Kcreativez Inc.Outsourcing Profile


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Kcreativez Inc.Outsourcing Profile

  1. 1. 100 % IT Enabled BPO/KPO/LPO/RPO Consulting Firm
  2. 2. ProfileKcreativez Inc provides:-  IT Consultancy  Software Solution and Mobile based Applications  Handle and support processes from BPO/KPO/LPO/ITO/MRO/RPO sector.  H.R Solutions for various kinds of processes.focused on both back office operations and softwaredevelopment.
  3. 3. VISSION & MISSION VisionKcreativez Inc looks to the future with the goal ofproviding outsourcing solutions to any and everykind of industry vertical. MissionService Mission: To establish our self as mostpreferred organization to outsource any processor operation.Social Mission: To be the most sort after amongcorporate society for its innovative approachand execution capability with ease.Economic Mission: To operate the organizationin secured financial growth, increasing revenuefor our customers and clients.Growth Mission: To have a presence in everyindustry vertical and provide any and every kindof outsourcing solutions in business.
  4. 4. Quality of service delivery is more critical than customer acquisition.Determined to eliminate customer’s frustration and dissatisfaction.Adding values to clients business.Success in BPO industry depends on the service providers ability to gel with the client’s process.Strive for excellence.
  5. 5. OUR STRENGTHS Surpassing client’s expectations every time. Making all kind of processes available from domestic and international market in shortest possible time. Providing all kinds of genuine processes with high payouts. The ability of our team to handle process complexity confidently. A trained team delivers what it takes to get expected result, with all the constraint factors into consideration. Ability to provide comprehensive and satisfactory answers to all the questions of customers. Making available all kind of resources required to run BPO/KPO Company. Our reliable and zealous team committed to provide the best services to client. Quick Adaptability to the client’s process. Availability of Space For immediate Expansion up to 150 Seats.
  6. 6.  It allows a wider customer base to do business with. It offers an economical means of reaching diverse and widely distributed customer group. It fine tunes offerings to specific customer groups. It allows customers easy access to experts. It facilitates business round the clock and in any geography. It allows a company to avoid the overheads of brick and mortar branches. The inbound call centers are built with the objective of serving as an information center offering all the information that help customer to have a thorough understanding of products or services. This information center handles all customer inquiries. Information Requests & Inquiry is handled through-- Telephone Response, Website Response, Email Response etc A Call center facilitates the flow of information from customer database to the telecommunication network operated by call center agents. Complete Post Switch technology setup is required in terms of Call switch routing. ACD, CTI, CLI, scripting, call blending, predictive dialers, IVR, DNIS, CRM, Web based solutions and various other components required for running the call center as per business requirement. Voice broadcasting is the delivery of a pre-recorded voice message to a live person, answering machine or both. It is, by far, the most cost effective form of contacting your customers, employees, groups and prospects.
  7. 7.  Tie up with many BPO/KPO/LPO companies for processes. Have tie ups with domestic and international companies directly for process outsourcing. Have more than 75 Clients for process outsourcing and sharing and more than 200 consultants database throughout India and worldwide. Robust & Innovative solutions. Flexible applications and easy payment terms. Reasonable charges and Commercials involved. Long term Corporate Relationship. Provide support on all kind of resources needed to stand, walk and run. Well qualified team of professional are there at your service for complete and comprehensive pragmatic solution. Processes includes:- Inbound/ Outbound, Voice/Non- voice based, Technical/Non-Technical, Domestic/International, Backend/Upfront.
  8. 8.  Cut down B.D & Marketing costs. Take advantage of leading technology and network. Be ahead of competition. Gain peace of mind. Advanced and additional features for the same price. High payout process in easy reach.
  9. 9. Following are the salient features of call center solutions we have implemented  ACD: Automatic Call Distributor feature finds out the agent ready for the call & routes the call to that agent automatically.  CTI: Computer-telephone integration is technology that allows interactions on a Computer and a Telephone to be integrated or coordinated.  CLI: Caller Line Identification.  IVR: Interactive Voice Response (IVR) systems allow the publishing of corporate database information through an interface familiar to everyone, the phone.  Call Recording: Call Recording Machine records all the important calls to your Hard Disk manually with a push of button.  Predictive Dialer: Predictive dialer capabilities increase
  10. 10.  Run Multiple Campaigns Simultaneously! Run separate campaigns on the server simultaneously. Supports AMD & SIT Frequency Detection! Auto Detection of Fax Machine, Answering Machine, Busy Tone and Telco Tones. Sophisticated Call Processing features! Dial Next Number, 100 % digital call recording, Park Call, Web Call Back, Call Transfer, Third party Verification, Music or Message on hold etc. Facilitates Calls Recording and Conferencing! Supports 100% digital agent wise call recording and multi-party call conferences. “Real-time" Statistics and Reports (CDRs)! The system displays both campaign and all agent statistics and reports easily. Facilitates remote (Web based) monitoring of real time traffic and statistics.
  11. 11. BPO Services include live web chat, catalog order taking, credit card processing, order entry, order tracking, up- sell, cross-sell, product answering, basic and advanced answering service, help desk services, high volume support, appointment setting, customer service, dealer locate & referral services, class & seminar registration services, list cleaning services, subscription renewals & sales, email answering services, technical support services, direct response, multilingual & bilingual services, total product fulfillment, and all variety of sales and customer acquisition services. We deal in following kinds of processes:- Outbound Processes Inbound Processes Online customer support Telemarketing Blended Processes Application and Software Development Projects Voice and Non-voice based processes Back office Projects
  12. 12.  We provide BPO Setup services to our clients, which includes not just setting up of a BPO company but also enrich it with all kinds of resources, needed to start and run a company. Our firm practices multiple tasks in various fields and knows to apply different methodologies to recover maximum business out of projects at hand. We would like to share that Kcreativez Inc is serving into BPO/KPO/LPO Industry in India from 2007. Kcreativez Inc has tied up with US, UK, Canada, Europe, Australia and Dubai Outsourcing companies to conduct and outsource projects, both into the market with higher value of the quality. We are offering Voice Based/ Non voice Based, Inbound /Out bound, Domestic/International, Technical/Non- Technical Processes and Software development and SEO Projects.
  13. 13. Outsourcing@kcreativez.comtwitter.com/kcreativezincwww.facebook.com/kcreativezIncwww.linkedin.com/company/kcreativez-incmuzaffar.kcreativez