System Center Service Manager 2010 ile Yapılabilecekler

  • 1,137 views
Uploaded on

System Center Service Manager 2010 ile Yapılabilecekleri gösteren bir sunumdur

System Center Service Manager 2010 ile Yapılabilecekleri gösteren bir sunumdur

More in: Technology
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
    Be the first to like this
No Downloads

Views

Total Views
1,137
On Slideshare
0
From Embeds
0
Number of Embeds
1

Actions

Shares
Downloads
36
Comments
0
Likes
0

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide

Transcript

  • 1. System Center Service Manager 2010 ile Yapılabilecekler
    Mustafa KARA
    BilgeAdam BTA
    Sistem ve Network
    Bölüm Bşk.Yrd.
    mustafa.kara@bilgeadam.com
  • 2. AUTOMATE OPTIMIZE SIMPLIFY
    PEOPLE
    PROCESS
    TECHNOLOGY
  • 3. Integrated Platform for Orchestrating People, Process, and Technology
    INTEGRATED
    EFFICIENT
    BUSINESS ALIGNED
    CMDB
    IT Process and workflow Automation
    Service Maps
    Self Service Portal
    Automated Notifications
    Knowledge Base
    Asset Management
    Compliance and Risk Management
    Informed Decision Making
    INTEGRATED | EFFICIENT | BUSINESS ALIGNED
  • 4. Service Manager : The Power is in the Integration
    IT BUSINESS INTELLIGENCE
    IT ANALYST
    ASSET MANAGEMENT
    PROVANCE
    SELF SERVICE
    COMPLIANCE AND RISK
    Incident and Problem
    Authoring
    Knowledge Base
    SERVICE MANAGER
    Workflows
    Portal
    Change
    Data Warehouse
    CMDB
  • 5. We Use Service Manager To …
  • 6. Integrated System Center CMDB
    System Center common schema
    Common schema across System Center
    Object model is based on Operations Manager
    IT assets are represented as configuration items (CIs)
    Incidents, change requests, and problems are represented as work items (WIs)
    Configuration Management Database (CMDB) features
    Create, update, and view CIs
    Create relationships among CIs, WIs, IT staff, and Active Directory® Domain Services (AD DS) users
    Automatically track CI change history
    Service definition and mapping
    INTEGRATED | EFFICIENT | BUSINESS ALIGNED
  • 7. Incident Management Restore service quickly
    75 to 80% of all incidents are caused by poor change management
    Efficient resolution with knowledge base and history
    Ensure accurate and efficient recording with pre-defined templates
    Automatic incident creation between Config and Ops Manager
  • 8. Change Management Minimize errors and reduce risk
    33% of customers plan to automate change over the next three years
    Embed standard processes
    Efficiently create change requests
    Fill in information quickly using templates
  • 9. Knowledge ManagementReducing time to resolution
    Knowledge articles:
    • Customer, Partner, and Analyst authored content
    • 10. Capture existing knowledge published on the Web
    • 11. Links to external and local content
    • 12. Ratings
    Searchable:
    • Full text
    • 13. Keywords
    • 14. Related incidents, change requests, knowledge articles
  • Data Warehouse: Business Intelligence for IT
    Integrated across System Center
    Demonstrate performance
    Identify opportunities for service improvements
    Data Warehouse repository database
    Database Performance
    Model data and prune to the right subsets
    Built on SQL Reporting services
    Model-driven
    INTEGRATED | EFFICIENT | BUSINESS ALIGNED
  • 15. Service Manager Driving Service Management Outcomes
    Realize value of the IT investment
    Ensure IT governance, risk, and compliance
    Adapt to ever-changing needs of the organization
    BUSINESS
    Provide choice and flexibility
    Deliver efficient support, anywhere, anytime
    Increase responsiveness and satisfaction
    IT SERVICE MANAGEMENT GOALS
    END USER
    Reduce downtime, lower time to resolution
    Improve reliability
    Simplify the management of compliance and risk
    DATA CENTER
    INTEGRATED | EFFICIENT | BUSINESS ALIGNED
  • 16. Demo – Datacenter IntegrationEliminating costly downtime through auto detection
    SERVICE MONITORED
    ALERT GENERATED
    INCIDENT CREATED
    INCIDENT RESOLVED
    INCIDENT DIAGNOSED
    INCIDENT CLOSED
    CONNECTOR
    CONNECTOR
    INTEGRATED | EFFICIENT | BUSINESS ALIGNED
  • 17. Demo - Empowering the End User
    The average cost of a single call is $25 to $30
    Self Service Portals reduce calls by 30%
    Provision Software
    Reset Passwords
    Create/view service requests
    View announcements
    Search/view knowledge base
    INTEGRATED | EFFICIENT | BUSINESS ALIGNED
  • 18. Demo - Automating ComplianceDCM Integration
    CLIENT MANAGED
    INCIDENT CREATED
    CHANGE REQUESTED
    INCIDENT DIAGNOSED
    REMEDIATION ACTION
    DCM DRIFT
    INTEGRATED | EFFICIENT | BUSINESS ALIGNED
  • 19. Compliance and Risk Process Management Pack for Service Manager
    Regulations and Standards
    CONTROL OBJECTIVES
    Exchange
    WS2008
    Windows 7
    CONTROL ACTIVITES
    Reports
    Reports
    Reports
  • 20. ScenarioAlways Ready for an IT Audit
    Process
    Controls
    Map Control Objectives
    GRC
    Implement
    Procedure
    Program Manager
    Validate
    Settings
    Managing Compliance
    Detect
    Failure
    Record
    Result
    Failure
    Corrective
    Actions
    Actions
    Activities
    GRC
    Incident/
    Issue
    Config
    Settings
    Dashboard
    GRC
    Problem
    Monitor
    Change
    Control
    Take
    Action
    Operations Engineer
    Provide Audit Trail
  • 21. Service Manager Authoring Tool
    First look in Beta 2, ships with SM Console
    Drag and drop designers – no code or XML required!
    Forms customization
    • Add/remove/move controls, change formatting, validation rules
    Extend CMDB model
    • Add new classes, relationships, and properties
    Workflow authoring
    • Compose workflows using predefined activities
    • 22. Define automated activity rules to execute these workflows
  • Özet – Service Manager 2010
    Flexible solutions to automate common IT processes
    ITIL / MOF
    Workflow orchestration
    Self-service
    Deep integrationwith other System Center products
    Configuration Manager
    Operations Manager
    Active Directory
    Comprehensive, extensible platform for orchestrating people, processes, and systems
    Public SDK
    Tools for IT and Dev
    Connectors
    Incident and Problem
    Authoring
    Knowledge Base
    Workflows
    Portal
    Change
    Data Warehouse
    CMDB
  • 23. Soru-Cevap
  • 24. Teşekkürler
    Mustafa KARA
    http://www.mustafakara.net.tr
    System Center Çözümleri Blogu
    http://mustafakara01.spaces.live.com
    http://mshowto.org