Your SlideShare is downloading. ×
Commence CRM - 6 points to consider regarding CRM
Commence CRM - 6 points to consider regarding CRM
Commence CRM - 6 points to consider regarding CRM
Commence CRM - 6 points to consider regarding CRM
Commence CRM - 6 points to consider regarding CRM
Commence CRM - 6 points to consider regarding CRM
Commence CRM - 6 points to consider regarding CRM
Commence CRM - 6 points to consider regarding CRM
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Commence CRM - 6 points to consider regarding CRM

553

Published on

If picking suitable CRM software for your business, there are issues that you must look at apart from the expense alone. Actually, taking cost as the determining factor, it may cause issues and …

If picking suitable CRM software for your business, there are issues that you must look at apart from the expense alone. Actually, taking cost as the determining factor, it may cause issues and deficits eventually. Here are some of the issues that you must address previous to buying as well as implementing CRM software:

Published in: Technology, Business
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
553
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
20
Comments
0
Likes
1
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. S
  • 2. 1. All CRM solutions are not alike. Some CRM solutions are designed for large enterprises and have only recently been scaled down to fit the budget and simpler needs of smaller businesses. A system designed from the ground up for small to midsized companies is more likely to suit your requirements for rapid implementation, ease of use, and low cost of ownership.
  • 3. 2. Does the solution fit your company’s needs? Many companies make the mistake of buying functionality they do not need. CRM systems often fail because end users are forced to struggle with overly complex applications. Establish your key business requirements first; then list the features and functions most important to your business. Finally, match these to the strengths of the solutions you are evaluating.
  • 4. 3. Speed and ease of modifying and implementing your CRM  It should not take months to implement your CRM system. A solution that is easy to set up and modify is essential for a fast-paced, competitive business environment.  Business requirements can change overnight, and your CRM solution must be able to adapt just as quickly.  Adding users, changing access privileges, and adding fields or report "views" to your database should take minutes, not hours.
  • 5. 4.Will your system grow with your business?  The right CRM solution should integrate seamlessly with your existing e-mail and word processing software. It should also enable you to capture and manage customer information right from the point of contact - phone, fax, e- mail, or the Web.  All information should be automatically integrated into a single shared database where it is instantly accessible to all authorized employees.
  • 6. 5. Does the sales & servicechannel for the solution meet your needs?  A good working relationship with a skilled CRM system integrator or VAR is essential to the success of your implementation.  The ideal CRM integrator has a good track record with companies like yours and is able to serve as a single point of contact for your entire system hardware, software, and support services.
  • 7. 6. How much will the solution really cost? The initial cost for a CRM system can vary from under $500 to more than $3,000 per seat. Implementation, training, options, and customization can add thousands of dollars more. To determine the total investment required, get a comprehensive quote for an up-and-running solution; then project the cost of support personnel and fees for upgrades and support. You can save time and money if your system includes integrated applications for sales force automation, marketing, help desk, and customer service that will work "right out of the box.
  • 8. www.commence.com

×