Cutover Plan Template Tool

Index 0 Document Control 1 Cutover 2 Cutover Escalation 3 DR-Restore 4 Post Implementation Support 5 On Site Resource 6 War-Room-Conf Bridge 7 Risk ScoreCard 8 Contingency Plan 07/20/2009 10:59:11 1 of 11

Index 07/20/2009 10:59:11 2 of 11

Document Control Change Record Date Author Version Change Reference Owner Name Position Contributors Name Position Reviewers Name Position Issue List ID Issue Resoluti Responsibility Target Impact Date Status (Open/ Closed) on Date 07/20/2009 10:59:11 3 of 11

Cutover Plan Venus Cutover Plan - VISION Start Date: 10/20/05 Last Update: 10/22/05 10:25 PM End Date: 10/23/05 Variance in Duration Explanation Process Others Duration in Planned Planned Actual Start Actual Actual (Actual Score Dependencies ID Task Owner Planned Duration Status Notes for variance Comments Improvement Involved Hours Start Date End Date Date End Date Duration Duration- (1-5) if significant Opportunity? Planned Duration) 07/20/2009 10:59:11 4 of 11

Cutover Support Escalation List Level 0 - WAR Room Location Office Number Corporate Phase 3, Second Floor (IT Conference Room) (IT Conference Room) Level 1 - Helpdesk Name Office Number Mobile Number Function E- Mail Level 2 - Support Name Office Number Mobile Number Function E- Mail Level 3 - Directors Name Office Number Mobile Number Function E- Mail Level 4 - Vice President Name Office Number Mobile Number Function E- Mail 07/20/2009 10:59:11 5 of 11

DR-Restore Venus Backup and Restore Plan - VISION Backup Plan Start Date: 10/20/05 End Date: 10/23/05 Last Update: 10/22/05 10:25 PM Variance in Duration Actual Actual Explanation Process Others Duration Planned Planned Planned Actual (Actual Score Dep. ID Task Owner Status Notes Start End for variance if Comments Improvement Involved in Hours Start Date End Date Duration Duration Duration- (1-5) Date Date significant Opportunity? Planned Duration) 07/20/2009 10:59:11 6 of 11

Post Implementation Support Post Implementation Production Support Some Release VF Support Escalation List for Post Deployment Support of Venus Release fo VF Escalation Level 1 Pager/Email Level 2 Res1 Level 3 Res2 Pager No. 1-888-270-2889 Email suport VLSupport Extended Support Coverage from Monday, Oct 24 through Wednesday Oct 26 to trouble shoot any performance problems associated with the deployment of LV 3.1.3 Terry Hanks will be monitor Performance from 3:00 AM until 1:00pm CST For any production Support issues please contact: a) Help Desk b) Please enter PVCS ticket in Vision Support Database c) Escalation Joe or Robert Post Implementation Checkpoints 07/20/2009 10:59:11 7 of 11

On-Site Resources On Site Manager: Name: Office Number Mobile Number On Site Window E-Mail Address On Site Team Name Office Number Mobile Number On site window E-Mail Address 07/20/2009 10:59:11 ]8 of 11

War Room/Conf. Bridge Location Conf. Bridge On Site Manager: Name: Office Number Mobile Number On Site Window Address E-Mail On Site Team Name Office Number Mobile Number On site window Address E-Mail 07/20/2009 10:59:11 9 of 11

Risk Scorecard Criteria/ 1-No 2-Low 3-Med. Impact 4. High Impact 5. Show Stopper Score Impact Impact Site Technology Training Data Migration Sustainment Functionality Cutover Planning Totals Overall Risk Score 07/20/2009 10:59:11 10 of 11

Contingency Plan Flow Cold Backup of VL and VF Test VL Release Begin VL Release Cutover Install VL Release No Issues Databases Functionality Issues Begin restore of cold backup to Enable the cold backup file another set of file system on VL systems as the database file The upgraded VL Database and and VF Database Servers systems which rollbacks VL Applications are made available Notification of Availability and Notification of VL Availability Analysis of issues 07/20/2009 10:59:11 11 of 11

Cutover Plan Template Tool

by Mahesh Vallampati on Jul 20, 2009

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