Web 2.0
La Nueva era de las
Comunicaciones en los
Negocios




       Saúl Olivera González
       Business Development Ma...
The New Network Model:
           an Integrated Approach
                                                                 ...
Presentation_ID   © 2007 Cisco Systems, Inc. All rights reserved.   Cisco Confidential   3
A New Generation of
          Empowered End Users




                                                                    ...
The Human Network




                  Connecting People                                                       Consumer
P...
Diferentes Usuarios, Diferentes Estilos,
          Diferentes Espacios de Trabajo




                  Llama a mi        ...
Tendencias de TI: Lo mejor de los dos
          El paisaje actual
         mundos

                                       ...
Wikis, Blogs, Mashups




                                                                             Browser, Email/IM
1...
A Presence Mashup + Human Networks
                                                                                       ...
Workspace
                   Tradicional

Presentation_ID   © 2007 Cisco Systems, Inc. All rights reserved.   Cisco Confid...
El Nuevo Workspace
        Workspace Unificado


                             Dispositivos                                ...
Nuevo Ambiente de Trabajo


                                                                                         Web
 ...
…On Any Device




                                                 The World is Your Office




Presentation_ID   © 2007 ...
New Workspace for the Knowledge Worker




Presentation_ID   © 2007 Cisco Systems, Inc. All rights reserved.   Cisco Confi...
Comunicaciones                                          Data Center
                                                     V...
Presentation_ID   © 2007 Cisco Systems, Inc. All rights reserved.   Cisco Confidential   16
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Web 2.0: La Nueva era de las Comunicaciones en los Negocios

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Presentación impartida por Saúl Olivera durante el Congreso Mundo-Contact Monterrey 2008

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Web 2.0: La Nueva era de las Comunicaciones en los Negocios

  1. 1. Web 2.0 La Nueva era de las Comunicaciones en los Negocios Saúl Olivera González Business Development Manager Unified Communications Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 1
  2. 2. The New Network Model: an Integrated Approach Communicate Collaborate Compute Connect Include 2000 2010 1970 1980 1990 1971 2011 2001 1991 1981 1972 1982 1992 2012 2002 2003 1993 1983 1973 2013 1974 1984 1994 2004 2014 1985 2015 2005 1995 1975 2016 2006 1996 1986 1976 2017 1997 1987 1977 2007 2018 1998 1978 2008 1988 2009 1979 1989 1999 2019 Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 2
  3. 3. Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 3
  4. 4. A New Generation of Empowered End Users Innovation “The next generation of information workers will expect a highly visual, connected, contextual information workplace they can take anywhere.” - Forrester Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 4
  5. 5. The Human Network Connecting People Consumer Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 5
  6. 6. Diferentes Usuarios, Diferentes Estilos, Diferentes Espacios de Trabajo Llama a mi Encuéntrame, Contáctame, asistente, Suígueme conéctate en envíame un línea email Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 6
  7. 7. Tendencias de TI: Lo mejor de los dos El paisaje actual mundos Aplicación Modelo de entrega Ubiquidad, Velocidad, Flexibilidad Plataforma innovadora estilo “Web 2.0” Red Consumidor www pública Estadística Facebook: 5000 “aplicaciones adaptadas” construidas WEB 2.0 por 90K desarrolladores en 7 semanas Los “servicios públicos”— seguridad, confiabilidad, escalable, disponibilidad, etc. Empresarial Red Servicios inteligentes construidos en la red empresarial Ejemplo: Control de acceso de Red (NAC, por sus siglas en inglés) Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 7
  8. 8. Wikis, Blogs, Mashups Browser, Email/IM 13482_05_2007 Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 8
  9. 9. A Presence Mashup + Human Networks Kim Hansen Status: Preferred: Mike Contreras Status: Preferred: Akim Gonzalez Status: Preferred: Saúl Olivera Status: Preferred: Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 9
  10. 10. Workspace Tradicional Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 10
  11. 11. El Nuevo Workspace Workspace Unificado Dispositivos Redes Sistemas Aplicaciones operativos Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 11
  12. 12. Nuevo Ambiente de Trabajo Web Suppliers Mobile Worker Blogging Email Voice Customers Contact Center Voice Contact Enterprise Wiki’s Center Speech Proactive Consultants Self Service Contact Branch Asynch Collaboration Info Worker, Employees Executive Presentation_ID Seamless, Unified Customer Experience © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 12
  13. 13. …On Any Device The World is Your Office Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 13
  14. 14. New Workspace for the Knowledge Worker Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 14
  15. 15. Comunicaciones Data Center Video de Negocios Movilidad Aplicaciones Web 2.0 Aplicaciones de Unificadas TelePresence Teamspaces (espacios para negocios Telefonía IP Desktop Video (Video de equipos) Mashups Contact Center escritorio) Desarrollo de aplicaciones Integraciones de 3ros Routing Videoconferencia Acceso Conferencias Presencia/IM Movilidad Correo electrónico Mensajes Unificados Seguridad/Política Culture Process Technology Colaboración is an Experience la para los … Colaboración es la impulsa La y la Red Inteligente plataforma negocios Colaboración Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 15 15
  16. 16. Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 16

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