E2.0 - Next Generation Portal and Content Management

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9 Kasım 2009 Oracle Day için Andrew Gilboy tarafından yapılan "E2.0 - Next Generation Portal and Content Management - Oracle Success Stories" başlıklı sunum.

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E2.0 - Next Generation Portal and Content Management

  1. 1. <Insert Picture Here> E2O E2.0 - Next Generation Portal and Content Management - Oracle Success Stories Andrew Gilboy VP E2.0 EMEA
  2. 2. Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
  3. 3. Introduction
  4. 4. Agenda • What is Enterprise 2.0? • What is the ROI? • What is WebCenter Suite? • Key components and benefits • Questions?
  5. 5. Generation Y
  6. 6. What is Enterprise 2.0?
  7. 7. Areas of impact of E2.0 on an Organisation Customers Community Organisation
  8. 8. Areas of impact of E2.0 on an Organisation B2C B2B B2E
  9. 9. Enterprise 2.0 R.O.I Enterprise 2.0 and Open business models Collective intelligence Crowdsourcing Prosumers Online Community IdeAgoras Cloud computing Mashups, 2.0 Development open API’s Platforms SAAS
  10. 10. Areas of impact of E2.0 on an Organisation Customers Community Organisation
  11. 11. Areas of impact of E2.0 on an Organisation B2C B2B B2E
  12. 12. Portal Market Evolution Oracle Enterprise 2.0 Composite Applications Convergence of Community Functional portal Value Structured Business Activity Applications Automation apps/Websites Functional Portal Community portals/apps Business Function vs. Realizing additional value Transational apps Applications System Optimization Community Applications from existing enterprise applications and transactional Composite Apps Distributed publishing systems Web2.0 fucntions Solve extended-enterprise Collaboration business challenges Search Phase 1 Phase 2 Phase 3 Phase 4
  13. 13. Oracle is proven in Customer Environments • Consolidation of 17,500 websites and 40 portals into 1 portal and 300 websites. • Operating Costs reduced from 1B SEK to 100M SEK
  14. 14. <Insert Picture Here> Oracle WebCenter Suite 22
  15. 15. At the Heart of Oracle Fusion Middleware Complete, Open, Integrated, Best-of-breed Applications Middleware Database Infrastructure & Management
  16. 16. Oracle Strategy Maintain Portal Leadership • Portal market • Consolidated market – Oracle, Microsoft, IBM and SAP • Technology evolved from personalized web content to a platform for composite applications and enterprise social computing • Portals are strategic component of Oracle Middleware and Applications • #1 Enterprise Portal Provider (IDC ‘08) • Leader’s Quadrant - Gartner Magic Quadrant (9/09) • More than 10,000 Portal customers • Over 35,000 Middleware customers
  17. 17. Oracle WebCenter Components Framework Composer Services Spaces • Enhanced Next Gen • User Personalization • Enterprise Ready • Community Spaces Portal Framework Business Dictionary Social Computing • Social Networking • Content Integration • Enterprise Mashups • Desktop Integration • Personal Spaces • Reusable Task Flows • Layered Customizations • Multi-channel • Application Integration interactions
  18. 18. Oracle WebCenter Suite Robust Application Platform and Enterprise 2.0 WebCenter Spaces Oracle Composer WebCenter Anywhere WebCenter Enterprise 2.0 Services Personal Productivity Social Networking Integrated Workflow Analytics Mashups Portlet Interoperability Content Integration WebCenter Framework JDeveloper Extensions Portlet Runtime Search Framework Business Customizable Content Dictionary Components Application Development Framework Oracle Application Server/Oracle WebLogic Server
  19. 19. WebCenter Framework WebCenter Spaces Oracle Composer WebCenter Anywhere WebCenter Enterprise 2.0 Services Personal Productivity Social Networking Integrated Workflow Analytics Mashups Portlet Interoperability Content Integration WebCenter Framework JDeveloper Extensions Portlet Runtime Search Framework Business Dictionary Customizable Content Components Application Development Framework Oracle Application Server/Oracle WebLogic Server
  20. 20. WebCenter Framework Simplify Building Applications/Portals • Key Capabilities • For Context-rich, Highly Customizable Apps and Portals • Integrate Enterprise Applications as Portlets • Integrate Content with transaction flows • Integrate BPEL Business Processes • Industry Standards for portlets, content, processes, metadata, SIP servlet, security, and Web services • JSR 168 & 268 Portlets along with WSRP 2.0. • Benefits • Enhance IT productivity with reusable, standards-based components • Easily change applications with unique runtime customization
  21. 21. Application Integration Cross Platform Portlet Services WebCenter Framework Business Intelligence EPM
  22. 22. Task Flows* Improve IT Responsiveness Key Capabilities: • Build application once out of a set of Task Flows • Individually expose any Task Flow directly as a portlet • 50+ pre-built Task Flows available as portlets and further customizable Task Flow Benefits: • Reuse portlets or Task Flows from a single instance • Eliminate replication of coordination logic • Support transactional semantics * Task Flows are part of the Application Development Framework (ADF)
  23. 23. WebCenter Content Management Built upon Enterprise scale ECM Suite JDeveloper Business Dictionary Document Library JCR Data Control // UCM SPI JCR Data Control UCM SPI JSR-170 Content Management API JSR-170 Content Management API Content Services Content Services Security, Workflow, Versioning, Lifecycle, Personalization, Search, Metadata Security, Workflow, Versioning, Lifecycle, Personalization, Search, Metadata Records Management, Digital Asset Management, IRM Records Management, Digital Asset Management, IRM Portal Notes UCM File System 3rd Party
  24. 24. PZU – Insurance company Poland PZU is the largest insurances company in Poland. As they manage large amount of document it turned out that document management system was a key point to accelerate their business: • To archive millions of contracts electronically and have online access to it • To develop retention policies and document life cycle schedules
  25. 25. City of Rotterdam • Requirement • Replace the paper based HR filing system with an electronic system to enable records to be shared across the Organisation • Access and security to all HR records through Oracle E-Business Suite • Solution • Integrate UCM with E-Business Suite to provide full lifecylce management for all documents accessed through E- Business Suite • Oracle Document Capture to rapidly convert hardcopy into electronic format for categorisation, indexing and secure storage in UCM. • Benefits • All HR records secured and available across the City of Rotterdam • Eliminate storage costs • Immediate Access to all HR documents • Lower risk of security breaches • Compliance to regulations governing access to personnel records
  26. 26. Oracle Composer WebCenter Spaces Oracle Composer WebCenter Anywhere WebCenter Enterprise 2.0 Services Personal Productivity Social Networking Integrated Workflow Analytics Mashups Portlet Interoperability Content Integration WebCenter Framework JDeveloper Extensions Portlet Runtime Search Framework Business Customizable Content Dictionary Components Application Development Framework Oracle Application Server/Oracle WebLogic Server
  27. 27. Composer & Business Dictionary User-Driven Customization and Mashups • Key Capabilities: • End-users create mashup apps with wizard-driven templates and individually customize on-the-fly • Add content from Business Dictionary of enterprise systems/services and external sources using drag-and-drop components • Customize look and feel for mashup applications for role-based groups • Benefits: • Dynamic application customization for users and groups improves adaptability for changing business requirements
  28. 28. Layered Customizations Upgrade-Proof with Metadata Services Repository 1. Base Application Deployed Key Capabilities: 2. OnSite Branding • Common metadata store 3. LOB Branding • Set up personalized content and services for users • Stored as layers on top of base application Benefits: • Insulates users from updates and patches • Used throughout Oracle stack – business processes, business 4. User Personalization and more… intelligence and applications
  29. 29. WebCenter Enterprise 2.0 Services WebCenter Spaces Oracle Composer WebCenter Anywhere WebCenter Enterprise 2.0 Services Personal Productivity Social Networking Integrated Workflow Analytics Mashups Portlet Interoperability Content Integration WebCenter Framework JDeveloper Extensions Portlet Runtime Search Framework Business Customizable Content Dictionary Components Application Development Framework Oracle Application Server/Oracle WebLogic Server
  30. 30. WebCenter Enterprise 2.0 Services Enterprise 2.0 Services for Portals and Applications WebLogic WebCenter Oracle WebLogic Portal Interaction Portal • Rapidly inject into applications, business processes or portals • Immediately available also for WebLogic Portal, WebCenter Interaction and Oracle Portal • Standards-based, customizable and pre- integrated with Oracle’s middleware and application solutions
  31. 31. People Connections & Activity Graphs User-Extensible Business Networks Key Capabilities: • Social user profiles • Personal and group activity feeds • Visualization of user’s social networks • Wall for status updates • Monitor, manage, receive and give kudos Benefits: • Drive workplace productivity and team effectiveness • Users can quickly find and connect with the right people
  32. 32. WebCenter Enterprise 2.0 Services Maximize and Optimize Connections • Announcements • Worklist • Discussions • People Connections • Blogs • Activity Graphs • Tags • Recent Activities • Links • Mail • Wikis • Notes • IM & Presence • Search • Documents • Mashups • Events • Analytics • RSS • And many more… 100’s of pre-built, customizable portlets for these services
  33. 33. Wikis, Blogs and Discussions User-generated Content and Collaboration Key Features Integration Options Wikis •Multiple domains; Search •Web service •Versioning; Trackbacks •JSR 168 portlets •Access metrics; Macros •iFrame •RSS; Attachments •HTTP Blogs •Permalinks; Versioning •Web service •Search; Attachments •JSR 168 portlets •RSS •iFrame •HTTP Discussions •Supports forums, topics, posts •JSR 168 portlets •Organize by favourites, popularity •Multiple Business •RSS Dictionary Components •Web-based administration
  34. 34. Announcements Integrated Group Communications • Key Capabilities • Integrated with Email and Links Service • Web Service integration • Supports full management of Announcement artifacts • Benefits • Simple group communication mechanism • Integrated into user’s work environment for instant context
  35. 35. Tags Track and Share Resources • Key Capabilities • Users can tag any artifact • Tag Cloud Views for private and public tags • Integrated with Search • Pre-built portlets for creating and managing and viewing tags • Benefits • User-generated taxonomy facilitates more effective search/navigation and easier sharing with others
  36. 36. Links Manage Context with Custom Connections • Key Capabilities • Users can create an explicit connection between disparate items • Item relationships can easily be shared with other users • Pre-built portlets for creating and managing links • Benefits • Allows user to create context between different sources of content for improved productivity • Dramatically improves time to ramp for new members that can leverage linked content
  37. 37. Workflow Tasks Unify Process Tasks and Content • Key Capabilities • BPEL Worklist integrates workflow tasks directly within the portal • Seamless view of processes across many applications • Extend process and communication to partners with B2B sites • Benefits • Unified context between process tasks, content and social interaction improves process execution • Singe access point for multiple workflow tasks improves productivity
  38. 38. RSS Efficient Information Aggregation • Key Capabilities • Exposes content of different WebCenter Services in a RSS feed format that can be aggregated • Out-of-the-box RSS Viewer • Supports secure feeds • Benefits • Provides a quick way to publish information and consume information from many different external and/or WebCenter sources
  39. 39. Recent Activities Single View of Information Updates • Key Capabilities • Enables users to quickly view the most recent changes to documents, discussions, feeds, announcements and other items • Can be monitored as a RSS feed • Supports underlying access privileges for each content source • Benefits • Provides users with an aggregated view of changes in relevant items in one location – improving productivity
  40. 40. Instant Messaging and Presence Connect with Users in Context • Key Capabilities • Displays presence status for other users and provides interaction options • IM and buddy lists; Click-to-dial • Supports Oracle Presence and Microsoft LCS • Integrated with other services such as Links, Discussions • Benefits • Instant user interaction within context of a business task improves user productivity
  41. 41. Documents/Content Integration Inject Managed Content into the Portal • Key Capabilities • Pre-built portlets in Business Dictionary for creation, management and publishing tasks from a content repository • Portlets support highly customizable views of managed content • WebCenter includes pre-integrated Oracle Content Management Server repository • Benefits • Standards-based connections to multiple repositories simplifies integration for IT • Users can easily create and publish managed content in context with ad hoc content to improve information sharing
  42. 42. WebCenter Ensemble Mashups with Open & Secure Web Integration • Key Capabilities • Mashup HTTP-based services to create or extend the value of applications • Build libraries of reusable widgets, UI components, and programmable functions • Centralizes authentication, provisioning & analytics • Benefits • Reuse valuable portlets and new widgets in any Web application • Easily deploy applications to external audiences • Secure and track web applications simply
  43. 43. WebCenter Analytics Maximize Portal Intelligence • Key Capabilities • Track all portal activity • Filter by user, group, IP address • Real time data capture & reporting • Packaged portlet templates • API for analytics-driven applications • Benefits • Identify successful applications and communities • Locate & remove stale content • Prevent sprawl • Improved governance • Better measure ROI
  44. 44. Portlet Interoperability Standards-Based Integration • Key Capabilities • Portlet standards – JSR168 – WSRP 1.0., 2.0 • JSF Portlet bridge – JSF apps as portlets • Included portlets – Web clipping – Omniportlet – Rich text portlet • Benefits • Reuse portlets and data connections in any standards-based portal
  45. 45. WebCenter Spaces WebCenter Spaces Oracle Composer WebCenter Anywhere WebCenter Enterprise 2.0 Services Personal Productivity Social Networking Integrated Workflow Analytics Mashups Portlet Interoperability Content Integration WebCenter Framework JDeveloper Extensions Portlet Runtime Search Framework Business Customizable Content Dictionary Components Application Development Framework Oracle Application Server/Oracle WebLogic Server
  46. 46. WebCenter Spaces Instant Communities, Team Sites & Portals • Out-of-the-box solution that delivers Enterprise- ready LOB portals, communities & team sites • Designed for business users to quickly build a workspace • Pre-integrated with Composer, Business Dictionary and WebCenter Enterprise 2.0 Services • IT can extend and customize Spaces via WebCenter Framework and extensive Spaces Web Services APIs (e.g. mobile access)
  47. 47. WebCenter Spaces Core Features for User/Group Productivity Personal Spaces Group Spaces Business Role Pages •User’s secure individual •Secure team sites and •Role-based communication workspace or dashboard community collaboration with user communities •Highly personalizable with •Role-based views and •Pre-built templates simplify social feeds, email, tasks, access to information linking pages and content to tags, recent documents etc. •Completely customizable a specific enterprise role •Users create pages, add •Easily embed ad hoc •All users in a given role are content and customize activities in a business easily kept up-to-date with views using Oracle process or application relevant information Composer •Users can share and reuse •Integrated with user’s Group Spaces as templates Personal Space
  48. 48. WebCenter Spaces Services Empowering End-Users Profile •Users can update their own profile attributes Favorites •Built-in bookmarking for any item Manage •Group Space owner defines Teams privileges for each invited member Lists •Users can easily publish and share information •Advanced filtering of data views Notes •Enables users to link Spaces content with personal, meaningful annotations for enhanced context
  49. 49. WebCenter Spaces REST & Mobile Access: iPhone Key Capabilities: • iPhone and Blackberry apps • Enables rich interactions with Groups and Social connections • Interact with people via their walls, feedback and status updates • Built on top of WebCenter REST infrastructure Benefits: • Find the right information and people when you need them directly from your phone • Manage people connections and track their activities
  50. 50. WebCenter Anywhere WebCenter Spaces Oracle Composer WebCenter Anywhere WebCenter Enterprise 2.0 Services Personal Productivity Social Networking Integrated Workflow Analytics Mashups Portlet Interoperability Content Integration WebCenter Framework JDeveloper Extensions Portlet Runtime Search Framework Business Customizable Content Dictionary Components Application Development Framework Oracle Application Server/Oracle WebLogic Server
  51. 51. WebCenter Anywhere Multi-Channel Access for your Users • Key Capabilities • Connected devices – Browser • Mobile Voice – Wireless Phone, GPRS, Fixed Line • Mobile Messaging – E-mail, SMS, ASK, MMS • Mobile Applications – E-mail, SMS, ASK, MMS, Mobile Office Suite • Benefits • Improve productivity with anywhere, anytime access • Maximize customer support
  52. 52. WebCenter Suite Customers
  53. 53. Alm. Brand EXPECTED RESULTS COMPANY OVERVIEW • Achieve strategy goals • HQ located Copenhagen, Denmark • Shorten time to market (Test in • 4th largest insurance company in Denmark production if services work) • 1,800 employees • Turnover 2008 : $1.4 billion • System to fit user needs and not CHALLENGES/OPPORTUNITIES opposite • Strategy 2010 goals: CUSTOMER QUOTE • Increase customer and employee satisfaction “There is no reason why our employees use different tools at home and at work. We have • Alm. Brand image in top 2 according to industry looked at Internet solutions and many of them analysis give so many benefits, that it is natural to use • More than 50% revenue growth them internally such as wikis, blogs, chat, social networks like LinkedIn. All these are easy to use SOLUTION and require no education of our employees. For a company like ours it means quiet a bit of • ADF / WebCenter and Oracle UCM to allow money if we send our employees on courses.” customers to choose sales channel of their choice, Tom Bo Frederiksen, IT Manager Frederiksen. choice of communication (eg. Wiki, blog, instant chat..), customer to customer interaction, 24/7 service and integrated processes using BPEL Process Manager. Internal use only
  54. 54. Alcatel-Lucent Collaborative Global Support Portal COMPANY OVERVIEW RESULTS • 76,000 employees and operations in over 130 countries • Strategic advantage in customer CHALLENGES/OPPORTUNITIES service • Increase the push of dynamic information to the users • Single Portal platform to service based on customer profile Customer, Partners and • Design extranet website to support customers generate Employees resulting in lower new opportunities TCO SOLUTION • Portal localized in 6 languages • Global Support Portal with complete personalization and integration with UCM, SES, Oracle EBS Product Catalog and Configurator • Accelerated development leveraging existing assets • Provide users with collaboration tools like Wikis, Blogs and Forums WebCenter Suite + UCM
  55. 55. Schneider National Ad-hoc Interactions Integrated with Transportation & Logistics Processes COMPANY OVERVIEW • Leading provider of transportation and logistics services RESULTS serving more than 80% of the Fortune 500 • Easy, fast lookup interface for • Over 21,000 employees with operations in North drivers and staff to provide America, Europe and Asia instant information on shipments CHALLENGES/OPPORTUNITIES • Using WebCenter Spaces for ad • Transportation management info held in isolated system hoc projects that tie into • Sales tracking management not integrated with applications systems transportation management • Lineage and decision tracking • Ad-hoc interactions kept separate from other systems included as part of the core SOLUTION application deployments • Targeted UI across Transportation Mgmt & Siebel CRM • WebCenter Suite used for ad-hoc processes tied into simplified, dynamic UI
  56. 56. Oracle WebCenter Components Framework Composer Services Spaces • Enhanced Next Gen • User Personalization • Enterprise Ready • Community Spaces Portal Framework Business Dictionary Social Computing • Social Networking • Content Integration • Enterprise Mashups • Desktop Integration • Personal Spaces • Reusable Task Flows • Layered Customizations • Multi-channel • Application Integration interactions
  57. 57. At the Heart of Oracle Fusion Middleware Complete, Open, Integrated, Best-of-breed Applications Middleware Database Infrastructure & Management
  58. 58. Thank you for your time Andrew Gilboy andrew.gilboy@oracle.com

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