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One call one click GDRTA
 

One call one click GDRTA

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Greater Dayton RTA vision and concept of Transportation Resource Call Center.

Greater Dayton RTA vision and concept of Transportation Resource Call Center.

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    One call one click GDRTA One call one click GDRTA Presentation Transcript

    • MVRPCRegional Coordination Committee MeetingMay 14, 2013
    • 2GDRTA”s Vision and ConceptTransportation Resource Call CenterRegional Coordination Plan UpdateInformation Services MVRPC United Way 211 Miami Valley RidefindersBring it all together to meet needs
    • 3GDRTA’s central role……Bridging GapsNeedsGDRTA at the CenterSolutionsPeople and Agencies with Needs get Rides
    • Coordination Workshop FindingsGeneral Acceptance of the conceptRecognition of BenefitsMeeting more needs in better waysMore options for customersBetter use of vehicles and lower costsReduction in duplication of servicesCentral knowledge baseGreater Dayton RTA cannot do it alone
    • Coordination Workshop FindingsWhat are some of the key features?People get answers, assistance and rides.Travel trainingBroad agency participationKnowledge of services availableUnderstanding of financial resources availableUse of ITS technologyInvolvement of all partners - state and federal
    • Coordination Workshop FindingsClarification of key featuresCore focus on people and their needsUnderstanding of agency capabilitiesQualifications of providersHow is re-imbursement handled?Broad, inter-agency funding strategiesIntegration of scheduling software
    • Coordination Workshop FindingsSome Hurdles and IssuesDifferent databasesClient and funding certificationIntegration of policies and proceduresTraining and educationTracking and monitoringCoordinating same-day and advance scheduling
    • Coordination Workshop FindingsExpectations of the Call/Click CenterProvide excellent customer service –“Remember, customers will be costumers”Customer expects comfort and safetyA council to self-regulate the serviceCommunicate with Advisory Groups –Ideas and concernsTravel training – Incentives for participation
    • 9Key FactorsStrategic PartnersFormalized AgreementsTechnologyTravel TrainingFormal Organizational StructureBroad and Deep Customer Service
    • GDRTA’s One-Call/One-Click CenterFormal Organizational Structure
    • 11GDRTA’s central role……Bridging GapsNeedsGDRTA at the CenterSolutionsPeople and Agencies with Needsget Rides
    • Thank You!i-riderta.org14