0
Getting People To Use
     Sharepoint
   Overcome Resistance Through
  Awareness and Natural Influence

        A RedShift ...
Main Points


• Understanding resistance
• Changing behavior
• Training
Understanding
 Resistance
Sharepoint roll-out
• You assume people
  will care.

• They don’t.
• You tell them to use
  it.

• They won’t.           ...
Why should they?

• Can’t see “what’s in it for me”.
• Negative assumptions & expectations
  about systems & process chang...
What’s in it for me?

• Why should I
  give up control?

• Why should I
  share what I
  know?

                     Ego
Negative assumptions

• Heard it all
   before

• Past failures
   repeat

• If it ain’t broke....
                       ...
Loss of what’s familiar

I’ll buy in as long
as I can keep my
    desktop, file
folder and email
      systems.

          ...
Changing Behavior
Mandate

• Meet resistance with
  artificial influence

• Create a sense of
  urgency

• Goal is change
                    ...
Facilitate

• Meet resistance with
  awareness & natural
  influence
• Build trust
• Goal is willingness
                  ...
Artificial Influence




     Just Don’t
Awareness

• Emotional response to change reflects
  beliefs, assumptions and expectations
• To change behavior, change bel...
Self-awareness

• CIO, IT,
  Stakeholders,
  Project Leaders
  and Directors

• You get from
  people what you
  believe a...
Natural Influence

• Honesty
• Authentic communication
• Inclusion
• Coaching and mentoring
• Incentives
Training
Training Mistake




        Information
         Overload!
Experiential Learning
• Prototypes
• Start small &
  simple

• Participation and
  inclusion in design

• Virtual coach - ...
Change Perceptions



Email
“Personally, I'm always ready to
learn, although I do not always
       like being taught.”
         - Winston Churchill
A RedShift Presentation
                by
 mary wynne-wynter, change facilitator
           www.redshifthome.com

       ...
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Getting People To Use Sharepoint

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Overcome Resistance Through Awareness And Natural Influence

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Transcript of "Getting People To Use Sharepoint"

  1. 1. Getting People To Use Sharepoint Overcome Resistance Through Awareness and Natural Influence A RedShift Presentation by mary wynne-wynter
  2. 2. Main Points • Understanding resistance • Changing behavior • Training
  3. 3. Understanding Resistance
  4. 4. Sharepoint roll-out • You assume people will care. • They don’t. • You tell them to use it. • They won’t. The throw it over the wall approach
  5. 5. Why should they? • Can’t see “what’s in it for me”. • Negative assumptions & expectations about systems & process change. • Fear of losing what’s familiar.
  6. 6. What’s in it for me? • Why should I give up control? • Why should I share what I know? Ego
  7. 7. Negative assumptions • Heard it all before • Past failures repeat • If it ain’t broke.... Skepticism
  8. 8. Loss of what’s familiar I’ll buy in as long as I can keep my desktop, file folder and email systems. Fear
  9. 9. Changing Behavior
  10. 10. Mandate • Meet resistance with artificial influence • Create a sense of urgency • Goal is change Make it happen
  11. 11. Facilitate • Meet resistance with awareness & natural influence • Build trust • Goal is willingness Let it happen
  12. 12. Artificial Influence Just Don’t
  13. 13. Awareness • Emotional response to change reflects beliefs, assumptions and expectations • To change behavior, change beliefs • Culture is collective belief
  14. 14. Self-awareness • CIO, IT, Stakeholders, Project Leaders and Directors • You get from people what you believe about them Know thy blind spots
  15. 15. Natural Influence • Honesty • Authentic communication • Inclusion • Coaching and mentoring • Incentives
  16. 16. Training
  17. 17. Training Mistake Information Overload!
  18. 18. Experiential Learning • Prototypes • Start small & simple • Participation and inclusion in design • Virtual coach - People Learn Differently facilitator
  19. 19. Change Perceptions Email
  20. 20. “Personally, I'm always ready to learn, although I do not always like being taught.” - Winston Churchill
  21. 21. A RedShift Presentation by mary wynne-wynter, change facilitator www.redshifthome.com www.redshiftblog.com
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