Balanced Company Performance

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Balanced Company Performance

  1. 1. BALANCED PERFORMANCE MEASUREMENT (bpm)<br />Improving Your Company Value through Balanced Efficiencies <br />Copyright 2010. Amon Munyaneza<br />
  2. 2. THREE TYPES OF INDICATORS <br />Copyright 2010. Amon Munyaneza<br />
  3. 3. THE MEASUREMENT PYRAMID<br />Copyright 2010. Amon Munyaneza<br />
  4. 4. BENEFITS OF MEASUREMENT<br />SUPPORT GOAL SETTING<br />TRACK PROGRESS<br />IMPROVE ACCOUNTABILITY<br />IDENTIFY GAPS<br />Supports Strategic Planning and Goal Setting<br />Tracks progress towards goals<br />Identifies parties responsible for success or failure in the system<br />Facilitates Corrective actions to address performance gaps<br />Copyright 2010. Amon Munyaneza<br />
  5. 5. THE FOUR SIDES OF MEASUREMENT<br />CLIENT<br />How do our clients perceive us?<br /> What client needs do we meet?<br />FINANCIAL<br />What financial objectives must we accomplish to increase shareholder value?<br />INTERNAL<br />To satisfy our clients and share holders, in which activities must we excel?<br />LEARNING AND GROWTH<br />To achieve our goals, what skills and technology do we need to improve?<br />Copyright 2010. Amon Munyaneza<br />
  6. 6. THE MEASUREMENT MAP <br />Develop Employee Satisfaction<br />Enhance Employee Productivity<br />Improve Employee Appraisal Systems<br />LEARNING AND GROWTH<br />Copyright 2010. Amon Munyaneza<br />
  7. 7. THE MEASUREMENT MAP <br />Achieve Operations Excellence<br />Improve Customer Relationship Mgt<br />Manage Dramatic Growth through Innovation<br />Implement Good Company Policies and Systems<br />INTERNAL PROCESSES<br />Develop Employee Satisfaction<br />Enhance Employee Productivity<br />Improve Employee Appraisal Systems<br />LEARNING AND GROWTH<br />Copyright 2010. Amon Munyaneza<br />
  8. 8. THE MEASUREMENT MAP (a.k.a SCORECARD)<br />Nurture Customer Satisfaction<br />Expand Market Share<br />Increase Customer Acquisition <br />CLIENTS<br />Achieve Operations Excellence<br />Improve Customer Relationship Mgt<br />Manage Dramatic Growth through Innovation<br />Implement Good Company Policies and Systems<br />INTERNAL PROCESSES<br />Develop Employee Satisfaction<br />Enhance Employee Productivity<br />Improve Employee Appraisal Systems<br />LEARNING AND GROWTH<br />Copyright 2010. Amon Munyaneza<br />
  9. 9. THE MEASUREMENT MAP (a.k.a SCORECARD)<br />Manage Company Cost Efficiencies<br />Increase Company Revenue Growth<br />FINANCIAL<br />Nurture Customer Satisfaction<br />Expand Market Share<br />Increase Customer Acquisition <br />CLIENTS<br />Achieve Operations Excellence<br />Improve Customer Relationship Mgt<br />Manage Dramatic Growth through Innovation<br />Implement Good Company Policies and Systems<br />INTERNAL PROCESSES<br />Develop Employee Satisfaction<br />Enhance Employee Productivity<br />Improve Employee Appraisal Systems<br />LEARNING AND GROWTH<br />Copyright 2010. Amon Munyaneza<br />
  10. 10. THE MEASUREMENT MAP (a.k.a SCORECARD)<br />Long Term Share Holder Value<br />Manage Company Cost Efficiency<br />Increase Company Revenue Growth<br />FINANCIAL<br />Nurture Customer Satisfaction<br />Expand Market Share<br />Increase Customer Acquisition <br />CLIENTS<br />Achieve Operations Excellence<br />Improve Customer Relationship Mgt<br />Manage Dramatic Growth through Innovation<br />Implement Good Company Policies and Systems<br />INTERNAL PROCESSES<br />Develop Employee Satisfaction<br />Enhance Employee Productivity<br />Improve Employee Appraisal Systems<br />LEARNING AND GROWTH<br />Copyright 2010. Amon Munyaneza<br />
  11. 11. EXECUTION<br />Copyright 2010. Amon Munyaneza<br />
  12. 12. WE DEFINE “BEST”. FOR EVERYONE.<br />Copyright 2010. Amon Munyaneza<br />
  13. 13. EXECUTION<br />Measurement<br />SUCCESS<br />Success = Measurement X Technique X Control X Focused Persistence X Consensus<br />Copyright 2010. Amon Munyaneza<br />
  14. 14. EXECUTION<br />Copyright 2010. Amon Munyaneza<br />

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