Living and Breathing the               Social WorkplaceMichael A. Brown, PMP                          Daniel Kraft     JPM...
Key topics and take-aways•      What do we mean by „social‟ or „emergent‟ collaboration?•      What are “social collaborat...
Think about how you solve problems today            Where           should I             dine                             ...
The drive behind internal social collaboration                                                                            ...
Survival of the Social                    Network                    of HandsProductivity4                Time4           ...
Survival of the Social                                            Network                                            of Mi...
Survival of the Social                                                                            Network                 ...
Example: Financial Services                                                     13%    Product Development                ...
Let‘s have some fun       100m                   Professional Services                             11.3m       100m       ...
Putting „social‟ into perspective • “Collaboration” is nothing new • Volume of information grows exponentially • Access to...
Systems of record becoming systems of engagement         * John Mancini – AIIM (Association for Information and Image Mana...
What do we mean by „social‟ collaboration?    • Social collaboration inside the company ≠ “Facebook for the      Corporati...
Why have these platforms become so powerful?    Challenges                                                        Opportun...
Some real world examples   • Corporate recruiters come together to share requirements & candidates   • Lines of business a...
Why are internal social platforms so powerful?   •      Internal social platforms break down silos quickly   •      They l...
Key takeaways   •      Internal social collaboration is not necessarily about          creating “Facebook” for the company...
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Living and Breathing the Social Workplace

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Presentation by Mike Brown of JPMorgan Chase and Daniel Kraft of NewsGator at the Share Conference in Atlanta April 11, 2013.

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Living and Breathing the Social Workplace

  1. 1. Living and Breathing the Social WorkplaceMichael A. Brown, PMP Daniel Kraft JPMorgan Chase NewsGator @MikeAaronBrown @DanielKraft Produced by: Supported by:
  2. 2. Key topics and take-aways• What do we mean by „social‟ or „emergent‟ collaboration?• What are “social collaboration” or “emergent collaboration” systems?• Why do they work?• Why do emergent collaboration platforms help solve the problem?• Some critical success factors to considerSHARE The SharePoint Conference for Business Users @MikeAaronBrown @DanielKraft
  3. 3. Think about how you solve problems today Where should I dine Why? tonight? • Wisdom of the crowds What TV • Expertise from the source should I purchase? • Trust • Speed Which hotel has the best view?SHARE The SharePoint Conference for Business Users @MikeAaronBrown @DanielKraft
  4. 4. The drive behind internal social collaboration • An engaged workforce • Faster response + = • Effective collaboration • Better communications Concepts and power of The expertise and knowledge of External social software your internal workforce Social EnterpriseSHARE The SharePoint Conference for Business Users
  5. 5. Survival of the Social Network of HandsProductivity4 Time4 @MikeAaronBrown @DanielKraft
  6. 6. Survival of the Social Network of Minds Network of HandsProductivity4 Time4 @MikeAaronBrown @DanielKraft
  7. 7. Survival of the Social Network of Hearts Network of Minds Network of HandsProductivity4 Time4 @MikeAaronBrown @DanielKraft
  8. 8. Example: Financial Services 13% Product Development 2% Operations & Distribution 24% Marketing & Sales 26% Customer Services 5% Business Support Functions 70%SHARE The SharePoint Conference for Business Users Slide 8 @MikeAaronBrown @DanielKraft
  9. 9. Let‘s have some fun 100m Professional Services 11.3m 100m Consumer Packaged Goods 7.7m 100m Financial Services 6.4m 100m Manufacturing 5.3mSHARE The SharePoint Conference for Business Users @MikeAaronBrown @DanielKraft
  10. 10. Putting „social‟ into perspective • “Collaboration” is nothing new • Volume of information grows exponentially • Access to that information becomes easier and cheaper • Systems move from transactional to„systems of engagement’SHARE The SharePoint Conference for Business Users @MikeAaronBrown @DanielKraft
  11. 11. Systems of record becoming systems of engagement * John Mancini – AIIM (Association for Information and Image Management)SHARE The SharePoint Conference for Business Users @MikeAaronBrown @DanielKraft
  12. 12. What do we mean by „social‟ collaboration? • Social collaboration inside the company ≠ “Facebook for the Corporation!” • Instead, social collaboration IS: • New modes of communication • More real-time collaboration • Pull vs. Push („Subscribe to content‟) • Implicit and explicit knowledge – both content and content providers • Breaking down traditional silos within the corporationSHARE The SharePoint Conference for Business Users @MikeAaronBrown @DanielKraft
  13. 13. Why have these platforms become so powerful? Challenges Opportunities • Globalization – business expansion, outsourcing, etc. • Collaboration or communication is more natural and fluid (conversation threads, micro-blogging, tagging • Mergers & Acquisitions impacting „corporate culture‟ content) and knowledge transfer • Access to knowledge is made easier through expert • Speed to market search, robust user profiles and communities of • The “consumerization of IT” – „power to the people‟ practice • Siloed business units • Silos break down as employees begin to collaborate with people they may never have met before • Knowledge retention issues • Employees become more engaged in helping one • Mobile work force another solve problems and innovate solutions • Mobile access to internal collaboration systems leverage the concepts of Facebook or Twitter in their simplicity and power (profiles, communities, activity streams, micro-blogging, etc.)SHARE The SharePoint Conference for Business Users @MikeAaronBrown @DanielKraft
  14. 14. Some real world examples • Corporate recruiters come together to share requirements & candidates • Lines of business across the country share best practices, updates on new government regulations and rulings, and presentation materials • Software application users come together and help one another with problem-solving solutions, sample sites and information on product upgrades and featuresSHARE The SharePoint Conference for Business Users @MikeAaronBrown @DanielKraft
  15. 15. Why are internal social platforms so powerful? • Internal social platforms break down silos quickly • They level the playing field, flatting traditional corporate hierarchies • “Expertise” bubbles up quickly • People feel engaged and connected, leading to better productivity and willingness to help solve a problemSHARE The SharePoint Conference for Business Users @MikeAaronBrown @DanielKraft
  16. 16. Key takeaways • Internal social collaboration is not necessarily about creating “Facebook” for the company. It‟s more about: • Creating systems of engagement • Breaking down traditional silos and barriers to communication • Encouraging collaboration and communication • When considering an internal social collaboration platform: • Understand where the communication pain points are in your company • Ensure both bottom-up and top-down participation • Identify use cases or business processes that could be enhanced • Critical mass matters! Social for 20 is not like social for 200,000SHARE The SharePoint Conference for Business Users @MikeAaronBrown @DanielKraft

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