UNIVERGE 3C: Comunicaciones unificadas, colaboración y servicios de software
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UNIVERGE 3C: Comunicaciones unificadas, colaboración y servicios de software

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Mucio Ahumada de NEC

Mucio Ahumada de NEC

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UNIVERGE 3C: Comunicaciones unificadas, colaboración y servicios de software UNIVERGE 3C: Comunicaciones unificadas, colaboración y servicios de software Presentation Transcript

  • NEC Confidential © 2013 NEC Corporation of America-LASC MUCIO AHUMADA NEC Corporation of America - LASC July 2013 UNIVERGE 3C & the Millennials Workforce
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 2 Why NEC UC market trends How business is changing The Millenials Why UNIVERGE 3C User centric Unified client Collaboration Architecture Licensing Deployment Additional services Phones & gateways Agenda
  • NEC Confidential © 2013 NEC Corporation of America-LASC Why NEC?
  • NEC Confidential © 2013 NEC Corporation of America-LASC One of the world's leading providers of computer, broadband, mobile network & enterprise business solutions ▐  Established in 1889 ▐  Revenues: $44.8 billion (Fortune Global 200) ▐  Employees: 142,358 ▐  Over $3.3 billion R&D spending with 12 worldwide facilities ▐  Patents: 74,000 worldwide Page 4 NEC Corporation
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 5 IT Services Platform Asteroid Explorer "HAYABUSA" (provided by Japan Aerospace Exploration Agency) Digital Terrestrial TV Transmitters Cloud Oriented Service Platform Solutions Unity Cable Systems Compact Microwave Communications Systems Long Term Evolution Network Systems WiMAX Network Systems Lithium-ion Batteries Liquid Crystal DisplaysElectron Devices Personal Computers Mobile Terminals Server Super Computer Integrated Operation/ Management Middleware Unified Communication Personal Solutions Social InfrastructureCarrier Network Others Business Domains and main Products and Services
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 6 Business   Intelligence   Managed   Services   Data  Networks,     Servers  and  Storage   Unified   Communica=ons   Biometrics     &  Security   Op=cal  Networking   Products   Professional   Services   Document  Solu=ons   Radio   Communica=ons   Digital  Media   NEC Solutions Focus
  • NEC Confidential © 2013 NEC Corporation of America-LASC Innovations @ NEC Page 7 NEC is continually looking to the future and exploring new innovative technologies . NEC understands that information technology will increasingly converge with communications to adapt more and more to an individual’s needs. ▐  Space Robotics l  Space Station ▐  Digital Cinema projectors ▐  Curved LCD displays ▐  Earth Observation Satellites ▐  Bio-plastics research ▐  Car2Car Communications ▐  Flight Information display system ▐  Biometric solutions ▐  TeleScouter
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 8 NEC Global Presence and Partners Japan 340 Dealers Russia 50 Dealers EU 600 Dist/Dealers ME/Africa 150 Dist/Dealers China 400 Dealers Asia 400 Dist/Dealers Oceania 130 Dist/Dealers South America 230 Dealers NEC Corp. of America LASC NEC Unified NEC Australia NEC US Shanghai NEC Brazil� North America 500 Dealers 8 Supply House 2 Tier Resellers ▐  Direct Sales Organization ▐  A Network of over 3000 channel partners Page 8 NEC de Mexico
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 9 NEC de Colombia S.A. ASSENDA S.A. NEWSERVICE S.A. NEC de Mexico STOSCA TELINET INGENIERIA AVANZADA NEC Argentina S.A. DELFAU MAGRI S.A. NETCO NEC Chile S.A. SCHARFSTEIN S.A. LA Competencia S.A. IP NET S.A. AICOTEL S.A. TELEFAX S.A. TEISA S.A. NECLATAM Bra SOPHO PRIMEX IATEL CGT del Este TRT PRITEL NEC in Latin America Page 9 Countries: 18 NEC Partners/afilliates: 28 Infotrans APANA DATA TEL
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 10Page 10 • Opera=onal  Efficiency   • Pa=ent  Safety   • Infrastructure     Management   Healthcare   Educa=on   • Campus  Mobility   • Informa=on  Security   • Data  Center   Op=miza=on   • Virtual  Remote  Workers   • Network  Services   Automa=on   • Business  Intelligence   Government   • Hosted  Voice   • Digital  Signage   • Staff  Response   Hospitality   Vertical Markets – NEC Focus and Expertise
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 11 Higher   Educa=on   Government   Hospitality   Healthcare   Enterprise  Business   Small  and  Medium  Business   100,000+ NEC Customers in North America!
  • NEC Confidential © 2013 NEC Corporation of America-LASC UC market trends
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 13 Unified Communications Market Microsoft 12% Cisco 11% Avaya 10% NEC 9% IBM 7% Polycom 7% ALU 5% Siemens 3% Others 36% Frost & Sullivan: Asia Pacific Unified Communications Market H1 2010 - July 2011 [P471-64] Enterprise Telephony 886.4 Conferencing & Collaboration 404.5 Unified Messaging 29.6 Contact Centres 241.8 Email Systems 347.3 Unified Clients & Presence 84.8 Mobility 11.8 Unified Communications Component Revenue ($Million)
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 14 MobilityConferencing& Collaboration Web Conferencing Instant Messaging Audio Conferencing Document Collaboration Desktop video Presence Unified Messaging PC Mobile Client Mobile UC Client Voice over WiFi 75 73 71 62 52 48 44 44 40 38 21 13 21 27 37 33 42 37 40 31 4 14 8 11 11 19 14 19 20 31 Currently Use Plan to Use No Plan Are enterprises implementing UC? Source: T3iGroup – InfoTrack for Unified Communications – June 2011
  • NEC Confidential © 2013 NEC Corporation of America-LASC How business is changing
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 16 Remote / home working The physical office becomes the place to hold face to face meetings. The future of the Enterprise Frost & Sullivan: ICT Outlook 2012 Cloud & Virtualisation •  Applications in a SaaS model •  Reduction in maintenance •  Desktop virtualisation Collaboration •  Video •  IM/Web conferencing •  Voice •  Social and Team Collaboration Mobility •  The mobile enterprise •  FMC •  Single number reach Multiple Devices •  Device agnostic •  Bring Your Own Device
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 17 Trend Toward Software Based Unified Communications Year MillionsofDollars Total Enterprise UC Infrastructure Component Spending Source: Gartner Forecast: Enterprise Unified Communications Infrastructure Worldwide - July 7, 2011 0 4,000 8,000 12,000 16,000 20,000 2011 2012 2013 2014 2015 Software Based UC Platforms
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 18 Consumerization of IT Services in the Enterprise Consumerization of IT in the Enterprise (CITE) is the propensity for users’ experiences with technology as consumers to impact their expectations regarding their technology experiences at work. Unlike in the past, new information technologies are increasingly emerging in the consumer market first and then spreading into business organizations. Source: IDG Enterprise “Consumerization of IT in the Enterprise” - 2013
  • NEC Confidential © 2013 NEC Corporation of America-LASC The Millenials Workforce
  • NEC Confidential © 2013 NEC Corporation of America-LASC The$Who?$ $ NEC Corporation of America 2013" Page 20NEC Confidential"
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 21 Millennials in the workforce Born after 1980 millennials make up to 20% population 91.7% think they will only take 3-6 months to land a job. Millennials will be approaching 50% of the workforce by 2014. On average they will change jobs every 2 years.
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 22 Millennials are connected of millennials have at least 1 social networking profile. 75% g+ 1 in 5 have posted video of themselves on line. 2 in 5 have a tattoo.
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 23 Millennials want to be mobile Millennials prefer laptops to desktops with 70% of millennials owning a laptop and only 57% owning desktops. 57% 70% Vs
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 24 Millennials and their smartphones 54% of millennials own a smartphone AND 18% of those who don’t, plan on buying one in the next 6 months.
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 25 94% Millenniums are always connected use mobile phones to send text messages. 63% use their mobile to connect to the internet. 83% sleep with their cell phones by their bed. Z Z Z
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 26 Quality of work improves… 77% of milliennials feel that technology makes the quality of their work better.
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 27 Communicating is easier… 73% of milliennials feel that technology makes it easier to communicate to their peers and supervisors. g+
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 28 Love to IM… 46% of milliennials use Instant Messaging on the corporate network vs 22% for other generations.
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 29 Always find a way… 50% of milliennials report that they have used collaborative tool, online apps and open source technology when technologies provided at work did not meet their expectation.
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 30 Bring their own… 55% of milliennials use devices or software at work that was not company-issued.
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 31 So what does that mean? In a few years, half of your workforce will expect… To communicate via IM, video and web conferencing Use their own devices Have a say in what software they use g+ To be totally mobile – working anywhere Be connected socially at work
  • NEC Confidential © 2013 NEC Corporation of America-LASC Why UNIVERGE 3C
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 33 What is UNIVERGE 3C It is a full featured IP-PBX on a disk, delivering IM, Presence, Video and Web based conferencing, Integrated into your corporate IT infrastructure allowing staff to work anywhere, any time on any device. Virtually any SIP based audio, video or soft-phone Delivered on DVD Virtual or Physical Servers Presence Instant Messaging Video Collaboration In the office on a tablet Anywhere on a mobile At home on a laptop
  • NEC Confidential © 2013 NEC Corporation of America-LASC User centric NEC UNIVERGE 3C
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 35 User Centric - Identity •  It is all about the user o  Their Identity o  Their multiple devices o  Current Status o  Preferences Presence Preferences Devices Desk | Mobile Clients | UC Clients | Video phones UC Client | Calendar | Phone Call Forwarding | Active devices | Buddies
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 36 User Centric - Presence •  Brads status is combined and shared. o  Is he at his PC. o  Is he on a phone call. o  Is he in a meeting. Brad Lauren On a call AwayIdle BusyNo Meeting
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 37 User Centric – Single Number •  Users publish a single number •  When called all phones ring •  Brad gets notified on all of his devices and UC Clients •  Brad can handle multiple calls at once 300120011001 Brad Lauren Calls 9262-1001 9262 1001 Sandra Calls 9262-1001
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 38 User Centric – Intelligent call handling •  Calls can be forwarded based o  The amount of time ringing on Brad’s extensions o  The time of day o  The Caller ID o  Brad’s current presence •  Calls can be forwarded and continue to ring his phones! 300120011001 Brad Lauren Calls 9262-1001 9262 1001 Brads Mobile
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 39 Common User Experience – Regardless of Device •  From Mobile Phone –to– Tablet –to– Computer •  Common credentials, contacts, and experience •  Communicate and Collaborate from virtually anywhere
  • NEC Confidential © 2013 NEC Corporation of America-LASC Unified client NEC UNIVERGE 3C
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 41 140 character message of the day Visual color and textual presence state Dynamic active call window opens as needed User location Panel navigation controls Quick-access to any of the panels Directory search and quick dial Click to call, IM or see colleague details The Feature Rich UC Client Administrator or user- selected images Conferencing Softphone DND Profiles Missed Calls Voicemail Answer Send to Voicemail Dial digitsReject Transfer Send to Bridge Quick-access indicators and controls
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 42 The Feature Rich UC Client Video conference with other softphone users, video phones, or room based video systems – up to 1080p.
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 43 The Feature Rich UC Client A complete UC solution that can be installed on Windows or on the Mac (without the softphone) Or run on your Android or Applie iPhone!
  • NEC Confidential © 2013 NEC Corporation of America-LASC Collaboration NEC UNIVERGE 3C
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 45 Outlook Calendar Launching a meeting Scheduled Recurring Web interface UC Client Permanent Instant
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 46 3C Collaboration – Multi-media Meeting Room Auto resizing video windows Record the on-line meeting Participant list with active speaker indication Upload and share files Page previews Document sharing window Share screens, docs, chat or vote
  • NEC Confidential © 2013 NEC Corporation of America-LASC Summary NEC UNIVERGE 3C
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 48 Integrating UNIVERGE 3C Technical & strategic consulting System engineering & integrationQuality management Network assessment & designProject management Field deployment üüü NEC has a customer- centric approach to all communications systems integration and support
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 49 Why UNIVERGE 3C Executive IT Staff End User •  Improves your companies competitiveness •  Increase productivity •  Lowers costs •  Flexible working environment •  Reduces costs •  Improved security •  Allow for BYOD •  Better services to end users •  Always reach the right person •  Able to share information seamlessly •  Communicate when and how I want
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 50 NEC’s UC&C solution is widely deployed globally Crystal Towers
  • NEC Confidential © 2013 NEC Corporation of America-LASC Seven Reasons why NEC is Special for You ①  NEC has both Communications Networking and IT ②  NEC has both Hardware and Software ③  NEC has Innovative Technologies ④  NEC understands Carrier / Service Provider business ⑤  NEC understands Vertical Applications ⑥  NEC has Global Coverage and Expertise ⑦  NEC is Reliable and has a Robust Supply Chain Thank you
  • Thank you
  • NEC Confidential © 2013 NEC Corporation of America-LASC Architecture NEC UNIVERGE 3C
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 54 UNIVERGE 3C High Level Architecture Contact Center Unified Communications & Collaboration Unified Messaging SIP Support Virtualisation Support IT Infrastructure Support Multi- Media Support User Based Services Web Services Application Services Presence Services A wide array of connection options allow you to tailor to your organizational needs User centric clients provide secure access from virtually anywhere PBX’s IP Phones Soft phones Mobile Devices Room based video SIP Carriers UC Clients Mobility Contact CenterReceptionistsCollaboration Vertical Apps
  • NEC Confidential © 2013 NEC Corporation of America-LASC Licensing NEC UNIVERGE 3C
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 56 Licensing is easy Concurrent Resiliency Conferencing Capacity Recording $ People $ Audio / Video $ Unified Messaging $ Per Server Free Trunks $ Meeting Hosts Free Meeting Users $
  • NEC Confidential © 2013 NEC Corporation of America-LASC Deployment NEC UNIVERGE 3C
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 58 Univerge 3C Distributed Software Solution •  Multiple servers, operating as “peers” within the customer network •  Inherent high availability and scalability •  Built in load sharing for call control, media services, user services, and web service applications •  Automatic device failover AND failback – no call disruption •  No license fee associated with server instances 3C Servers
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 59 UNIVERGE 3C – Data Center Ready or Direct installation on a server
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 60 Data Center Ready •  Runs on industry standard server hardware •  Windows 2008 R2 operating system •  Ties in to your corporate authentication and directory •  Fits in your existing racks •  Can be fully virtualized Domain Controller Exchange Server Sharepoint Business Apps Storage UNIVERGE 3C
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 61 Data Center Ready •  Multi-server redundancy and disaster recovery o  Up to 20 servers in a centrally or distributed managed cluster. o  3,000 devices per server; 30,000 per system total. o  25,000 BHCA per Server and 500,000 BHCA per system o  Devices & gateways automatically move to new servers under fault conditions. Domain Controller Exchange Server Sharepoint Business Apps Storage UNIVERGE 3C
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 62 SITE 1 Data Center Ready SITE 2 Domain Controller Exchange Server Sharepoint Business Apps Storage UNIVERGE 3C Cloud Data Center Domain Controller Exchange Server Sharepoint Business Apps Storage UNIVERGE 3C
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 63 Many locations… One system •  With the UNIVERGE 3C experience the same features across locations, the city, the nation or the world •  Multi-country, multi-language support •  Automatically route calls within your network •  Same experience everywhere •  Seamless collaboration •  Single point of management •  Single, replicated, distributed database •  Redundant, Load Balanced •  Active / Active, Disaster Recovery
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 64 UNIVERGE 3C - Secure and Reliable Certified by the US Department of Defense •  Secure: US DoD Information Assurance certification •  Reliable: Proven >5-9’s availability •  Resilient: Continuous operation under load and Denial of Service Attacks
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 65 UNIVERGE 3C – Secure and Reliable •  Reliability o  Achieved the Miercom Performance Verified Certification •  Scalability o  Sustained >100,000 calls / per hour across 4 3C servers •  Fault Tolerance o  No service interruptions when a server is taken off-line •  Security and Resiliency o  100% availability during DoS tests
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 66 Data Sourced: from Enterprise Connect 2013 mock RFP “UC Without Buying a New PBX” Prepared by UniComm Consulting UNIVERGE 3C stand up against the competition NEC Capabilities: •  UC Client 10/10 •  Mobility 10/10 •  Web Conferencing 10/10
  • NEC Confidential © 2013 NEC Corporation of America-LASC Phones & gateways NEC UNIVERGE 3C
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 68 Terminals – Something for Everyone IP321 /331 IP335 IP450 ITL-6DE Display ITL-2E Non Display ITL-8LD Desi-Less ITL-12D Display NEC Voice Polycom Voice Polycom Video, Voice Conference VVX1500 ITL-24D Display ITL-32D Display IP550 IP650 IP670 VVX500 HDX Room Systems RMX MCU IP Conf. Units VVX500 ITL-12DG Display ITL-12CG Color Display Support DCL-60 DSS Gig-E
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 69 Mobile Devices – On Campus & Off MH150 MH160 Polycom 8400 Office G-355 Basic C-124 Hi-End G955 Healthcare I-755 IP DECT uMobility - FMC Page 69 iPhone Android IPAD & Android Tablets
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 70 3rd Party SIP endpoints! WiFi Handsets! Bria on iPhone! Bria on Mac! Twinkle for Linux! Video door phones! Windows soft phones! Windows Phone 7! Thousands of applications and devices support standard SIP! Most standard based SIP devices and software will connect, however the level of features and functions supported will vary
  • NEC Confidential © 2013 NEC Corporation of America-LASCPage 71 Gateways Tenor AF Series 2 to 8 Port GW’s Branch Hub 6 FXO 12 FXS CO Hub T1/E1, PRI/QSIG Phone Hub 24 FXS Meeting Hub 60 Port CNF Bridge NEC Gateways MP1XXX Series 2 to 24 FXO/FXS Page 71 Tenor AX Series 8 to 48 Port GW’s Tenor DX Series 2 to 8 T1/E1, PRI/QSIG Mediant 800 Series 4 FXO, 4/8 FXS, 1 T1/E1, PRI/QSIG Mediant 1000 Series 4 FXO, 4/8 FXS, 1 to 4 T1/E1, PRI/QSIG