Icomplete phone call archive (mobile and landlines) - e brochure

World’s simplestsolution... + Archive Cloud / On-Premise

Any handset, no plug-ins! Team Friendly... • No Software • Instant and Invisible • Easy Deployment! • No voice compression • Inexpensive Calls • Own private archive

Direct Carrier (HQ Audio) Highly Reliable Always ON Direct Bank Carrier Other party employee Source Any phone Mobile Call RECORDING Cloud Archive / On-Premise Appliance Archive

It actually frees me frommy desk!Plus it helps me day-to-day, I’m using it to double-check orders,forward discussions and good for note taking too.Voicemails find me via email on my smartphone, I can forwardto colleagues by email, neat!

Dual mode, same number...Automatically Switches between home-office & mobile! RECORDING... always on ANYWHERE SIM mobile calls Mobile Phone + RECORDING... From HOME-OFFICE always on VoIP Phone-Line Don’t let staff spend long hours on mobiles when they need to work from home! Click-to-Call included Softphone or Handset

SMS messages are automaticallycaptured too! The bank made it really easy for me to comply – it’s invisible to me!

Call Recording ArchiveCompliance with... Financial Services Authority (FSA) policyPolicy Statements PS 10/17 Taping of Mobile PhonesPolicy Statements PS 08/01 Telephone Recording 1. Record and store all ‘relevant conversations’ made with / received from firm-issued mobile phones. 2. And take reasonable steps to prevent ‘relevant conversations’ taking place on private communication equipment.Extensive Search & Retrieval • Web-browser access, with encryption • See call history by Client or Employee • Fast and a pleasure to use! • Live Listen (training) option • On-site (appliance) hardware option • Mobile Calls, VoIP Calls, Voicemails • SMS messages (Sent & Received)

Extensive Search & Filter

Security & EncryptionWe use the Advanced Encryption Standard (AES) a symmetric-key encryptionstandard adopted by the U.S. Government, suitable for Secret and Top Secretclassifications.We use the stronger AES-256 bitencryption level.All web traffic between your browser andthe archive uses this level of encryption.Rock-solid carrier-grade reliability• Secure, kept for 1-6 years• Disaster Recovery included• No delete / disable ability for Users• Immediate mirror to on-site• Highly Scalable Data 100% stays in the United Kingdom

Mirror of Cloud Archive data Auxiliary Backup on your premisesCall Recording Appliance Fully Managed On-Premise Server provided by and managed by icomplete.com Great Value £399 per month £799 Installation On a 12 month rolling contract

Call Recording Prices Per month SetupCall Recording Archive (Cloud Based) £199 pm £99 one-off OR ORCall Recording Archive (On-Site Appliance) £399 pm £499 one-off*Includes Cloud Based access + Server installed onsiteMobile SIMs (per 10x) £150 pm £150 one-off*Includes £75 team monthly call creditGeographic Numbers / Dual VoIP mode included All prices + VAT and based on 12x ContractStart with a Pilot (30 days) Service is built on the largest 3G network in the UK.3x SIMs for £149 + call charges.Includes a months SIM rental for 3x SIMs.

Your Questions AnsweredWhat do I need to get set up?Quick and easy to set up, no expensive equipment required. icomplete Mobile SIM cards can be used on any unlocked orpay as you go mobile device. Simply plug into your mobile and you are ready to go. All call will be recorded, no furtheremployee action required.How does it work?Icomplete has live, real-time connections with it’s Carrier Partner Three. This enables you to see calls (Call presence) as theyare made.When a call is completed, we create the archive entry immediately, normally within 30 seconds of a call.Your admin staff have access information on call archive i.e. call history, logs, cost and duration of calls. Employees haveaccess to their own calls.How long can I store call recordings?1-6 years, at your preference.Where do these call recordings get stored?On a cluster of servers in a secure (ex nuclear bunker) facility based in UKCan I keep my number?No, we provide you with a SIM card which has a brand new number.Can I use the number via my Computer (Mac or PC)?Yes, using a softphone you can run your icomplete number in dual-mode, use a headset or a VoIP handset.Network coverage?icomplete is an MVNO, using Three UKs 3G network. Three UK is the UKs biggest 3G network with more than 12,400 sitesand close to 97% coverage - by the end of 2010 they expect to reach almost complete 3G UK population coverage.

Your Questions AnsweredHow much are the call costsCalls to and from your mobile cost 2.5 pence per minute, plus any outgoing call rates as per our standard tariff.Example inclusive rates (pence per minute), from:UK landline (01 / 02 /03) 3.5p UK mobiles 12.4p USA from 3.5p France 3.5p Australia 4.5p Germany 4.5p Turkey 3.8pCalls are charged by the second rounded up to the nearest penny. Mobile data is charged at 4p per MB and SMSs are 10peach message.The call credit (£75 per month) will be aggregated over all SIMs, so if one SIM card user doesnt use as much it will offset aSIM user who does.Do I have to let people know that I intend to record their telephone conversations with me?No, provided you are not intending to make the contents of the communication available to a third party. If you are you willneed the consent of the person you are recording.Can a business or other organisation record or monitor my phone calls or e-mail correspondence with them?Yes they can, but only in a limited set of circumstances relevant for that business which have been defined by the LBPRegulations. The main ones are: • to provide evidence of a business transaction • to ensure that a business complies with regulatory procedures • to see that quality standards or targets are being met in the interests of national security • to prevent or detect crime to investigate the unauthorised use of a telecom system • to secure the effective operation of the telecom system

Call icomplete today tostart your pilot... How to contact us Myles Hantler 0800 112 0224 info@icomplete.com myles@icomplete.com www.icomplete.com 0207-183-9090 PS 10/17 Taping of Mobile Phones PS 08/01 Telephone Recording Registered office: 10 Bath Road, Swindon, SN1 4BA, United Kingdom

Icomplete phone call archive (mobile and landlines) - e brochure

by myleshantler on Feb 01, 2011

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Icomplete phone call archive (mobile and landlines) - e brochure — Presentation Transcript