Getting People To Use Sharepoint

Getting People To Use Sharepoint Overcome Resistance Through Awareness and Natural Inﬂuence A RedShift Presentation by mary wynne-wynter

Main Points • Understanding resistance • Changing behavior • Training

Understanding Resistance

Sharepoint roll-out • You assume people will care. • They don’t. • You tell them to use it. • They won’t. The throw it over the wall approach

Why should they? • Can’t see “what’s in it for me”. • Negative assumptions & expectations about systems & process change. • Fear of losing what’s familiar.

What’s in it for me? • Why should I give up control? • Why should I share what I know? Ego

Negative assumptions • Heard it all before • Past failures repeat • If it ain’t broke.... Skepticism

Loss of what’s familiar I’ll buy in as long as I can keep my desktop, ﬁle folder and email systems. Fear

Changing Behavior

Mandate • Meet resistance with artiﬁcial inﬂuence • Create a sense of urgency • Goal is change Make it happen

Facilitate • Meet resistance with awareness & natural inﬂuence • Build trust • Goal is willingness Let it happen

Artiﬁcial Inﬂuence Just Don’t

Awareness • Emotional response to change reﬂects beliefs, assumptions and expectations • To change behavior, change beliefs • Culture is collective belief

Self-awareness • CIO, IT, Stakeholders, Project Leaders and Directors • You get from people what you believe about them Know thy blind spots

Natural Inﬂuence • Honesty • Authentic communication • Inclusion • Coaching and mentoring • Incentives

Training

Training Mistake Information Overload!

Experiential Learning • Prototypes • Start small & simple • Participation and inclusion in design • Virtual coach - People Learn Differently facilitator

Change Perceptions Email

“Personally, I'm always ready to learn, although I do not always like being taught.” - Winston Churchill

A RedShift Presentation by mary wynne-wynter, change facilitator www.redshifthome.com www.redshiftblog.com

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Getting People To Use Sharepoint

by Mary Wynne-Wynter on Mar 03, 2009

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