Objective of this slide: Highlight the key areas of Insurance we focus on AND acknowledge Insurance market dynamics (we know your business) 3 key areas of Insurance that we serve: (inside the triangle) * Life & Annuities * P&C * Benefits and Health * Servicing this market with our CRM applications (front office), document automation, and back-office capabilities * Oracle Insurance Health Back Office (Europe initiative) BUSINESS AGILITY – SOUND BITES Rapidly deliver profitable and compliant products Expand and align distribution channels to serve new and existing markets Maintain cost effective operations and customer satisfaction while responding to changing market conditions RISK & COMPLIANCE – SOUND BITES: Federal and regional capital and risk requirements Global accounting standards (FASB, FSA, IFRS, Solvency II) Managing catastrophes and market turmoil OPERATIONAL EFFICIENCY – SOUND BITES: IT simplification & system consolidation Legacy modernization & process simplicity 360° views of customer and business
Objective of this slide: Communicate that we realize operating in today’s environment is dynamic. Many of our customers are executing in one of these 3 categories: Survival, Transformation, or Growth. In SURVIVAL mode, we find our customers basically trying to keep the lights on. They are significantly cutting costs, they are carefully managing their risk portfolio, and they’re trying to automate as much as possible to improve customer satisfaction and reduce expenses. In TRANSFORMATIONAL state, customers are reviewing their risk portfolio and evaluating investments, but at the same time they are innovating by delivering new products to the market. They are also spending a great deal of time improving their business processes by implementing new, flexible technology. Surprisingly, we do have customers in GROWTH mode. These customers are taking advantage of new opportunities presented by the current economic climate. They are expanding into new markets, broadening their risk by picking up new lines of business, and achieving business agility and improving customer service through new, improved process designs and technology.
Objective of this slide: - Introduce Oracle insurance - Communicate WHO the IGBU is - High level overview of WHAT we have Oracle has made a strategic investment in INSURANCE, by creating a dedicated insurance global business unit with deep domain expertise. Oracle is the ONLY provider of a complete end-to-end insurance enterprise solution, from best-in-class components with robust functionality for core insurance processing, to middleware and platform applications, to front and back office and deep analytics capabilities.
Objective of this slide: Explain how we came to have a comprehensive insurance offering serving more than 2,000 global insurers Oracle has served the insurance industry for many years. With the acquisition of Peoplesoft, Oracle vaulted into offering vertical-specific software. PeopleSoft was a market leader for providing Human Capital Management for the insurance industry. The acquisitions of Siebel, Hyperion and BEA, increased Oracle’s insurance offerings and marketshare. In 2008, Oracle made two strategic insurance acquisitions: - First, AdminServer which provided the industry’s most technologically advanced policy administration system in the industry - Second, the acquisition of Skywire Software complemented Oracle’s existing insurance applications by providing best-in-class insurance components such as rating, policy production, customer correspondence, industry content, etc. Today, more than 2,000 global insurers worldwide use Oracle applications (not just our database).
Objective of Slide: - Communicate Oracle’s Vision - Explain Oracle’s strategy to fulfill its Vision Oracle’s Vision is comprised of 3 key goals: 1) Provide flexible best-in-class Insurance solutions - Complete applications for core insurance processing - Rules-driven (modern) - Provide multi-platform support 2) Once we have these applications, then we intend to Integrate them. - Many CIOs cite this as a major challenge: time-consuming to implement new applications within their infrastructure - They can implement a new component in 3-6 months; but it will take them 2-3 times longer to integrate this with their other applications - This is where we feel we will be able to make a significant impact in the insurance industry 3) In the FUTURE, our vision is to offer a Pre-Integrated Complete Portfolio - Although many of you realize that you would never do a complete rip and replace of your applications, we do see the need to offer a pre-integrated complete portfolio of applications, especially in Eastern Europe. Additionally, even in the U.S. there are some carriers that are interested because they may want to implement a new book of business that their current applications cannot support. Now that I shared with you our Vision, here’s our strategy to achieve that vision: 1) Best-in-class applications - Achieving this through acquisitions AND product investment - We don’t want to be known as collectors. We are actively investing in our key insurance applications. 2) Integration - We announced AIA for Insurance and we have delivered our first Insurance Foundation pack - Our key areas of focus for integration are: claims, policy life cycle and distribution management 3) Lastly, we want to be able to offer in the FUTURE a complete, pre-integrated portfolio - We will do that through offering bundled solutions through our architectural framework
Objective of this Slide: Demonstrate Oracle’s differentiating factor (most comprehensive set of insurance solutions). Note to presenter: In order to deliver this slide, please familiarize yourself with the key components in each of these areas. You can do that by visiting myoracle.com/insurancecentral (click on the Product tab). In this section you should be able to match product category with solutions that deliver on that. Examples: Rating: Insbridge Policy Administration: Oracle Policy Administration System Customer Communication Management: Documaker Suite Compliance: Tracker Oracle Insurance is unique because we are the only provider of a complete end-to-end insurance enterprise solution - from core insurance processing to middleware and platform applications. (Inside the Red box) Across the top, you can see that we offer best-in-class applications for core insurance operations, including marketing and distribution, policy administration, claims, billing and financials, as well as ERP solutions. Additionally, our Customer Communication Management application (market share leader) provides not only on-demand and interactive customer communications, but also serves as the industry’s most robust policy production application. We also operate one of the largest insurance data exchanges for life and annuities between independent agents/brokers, third-party service providers and 50+ carriers. Our GA system serves as a BGA (broker general agency) / Wholesaler agency management system. This is a complete agency management system which fully automates all back-office functions, streamlines internal processes, and provides tools for delivering outstanding customer service. Additionally, we have a robust set of PLATFORM applications that enable carriers to perform financial, risk and market level enterprise-wide analytics. In the US, our compliance solution (Tracker) automates and streamlines state filings and our MDM (Master Data Management) assists insurers in providing a single view of their customers. Focus on Grey areas: Our integration and collaboration offerings enhance our applications by providing an integration framework and business process bus. Oracle’s technology serves as a solid foundation to deploy our middleware and applications. Most notable is our industry-leading database. It’s also important to note, that we are able to provide robust customer support, education and Professional Services, comprised of a team of industry, product and project management expertise. Lastly, Partners play an important and strategic role in our overall industry strategy. The Oracle Partner Network has more than 20,000 global partners that our customers can tap for product and industry expertise. Oracle Insurance has in-depth relationships with key systems integrators at the certified advantage partner level - for example, CapGemini, IBM Global Services and Deloitte - as well as regional and product-specific niche partners.
Objective of Slide: Introduce Oracle Applications in each of the key functional areas of an Insurance Customer Our offerings cover a variety of business areas, from Distribution Management and Core Applications, to Performance Mgmt and BI. Under Distribution: Our goal is to help our clients increase revenue through improved distribution and customer service. Under Core Applications: We want to enable agile policy life cycle management Under Corporate Support: We have PeopleSoft Enterprise, JD Edwards, Oracle EBS BI/ Performance Management: In this area, we help our clients improve performance management and GRC Lastly, our core technology area offers the Oracle Database, and also includes Oracle Fusion Middleware. SUMMARY: As you can see, we have tremendous capabilities that we can tailor to meet your individual needs.
NOTE TO PRESENTER: PLEASE CUSTOMIZE THIS SECTION TO YOUR AUDIENCE (life/annuities vs. P&C, their particular business objectives and region, etc). Objective of slide: Transition to product highlights Now that we shared with you: - Overview of Oracle Insurance - Our Vision / Strategy, and - Insurance Solution Footprint I’m going to provide you with some highlights of our key insurance applications
Objective of Slide: Provide an overview of Oracle’s Policy Administration system and to communicate key differentiators. Our next generation policy administration system is rules-based, giving you improved speed-to-market, flexibility to drive competitive advantage, and reduced total cost of ownership – so can truly transform your business. One of the key things you’ll notice here is that business rules are separated from the core application. The business rules are what carriers use to configure their products—and the rules-driven capabilities in Oracle Insurance Policy Administration are unmatched in the industry. About 95 percent of changes to the system—including products, fields, screens, languages, and currencies—can be made without ever touching the core code. It is the first policy administration system on the market that enables insurers to drive transactions via business rules. Our policy administration, illustration and new business applications also share a common calculation architecture and common rules engine. This means that if you’re using all the modules, you only have to do your calculations once and they’re updated automatically. This is a key factor that lets carriers develop and configure products more quickly – accelerating their time to market and ensuring accuracy. And the cost and time required to maintain the system is reduced because you only have to maintain a single rules engine and calculation architecture. The system does the heavy-lifting for you through product templates (or &quot;chassis&quot;), product cloning, and a visual rules palette with drag-and-drop functionality. It is also: Line-of-business agnostic — Offers multi-line support on one system Web-based — Provides real-time access to policy data, enhancing 24/7 self-service capabilities for customers and distribution channels Provides traceability of data – Aides in compliance Is highly scalable – For enterprise deployment
Objective of Slide: Present an overview of Oracle Insurance Claims Our next generation claims system provides end-to-end claims management, supporting the full spectrum of claims functions, from first notice of loss to settlement. Some of our key capabilities include: Claims reporting - From loss details to initial liability determination and catastrophe tracking Claims Setup and Triage - From file set-up to schedule and dispatch Adjustment – From discovery to reserving, pricing, correspondence and follow-up Settlement and Recovery – From authorization to subrogation and salvage Oracle Insurance Claims also provides built-in capabilities for specialized applications and third-party integration. And, its easily integrates with back office systems (such as Oracle PeopleSoft Financials, Oracle E-Business Suite) through Oracle AIA for Insurance, Web services and other integration methods to increase the accuracy of reserving and funds management Other key differentiators include: Unparalleled analytics and BI – Includes dashboards, analytics, 140+ key performance indicators to identify fraud and cost savings Leading Haley business rules engine - Lets business analysts configure workflow in natural language, reducing dependence on IT and improving speed to market Unique training tools - Helps new adjusters get up to speed faster Unmatched scalability - Provides a true, enterprise-wide claims handling system CRM capabilities on industry leading Siebel platform - Gives call-center agents a complete view of the customer, helping them provide better, consistent service Web portals for self-service and improved collaboration
Objective of slide: Provide a high-level overview of Insbridge and key differentiators Oracle Insurance Insbridge is a stand-alone, black-box rating engine that enables business users to design, build and execute complex rating and underwriting logic from a single platform. It was designed for business users (actuary, pricing analyst, business analyst – not a programmer). This means they have the power to create entire rating programs from scratch, change rates, test rates, apply surcharges, etc without having to involve IT, which can slow the process. Some key capabilities of Insbridge include: Insbridge RateManager, allowing business users (actuaries, analysts, product manager) to create and manage rating logic. Rates are execute in the SoftRater rate engine (black box) Finally, rates can be exposed to agents and consumers and anyone else through custom interfaces like PAS, web portals, etc. Insbridge supports the single-rating engine concept by consolidating from multiple rating systems and extending the capabilities outward to agent-facing quoting systems or back-end policy administration systems. Carriers today are running 3, 4, 5 or more rating systems. Insbridge is line-of-business agnostic and can consolidate these many rating engines down to one. Key differentiators: In order to support the single rating engine concept, Insbridge is highly scalable. It can support all major operating systems and databases. Its secure, open architecture allows it to easily integrate with other systems. Business users have the ability to create rates from scratch, or utilize self-created templates to promote corporate governance Insbridge is line-of-business agnostic, therefore can support all lines from a single platform. Insurers can fine-tune pricing and accept more business with the ability to create infinite pricing tiers Insbridge is completely self-documenting and provides reports to support compliance and regulatory requirements
Objective of Slide: Provide an overview of Oracle Documaker and communicate key differences. Oracle Documaker is at the center of our Customer Communication Management solution. It provides end-to-end document automation and multi-channel distribution of documents – printed, on-demand or interactive (samples of each type of document are shown). Effective communications is key to customer attraction and retention. It impacts the entire organization: Marketing, IT, Production, Product Management/Underwriting, CSR/end users, and Claims all benefit from improved, effective communications. Key differentiators: Oracle Documaker’s end-to-end solution was built with the business user in mind – allowing for user friendly creation of on-demand, interactive or structured/printed documents The most comprehensive breadth of document automation components and solutions in the industry Supports more platforms, integration methods, databases and print streams than any other document automation company One system for on-demand, interactive and structured output Scales up and down to fit customer needs Impact felt across the entire enterprise
Objective of this slide: Provide a high-level overview of Oracle AIA AIA is built on the same founding principles as our Applications strategy: Complete, Open, and Integrated. Complete – While other vendors have tried to do what we are doing, only Oracle is in a position to provide customers with a holistic solution. This includes not just the technology and application content, but also things like Reference Process Models and Lifecycle management tools. Companies need these to deliver business processes that will work the way they’re designed to. AIA enables companies to leverage their existing investments and do more with them, with the peace of mind that their AIA-built solutions will be supported and maintained by Oracle. Open – Customers have mixed environments and Oracle AIA is designed to work within those mixed environments. The biggest benefit of AIA is in creating integrations between Oracle applications and legacy solutions. This is where companies struggle the most. Since our solutions are non-proprietary and based on open standards, customers can now build sustainable integrations across their disparate applications and middleware at much less cost and risk. Also, customers are not locked into using only Oracle products with AIA, giving them more choice and flexibility in how they utilize AIA solutions. Integrated – AIA offers prebuilt solutions at the data, process and UI level. This is a key differentiator as it allows IT to deliver a more complete process solution to their end users. All our products are designed to work together in a mix and match fashion and are built for configurability, ultimately lowering the cost and burden on IT of building, extending and maintaining integrations.
Objective of Slide: To communicate customer achievements based on Oracle’s technology. Penn National Insurance a Pennsylvania-based personal and commercial property-casualty insurance company with a network of approximately 700 independent agencies. Penn implemented Insbridge as part of an initiative to profitably grow its personal insurance lines through greater pricing precision and streamlined transaction processing. With Oracle Insurance Insbridge Rating and Underwriting, Penn National has consolidated onto a single rating engine, streamlining the rating process. Prior to the company’s Personal Lines Replacement Project, Penn National utilized a front-end entry system and two separate rating engines, which required it to rate all new quotes twice — a cumbersome process when the rating engines were not in synch. State Auto Insurance is a regional insurer with more than $1B in annual revenue. State Auto had a goal of becoming a leading Internet-based insurer, offering the ease and flexibility of Web-based quoting to agents. To help accomplish this, State Auto needed to quickly replace its desktop rating application used by its agents. State Auto integrated Insbridge with their web portal and increased new business quotes by 70% in one year. Axis Capital is a Bermuda-based insurer with admitted assets of approximately $15 billion. Axix sought to deploy a specialty line within its P&C book of business. Using Oracle Insurance Policy Administration, the carrier developed their first product in six months. (Typically the process to deploy the first product is lengthier than it is for subsequent product releases). For the second product, Axis cloned the first and then tweaked and customized it. Using the cloning feature, the carrier was able to develop the second product in less than a month – a very impressive metric for speed to market! Securian , which has annual revenue of $2.8 billion, was looking to create universal and term life products on a platform that would enable greater efficiency and speed to market. In addition, the carrier wanted to streamline illustrations with the policy administration system for greater efficiency, accuracy, and consistency of calculations. By leveraging the common calculation engine in Oracle Insurance Policy Administration and Illustrations, Securian was able to complete recalculations and repricings much faster than before. The carrier released six new product versions over the past year, hitting all target dates in the process! FBL Financial Group was faced with 20-year-old document creation and publication technology and a patchwork of un-integrated applications driving print production. Oracle Documaker provided them with the ability to consolidate all policy forms onto a single, centralized and modern platform, streamline their forms development by taking advantage of reusable content, automate their overall policy assembly, and add work in process capability for incomplete transactions. One of the many positive results from this implementation was an 80% reduction in policy assembly time.
Objective of Slide: To communicate customer achievements based on Oracle’s technology. TIAA : Headquartered in Paris with more than $400B in assets. TIAA wanted to reclaim leadership in the non-profit retirement services sector by expanding customer loyalty, enhancing relationships, and retaining/acquiring institutional and individual business. TIAA implemented Siebel CRM across sales, service and marketing and integrated it with back office systems – allowing a complete view of the customer. Mass Mutual: Manages retirement savings for 750,000 corporate and union workers in U.S. They wanted to increase participant retention by providing value-added services and eliminate lengthy call times. With Oracle’s CRM solutions, Mass Mutual had multi-channel access to customer information via call center, service center, and licensed representatives. They increased customer retention 15% in 15 months and increased assets under management by $1.9B. Allianz Dresdner Asset Management U.S. recently needed an efficient way to absorb and manage the hundreds of new employees that were joining the company through mergers and acquisitions. Allianz has successfully implemented PeopleSoft Human Resources, including the collaborative self-service applications, to reduce the administrative workload of its HR staff. Marsh & McLennan , a leading global insurance broker providing risk and insurance services, employs nearly 60,000 employees in over 100 countries. Marsh needed more accurate and more timely information in order to more effectively run its global business. They utilize a single, global instance of Oracle Financials, including General Ledger, Accounts Payable, Fixed Assets, Cash Management, Planning, and Budgeting. As a result of this implementation, Marsh & McLennan now has globally consolidated reporting. BCBS of Minnesota needed to improve the timeliness and relevance of their Web content to better serve internal and external audiences. They also needed to reduce the time and resources required to maintain the company’s public Web site and intranet. According to Tom Chaffee, Principal Operations Architect, “Oracle Universal Content Management delivers the scalability and functionality we need, along with the best tools for integration we have seen.” Motorist Insurance Group is an insurance carrier headquartered in Ohio with annual revenue of US $1.5 billion. In September 2008, Motorists faced the largest catastrophe in the company’s 80-year history: Hurricane Ike. Using Oracle Insurance Claims the carrier closed 60% of the claims from Hurricane Ike in just four weeks. In addition, the company’s customer satisfaction rating went up by three percentage points.
Objective of this Slide: To summarize that we understand your key business objectives (business agility, risk & compliance, and operational excellence); that we understand today’s market dynamics: Survive, transform or grow; and reiterate that Oracle Insurance is here to help you achieve your goals. In summary, no matter what your business goals may be (business agility, risk & compliance, and operational excellence) and your current operating state (survival, transformation or growth), we are here to help. We are helping our customers: Quickly respond to market changes by deploying new, compliant products Attract and maintain customers through communications and self-service initiatives Expand, focus and align distribution channels Recognize Return on Investment (ROI) for technology expenditures
Hello/Good Morning/Good afternoon A pleasure to be here Country summits happening today across EGI Part of ensuring the EGI Executive get out and meet people and share, alongside country CEO and Direct MD common messages about where we’r eheaded, how we’re doing, and, most importantly, answer your questions
16 broker ile aktif çalışıyoruz.
Earlier this year, the GMB agreed that our strategy did not need to change but that our objectives needed to be updated to reflect all that we have accomplished since setting them in 2006. First refinement was to change from ‘becoming a top 5 global insurer’ to simply ‘be a top 5 global insurer’. The change is more than semantic. Instead of striving for global leadership , our objective now is to assert it. We will do so by preserving and protecting our capital against the ravages of today’s financial markets, by continuing to transform our operating platforms and by motivating the best trained and engaged workforce in our sector. Second refinement was to alter our definition of market leadership to more explicitly include the customer’s perspective in how we measure success. No longer will market share or premium growth be enough. Going forward, we will take the same rigorous approach to measuring customer satisfaction and loyalty as we do to reserving, pricing, capital management and risk. The insights gleaned from these measures will drive our decision-making and ultimately our compensation schemes, since alignment between our interests and those of our customers is the ultimate measure of success. The final refinement of our objectives was to stop positioning Zurich as an employer of choice and instead just start being one. We must continue to roll out training programmes, improve our performance management processes and increase our engagement levels. It is our people that differentiate us, especially in times of crisis, and we will continue to commit ourselves to being the true employer of choice in our sector globally. Our other two objectives remain unchanged but no less important. Pursuing capital light and fee income business represents our pledge to maximise capital efficiency and to proactively manage the portfolio of businesses we maintain to generate the greatest returns for our shareholders.
Hello/Good Morning/Good afternoon A pleasure to be here Country summits happening today across EGI Part of ensuring the EGI Executive get out and meet people and share, alongside country CEO and Direct MD common messages about where we’r eheaded, how we’re doing, and, most importantly, answer your questions
11/23/09 17:40 Copyright 2008 Oracle Corporation Slide Yukarıdan aşağıya hedef oluşturulan hedefler ile aşağıdan yukarıya bütçeleri destekleyen bir yapı. Bölge yöneticilerinin acente ve tarife kırılımında bütçelerini yapabildiklerini bir sistem. Burada 1200 acente ve 50 den fazla tarife/ürün den bahsediyoruz. Bu sistem her detay kırılıma tek tek veri girmeyi desteklediği gibi, iş yükünü hafifletmek için akıllı hesaplamalar ile bütçe datalarının kullanıcının tercih ettiği metotlarla oluşturulmasını da sağlıyor.
11/23/09 17:40 Copyright 2008 Oracle Corporation Slide Gelir bütçesi sonucunda oluşan sonuçlşar üzerinden Hasar ve Teknik departmanlarının branş ve reasürör kırılımlarında diğer bütçe kalemlerini planlamalarını sağlayan bir sistem. Yine geçmiş dönemlerdeki sonuçlar ve kullanıcıların belirlediği parametrelere göre otomatik bütçe üreten akıllı hesaplamalar kullanıcıların bütçe ile ilgili iş yüklerini önemli ölçüde düşüyor. Sigortacılıklı ile ilgili karmaşık hesaplamaların performanslı bir şekilde hesaplanması sağlanıyor.
11/23/09 17:40 Copyright 2008 Oracle Corporation Slide Departmanlar seviyesinde giderlerin planlanması, bunu yaparken de, yine tüm departmanların süreç kontrol mekanizması ile takibinin sağlanması. Acente, tarife ve reasürürler ile ilgili tahsilat ve ödeme vadelendirme parametreleri yardımıyla nakit akışı bütçesinin luşturulması, portföy planlama ekranları ile farklı tipteki nakit kaynaklarının planlanması.
11/23/09 17:40 Copyright 2008 Oracle Corporation Slide Financial Reporting ürünü sayesinde sayfa formatlı finansal tablo analizlerinin yanı sıra, yönetici kokpitlerinin oluşturulması. Excel ile eşsiz entegrasyon sunan smartview ürünü sayesinde kullanıcıların istedikleri an excel önyüzü ile gerçekleşen bütçelenen analizlerini istedikleri kırılımda yapabilmeleri sağlandı. Süreç yönetimi özelliği ve mail entegrasyonu sayesinde bütçe sürecindeki bütün kullanıcıların sürece zamanında ve etkin bir şekilde dahil olması sağlanıyor ve bütçe sürecinin genel durumu tek bir merkezden kontrol edilebiliyor. Sistemin getirdiği diğer bir avantaj ise istenilen sayıda versiyon aratılabiliyor. Versiyon kopyalama, parametreleri değiştirme ve akıllı hesaplamalar ile farklı versiyonların oluştıurulması ve kıyaslanması sağlanıyor.
11/23/09 17:40 Copyright 2008 Oracle Corporation Slide Oracle Data Integrator ile operasyonel sistemler ile entegrasyon sağlanarak tek tuş ile bütün gerçekleşen verilerin Hyperion Planning sistemi ile senkronize olması sağlanıyor. Gerçekleşen sistemlerde bulunmayan manuel kayıtların excel önyüzünden hyperion sistemine gönderilmesi ve gerekli hesaplamalarının yapılması çok hızlı bir şekilde gerçekleştiriliyor.
Oracle Insurance: A Clear Vision for the Industry Andrea Berková Insurance Solution specialist November 23, 2009
The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
Complete insurance applications for core business processes
Rules-driven and end-user configurable applications
Enable enterprise agility by integrating applications that support key processes
Reduce total cost of ownership with pre-built integrations for both Oracle and third-party products
Provide a foundation built on insurance and technology standards
Pre-integrated total solutions for the entire insurance company
Applications integrate immediately or over time
Enable ongoing renovation
Supports business as usual or business transformation
Siebel • Hyperion
PeopleSoft • BEA
AIA for Insurance
Insurance Foundation Pack
Focus areas: distribution, policy life cycle, claims
Bundled solutions to solve business problems
Applications deployed in BPM framework through Fusion Middleware and SOA
End-to-End Insurance Solution Insurance Application Integration Architecture, Business Process Bus Database, Fusion, BPEL, Security, etc. INTEGRATION & COLLABORATION TECHNOLOGY FOUNDATION Insurance Professional Service Team, Education, 24x7 Support Oracle Services Customer Communications Management Applications ● Industry Forms ● Policy Issuance ● Client Communications & Claims Correspondence CRM and Distribution Management Rating and Illustration New Business and Underwriting Desktop Policy Adminis-tration Billing Claims ERP Insurance Data Exchange Data Exchange Between Carriers, Distributors and Service Providers Platform Solutions MDM ● Insurance BI Applications ● Compliance ● Enterprise Risk & Performance Management Insurance General Agent System for Brokers and Wholesalers ORACLE APPLICATIONS
Oracle Insurance Offerings Comprehensive solutions for Insurance industry Customers Increase Revenue Through Enhanced Distribution Management & Customer Service CRM, Insurance Data Exchange, Rating/UW, Illustrations Distribution Management Core Technology Enable Flexible & Efficient Policy Life Cycle Management Policy Administration, Premium Billing, Claims, Incentive Comp Core Operations Provide Efficient & Effective Corporate & Operational Support Financials, HR, Procurement Corporate Support Improve Performance Management of Governance, Risk and Compliance Business Intelligence, Enterprise Performance Mgmt, Compliance Performance Mgmt & BI Enable Next Generation Insurance Technology Platform & IT Governance Document Automation, Content Mgmt, Middleware, Database
Oracle Insurance Policy Administration A next generation rules-based policy administration system, designed to improve speed-to-market, provide flexibility to create competitive advantage, reduce total cost of ownership and truly transform your business.
Claim Setup / Triage Settlement / Recovery • Medical bill repricing • Replacement cost calc Pricing* • Fraud detection • Claim profiling Rules Management • Case tracking • Case management Litigation Management
Physician’s stmts *
Schedule and dispatch
Oracle Insurance Insbridge Rating & Underwriting Easy-to-use, Web-based, highly-scalable rating, rules and underwriting system that enables business users to perform complex rating and underwriting logic with unmatched accuracy.
Scalable for enterprise deployment
Open, services-oriented architecture
Any-method rate creation
Supports all lines of business from a single platform
Infinite rate tiering options
Compliance and regulatory support
Oracle Documaker Powerful publishing platform that automates enterprise-wide design, production, and multi-channel distribution of a broad array of customer-facing insurance documents
The most comprehensive breadth of document automation components and solutions in the industry
Supports more platforms, integration methods, databases and print streams than any other document automation company
One system for on-demand, interactive and structured output
Scales up and down to fit customer needs
Impact felt across the company enterprise
On-Demand Web to print Account Notices Point of Service Correspondence Quotes Confirmations Statements Structured Bills At Issue Policies Statements Routine Correspondence Interactive Welcome Kits Booklets Business Correspondence Policies Claims Correspondence Trans- promotional Content
Oracle Application Integration Architecture AIA: Complete integration solution for orchestrating agile, user-centric business processes across your enterprise applications.
Reference Process Models
All supported by Oracle
Interoperable with other Applications and Middleware
Pre-integrated Data Flows
Pre-integrated Process Flows
Designed to Work Together
Enables you to do more with existing investments Gives you more choice and flexibility Lowers IT TCO
Application Integration Architecture (AIA) Key Components of Insurance AIA Industry Reference Model Documented conceptual business process models, including:
Distribution: Channel Management, Marketing, Sales, Service
Process Integration Packs Planned Insurance Process Integration Packs (PIPs)
Claim Payments & Recoveries
Sales & New Business
Siebel Claims EBS Financials EBO EBO Policy Foundation Pack Vertical Enterprise Business Objects (EBOs)
Additional EBOs to support premium billing
Additional EBOs to support insurance distribution
<Insert Picture Here> Oracle and Our Customers
What Customers are Achieving… Achieving 80% straight-through processing of new business through Oracle Insurance Insbridge 70% increase in new business through Oracle Insurance Insbridge Released 20 product upgrades, refreshes and other items since they began using Oracle Insurance Policy Administration 2 ½ years ago Reduced policy assembly time by 80% using Oracle Documaker First P&C specialty line product up and running in six months, with a second product configured in less than one month
What Customers are Achieving… Improved call center service levels by 40% with Oracle Insurance CRM Increased customer retention 15% in 15 months with Oracle Insurance CRM Shortened payroll processing window by three days with Oracle PeopleSoft 8 Accelerated Human Resources Updates IT Platform and accelerates Policy Issuance by 30%. Accelerated monthly financial close from 5-6 hours to 30 minutes. Reduced time required to complete Web site updates from an average of three days to just 15 - 20 minutes using Oracle Universal Content Management (UCM) Closed 60% of the claims from Hurricane Ike in just 4 weeks, and their customer satisfaction rating went up by 3 percentage points with Oracle Insurance Claims.
Kuzey Amerika, Avrupa, Asya Pasifik, Latin Amerika’yı da içeren, 170 ülkeye yayılmış çok geniş bir network
Merkezi İsviçre – Zürih
Dünyanın 5. en büyük Sigorta Grubu
26 çeyrektir süren karlılık
2009 2. çeyrek solvency oranı %180
AIG nin bireysel motor portföyünün alınması
Çin Latin Amerika Güneydoğu Asya Orta Doğu Güney Afrika Ru sya Turkiye
Zurich Sigorta–Kilometre Taşları Kuruluş 20 Haziran 1997 Fitch Ratings tarafından A-(tur) Outlook negative Türkiye’de ratingi ölçülen ilk sigorta şirketi BNP Paribas JV En hızlı büyüyen ikinci şirket Büyüme:70% En hızlı büyüyen üçüncü şirket Büyüme:58% Fitch Ratings tarafından TEB Sigorta rating A+ (tur) 1997 2001 2005 2006 2007 ISO 9001 by TUV Reinland Büyüme 34% ROE 41% 2008 Fitch Ratings tarafından TEB Sigorta ratingi sabit A- (tur) En hızlı büyüyen 2. Sigorta Şirketi Büyüme:% 20.8 (30.12.2008) En hızlı büyüyen Sigorta Şirketi Büyüme:% 24 (30.06.2009) 2009 Q2
Kısaca Zurich Sigorta Prim Üretimi (Mio TL) Prim Üretimi : 98.3 Mio TL Müşteri # : 334.055 Poliçe # : 606.753 Aktif: 229 Mio TL Çalışan # : 256 30.06.2009 itibariyle 24% büyüme oranıyla en hızlı büyüyen sigorta şirketlerinden biri 2009 Q2’de % 24 büyüme
Kısaca Zurich Sigorta Müşteri Memnuniyeti Pazar Payı Poliçe Sayısı Müşteri Sayısı Yüksek Sadakat Düşük Sadakat 90 70 50 30 78 Dünya Ort : 66 Avrupa Ort : 67 X 2,3 2004- 2008 2008’de % 8,3 büyüme 2008’de %28 büyüme X 6,3 2004 - 2007 X 5 2004 - 2008 2008’de %33 büyüme
Zurich’ in Stratejik Hedefleri net... (1) Faliyet karının (vergi sonrası) sermaye üzerindeki getirisi Kaynak : The Zurich Group Strategy - 21.11.2008 Seçtiğimiz hayat dışı ve hayat sigortası pazarlarında önde gelen sigorta grubu olmak ve hissedarlarımıza en iyi sonuçları vermek istiyoruz. Böylelikle, müşterilerimiz, acentelerimiz ve brokerlarimizle iyi ilişkiler geliştirecek ve çalışanlarımız için teşvik edici fırsatlar sunacağız. Sermaye karlılığı (1) %16 Çalışanlar için tercih edilen global sigortacı olmak Ek sermaye gerekliliği yaratmayacak ve yeni getiriler sağlayacak işler yaratmak Müşteri odaklı pazar liderliğimizi güçlendirmek En büyük ilk 5 Global Sigortacıdan biri olmak Güncel
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