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There is nothing worse than when a customer short pays on their invoice and you don’t quite know if they just didn’t get the right invoice, or if they are deducting amounts off the invoice for some specific (but currently unknown) reason. In the past you have probably had to either set the payment aside so that you can investigate it after you get through the other stack of checks that you need to enter into the system, or entered in the payment short and then remember that there is a balance on the invoices that you then need to investigate. It throws a spanner into your whole day.
Don’t fret though – with the R3 release there is a new Deductions Management feature within Dynamics AX that allows you to record that there was a deduction and then have all of the short pays go to a special Deductions Management Workbench that either you (or someone else) can then work through and decide if the deductions are valid or not.
If your customers act like the Amish Mafia then at least you can track it.