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Wellness antech
Wellness antech
Wellness antech
Wellness antech
Wellness antech
Wellness antech
Wellness antech
Wellness antech
Wellness antech
Wellness antech
Wellness antech
Wellness antech
Wellness antech
Wellness antech
Wellness antech
Wellness antech
Wellness antech
Wellness antech
Wellness antech
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Wellness antech

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  • Intro…. Explain in detail what our ED/Wellness Program is and what it should include. Wellness test can and often should, include: Routine Fecal testing, CBC, Chem profile, Urinalysis, Heartworm testing and (depending on the patient’s age) T4 testing Increased owner/client expectations Will dramatically impact success of treatment Animals by nature, try to “cover up” when they are sick. They will not display early clinical symptoms of illness By the time your patient is clinical, disease/illness are often fairly advanced and more difficult to treat. Having a baseline will assist tremendously with treatment plan Pet owners will appreciate the level are care that is being offered and acceptance levels are high when their Veterinarian explains why Early Detection is so important.
  • Emphasize why annual diagnostics on young animals is good quality medicine and the importance of a baseline. Stress the importance that a successful Adult Program leads to a success Senior Program. This type of number justifies testing at an earlier age than just seniors Early Detection promises to have as great an impact on veterinary medicine as it has had on human medicine in the last 50 years.
  • Canine & Feline panels on this slide should be tailored for each individual presentation. This requires meeting with the lead doctor & OM prior to the day of the implementation seminar and showing them our ED code options sheet. THIS SLIDE: CUSTOM INSERT CLINIC NAME AND PROFILES UNDER CANINE AND FELINE PANEL HEADERS
  • For front office staff…. They are the number driving force for the ED Program. They set the stage for all other staff members. Without them following through with there role, this program will not ever get off the ground. Step 1: Reminder call to include an 8 hr fasted patient, collect fecal sample and urine sample,Make sure that every WELL patient receives a client handout (Early Detection Adult or Senior depending on age) while they are waiting in the exam room or lobby. Step 2: Ask client to review handout prior to seeing the doctor and briefly explain the program Step 3: Doctors: Follow through on the opportunity to discuss program AND make strong recommendations to your clients in the exam room “ We SHOULD do”…… “ We NEED to”…… Step 4: Doctor needs to mark patients record with Accept/Decline Step 5: Follow-up discussion with client about results and send a report card home
  • For front office staff…. They are the number driving force for the ED Program. They set the stage for all other staff members. Without them following through with there role, this program will not ever get off the ground. Step 1: Reminder call to include an 8 hr fasted patient, collect fecal sample and urine sample,Make sure that every WELL patient receives a client handout (Early Detection Adult or Senior depending on age) while they are waiting in the exam room or lobby. Step 2: Ask client to review handout prior to seeing the doctor and briefly explain the program Step 3: Doctors: Follow through on the opportunity to discuss program AND make strong recommendations to your clients in the exam room “ We SHOULD do”…… “ We NEED to”…… Step 4: Doctor needs to mark patients record with Accept/Decline Step 5: Follow-up discussion with client about results and send a report card home
  • Go through features of Zoasis and how this is a great tool to assist them with there practice. Stress on the following key points: 2D Barcoding and Statistical reporting capabilities now available. Make sure you go through back office prior to your presentation to find out current, up-to-date information on the client you will be presenting to. On-Line result retrieval On-Line Lab Ordering (2D Barcoding) Ability to order lab supplies, request case consultations with our specialist – available 6 days per/week: ALL from the convenience of your computer Monthly statistical reports customized for your hospital and immediate geographic area. Reports available: Hospital’s top ordered test, Wellness profiles, Senior profiles, Fecal reports, Heartworm reports & Viral reports.
  • Transcript

    • 1. Prepared for… Parkway Veterinary Hospital October 21, 2009 Early Detection Implementation
    • 2. <ul><li>Pro-active approach to medicine, rather than reactive, potentially adding years to a patient’s life. </li></ul><ul><li>Early detection of metabolic changes increases treatment success, esp. in Senior pets. </li></ul><ul><li>Most illness are treatable or curable in the early stage. </li></ul><ul><li>Establishes baseline value </li></ul><ul><li>Confirms wellness and peace of mind </li></ul>What is Early Detection?
    • 3. <ul><li>How Savvy are your Clients? </li></ul><ul><ul><li>Do your clients understand the importance of preventative medicine? </li></ul></ul><ul><ul><li>Hits on Google: </li></ul></ul><ul><ul><ul><li>2003 57,900 </li></ul></ul></ul><ul><ul><ul><li>2004 197,000 </li></ul></ul></ul><ul><ul><ul><li>2005 435,000 </li></ul></ul></ul><ul><ul><ul><li>2006 3,960,000 </li></ul></ul></ul>
    • 4. <ul><li>DOGS </li></ul><ul><li>7% of dogs under eight have clinically significant low Total T4 values </li></ul><ul><li>Chronic renal failure incidence rate is nine per 1,000 dogs examined – 400,000 new cases a year </li></ul><ul><li>Kidney disease affects four times as many young dogs as heartworm and while nearly all dogs are tested early on for heartworm, very few are tested for kidney disease </li></ul><ul><li>CATS </li></ul><ul><li>10% of cats older than 9 years of age have significant high Total T4 values </li></ul><ul><li>Chronic renal failure incidence rate is 16 per 1,000 cats examined – 630,000 new renal cases a year </li></ul><ul><li>Approximately 18% of cats older than 7 harbor a disease that is only detectable with diagnostic testing </li></ul><ul><li>3% of cats under eight have clinically significant elevated kidney function tests </li></ul>Detect &amp; Protect: PROTECT
    • 5. <ul><li>What age is considered a Senior for pets? </li></ul><ul><ul><li>All dogs and cats 7 years and older </li></ul></ul><ul><ul><li>Large breed dogs that are 5 years and older </li></ul></ul><ul><ul><li>Also depends on weight, breed, &amp; care of the animal. </li></ul></ul><ul><ul><li>*Adult age is 1-6 years old. </li></ul></ul>
    • 6. <ul><li>What happens as animals age? </li></ul><ul><ul><li>Metabolic changes occur such as internal organs and tissues begin to degenerate. </li></ul></ul><ul><ul><li>Animals are genetically designed to hide symptoms </li></ul></ul><ul><ul><li>Pets cannot tell you when or where it hurts. </li></ul></ul><ul><ul><li>Animals age 5-7X more rapidly than humans. </li></ul></ul><ul><ul><li>The most accurate way to detect metabolic changes is through diagnostic testing. </li></ul></ul>
    • 7. <ul><li>Adult EDP: 1-7 years </li></ul><ul><li>Adult Screen - 8 Chemistries </li></ul><ul><li>CBC </li></ul><ul><li>HWAg for Canines </li></ul><ul><li>HWAb for Felines </li></ul><ul><li>Fecal by Zinc Sulfate plus Giardia ELISA </li></ul><ul><li>Senior EDP: 7 years + </li></ul><ul><li>Superchem - 26 Chemistries </li></ul><ul><li>CBC </li></ul><ul><li>T4 and Automatic FreeT4 ( </li></ul><ul><li>Complete Urinalysis with optional MA reflex </li></ul><ul><li>Fecal by Zinc Sulfate plus Giardia ELISA </li></ul>Recommended Panels:
    • 8. &nbsp;
    • 9. Implement Your EDP Step 1: Reminder call Step 2: Welcome client, d istribute literature Step 3: Educate and answer questions Step 4: Track Accept/Decline Step 5: Follow Up/Report Card
    • 10. Team Model Guide <ul><li>Day Before Appointment – Receptionist </li></ul><ul><li>Call the client to remind them of their appointment. </li></ul><ul><li>Ask them to bring in a fresh stool. </li></ul>
    • 11. <ul><li>Greeting Clients – Receptionist </li></ul><ul><li>Ask if they brought in a fresh stool sample </li></ul><ul><li>Make sure the information is entered on the EDP Tracking sheet </li></ul><ul><li>Give client their questionnaire and any other educational literature. </li></ul><ul><li>Technician’s Role </li></ul><ul><li>Explain that the practice promotes an Early Detection Program for the wellness of their pet. </li></ul><ul><li>Explain the benefits of the testing and physical exam. Collect Questionnaire. </li></ul>
    • 12. <ul><li>Team Model Guide </li></ul><ul><li>Veterinarian’s Role </li></ul><ul><li>Go over Questionnaire . </li></ul><ul><li>Review EDP with client and answer any questions </li></ul><ul><li>Discuss the EDP panels and the benefits of each test </li></ul><ul><li>If no fecal sample was brought, pre-charge client and send them home with a fecal container </li></ul><ul><li>Indicate on patient file if client accepted or declined EDP </li></ul><ul><li>Encourage semi-annual visits </li></ul>
    • 13. <ul><li>AFTER EXAM - Receptionist </li></ul><ul><li>Record if the client accepted or declined on the EDP tracking sheet </li></ul><ul><li>If Accepted: </li></ul><ul><li>Inform client that the doctor will call them with the test results </li></ul><ul><li>Make sure they have the educational materials </li></ul><ul><li>Schedule appointment for their pet’s next semi-annual exam </li></ul><ul><li>Make sure that if they need to bring a fecal sample that they have the container and to drop off a fresh sample as soon as they can. </li></ul><ul><li>Ask if they have any questions. </li></ul>
    • 14. r <ul><li>“ Price is only an issue </li></ul><ul><li>in the absence of Value.” </li></ul><ul><li>Mark Opperman, DVM </li></ul>
    • 15. <ul><li>How do we Change Perception of Value </li></ul><ul><li>Communication styles </li></ul><ul><li>Cost </li></ul><ul><li>Clients Education </li></ul><ul><li>Property vs. Family Member </li></ul><ul><li>Hospital Team is not United </li></ul>
    • 16. <ul><li>Change our communication style to be like a Frisbee. </li></ul><ul><ul><li>Throwing a Frisbee requires interaction and collaboration. This approach produces shared decision making. And shared decision making is a predicator of compliance. </li></ul></ul>
    • 17. <ul><li>Discussing Cost </li></ul><ul><li>They want to know how the money they spend is going to affect what they’re invested in. </li></ul><ul><li>Provide “a reasonable prognosis” for their pet </li></ul><ul><ul><li>They want to know how this will affect their pet’s quality of life after treatment. </li></ul></ul>
    • 18. <ul><li>Property vs. Family Members </li></ul><ul><li>It is our job as Veterinary Staff members to educate our clients on their pets health. </li></ul><ul><li>You must continually educate yourself so that you can provide good information to your clients. </li></ul><ul><ul><li>Pet Quarterly and The Team </li></ul></ul><ul><ul><li>First line Magazine </li></ul></ul><ul><li>Listen to what your clients have to say don’t just throw up useless information on them. </li></ul><ul><ul><li>Remember to use the Frisbee method of communication </li></ul></ul>
    • 19. Zoasis ® Track Your EDP Success <ul><li>Top Ordered Tests </li></ul><ul><li>EDP Profiles </li></ul><ul><li>Senior Profiles </li></ul><ul><li>Fecal Reports </li></ul><ul><li>Heartworm Reports </li></ul><ul><li>Viral Reports </li></ul>

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