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Getting People To Use Sharepoint
Getting People To Use Sharepoint
Getting People To Use Sharepoint
Getting People To Use Sharepoint
Getting People To Use Sharepoint
Getting People To Use Sharepoint
Getting People To Use Sharepoint
Getting People To Use Sharepoint
Getting People To Use Sharepoint
Getting People To Use Sharepoint
Getting People To Use Sharepoint
Getting People To Use Sharepoint
Getting People To Use Sharepoint
Getting People To Use Sharepoint
Getting People To Use Sharepoint
Getting People To Use Sharepoint
Getting People To Use Sharepoint
Getting People To Use Sharepoint
Getting People To Use Sharepoint
Getting People To Use Sharepoint
Getting People To Use Sharepoint
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Getting People To Use Sharepoint

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Overcome Resistance Through Awareness And Natural Influence

Overcome Resistance Through Awareness And Natural Influence

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  • 1. Getting People To Use Sharepoint Overcome Resistance Through Awareness and Natural Influence A RedShift Presentation by mary wynne-wynter
  • 2. Main Points • Understanding resistance • Changing behavior • Training
  • 3. Understanding Resistance
  • 4. Sharepoint roll-out • You assume people will care. • They don’t. • You tell them to use it. • They won’t. The throw it over the wall approach
  • 5. Why should they? • Can’t see “what’s in it for me”. • Negative assumptions & expectations about systems & process change. • Fear of losing what’s familiar.
  • 6. What’s in it for me? • Why should I give up control? • Why should I share what I know? Ego
  • 7. Negative assumptions • Heard it all before • Past failures repeat • If it ain’t broke.... Skepticism
  • 8. Loss of what’s familiar I’ll buy in as long as I can keep my desktop, file folder and email systems. Fear
  • 9. Changing Behavior
  • 10. Mandate • Meet resistance with artificial influence • Create a sense of urgency • Goal is change Make it happen
  • 11. Facilitate • Meet resistance with awareness & natural influence • Build trust • Goal is willingness Let it happen
  • 12. Artificial Influence Just Don’t
  • 13. Awareness • Emotional response to change reflects beliefs, assumptions and expectations • To change behavior, change beliefs • Culture is collective belief
  • 14. Self-awareness • CIO, IT, Stakeholders, Project Leaders and Directors • You get from people what you believe about them Know thy blind spots
  • 15. Natural Influence • Honesty • Authentic communication • Inclusion • Coaching and mentoring • Incentives
  • 16. Training
  • 17. Training Mistake Information Overload!
  • 18. Experiential Learning • Prototypes • Start small & simple • Participation and inclusion in design • Virtual coach - People Learn Differently facilitator
  • 19. Change Perceptions Email
  • 20. “Personally, I'm always ready to learn, although I do not always like being taught.” - Winston Churchill
  • 21. A RedShift Presentation by mary wynne-wynter, change facilitator www.redshifthome.com www.redshiftblog.com

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