So Cal Bio Keynote Talent Development

Leadership and Talent Development in Challenging Times

Costs of Turnover • $8/hour

Costs of Turnover • $8/hour • $3500

Costs of Turnover • $8/hour • $3500 • 30-50% entry level

Costs of Turnover • $8/hour • $3500 • 30-50% entry level • 150% middle level

Costs of Turnover • $8/hour • $3500 • 30-50% entry level • 150% middle level • 400% high-level

Even WORSE...

They Might NOT Quit

They Might NOT Quit • Passive aggressive

They Might NOT Quit • Passive aggressive • Purposeful errors

They Might NOT Quit • Passive aggressive • Purposeful errors • Sick time

They Might NOT Quit • Passive aggressive • Purposeful errors • Sick time • Longer breaks

They Might NOT Quit • Passive aggressive • Purposeful errors • Sick time • Longer breaks • No weekends

They Might NOT Quit • Passive aggressive • Purposeful errors • Sick time • Longer breaks • No weekends • Only what they’re told

Chllenging Times

www.wintrainonline.com

A little bit about me... Mike Winstanley winTrain Consultants mike@wintrainonline.com www.wintrainonline.com

Deﬁntion

Talent Development the process of changing an organization, its employees, its stakeholders, and groups of people within it, using planned and unplanned learning, in order to achieve and maintain a competitive advantage for the organization.

Process

;A:8B89'*C'$%&!'()&&)!')*++)*(,+!-*,&./ quot;<quot;8$2 :2';092 2'9 /%0%1 /%0% !quot;#$$quot;#%&'(, 12'@/ $ 802$$ 2'%'67$ /%0%1 !quot;#$$quot;#%&'(+ !quot;#$$quot;#%&'(- /%0% 12'%'> 70?98 #0 %12quot;$ !quot;#$$quot;#%&'(* 12'/%0 /%0% !quot;#$$quot;#%&'(. /%0% 12'=2 #<42 !quot;#$$quot;#%&'() 2'3245 /%0%1 0*1)'&2!3/!4(%.&)!(5,!0/ 6)*77&)8!9:;< !

OK. So, what can I do?

Psych 101 for Managers Cliffs Notes Version

Look In The Mirror www.wintrainonline.com

Boss or Leader?

win train

Leadership of Choice

Question #1

Do they LIKE me?

Likeability • 4 questions people ALWAYS ask about you... • Are you friendly? • Are you relevant? • Are you empathic? • Are you real? www.wintrainonline.com

How To Increase Your Likablility www.wintrainonline.com

How To Increase Your Likablility • Friendliness www.wintrainonline.com

How To Increase Your Likablility • Friendliness • Stop Unfriendliness www.wintrainonline.com

How To Increase Your Likablility • Friendliness • Stop Unfriendliness • No “catharsis” www.wintrainonline.com

How To Increase Your Likablility • Friendliness • Stop Unfriendliness • No “catharsis” • Body language www.wintrainonline.com

How To Increase Your Likablility • Friendliness • Stop Unfriendliness • No “catharsis” • Body language • Relevance www.wintrainonline.com

How To Increase Your Likablility • Friendliness • Stop Unfriendliness • No “catharsis” • Body language • Relevance • Frequent contact www.wintrainonline.com

How To Increase Your Likablility • Friendliness • Stop Unfriendliness • No “catharsis” • Body language • Relevance • Frequent contact • Mutual interests www.wintrainonline.com

How To Increase Your Likablility • • Friendliness Empathy • Stop Unfriendliness • No “catharsis” • Body language • Relevance • Frequent contact • Mutual interests www.wintrainonline.com

How To Increase Your Likablility • • Friendliness Empathy • • Stop Unfriendliness Improve listening skills • No “catharsis” • Body language • Relevance • Frequent contact • Mutual interests www.wintrainonline.com

How To Increase Your Likablility • • Friendliness Empathy • • Stop Unfriendliness Improve listening skills • • No “catharsis” Ask, don’t tell • Body language • Relevance • Frequent contact • Mutual interests www.wintrainonline.com

How To Increase Your Likablility • • Friendliness Empathy • • Stop Unfriendliness Improve listening skills • • No “catharsis” Ask, don’t tell • • Body language Real • Relevance • Frequent contact • Mutual interests www.wintrainonline.com

How To Increase Your Likablility • • Friendliness Empathy • • Stop Unfriendliness Improve listening skills • • No “catharsis” Ask, don’t tell • • Body language Real • • Relevance Open up • Frequent contact • Mutual interests www.wintrainonline.com

How To Increase Your Likablility • • Friendliness Empathy • • Stop Unfriendliness Improve listening skills • • No “catharsis” Ask, don’t tell • • Body language Real • • Relevance Open up • • Frequent contact Admit your mistakes • Mutual interests www.wintrainonline.com

Question #2

Do I Trust Them? www.wintrainonline.com

Assumptions... www.wintrainonline.com

Assumptions... • Dislikes work • Prefers to be directed • Avoids responsibility • Little ambition • Primarily wants security www.wintrainonline.com

Assumptions... • • Dislikes work Work is a natural activity • • Prefers to be directed Prefers to use their creativity • Avoids responsibility • Seeks responsibility • Little ambition • Ambitious • Primarily wants security www.wintrainonline.com

Question #3

What Are My Expectations?

What Are My Expectations? www.wintrainonline.com

Communicating Expectations

Communicating Expectations 1. Check your attitude

Communicating Expectations 1. Check your attitude 2. Clearly deﬁne the tasks

Communicating Expectations 1. Check your attitude 2. Clearly deﬁne the tasks 3. Develop performance standards

Communicating Expectations 1. Check your attitude 2. Clearly deﬁne the tasks 3. Develop performance standards 4. Assess staff capabilities

Communicating Expectations 1. Check your attitude 2. Clearly deﬁne the tasks 3. Develop performance standards 4. Assess staff capabilities 5. Explain the reasons

Communicating Expectations 1. Check your attitude 6. Consider resources required 2. Clearly deﬁne the tasks 3. Develop performance standards 4. Assess staff capabilities 5. Explain the reasons

Communicating Expectations 1. Check your attitude 6. Consider resources required 2. Clearly deﬁne the tasks 7. Establish control procedures 3. Develop performance standards 4. Assess staff capabilities 5. Explain the reasons

Communicating Expectations 1. Check your attitude 6. Consider resources required 2. Clearly deﬁne the tasks 7. Establish control procedures 3. Develop performance standards 8. Deﬁne parameters 4. Assess staff capabilities 5. Explain the reasons

Communicating Expectations 1. Check your attitude 6. Consider resources required 2. Clearly deﬁne the tasks 7. Establish control procedures 3. Develop performance standards 8. Deﬁne parameters 4. Assess staff capabilities 9. Single task to a single person 5. Explain the reasons

Communicating Expectations 1. Check your attitude 6. Consider resources required 2. Clearly deﬁne the tasks 7. Establish control procedures 3. Develop performance standards 8. Deﬁne parameters 4. Assess staff capabilities 9. Single task to a single person 5. Explain the reasons 10.Support and communicate

Tell me about your excellent suggestion...

Question #4

What am I responsible for?

What am I responsible for? www.wintrainonline.com

Question #5

What’s My True Intent?

What’s My True Intent? www.wintrainonline.com

Management Myth #91 “If it wasn’t for the people, management would be easy”

Management Myth #91 “If it wasn’t for the people, management would be easy” www.wintrainonline.com

Your #1 Job as a Leader www.wintrainonline.com

Do WHATEVER it takes to help your people be SUCCESSFUL www.wintrainonline.com

Management Myth #1 “They work for you” www.wintrainonline.com

Adapt www.wintrainonline.com

Who’s Motivating Who? • Tactful discipline • Good working conditions • Personal loyalty • Promotion and growth • Interesting work • Good wages • Job security • Help on personal problems • Feeling “in” on things • Full appreciation for work done

Who’s Motivating Who? Us 1. Good wages 2. Job security 3. Promotion and growth 4. Good working conditions 5. Interesting work 6. Personal loyalty 7. Tactful discipline 8. Full appreciation for work done 9. Help on personal problems 10.Feeling “in” on things

Who’s Motivating Who? Us Them 1. Good wages 1. Full appreciation for work done 2. Job security 2. Feeling “in” on things 3. Promotion and growth 3. Help on personal problems 4. Good working conditions 4. Job security 5. Interesting work 5. Good wages 6. Personal loyalty 6. Interesting work 7. Tactful discipline 7. Promotion and growth 8. Full appreciation for work done 8. Personal loyalty 9. Help on personal problems 9. Good working conditions 10.Feeling “in” on things 10.Tactful discipline

Talent “Development”

Recognition and Motivation

Recognition? We don’t NEED No Stinking Recognition!

Recognition? We don’t NEED No Stinking Recognition! • Iclose with my people don’t want to get too

Recognition? We don’t NEED No Stinking Recognition! • Iclose with my people don’t want to get too • WIIFM?

Recognition? We don’t NEED No Stinking Recognition! • Iclose with my people don’t want to get too • WIIFM? • Don’t want to play favorites

Recognition? We don’t NEED No Stinking Recognition! • Iclose with my people don’t want to get too • WIIFM? • Don’t want to play favorites • They’ll be suspicious of my motives

Recognition? We don’t NEED No Stinking Recognition! • Iclose with my people • If I recognize them too don’t want to get too often, it’ll lose meaning • WIIFM? • Don’t want to play favorites • They’ll be suspicious of my motives

Recognition? We don’t NEED No Stinking Recognition! • Iclose with my people • If I recognize them too don’t want to get too often, it’ll lose meaning • WIIFM? • No time • Don’t want to play favorites • They’ll be suspicious of my motives

Recognition? We don’t NEED No Stinking Recognition! • Iclose with my people • If I recognize them too don’t want to get too often, it’ll lose meaning • WIIFM? • No time • Don’t want to play • It’s difﬁcult favorites • They’ll be suspicious of my motives

Recognition? We don’t NEED No Stinking Recognition! • Iclose with my people • If I recognize them too don’t want to get too often, it’ll lose meaning • WIIFM? • No time • Don’t want to play • It’s difﬁcult favorites • for their efforts “stuff” They don’t want • They’ll be suspicious of my motives

Still No Recognition...

Still No Recognition... • They’ll want more money

Still No Recognition... • They’ll want more money • They’ll expect more recognition

Still No Recognition... • They’ll want more money • They’ll expect more recognition • Otheritcompanies aren’t doing

Still No Recognition... • They’ll want more money • They’ll expect more recognition • Otheritcompanies aren’t doing • They shouldn’t need recognition. They have a job, after all, don’t they?

Still No Recognition... • They’ll want more • I don’t know what to money reward for • They’ll expect more recognition • Otheritcompanies aren’t doing • They shouldn’t need recognition. They have a job, after all, don’t they?

Still No Recognition... • They’ll want more • I don’t know what to money reward for • They’ll expect more • I don’t know what gift is recognition appropriate • Otheritcompanies aren’t doing • They shouldn’t need recognition. They have a job, after all, don’t they?

Still No Recognition... • They’ll want more • I don’t know what to money reward for • They’ll expect more • I don’t know what gift is recognition appropriate • Otheritcompanies aren’t I hate my employees doing • They shouldn’t need recognition. They have a job, after all, don’t they?

Different Approaches

Different Approaches • Recognition and praise • Challenging work/added responsibility • Independence/freedom (empowerment) • Leadership opportunities • Contacts with others • Job enrichment (greater variety) • Learning opportunities

Doing it right... 1. Everyone eligible 6. “Manager Select” trap 2. Speciﬁc 7. Match reward to person and 3. Psychological value achievement 4. Above and beyond 8. Public 9. Feelings 5. Timely

Leadability How to get ahead by being a more effective follower

Leadability101 • Look in the mirror • Understand their needs • Accept responsibility • Understand them • Think like your boss • Keep up with their interests • Respect their time • Adapt to their style • Communicate • Recognition expectations • Understand their job

Leadability Taboos • Going around end • Becoming Teacher’s Pet • Socializing indiscreetly • Communicating your complaint candidly • Showing up the “incompetent” boss • Inﬂaming the “insecure” boss • Whining about the “boss” boss

Thank You!

Mike Winstanley winTrain Consultants mike@wintrainonline.com www.wintrainonline.com

http://donthyau.blogspot.com	4
http://sipadanworld.blogspot.com	4
http://journeyofhrd.blogspot.com	3
http://www.slideshare.net	2
http://localhost	1

So Cal Bio Keynote Talent Development

by Mike Winstanley on Mar 05, 2009

Accessibility

Categories

Tags

Upload Details

Usage Rights

5 Embeds 14

Statistics

So Cal Bio Keynote Talent Development — Presentation Transcript