Incidentmanagement
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Incidentmanagement

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Incidentmanagement Incidentmanagement Presentation Transcript

  • Incident Management
  • Incident Management
    Doelstelling!
  • Incident Management?
  • Basisbegrippen
  • Basisbegrippen
    Impact, urgentie en prioriteit!
  • Basisbegrippen
    Functionele en hiërarchische escalaties!
  • Routeren van incidenten !
  • Het
    Incident
    Management
    Proces
  • Opdracht
    Case ‘de koene ridder’
    MaakOpdracht16.2 en lever dezeaan het eind
    van de volgende les in op natschool.
    Lees eerst het hoofdstuk over Incident Managementvoordat je de case gaatmaken.