The lust for knowledge and experience

THE LUST FOR KNOWLEDGE AND EXPERIENCE MARCEL VAN BRAKEL 28 JAN. 2011

A LITTLE BIT ABOUT MYSELF Development  PHP  Open Source  Content Management  Custom applications Teams,processes, business Dog, movies, gaming, gadgets, musicals ∂ Developer since 2000

WHAT IS THIS TALK ABOUT ?Understanding the stuff that makes knowledge sohard to get and even harder to share, therefore makingexperience the main influential aspect in developmentteam evolution. ∂ NOT about recruitment

WHAT IS HAPPENING ?

WHAT IS HAPPENING? Widely accepted More large scale projects Rising aspiration∂ PHP Developer hunt is on

MORE AND BETTER WORK∂ NO MORE UNDERDOG!

DEMAND IS CHANGING … Apache Linux PHP HTML MySQL∂ … SO IS THE WAY WE WORK

DYNAMIC ENVIRONMENT ActiveMQ PHPUnit Hadoop GearmanMemcached Tika Zend Server SSL Azure Apache Linux nginx PHP Varnish Amazon S3OAuth CouchDB Zend Framework MySQL CakePHP Drupal Symfony MS SQL MongoDB WordPress API’s Solr MariaDBHTML NoSQL Oracle Typo3 Social media

THIS IS A LOT

THIS IS A LOTTEAMWORK !

WHAT IS KNOWLEDGE ANYWAY?

KNOWLEDGE, AS A FUNCTION K = ƒ( I.S.A ) Information , Skill, Attitude

EXPLICIT KNOWLEDGE “This talk is about knowledge”∂ Codified

IMPLICIT KNOWLEDGE “How do airplanes fly?”∂ Can be codified

TACIT KNOWLEDGE “How do you operate a complex machine efficiently”∂ Can NOT be codified

THE DEMAND

COMPANIES ARE LOOKING FOR: High knowledge level (sr.) Broad focused Specialist Several ( 3 – 6 ) years of experience∂ NOT REALLY REALISTIC

DEVELOPMENT TEAMS

GENERAL TEAM COMPOSITIONSenior developer Domain knowledge System architectureMedior developers Production, developmentJunior developers Production, implementation∂ “Knowledge equals Power”

APPLIED KNOWLEDGEHIERARCHY within the teamDECISIONS top – downCOMMANDS no collaborationLEARNING by doing∂ Efficient and effective for production only

THE DANGERSTERRITORIAL behaviorSHARING not implementedJUNIORS steep learning curveNO INSIGHT in knowledge

WHAT DO WE WANT ?More knowledge Explicit and implicitMore experience Preferably > 3 yrsSelf supporting team Sharing knowledge Better synergy

EFFICIËNT KNOWLEDGE SHARING

SHARING OPTIONS Sessions Knowledge base Yellow pages Master - apprentice – pupil

PERSONAL SHARING SESSIONS (1)By SENIORFor ALLTARGETMinimize interpretational differenceProviding information“Improve” attitude∂ Conference, presentation, meeting

PERSONAL SHARING SESSIONS (2)

PERSONAL SHARING SESSIONS (3) Motivate sharing  Certification  CFP’s Variants  Open Podia  Corporate blog  User group initiatives∂ Part of performance review

KNOWLEDGE BASE (1)By ALLFor ALLTARGETProvide data and explicit knowledge∂ Wiki, lotus notes, custom application

KNOWLEDGE BASE (2)∂ Inline documentation !?

KNOWLEDGE BASE (3) Transfer information  Explicit knowledge  Project facts Warnings  Time consuming  Strict formatting∂ Use for archive

YELLOW PAGES (1)By ALLFor ALLTARGETInsight in knowledge and skill locationsInsight in low density area’s∂ Wiki, intranet, custom

YELLOW PAGES (2)

YELLOW PAGES (3) Who knows what? What are we missing when someone is unavailable? Where can I go to? Who can teach me?

MASTER – APPRENTICE – PUPIL (1)By SENIOR / MEDIORFor MEDIOR / JUNIORTARGETActively engaging in teachingEasier tacit knowledge transferStructural team member growth

MASTER – APPRENTICE – PUPIL (2)∂ Teaching I will …

MASTER – APPRENTICE – PUPIL (3)1. Teach the teacher2. Master “teaches” pupil3. Pupil becomes apprentice4. Apprentice supports new pupils5. Apprentice becomes master∂ … share it you must

KNOWLEDGE MANAGEMENT IMPLEMENTATION / TOOLS

WHERE TO START Assign a coordinator Create team awareness Gather budget Analyze your needs Implement in phases

JUNIORS TAKE THE LEAD Absent knowledge Important topics Seeing the gap

PHASE 1SKILL MATRIXKNOWLEDGE MATRIX∂ YELLOW PAPERS ?

PHASE 2TACIT KNOWLEDGE SHARINGSessions, blogging, open podia∂ MOTIVATE !!

PHASE 2MASTER – APPRENTICE – PUPILPersonal attention∂ Self organized

PHASE 3, 4 , *KNOWLEDGE BASEDocumenting information

RECAP Self supporting teams Awareness Willingness Tools∂ Knowledge no longer equals power !!

THANKS !joind.in/4775 || www.slideshare.net/mvbrakel || @mvbrakel

The lust for knowledge and experience

by Marcel van Brakel

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