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  • 1. Super Receptionist Confidential. © 2009-2010 Knowlarity Communications (P) Ltd. Please destroy if you are not the intended recipientNever Loose Business Leads . Project Big Company Image
  • 2. What is a SuperReceptionist • Super Receptionist (SR) is a “phone number” for your business • On calling your SR number, customers are greeted with a professional welcome message • Your Customer can speak to the concerned person by pressing the extension. PBX Systems for your Business – Extension can be set to your present mobile or a landline number – Customers can leave a voicemail in case no one answers their call Features offered by SuperReceptionist Welcome Programmable Call Message Extensions Forwarding Call After Hours Call Logs Recordings Support Never Loose 2009-2010 Leads . Confidential. © Business Knowlarity Communications (P) Ltd. Image destroy if you are not the intended recipient Project Big Company Please
  • 3. Super Receptionist – Benefits Project a Big Company Image - Perception is Reality You want to impress your callers and convey a big business image, but want to avoid the expense of a real receptionist. You can create the appearance of multiple departments and project a professional business image. Never Lose a Business Lead -Every call is Important The business is getting competitive, what if a big order was lost because your phone was powered off when the customer called. From our website, you will get a list of all the customers who called you and whose call was missed. Get Calls When Not in Office - Business is on the go You’re out on the go, but expecting that crucial phone call. Enjoy the convenience of having your calls routed to your home, mobile, or any number - so youll never miss another important call. Move Office but not Phone -Phone Number for Life Your business is growing; you want to move to a bigger office but are worried about customers calling old number. Your SuperReceptionist number will go where your office is. No Hardware – No Software – As Easy as your Email Never Loose 2009-2010 Leads . Confidential. © Business Knowlarity Communications (P) Ltd. Image destroy if you are not the intended recipient Project Big Company Please
  • 4. How Does SuperReceptionist Work Call connected to an extension 2 set by you Dials 1 for SMS E-mail Sales Greeted with Welcome Message Employee 1 Customer Call Recording Calls your Wait for records a SR Number Input 3 message Dials 2 for Voicemail Voicemail sent toCustomer • Set Welcome Message E-mail •Program Extensions • Access call Logs Customer • Set After Hours sends a fax 4 Dials 3 to send a fax Fax sent as PDF to E-mail Never Loose 2009-2010 Leads . Confidential. © Business Knowlarity Communications (P) Ltd. Image destroy if you are not the intended recipient Project Big Company Please
  • 5. SuperReceptionist – Advantages over a PBX Features SR PBX Incoming Calls are forwarded to your existing Numbers ( Mobile / Landline) Easily program extensions through a web based interface Call Logs, List of all customers who called you Call Recordings, Access to all calls to your number Ability to set post work hours – Forward calls to your number Voice Mails – Customers can leave a message for you No Hardware Installation No Maintenance Charges Never Loose 2009-2010 Leads . Confidential. © Business Knowlarity Communications (P) Ltd. Image destroy if you are not the intended recipient Project Big Company Please
  • 6. SuperFax Confidential. © 2009-2010 Knowlarity Communications (P) Ltd. Please destroy if you are not the intended recipientConfidential. © 2009-2010 Knowlarity Communications (P) Ltd. Please destroy if you are not the intended recipient
  • 7. Need for a Fax As part of documentation he wants to send a PAN Card copy to Malhotra Properties Mr Gupta has just brought a property What options Does Mr Gupta have ? Take atleast one Mr Gupta has Mr Malhotra day to send the no access to a Does not have a document Scanner fax Machine,Mr Gupta has one Without the PAN Copy the papers would not be signed and Mr Malhotra would loose out on the commission Never Loose 2009-2010 Leads . Confidential. © Business Knowlarity Communications (P) Ltd. Image destroy if you are not the intended recipient Project Big Company Please
  • 8. Need for a Fax Is Fax Machine Required ? – Important to Understand How Fax Works Phone line Phone line Exch ange Mr Gupta dials Document is Mr Malhotra’s Delivered to Mr Fax No Malhotra • Mr Malhora has moved to email – His Ecosystem has not • Never know when a fax is required at your end Why a Fax is • Important to conduct business Required • Fax as a communication protocol needs to have machines installed at both ends • To receive / send a fax a machine is mandatory Everyone Tries to Avoid it – But Some do need it Important to Visualize the end need Never Loose 2009-2010 Leads . Confidential. © Business Knowlarity Communications (P) Ltd. Image destroy if you are not the intended recipient Project Big Company Please
  • 9. Segments that require a Fax • Logistic Service Providers – Send and receive faxes from warehouses across the country for goods movement • Medical TPAs – Hospitals / Patients send documents on fax for medical insurance claims • Exporters / Importers – Legal / other documents from abroad are received on fax • Professionals Liasioning with Government agencies – Mandatory to send documents by Fax • Banks and Financial Institutions – Often ask signed documents to be faxed in lieu of Hard Copy for processing a transaction • Cyber cafe Owners – Large walk in customer base for both sending and receiving faxes Never Loose 2009-2010 Leads . Confidential. © Business Knowlarity Communications (P) Ltd. Image destroy if you are not the intended recipient Project Big Company Please
  • 10. Fax Machine - Issues Why MSMEs Avoid Fax Machines ? • Need to maintain a separate phone line for Fax • Majority have switched to mobiles • Landline no uptime in far-flung area an issue : Constant Digging • Maintenance an issue • Needs regular power supply • Maintain Ink cartridges • Printing on thermal paper vanishes after some time Sender Issues Receiver Issues • Receiving Number Busy • No Clue that line is Busy : No • Receiving Number Switched dedicated line for fax off • Confidentiality : No control • Both results in retries and over who sees the document wastage of time • Paper Jam / Ink : Printing a physical copy can be a pain How Super Fax Overcomes these ? Never Loose 2009-2010 Leads . Confidential. © Business Knowlarity Communications (P) Ltd. Image destroy if you are not the intended recipient Project Big Company Please
  • 11. Superfax – Smarter way to send and Receive Faxes What is a Super Fax ? • Super Fax is a “Phone Number” given to a MSME • When someone sends a fax to this number – Fax is converted to a PDF Document – PDF document is sent as an email of the MSME – SMS is also sent to the registered mobile number • No need to maintain phone line • No electricity hassles SF Advantages • Sending Issues : Automated retries even if receiver is busy • Receiving Issues : No paper jams, ink cartridges problem • Ensures Confidentiality : Document delivered straight to Inbox Super Fax – Overcoming the problems of a Conventional Fax Machine Never Loose 2009-2010 Leads . Confidential. © Business Knowlarity Communications (P) Ltd. Image destroy if you are not the intended recipient Project Big Company Please
  • 12. Click to Call Confidential. © 2009-2010 Knowlarity Communications (P) Ltd. Please destroy if you are not the intended recipientConfidential. © 2009-2010 Knowlarity Communications (P) Ltd. Please destroy if you are not the intended recipient
  • 13. How Click to call Works Knowlarity Server Converts to PDF PDF sent to user by Email User Email Server Never Loose 2009-2010 Leads . Confidential. © Business Knowlarity Communications (P) Ltd. Image destroy if you are not the intended recipient Project Big Company Please
  • 14. About Company Knowlarity is a pioneer of cloud telephony in India and creates state of the art products for SMEs and Enterprises. The company makes business telephony reliable and intelligent by providing a suite of hosted products that help businesses to improve their productivity. About Knowlarity The company was incorporated in Aug 2009 and in short span of two years, has grown from a garage startup to a 200+ people company with revenue ranging in several million dollars. As of date the company serves more than 40,000+ customers in India. Knowlarity is backed by Sequoia Capital, one of the most prestigious Venture Capital firm in the world. Sequoia has invested Rs 34 Crores in Knowlarity. It has previously made investments in companies like Google, Apple, Yahoo, Youtube, Linkedin and Justdial. Investors AwardsCustomers Never Loose 2009-2010 Leads . Confidential. © Business Knowlarity Communications (P) Ltd. Image destroy if you are not the intended recipient Project Big Company Please
  • 15. Management Team Ambarish worked as Strategy Consultant with McKinsey & Company, USA for Fortune 50 clients in Banking, Insurance and IT industry. Earlier, he was a Systems Engineer in US, Germany and Australia and Co-founded – Viplav Communications, a political consulting company in India. Ambarish is passionate about using technology for business transformation. Ambarish received MBA from Carnegie Mellon University, USA in 2007 and B.Tech. in Computer Science from IIT Kanpur in 2000Ambarish Gupta, CEO Pallav is a seasoned entrepreneur. He returned from US in 2003 with the idea of using analytical tools to identify swing voters for Indian politicians. He built this into Viplav Communications - a company that received wide acclaim in news media and closely worked with politicians including Sri. Jyotiradita Scindia (ex Minister of State, IT and Telecom), Sri. Naveen Patnaik (CM, Orissa) and Sh. Mahinda Rajapakse (President of Sri Lanka) Pallav followed this up with a mobile phone based survey product that helped dramatically reduce frauds in field surveys.Earlier Pallav worked as a ASIC engineer for NVDIA in US. He received his B.Tech. in EE from IIT Kanpur in 2000Pallav pandey. COO Bipul has deep experience in technology with hands on experience as architect, engineer and technical manager. He worked for 8 years in multiple startups in silicon valley - Cloudshield Technologies, Andiamo Systems, Server Engines - on cutting edge technologies in storage, networks and large scale systems. Bipul returned to India two years back and has been working with Juniper Networks as Engineering Manager. Bipul received his B.Tech. in Computer Science from IIT Kanpur in 1999 Bipul Parua, CTO Never Loose 2009-2010 Leads . Confidential. © Business Knowlarity Communications (P) Ltd. Image destroy if you are not the intended recipient Project Big Company Please
  • 16. Thank You Confidential. © 2009-2010 Knowlarity Communications (P) Ltd. Please destroy if you are not the intended recipientNever Loose Business Leads . Project Big Company Image