One call one click GDRTA

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Greater Dayton RTA vision and concept of Transportation Resource Call Center.

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One call one click GDRTA

  1. 1. MVRPCRegional Coordination Committee MeetingMay 14, 2013
  2. 2. 2GDRTA”s Vision and ConceptTransportation Resource Call CenterRegional Coordination Plan UpdateInformation Services MVRPC United Way 211 Miami Valley RidefindersBring it all together to meet needs
  3. 3. 3GDRTA’s central role……Bridging GapsNeedsGDRTA at the CenterSolutionsPeople and Agencies with Needs get Rides
  4. 4. Coordination Workshop FindingsGeneral Acceptance of the conceptRecognition of BenefitsMeeting more needs in better waysMore options for customersBetter use of vehicles and lower costsReduction in duplication of servicesCentral knowledge baseGreater Dayton RTA cannot do it alone
  5. 5. Coordination Workshop FindingsWhat are some of the key features?People get answers, assistance and rides.Travel trainingBroad agency participationKnowledge of services availableUnderstanding of financial resources availableUse of ITS technologyInvolvement of all partners - state and federal
  6. 6. Coordination Workshop FindingsClarification of key featuresCore focus on people and their needsUnderstanding of agency capabilitiesQualifications of providersHow is re-imbursement handled?Broad, inter-agency funding strategiesIntegration of scheduling software
  7. 7. Coordination Workshop FindingsSome Hurdles and IssuesDifferent databasesClient and funding certificationIntegration of policies and proceduresTraining and educationTracking and monitoringCoordinating same-day and advance scheduling
  8. 8. Coordination Workshop FindingsExpectations of the Call/Click CenterProvide excellent customer service –“Remember, customers will be costumers”Customer expects comfort and safetyA council to self-regulate the serviceCommunicate with Advisory Groups –Ideas and concernsTravel training – Incentives for participation
  9. 9. 9Key FactorsStrategic PartnersFormalized AgreementsTechnologyTravel TrainingFormal Organizational StructureBroad and Deep Customer Service
  10. 10. GDRTA’s One-Call/One-Click CenterFormal Organizational Structure
  11. 11. 11GDRTA’s central role……Bridging GapsNeedsGDRTA at the CenterSolutionsPeople and Agencies with Needsget Rides
  12. 12. Thank You!i-riderta.org14

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