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One call one click GDRTA

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Greater Dayton RTA vision and concept of Transportation Resource Call Center.

Greater Dayton RTA vision and concept of Transportation Resource Call Center.

Published in: Business, Education

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Transcript

  • 1. MVRPCRegional Coordination Committee MeetingMay 14, 2013
  • 2. 2GDRTA”s Vision and ConceptTransportation Resource Call CenterRegional Coordination Plan UpdateInformation Services MVRPC United Way 211 Miami Valley RidefindersBring it all together to meet needs
  • 3. 3GDRTA’s central role……Bridging GapsNeedsGDRTA at the CenterSolutionsPeople and Agencies with Needs get Rides
  • 4. Coordination Workshop FindingsGeneral Acceptance of the conceptRecognition of BenefitsMeeting more needs in better waysMore options for customersBetter use of vehicles and lower costsReduction in duplication of servicesCentral knowledge baseGreater Dayton RTA cannot do it alone
  • 5. Coordination Workshop FindingsWhat are some of the key features?People get answers, assistance and rides.Travel trainingBroad agency participationKnowledge of services availableUnderstanding of financial resources availableUse of ITS technologyInvolvement of all partners - state and federal
  • 6. Coordination Workshop FindingsClarification of key featuresCore focus on people and their needsUnderstanding of agency capabilitiesQualifications of providersHow is re-imbursement handled?Broad, inter-agency funding strategiesIntegration of scheduling software
  • 7. Coordination Workshop FindingsSome Hurdles and IssuesDifferent databasesClient and funding certificationIntegration of policies and proceduresTraining and educationTracking and monitoringCoordinating same-day and advance scheduling
  • 8. Coordination Workshop FindingsExpectations of the Call/Click CenterProvide excellent customer service –“Remember, customers will be costumers”Customer expects comfort and safetyA council to self-regulate the serviceCommunicate with Advisory Groups –Ideas and concernsTravel training – Incentives for participation
  • 9. 9Key FactorsStrategic PartnersFormalized AgreementsTechnologyTravel TrainingFormal Organizational StructureBroad and Deep Customer Service
  • 10. GDRTA’s One-Call/One-Click CenterFormal Organizational Structure
  • 11. 11GDRTA’s central role……Bridging GapsNeedsGDRTA at the CenterSolutionsPeople and Agencies with Needsget Rides
  • 12. Thank You!i-riderta.org14