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Cpcu Annual 2011 Acing The Interview Final 10.04.11
Cpcu Annual 2011 Acing The Interview Final 10.04.11
Cpcu Annual 2011 Acing The Interview Final 10.04.11
Cpcu Annual 2011 Acing The Interview Final 10.04.11
Cpcu Annual 2011 Acing The Interview Final 10.04.11
Cpcu Annual 2011 Acing The Interview Final 10.04.11
Cpcu Annual 2011 Acing The Interview Final 10.04.11
Cpcu Annual 2011 Acing The Interview Final 10.04.11
Cpcu Annual 2011 Acing The Interview Final 10.04.11
Cpcu Annual 2011 Acing The Interview Final 10.04.11
Cpcu Annual 2011 Acing The Interview Final 10.04.11
Cpcu Annual 2011 Acing The Interview Final 10.04.11
Cpcu Annual 2011 Acing The Interview Final 10.04.11
Cpcu Annual 2011 Acing The Interview Final 10.04.11
Cpcu Annual 2011 Acing The Interview Final 10.04.11
Cpcu Annual 2011 Acing The Interview Final 10.04.11
Cpcu Annual 2011 Acing The Interview Final 10.04.11
Cpcu Annual 2011 Acing The Interview Final 10.04.11
Cpcu Annual 2011 Acing The Interview Final 10.04.11
Cpcu Annual 2011 Acing The Interview Final 10.04.11
Cpcu Annual 2011 Acing The Interview Final 10.04.11
Cpcu Annual 2011 Acing The Interview Final 10.04.11
Cpcu Annual 2011 Acing The Interview Final 10.04.11
Cpcu Annual 2011 Acing The Interview Final 10.04.11
Cpcu Annual 2011 Acing The Interview Final 10.04.11
Cpcu Annual 2011 Acing The Interview Final 10.04.11
Cpcu Annual 2011 Acing The Interview Final 10.04.11
Cpcu Annual 2011 Acing The Interview Final 10.04.11
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Cpcu Annual 2011 Acing The Interview Final 10.04.11

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  • 1. Excelerating Leadership ExcellenceAcing the Interview Presented By: Marty Murphy, CPCU, CMC Senior Partner Exceleration Partners ERATION PARTNERS PARTNERS
  • 2. What are your INTERVIEWchallenges? 2 © Exceleration Partners 2011 ERATION PARTNERS
  • 3. Today’s Agenda • Interviewing for new role in or outside company is critical • Critical in today’s market that you can differentiate yourself • Ask and answer questions with energy and power • Tools to answer behavioral interview questions • Mastering body language 3 © Exceleration Partners 2011 ERATION PARTNERS
  • 4. The Reality Behind Interviews • Interviews are subjective. • Interviewers choose the qualified person he/she likes best. • Most interviewers are not trained in the art of interviewing. • Many interviewers study your resume just before the interview begins. 4 © Exceleration Partners 2011 ERATION PARTNERS
  • 5. Interview Success Is… 20% - Selling Yourself 40% - Attitude 40% - Conclusion & Follow-Up 5 © Exceleration Partners 2011 ERATION PARTNERS
  • 6. What the Interviewer Wants to Seeand Hear • Ability to handle change • Attitude • Competency, Creativity and Effectiveness • Enthusiasm • Integrity and Honesty • Stability • Success 6 © Exceleration Partners 2011 ERATION PARTNERS
  • 7. An Interviewer’s Goals • Prospective employers want to know: o Can you do the job? o Will you do the job? o Do we like you (do you fit)? • A physical interview gives you the opportunity to answer ―yes‖ to all three! 7 © Exceleration Partners 2011 ERATION PARTNERS
  • 8. 12 X 12 X 12 Theory • People judge you first from 12 feet away; • Then they judge you from 12 inches away; • And then they judge you based on the first 12 words out of your mouth. 8 © Exceleration Partners 2011 ERATION PARTNERS
  • 9. Interview Types • Electronic – Prescreening questionnaire • Telephone – Scheduled and cold calls • Skype and Video Teleconference • Face-to-Face – One-on-One – Round Robin – Panel/Tag Team 9 © Exceleration Partners 2011 ERATION PARTNERS
  • 10. Interview Questioning Formats • Directed • Non-directed • Behavioral • Situational • Stress 10 © Exceleration Partners 2011 ERATION PARTNERS
  • 11. Content Theory 1. Answer the Question ―Importance of Concise Answers‖ 2. Justify the Answer – with Accomplishments—even if they did not ask! 3. Restate your Original Answer 11 © Exceleration Partners 2011 ERATION PARTNERS
  • 12. STAR (Behavioral Interview Questions) What was the….. Situation or Task? Action you took? Results? 12 © Exceleration Partners 2011 ERATION PARTNERS
  • 13. Exercise Common Interview Questions 13 © Exceleration Partners 2011 ERATION PARTNERS
  • 14. “Tell Me About Yourself”• Tell them a little bit more about yourself. – ―I am originally from Ohio and come from a family of 10…I graduated from Notre Dame..‖• Touch your experience and your passions. – ―My first position in insurance was with American States in underwriting, I realized I had a passion for…‖• End with why you are interested in this role. – ―I am extremely excited to hear more about this role, tell me about…‖ 14 © Exceleration Partners 2011 ERATION PARTNERS
  • 15. An Interviewee’s Goals • Leave a dynamic, lasting impression • Build rapport • Demonstrate value and fit • Satisfy interviewer’s need for information • Reveal yourself 15 © Exceleration Partners 2011 ERATION PARTNERS
  • 16. Inappropriate and Negative Questions – Inappropriate questions • Not everyone is trained to interview, expect them • Ask how they relate to the position (with smile!) • Determine if you are seeing a ―cultural‖ issue – Your liability questions – know them • Rephrase • Answer • Redirect 16 © Exceleration Partners 2011 ERATION PARTNERS
  • 17. Pre-interview Strategies • Know yourself (and what is on your resume) and how your skills apply to the position. • Understand your strengths and weaknesses and how they relate to the position. • Think of questions that the interviewer might ask; prepare responses but don’t sound memorized. 17 © Exceleration Partners 2011 ERATION PARTNERS
  • 18. Pre-interview Strategies • Know the position you are interviewing for. • Research the company. – Read annual report, 10k/10q – Know current news, history, products, culture • Research the people you are speaking with. – Google, Linkedin, Facebook, etc. • Come prepared with appropriate questions. – Different questions for different interviewers 18 © Exceleration Partners 2011 ERATION PARTNERS
  • 19. Response Strategies • It’s ok to take a moment to compose an answer. • Answer the question. – Interviewer may be more interested in thought process • Make connections for the interviewer. • Give concrete examples, when possible. • Respond with simple, on-point answers. – Don’t ramble, silence is ok 19 © Exceleration Partners 2011 ERATION PARTNERS
  • 20. Response Strategies • Promote yourself but don’t be arrogant. • Don’t be defensive or argumentative. • Don’t be negative towards your company, coworkers or competitors. • Don’t exaggerate or bend the truth. • Ask if you’ve answered the question. 20 © Exceleration Partners 2011 ERATION PARTNERS
  • 21. Body Language • First impressions count • 80% of all communications • 90% of all emotional communications 21 © Exceleration Partners 2011 ERATION PARTNERS
  • 22. Body Language Strategies • Control any nervous habits. • Maintain a pleasant expression; smile or laugh when appropriate. • Maintain eye contact. • Shake like you mean it. • Sit attentively. • Use your hands as "artful persuaders." 22 © Exceleration Partners 2011 ERATION PARTNERS
  • 23. Voice Tone and Volume Strategies • Remember: the tone and formality of your voice speak louder than your words. • Speak confidently. • Modify your voice to compliment the interviewer’s. 23 © Exceleration Partners 2011 ERATION PARTNERS
  • 24. Most Important Interview Strategy • Practice! • Practice! •Practice! •Practice! 24 © Exceleration Partners 2011 ERATION PARTNERS
  • 25. In Action • Be on time. • Dress appropriately. • Be courteous to everyone from the receptionist to the interviewer. • Be memorable and human. Be yourself. • Focus on what you can do for the employer. • Answer the underlying interview questions: Can you do the job? Will you do the job? Do we like you? 25 © Exceleration Partners 2011 ERATION PARTNERS
  • 26. After the Interview • Thank the interviewers. • Ask what next steps might be. • Ask for their business card • Send separate, distinct thank you notes to each interviewer • Refer to specific discussion in note • Remember the interviewer as you scan the media. • Circle back with questions 26 © Exceleration Partners 2011 ERATION PARTNERS
  • 27. Closing Thoughts If you can walk out of the interview and say… – I was memorable. – I made connections for the interviewer. – I demonstrated that I wanted the job. – I used effective body language and tone/volume. – And, I had fun! Then, you ACED IT! Now, follow up! 27 © Exceleration Partners 2011 ERATION PARTNERS
  • 28. Thank You! For More Information Contact: Marty Murphy, CPCU, CMC Senior Partner Exceleration Partners 404-817-3685 marty@excelerationpartners.com 28 © Exceleration Partners 2011 ERATION PARTNERS

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