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Throw out the hash marks! Dig deeper with reference statistics

by Librarian at California Maritime Academy on Nov 04, 2010

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Accompanying handout at http://tinyurl.com/delayhanson. Hawaii Library Association Conference, Nov 5, 2010. Free, open-source, or low-cost tools can give you reports about frequency of questions, ...

Accompanying handout at http://tinyurl.com/delayhanson. Hawaii Library Association Conference, Nov 5, 2010. Free, open-source, or low-cost tools can give you reports about frequency of questions, types of questions, history of responses, and more. Logs of reference interactions provide FAQs tailored to patron questions, and we can learn from the expertise of our colleagues by building on their responses to similar questions.

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Throw out the hash marks! Dig deeper with reference statistics Throw out the hash marks! Dig deeper with reference statistics Presentation Transcript