Emotional Intelligence For Leaders

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Emotional Intelligence For Leaders

  1. 1. The Emotionally Intelligent Leader Presented by: Marty Murphy Senior Partner, Exceleration Partners Principal, MEMurphy Consulting October 2010 MEMurphy consulting coaching - training - consulting
  2. 2. Learning Objectives 1. Acquaint you with EI. 2. Discuss the 7 EI skills. 3. Review some ways you can develop EI and impact your success. MEMurphy consulting coaching - training - consulting
  3. 3. The Power of Emotional Intelligence What is Emotional Intelligence… –…relates to a person’s ability to: • perceive feelings and emotions. • understand and utilize the information in emotions. • manage and regulate emotions. MEMurphy consulting coaching - training - consulting
  4. 4. The Power of Emotional Intelligence Exercise Your Emotions… MEMurphy consulting coaching - training - consulting
  5. 5. How Self-Aware Are You? MEMurphy consulting coaching - training - consulting
  6. 6. The Power of Emotional Intelligence • Not a new concept • Darwin’s take (150+ years ago) • Conceptualized by Peter Salovey and Jack Mayer (1990) • Mainstreamed by Daniel Goleman (1995) • Credit our EI partner Genos Founder Dr. Ben Palmer for a Practical Application MEMurphy consulting coaching - training - consulting © 2008 Genos Pty. Ltd. - www.genos.com.au 6
  7. 7. Models and Assessments of EI • Models of EI can be placed into three main categories, namely: 1. Ability-based • models that conceptualize EI as a set of abilities to do with emotions much like IQ (Mayer & Salovey, 1997) 2. Trait-based • models that conceptualise EI as an array of emotional and social traits, e.g., “self-regard” (Bar-on, 1997) 3. Competency-based • models that conceptualize EI as a set of emotional competencies defined as “a learned capability based on EI”, e.g., the skill of perceiving and understanding others emotions, based on one’s emotional perception ability (e.g., Palmer & Stough, 2001) MEMurphy consulting coaching - training - consulting © 2008 Genos Pty. Ltd. - www.genos.com.au 7
  8. 8. Science of Emotional Intelligence • Nature… – neuro-efficiency differences in processing emotional information determined from neuro-imaging studies, and – different areas of the brain appear to be involved in the generation and awareness of different emotions. • Nurture… – women around the world do score higher that men in EI instruments – there are differences in EI different age groups (with age comes wisdom), and – the manifestation of EI differs across cultures. MEMurphy consulting coaching - training - consulting
  9. 9. Science of Emotional Intelligence • Is EI just another fad? – Today EI has the three critical ingredients for longevity as a psychological construct… • global body of researchers • global body of critics • global body of practitioners focused in its application in a range of contexts, including: – work and career – home and family, and – education and schools. MEMurphy consulting coaching - training - consulting
  10. 10. The Power of EI…and Leadership MEMurphy consulting coaching - training - consulting
  11. 11. The Business of Emotional Intelligence Research Findings: • Leadership Effectiveness (r = .60, 36%* ) • Sales Performance (r = .48, 23%) • Organizational Commitment (r = .47, 22%* ) • Absenteeism (r = -.54, 29%* ) • Job Satisfaction (r = .49, 24%* ) • Occupational Stress (r = -.43, 19%* ) • Innovation (r =.35, 12%* ) • Teamwork Effectiveness (r = .38, 14%* ) • Customer Service (r = .35, 12%* ) * Percentage explained by Genos EI MEMurphy consulting coaching - training - consulting © 2008 Genos Pty. Ltd. - www.genos.com.au 11
  12. 12. The Business of Emotional Intelligence Case Study - Team Performance Percentage of improvement (Time 1 versus Time 2) The team's interpersonal ef f ectiveness 45% The team's organising and planning ability 28% Quality of the team's output 25% Timeliness of the team's output 33% Sense of identity with the team/Intention to stay 19% Perceived value of the team by the broader business 20% 0% 10% 20% 30% 40% 50% © 2008 Genos Pty. Ltd. - www.genos.com. MEMurphy consulting coaching - training - consulting
  13. 13. Genos Model of Emotional Intelligence A factor analytic study determined that EI could be commonly defined as … “a set of seven skills that define how effectively we perceive, understand, reason with and manage our own and others’ feelings.” Palmer, B.R., Gignac, G., Ekermans, G., & Stough, C. A comprehensive framework for emotional intelligence. In Robert Emmerling, Manas K. Mandal & Vinod K. Shanwal (Eds). Emotional Intelligence: Theoretical & Cultural Perspectives. (2008). Source: Genos International MEMurphy consulting coaching - training - consulting
  14. 14. Skill 1: Emotional Self-Awareness • The skill of perceiving and understanding one’s own emotions • At work, people effective in this skill of EI … – are more “in-tune” with their moods, feelings and emotions at work, and – demonstrate greater awareness of how their emotions may be influencing their thoughts and decisions • As a result they … – better recognize the impact their moods, feelings and emotions have on their outward displays and behaviours MEMurphy consulting coaching - training - consulting
  15. 15. Skill 1: Emotional Self-Awareness The skill of perceiving/understanding one’s own emotions Effective or Ineffective? MEMurphy consulting coaching - training - consulting
  16. 16. Skill 2: Emotional Expression • The skill of effectively expressing one’s own emotions • At work, people effective in this skill of EI … – communicate how they feel about various issues at work, and – create greater understanding about themselves amongst their colleagues • As a result they … – are often described by colleagues as “genuine and trustworthy” MEMurphy consulting coaching - training - consulting
  17. 17. Skill 2: Emotional Expression The skill of effectively expressing one’s own emotions. Effective or Ineffective? MEMurphy consulting coaching - training - consulting
  18. 18. Skill 3: Emotional Awareness of Others • The skill of perceiving and understanding others’ emotions • At work, people effective in this skill of EI … – understand what typically makes people feel various ways in the workplace, and – are proficient at reading others’ emotional/mood states at work, e.g., bored with a given task • As a result they … – more effectively engage with, respond to, motivate and connect with others MEMurphy consulting coaching - training - consulting
  19. 19. Skill 3: Emotional Awareness of Others The skill of perceiving and understanding others’ emotions Effective or Ineffective? MEMurphy consulting coaching - training - consulting
  20. 20. Skill 4: Emotional Reasoning • The skill of utilizing emotional information (from yourself and others) in reasoning, planning and decision-making • At work, people effective in this skill of EI … – consult others’ feelings on issues at work to help derive solutions, and – consider their own feelings on issues at work when decision- making. • As a result they … – achieve greater buy-in to decisions they implement in the workplace. MEMurphy consulting coaching - training - consulting
  21. 21. Skill 4: Emotional Reasoning The skill of utilizing emotional information (from yourself and others) in reasoning, planning and decision-making Effective or Ineffective? MEMurphy consulting coaching - training - consulting
  22. 22. Skill 5: Emotional Self-Management • The skill of effectively managing your own emotions • At work, people effective in this skill of EI … – move on quickly from events that cause them adversity, and – implement strategies to help them maintain positive moods and emotions in the workplace • As a result they … – cope more effectively with high work demands and occupational stress MEMurphy consulting coaching - training - consulting
  23. 23. Skill 5: Emotional Self-Management The skill of effectively managing your own emotions Effective or Ineffective? MEMurphy consulting coaching - training - consulting
  24. 24. Skill 6: Emotional Management of Others • The skill of influencing the moods and emotions of others • At work, people effective in this skill of EI … – create environments that make people feel more optimistic and positive in the workplace, and – help people identify more effective ways of responding (behaving) to events that are causing them adversity. • As a result they … – are good at improving workplace productivity and performance. MEMurphy consulting coaching - training - consulting
  25. 25. Skill 6: Emotional Management of Others The skill of influencing the moods and emotions of others Effective or Ineffective? MEMurphy consulting coaching - training - consulting
  26. 26. Skill 7: Emotional Self-Control • The skill of effectively controlling strong emotions that you experience • At work, people effective in this skill of EI … – have a long “fuse” – express anger and other strong emotions in the right way, at the right time, and with the right person, and – find it easy to concentrate on a task when really excited or upset about something • As a result they … – are resilient in the face of strong adversity MEMurphy consulting coaching - training - consulting
  27. 27. Skill 7: Emotional Self-Control The skill of effectively controlling strong emotions that you experience Effective or Ineffective? MEMurphy consulting coaching - training - consulting
  28. 28. What Does This Mean For You? 1. The seven skills build upon each other. For example, you need to be aware of your emotions in order to effectively express them. 2. The seven skills define how you perceive, understand, reason with, and manage your own and others’ feelings. 3. Demonstrating the seven skills and associated behaviours more frequently will increase your EI. Source: Genos International MEMurphy consulting coaching - training - consulting
  29. 29. Real World Work Implications What Contributes To Superior Performance? • Organizational cultural/motivational fit: 31% • Interpersonal behaviors: 26% • Critical reasoning/judgment: 21% • Technical skills: 12% • Relevant experience: 11% Source: Right Management Study; 1st Q 2010 MEMurphy consulting coaching - training - consulting
  30. 30. Assessment of EI In Your Work Role Analysis Homework: Which skill areas are most Important for success in your current leadership role? MEMurphy consulting coaching - training - consulting © 2008 Genos Pty. Ltd. - www.genos.com.au 30
  31. 31. Emotional Intelligence Reflect on your own role as… …Professional …Colleague …Business owner or leader …Friend, Spouse, or Parent MEMurphy Christ The King Church, September 16, 2010 consulting coaching - training - consulting
  32. 32. Emotional Intelligence Two parting questions: 1. In what areas are your EI behaviors moving you into powerful places? 2. In what areas are your lack of effective EI behaviors stealing your power? MEMurphy consulting coaching - training - consulting
  33. 33. Thank You! For More Information Contact: Marty Murphy marty@excelerationpartners.com www.excelerationpartners.com MEMurphy consulting coaching - training - consulting

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