General feedback on energy companies was consistent with previous customer research
Continuous price changes
They are all the same these companies there is no guarantee anyone is better than the other
I like who I am with and will stay with them they have a good reputation
Its all very confusing should be more readable
When I phone up (I am with EDF have been for years) I get a lady on phone passes you onto another one they say they cant help you wrong department. Have to keep explaining what I want. So frustrating
The terminology could be better – can’t exactly take them to a tribunal they are too big a company (and they know this) it’s always after the event that they say we don’t want to lose your custom – its all very daunting.
Pensioners will worry about the cost of their usage and would probably not eat as to pay for their heating etc.
People we know have changed companies have been worse off