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How to communicate effectively from myBskool | Online Mini MBA (Free)
How to communicate effectively from myBskool | Online Mini MBA (Free)
How to communicate effectively from myBskool | Online Mini MBA (Free)
How to communicate effectively from myBskool | Online Mini MBA (Free)
How to communicate effectively from myBskool | Online Mini MBA (Free)
How to communicate effectively from myBskool | Online Mini MBA (Free)
How to communicate effectively from myBskool | Online Mini MBA (Free)
How to communicate effectively from myBskool | Online Mini MBA (Free)
How to communicate effectively from myBskool | Online Mini MBA (Free)
How to communicate effectively from myBskool | Online Mini MBA (Free)
How to communicate effectively from myBskool | Online Mini MBA (Free)
How to communicate effectively from myBskool | Online Mini MBA (Free)
How to communicate effectively from myBskool | Online Mini MBA (Free)
How to communicate effectively from myBskool | Online Mini MBA (Free)
How to communicate effectively from myBskool | Online Mini MBA (Free)
How to communicate effectively from myBskool | Online Mini MBA (Free)
How to communicate effectively from myBskool | Online Mini MBA (Free)
How to communicate effectively from myBskool | Online Mini MBA (Free)
How to communicate effectively from myBskool | Online Mini MBA (Free)
How to communicate effectively from myBskool | Online Mini MBA (Free)
How to communicate effectively from myBskool | Online Mini MBA (Free)
How to communicate effectively from myBskool | Online Mini MBA (Free)
How to communicate effectively from myBskool | Online Mini MBA (Free)
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How to communicate effectively from myBskool | Online Mini MBA (Free)

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Course - Online Mini MBA (Free) …

Course - Online Mini MBA (Free)
Register - http://www.mybskool.com/100-day-mini-mba.php?course=FreeCourse

How to communicate effectively from http://www.myBskool.com
Faculty - Suresh Srinivasan
Subject - Business Communication
Online Management (MBA) Courses from myBskool
Call - 87545 99124

Published in: Education, Technology
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  • 1. SURESH SRINIVASAN suresh@mybskool.com 08754599121
  • 2.  THE FOLLOWING WILL BE COVERED –TOPICS –How To :THE FOLLOWING WILL BE COVERED –TOPICS –How To :  1. Be a good communicator  2. Communicate effectively  3. Listen strategically  4. Win people’s cooperation  5. Negotiate  6. Give feedback  7. Deal with criticism  8. Keep discussions from turning into arguments 08/29/13 SURESH SRINIVASAN 2
  • 3.  THE FOLLOWING WILL BE COVERED –TOPICS –How To :THE FOLLOWING WILL BE COVERED –TOPICS –How To :  9. Resolve conflict  10. Present  11. Use e-mail properly  12. Use voice mail effectively  13. Telephone effectively  14. Use your voice effectively  15. Have an effective meeting  16. Have an effective brainstorming session  17. Final Tips 08/29/13 SURESH SRINIVASAN 3
  • 4.  . Give full attention to people while they are talking to you.  · Encourage other people to talk, and ask appropriate questions.  · Present your ideas so that others are receptive to your point of view.  · Treat people fairly and let others know how you want to be treated. 08/29/13 SURESH SRINIVASAN 4
  • 5.  · Value teamwork and know how to build cooperation and commitment.  · Show respect for people’s ideas and feelings, even when you disagree with them.  · Accept differences and conflict as a normal part of any work environment, and  know how to address them constructively. 08/29/13 SURESH SRINIVASAN 5
  • 6.  .Strive to understand other people and to be empathetic.  · Be open to negative feedback, and communicate difficult truths in a respectful way.  · Be able to easily win people’s trust and respect.  · Check to make sure you have understood what other people are trying to communicate. 08/29/13 SURESH SRINIVASAN 6
  • 7.  · Be confident and at ease giving a presentation.  · Avoid making absolutist judgments about people (e.g. “He/she is always that way.”)  · Follow through on your commitments.  · Be able to work with people you have difficulties with without becoming negative yourself. 08/29/13 SURESH SRINIVASAN 7
  • 8.  ConnectConnect  o Establish rapport with people  o Pay attention to people’s facial expressions, body language, and tone of voice.  o See things from the other person’s point of view.  o Adjust your communication style to match theirs.  o Avoid criticizing, making negative judgments, or saying that the other person is wrong.  o Show interest in the other person’s interests and concerns. 08/29/13 SURESH SRINIVASAN 8
  • 9.  ListenListen  o Encourage people to talk.  o Show your willingness to listen. Minimize distractions. Attend TO the other person with your whole body (your body language, eyes, facial expressions).  Nod your head and give verbal cues to communicate that you are paying attention.  o Ask open-ended questions.  o Listen to what people are trying to communicate, not just to what they are saying. Listen to their emotions. Listen also to what they want.  o Check to make sure you understand. Use your own words to reflect what you have heard and noticed. 08/29/13 SURESH SRINIVASAN 9
  • 10.  CommunicateCommunicate  o Speak with sincerity and conviction.  o Be sensitive to other people’s communication style.  o Know what you want to accomplish. Do you want people to understand your position? Lend their support? Approve your request?  o Listen at least as much as you talk.  o Attune what you say with how you say it. Keep your message fitting with your tone of voice, facial expression, and body language. 08/29/13 SURESH SRINIVASAN 10
  • 11.  SpeakSpeak  o Project confidence.  o Connect with your audience.  o Know what you want to accomplish. Do you want people to understand your position? Lend their support? Approve your request?  o Keep it short and simple. Most communication can accomplish only one objective, develop three main points, and hold people’s attention only so long.  o Ask for feedback; was the message understood. 08/29/13 SURESH SRINIVASAN 11
  • 12. HOW TO - Listen Strategically  We can communicate on one or all of fourWe can communicate on one or all of four different levels at any given time:different levels at any given time:  1.1. FactsFacts  2.2. MeaningMeaning  3.3. FeelingsFeelings  4.4. IntentionIntention 08/29/13 SURESH SRINIVASAN 12
  • 13.  ““The house is burning” is a simple, straight-The house is burning” is a simple, straight- forward statement. But those four wordsforward statement. But those four words depending on how they are said – may mean:depending on how they are said – may mean:  · “A residential structure is being consumed by· “A residential structure is being consumed by flames.” (Facts)flames.” (Facts)  · “The house we are in is on fire.” (Meaning)· “The house we are in is on fire.” (Meaning)  · “Ahhhhh!!!!!!” (Feelings)· “Ahhhhh!!!!!!” (Feelings)  · “Run for your life.” (Intention)· “Run for your life.” (Intention) 08/29/13 SURESH SRINIVASAN 13
  • 14.  Sometimes we do notSometimes we do not understand other peopleunderstand other people because we arebecause we are not listeningnot listening, or we are, or we are notnot listening welllistening well. We are destructed or simply are. We are destructed or simply are notnot paying attentionpaying attention. But sometimes we do not. But sometimes we do not understandunderstand them because we arethem because we are not hearingnot hearing what they want towhat they want to communicate.communicate. We are notWe are not listeninglistening to the right level. We may hear theto the right level. We may hear the factsfacts for example but miss thefor example but miss the feelings.feelings. 08/29/13 SURESH SRINIVASAN 14
  • 15.  LEVEL # 1 THE FACTSLEVEL # 1 THE FACTS  People want to : Convey Information  Your task is to : Listen to details and clarify  You need to ask : “Who?” “What?” “Where?” “Why?” “When?”  “How?”  Your goalYour goal :: Picture the situation as the person is describing it 08/29/13 SURESH SRINIVASAN 15
  • 16. LEVEL # 2: MEANINGLEVEL # 2: MEANING People want to :Make themselves understood  Your task is to :Listen to the big picture, summarize and paraphrase  You need to ask :“Am I understanding you correctly?” “Is this what you are getting at?”  Your goal is to :Understand what the person means, and make the other person feel understood 08/29/13 SURESH SRINIVASAN 16
  • 17.  LEVEL # 3 : FEELINGSLEVEL # 3 : FEELINGS  People want to : Connect on emotional levelPeople want to : Connect on emotional level  Your task is to : Listen with empathy, payYour task is to : Listen with empathy, pay attention to bodyattention to body language and tone oflanguage and tone of voicevoice  You need to ask : “How does it make youYou need to ask : “How does it make you feel?” “It sounds to mefeel?” “It sounds to me like you are feeling …”like you are feeling …”  Your goal is toYour goal is to :Recognize how the person is:Recognize how the person is feeling and make the otherfeeling and make the other person feel connectedperson feel connected 08/29/13 SURESH SRINIVASAN 17
  • 18.  LEVEL # 4 : FEELINGSLEVEL # 4 : FEELINGS  People want to :Get their needs metPeople want to :Get their needs met  Your task is to :Listen to wants andYour task is to :Listen to wants and needs, focus onneeds, focus on solutions, actionsolutions, action steps and outcomessteps and outcomes  You need to ask :“What do you want toYou need to ask :“What do you want to have happen?” “Whathave happen?” “What wouldwould help you in thishelp you in this situation?” “Whatsituation?” “What cancan you/we do about it?”you/we do about it?”  Your goal is to :Know what the personYour goal is to :Know what the person wants to achievewants to achieve 08/29/13 SURESH SRINIVASAN 18
  • 19. 1. Make people feel understood. Spend less time trying to make people understand what you want, and more time making them feel understood. In an ideal world people might make decisions, commitments and judgments based on logic and sound reasoning. 2. Find common ground Show people how their needs, values and dreams mesh with yours. To do so, you have to understand their values and concerns. See things from their point of view. Be sympathetic with their feelings. 3. Listen. Listening is the best way to make people feel understood and at the same time to find common ground. Ask open-ended question 08/29/13 SURESH SRINIVASAN 19
  • 20. 4. Do not argue. The person you defeat in an argument today may be the person whose cooperation you need tomorrow. Arguments make people stake out positions and defend them. Most of the time, when you win an argument, you lose an ally. 5. Care about the people you want to influence. If you are concerned about the people you are trying to win over, They will give you the benefit of the doubt and they will want to cooperate. 6. Be open for other’s ideas. Do not try to impose your ideas on others only. Listen to and value the ideas of the people that work for you or with whom you work together. Be open minded and feel confident with sharing the ideas with others. 08/29/13 SURESH SRINIVASAN 20
  • 21. 7. Help people believe the change is possible. People often know, although they will not often admit, that they need to change. Show them a better way, but more importantly convince them that the change is possible. Do not just give them a solution but offer them confidence. 8. Time your request well. There is a time and season for everything, especially for asking for support. Look for “moments of influence", times when they feel capable and confident, and make your best case then. 08/29/13 SURESH SRINIVASAN 21
  • 22.  What were the 4 Topics covered today???What were the 4 Topics covered today???  Give 4 points on How to be a Good Communicator ??Give 4 points on How to be a Good Communicator ??  Give 3 points on How to Communicate Effectively???Give 3 points on How to Communicate Effectively???  Give the FOUR MAIN Points on How to Listen Effectively???Give the FOUR MAIN Points on How to Listen Effectively???  Give 3 points on How to Win People’s Co-operation???Give 3 points on How to Win People’s Co-operation??? 08/29/13 SURESH SRINIVASAN 22
  • 23. 08/29/13 SURESH SRINIVASAN 23 HOWHOW TOTO COMMUNICATECOMMUNICATE EFFECTIVELYEFFECTIVELY PART –II NEXT WEEKPART –II NEXT WEEK suresh@mybskool.comsuresh@mybskool.com Please post yourPlease post your feedbackfeedback THANKSTHANKS www.myBskool.comwww.myBskool.com

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