Introduction to Berkeley Publisher

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  • 1. Introduction toBerkeley Publisher
  • 2. Agenda 1. Introduction a) Berkeley Bridge company profile b) Trends in professional services c) Expert Systems. 2. Berkeley Publisher a) What is it? b) Customer cases c) Where to use it? d) Key features e) What are the returns? 3. Questions?2 / 45
  • 3. Berkeley Bridge company profile • Experts in the area of transforming knowledge to software. • Focus (so far) on the legal domain, but expanding to other areas. • Founded in 2005, Dutch independent company. • More than 20 years of experience in this area. • Main target: make knowledge profitable using intelligent software.3 / 45
  • 4. Who are already using our tooling? Commercial sector Public sector Education4 / 45
  • 5. Trends in services Professional services: Consumer services: • Quality, costs and billing • More and more information rates are under pressure available for free • Clients have become more • Information overload: critical: “10 hours of work? people are looking for Didnt you use the same made-to-measure advise document template for the previous NDA you drafted for me?” • 24 / 7 availability, online.5 / 45
  • 6. How to handle these challenges? • Efficiently handling the bulk of the cases. • Shifting the focus of experts to the specialist parts. • Innovation.6 / 45
  • 7. Why software can be of great value: • Experts can share their knowledge more easily.. • .. with a larger target audience. • The majority of the cases is covered by the software (80%).. • ..while theres more time to focus on the actual edge cases (20%). • Software helps with uniform and transparant decision-making.7 / 45
  • 8. 8 / 45
  • 9. Back in time: Legal Expert Systems in the Netherlands The best-known example: MRE. Target audience: employees of social services. Main question to be answered: Does an applicant have the right to income assistance by the government? And if so, then: ● Which types? ● How much? ● For how long?9 / 45
  • 10. Front-end: user input, conclusions, calculations, document assembly. Back-end: Expert knowledge, translated with a specifically designed language with basically a lot of if... then statements.10 / 45
  • 11. Lots of code: difficult to keep overview and keep the knowledge up-to-date.11 / 45
  • 12. Some key obstacles: • A lot of changes have to be processed. • Knowledge domain is much larger than expected. • Code isnt very flexible: change messes up structure. • Communication is often where things go wrong (business versus IT).12 / 45
  • 13. What is Berkeley Publisher and how can it help?13 / 45
  • 14. No more programming code! Maintainable by experts and business people … (or at least easy enough for them to understand whats going on in the expert systems).14 / 45
  • 15. Berkeley Publisher: Fully graphical user interface, no programming. Gather input instantly by rapid prototyping. Reach more people with your knowledge by using internet technology. Transparant and uniform decision making. Ready for change: maintainable and expandable.15 / 45
  • 16. Customer cases.16 / 45
  • 17. Self-service permit portal (local government) Activity-based: which permits do I need for my activity? • Checks both national and local rules and regulations. • Made-to-measure advice for both citizens as well as customer service employees. • 24/7 availability.17 / 45
  • 18. Dismissal manager Am I allowed to dismiss this employee? • Compliant with all dismissal rules and regulations. • Generates the relevant, directly usable documents. • Target audience: Human Resources employees.18 / 45
  • 19. Law firm client portal Self-service legal advice and documents. • Law firm cliënts generate legal documents themselves. • Law firm keeps expert systems up-to-date • Help-widget contacts lawyers immediately when edge cases occur.19 / 45
  • 20. Law firm internal use: Internal use at a law firm, for example for drafting court summons.20 / 45
  • 21. Income assistance expert system Which income assistance is available for me? • Citizens enter their income details online and receive instant, made-to-measure advice. • Includes local policies, depending on hometown.21 / 45
  • 22. 22 / 45
  • 23. Problem: there are many methods for measuring sustainability in the chemical sector. Challenge: finding the right method for your specific biochem-company for measuring sustainability. Expert knowledge comes from the Ghent University.23 / 45
  • 24. www.suschemanswers.be24 / 45
  • 25. Subsidy checker (Province of Noord-Brabant)25 / 45
  • 26. Staatssteuntoets (Provincie Noord-Brabant) • Problem: Subsidy is often provided contrary to EU-rules. • Goal: controlling risk and maintaining quality. PDF (Visio) Berkeley Publisher Webapplicatie26 / 45
  • 27. brabant.nl/staatssteuntoets27 / 45
  • 28. This extensive expert system is fully maintained by the legal experts of the Province themselves, using the above shown back-end.28 / 45
  • 29. Drafting general terms and conditions29 / 45
  • 30. So where can you use Berkeley Publisher?30 / 45
  • 31. Knowledge domains: What sort of applications? Expert systems - legal Decision Support Systems - healthcare Business Rule Management - insurance Font-office case handling - public sector Self-service portals Document assembly - … and much more. Matching / Case-based reasoning Compliance E-learning … and much more.31 / 45
  • 32. Some key features:32 / 45
  • 33. Drawing decision trees • Its all about decision trees (graphs) and their logic / rules. • Only visible in the back-end. • Divide knowledge domains into reusable subgraphs.33 / 45
  • 34. Adding more knowledge to the trees • Rules • Document templates • Calculations • Questions / user interaction • Texts (conclusions, explanatory text) • Integrations with other software34 / 45
  • 35. Preserving the link to information sources • Keeping information sources intact is the key to maintainable expert systems. • Show relevant information sources to end users where necessary.35 / 45
  • 36. Rapid prototyping Rapid prototype development  Feedback from colleagues and customers  Quick adaptations in the decision model Cloud publishing Local testing (Berkeley Webserver) (Berkeley Runner)36 / 45
  • 37. Document templates Start with templates instead of empty documents.37 / 45
  • 38. Quickstart with tutorials and examples38 / 45
  • 39. Gather feedback from end-users instantly39 / 45
  • 40. Best of breed We focus on decision management / business rules / knowledge-intensive elements and we communicate with other IT-components by open standards (i.e. Webservices).40 / 45
  • 41. Reusable knowledge Reuse the same decision logic with specific rules for local policies.41 / 45
  • 42. So what are the returns?42 / 45
  • 43. The returns: Why use Berkeley Publisher: • Efficiency • Risk reduction • Transparancy • Uniform decision making • Reach • Knowledge sharing • Maintainable43 / 45
  • 44. Some interesting side effects of expert systems: → Experts gain new insights, because everything is so explicit. → Collaboration and sharing of knowledge.44 / 45
  • 45. Any questions? Michaël van Leeuwen LL.M. +31 (0)6 53 577 033 mvanleeuwen@berkeleybridge.nl www.berkeleypublisher.com45 / 45