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Telephone Tips

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mustafa aydin
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Telephone Success Mustafa AYDIN 02/03/2007
Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Statistics ,[object Object],[object Object],[object Object],[object Object]
Tips for Telephone Success ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Flow Of a Call ,[object Object],[object Object],[object Object],[object Object],[object Object]
A Voice For Success ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Getting People to Slow Down ,[object Object],[object Object],[object Object],[object Object]
The Phrases ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Phrases_Example Operator: Hello, Nortel Netas, How can I help you? Alihan: This is Alihan ARICA. Can I have extension 3421? Operator: Certainly, hold on a minute, I'll put you through... Fatih: COE office, Fatih speaking. Alihan: This is Alihan ARICA calling, is Secil in? Fatih: I'm afraid she's out at the moment. Can I take a message? Alihan: Yes, Could you ask her to call me at … . I need to talk to her about the GWC booting problem, it's urgent. Fatih: Could you repeat the number please? Alihan: Yes, that's …. , and this is Alihan ARICA. Fatih: Thank you Mr ARICA, I'll make sure Secil gets this asap. Alihan: Thanks, bye. Fatih: Bye.
Leaving a Message ,[object Object],[object Object],[object Object],[object Object],[object Object]
Leaving a Message_Example ,[object Object],[object Object],[object Object],[object Object]

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Telephone Tips

  • 1. Telephone Success Mustafa AYDIN 02/03/2007
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9. The Phrases_Example Operator: Hello, Nortel Netas, How can I help you? Alihan: This is Alihan ARICA. Can I have extension 3421? Operator: Certainly, hold on a minute, I'll put you through... Fatih: COE office, Fatih speaking. Alihan: This is Alihan ARICA calling, is Secil in? Fatih: I'm afraid she's out at the moment. Can I take a message? Alihan: Yes, Could you ask her to call me at … . I need to talk to her about the GWC booting problem, it's urgent. Fatih: Could you repeat the number please? Alihan: Yes, that's …. , and this is Alihan ARICA. Fatih: Thank you Mr ARICA, I'll make sure Secil gets this asap. Alihan: Thanks, bye. Fatih: Bye.
  • 10.
  • 11.