The Wireless Enterprise. Networks for Business Mobility

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The Wireless Enterprise. Networks for Business Mobility

  1. 1. IP Voice Mobility for the Enterprise Integrating Enterprise Mobility with UC Michael Womeldorph, Director of Product Marketing Converged Enterprise Communications Division, Motorola 12 May 2009
  2. 2. What is Voice Mobility for the Enterprise? Solving Enterprise ‘Islands of Communication’ Traditional View Motorola Focus Unify Critical Extend Office UC from Definition PC/Deskphone to Mobile Communications in Operations Hourly worker in retail, Workers White collar/professional distribution, healthcare, manufacturing, hospitality… Goal  Productivity and responsiveness  Desk sets, Smartphones, Desk sets, VoWiFi, PDA, m- Devices softphones, PDA, m-email email, pagers, 2way Radios Communication Telephony, texting, email, Telephony, IM, Visual VM, PTT; tie in radios, alert Services Conferencing, Presence, email systems ROI “Soft” “Hard” MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009
  3. 3. Multi-Modal Enterprise Communications Disconnected forms of ‘Islands of Communications’ • Real-Time Enterprise Communication – Telephony: within the PBX – Telephony: through PSTN or Cellular networks – Radio Communications – Push-to-Talk – Overhead Paging – Instant Messaging • Non-Real-time Communications – Voice Mail – Email – Text Messaging – Pagers – Database Applications UC should solve rather than add to ‘Islands of Communications’ MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2007
  4. 4. Key Impediments to Communication Mobility for the Enterprise Impediments Implications • Get the basics • Mobile basics right – Voice quality • Integrated UI – Mobility (drop when roaming) • Support – Text/message continuity applications – Battery life • Support diversity – Durability of form factors – Support & Service • Focus on verticals • Device support and hard ROI • Fragmented UI –an applic. on phone • Beyond communications • ROI MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009
  5. 5. Driving Voice Mobility for the Enterprise • VoWLAN needs be excellent – Voice quality – Security – Mobility – Battery life • Handoff has to work • Experience needs to be integrated • Deployable via enterprise only • No rip & replace – including WLAN, PBX, radios • Either a hard ROI or so easy & low cost it’s not a hurtle MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2007
  6. 6. Driving Voice Mobility for the Enterprise The wireless infrastructure has to be Real Indoor / Outdoor Wireless Security Voice WLAN Broadband One Point Wireless Suite From the access layer to the core, build end-to-end wireless networks with Motorola Wireless Enterprise Network solutions MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2007
  7. 7. Driving Voice Mobility for the Enterprise Wireless Network Architecture INDOOR / OUTDOOR WLAN WLAN Controllers / Switches HQ Secure & Resilient Scalable Easy-to-use 802.11a/b/g/n SMART Meshing Access Points n For Backhaul / Laptops a For Voice b/g For Legacy Data Embedded Location Engine Architecture Flexibility Independent Indoor / Outdoor Dependent WLAN MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2007 Adaptive
  8. 8. Driving Voice Mobility for the Enterprise Wireless Network Architecture WIRELESS BROADBAND Point-to-multipoint HQ Connect Facilities & Sites Within a Campus or Municipality LOS & NLOS Point-to-point Replace T1/E1 Connect Sites Across Long Distances (155 miles) Wireless LOS & NLOS Broadband Indoor / Outdoor LOS = Line-of-sight WLAN MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All NLOS = Non Line-of-sight other product or service names are the property of their respective owners. © Motorola, Inc. 2007
  9. 9. Driving Voice Mobility for the Enterprise Wireless Network Architecture SECURITY Gap-free Wireless Intrusion & Rogue HQ Detection / Elimination Wireless (L2-7) Stateful Firewall Security 4-factor Access Control Identity Role Location Wireless Policy Compliance (NAC) Broadband VPN Indoor / Outdoor WLAN MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2007
  10. 10. Driving Voice Mobility for the Enterprise Voice Communications Infrastructure VoWLAN Architecture Principles Voice Existing PBX • High quality voice Solution and WLAN Voice – Modern WLAN - QOS via WMM – Rapid handoffs – pre-authenticate Management Email – Telephony and Push-To-Talk server Line of Business • Ensure mobility with seamless PSTN Applic. Servers roaming between APs, subnets, Voice Feature IP-PBX / cellular/WLAN Server TDM PBX Key IT Servers DHCP, DNS, AAA Security • Non intrusive overlay – no rip & replace – Interoperate with many PBX brands Internet Firewall WLAN – Connect to all – even radios • Multimodal – Voice, PTT,email, txting Wireless • Mobilize Key Back-office Apps VoWLAN Broadband Smartphone • Secure: encrypt voice over the air and encrypt signaling end to end Radio Link • Diversity of devices – MCs, phones Customer Premise Indoor / Outdoor WLAN MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2007
  11. 11. How Voice Mobility drives Enterprise Value Retail •Customer hits call box, auto text/call to mgr phone/radio •Customer has question on item; system routes call to expert in contact center Healthcare •Nurse gets alerted on phone from heart monitor, nurse calls patient in room Distribution •Voice “picking” of inventory with count going into ERP system Manufacturing •Process outside control points, alerts to mgr, escalation around response time Hospitality •Housekeeping enters ticket for room maintenance, routed to Maintenance, after fixed front desk gets notified MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009
  12. 12. Retail Application Business/Operations Needs Motorola’s TEAM Solution Customer Service Maximize floor time – Incoming customer phone requests – No time needed off the floor to – In-store (on floor) responsiveness take/make calls Maximizing employee productivity – Answer a customer call from the – Ability to immediately reach retail floor appropriate staff – Mobile access to corporate communication tools enables Current Communication Gaps workers to manage “desk” tasks on the floor Two-way radios – Provide customer with contractor – Two-way radios for short brief information on the spot conversations only and are for Optimize reachability internal “party-line”; some – Customer – Associate associates tune out communications (PBX) – Two-way radios don’t have telephone – Customer can reach Phil directly with connectivity – need to go to a phone questions to take outside calls Home Store Plumbing – Associate – Associate Overhead paging Sales Associate communications (PTT or PBX) – Distracting to shoppers – Phil can quickly find hardware – Doesn’t assure that intended party assistance for a customer in the has been reached store Voice only VoWLAN or Cordless Enable new capabilities – inventory Solutions look-up, price check – Limit communications to voice only High Performing devices with industry – Group calling PTT capabilities leading: limited – Battery life (Multi-shift) – PTT set-up not instantaneous – Voice quality MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009
  13. 13. Healthcare Application Business/Operations Needs Motorola’s TEAM Solution Productivity Less time spent playing phone tag and going back to the station to Balance – urgency, privacy, assurance make/return calls Patient Care – Faster – Samantha can make/receive calls recovery/improved outcomes while making rounds – Contact the doctor when its “time” Current Communication Gaps – Respond to an urgent patient request Higher voice quality shortens call Overhead paging time; reduces risk of – Disruptive misunderstanding – Public Mobile access to voice & data – Doesn’t assure that intended party applications enables users to has been reached gather/validate critical information on Stationary phone the spot – Communication away from the point – Verify drug contraindications while of activity RN in hospital maternity ward calling a prescription in to the – Requires time away from main duties pharmacy Voice only VoWLAN or Cordless Sealed rugged device that can be Solutions wiped clean – Voice only High Performing devices with industry – Limited group calling PTT leading: capabilities – Battery life (Multi-shift: 8-10 hours – PTT set-up not instantaneous talk time; 170-200 hours standby) – Inability to integrate call flow with operations processes – Voice quality MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009
  14. 14. Manufacturing Application Business/Operations Needs Motorola’s TEAM Solution Improving productivity and quality Reach the right people, wherever they Rapid response to line down or line at are immediately risk situations – Chuck can be alerted immediately of Collaboration to improve operational an issue in another part of the plant processes Constant mobility for engineers, – He can call for further assistance on technicians, supervisors… on campus the spot Current Communication Gaps Reach the right people immediately Overhead paging – PTT Group call to support team – Disruptive Maximize floor time – Public – Chuck can make/receive calls while – Doesn’t assure that intended party managing activity on the floor has been reached Access key data and applications Two-way radio (even during a voice call) – Cannot reach or be reached by Manufacturing Engineer, – Scorecard metrics reported real-time people on phones Stationary phone Industrial Goods Rugged, sealed devices for Manufacturer challenging environments – Operations requires users to be frequently away from desk, therefore Multi-shift battery life out of touch High voice quality in a noisy, harsh Voice only VoWLAN or Cordless environment reduces risk of Solutions misunderstanding – Voice only; 2nd device for data – Limited group calling PTT capabilities MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the – PTT set-up not instantaneous property of their respective owners. © Motorola, Inc. 2009
  15. 15. Hospitality Application Business/Operations Needs Motorola’s TEAM Solution Meet Anna Protect guest privacy with 1-to1 Push- Customer Service to-Talk option – Personalize the guest experience Reach managers anywhere on campus – Respond real time to requests – Freedom for managers to roam the Maximize employee productivity facility and engage with guests or – Ability to centrally manage and supervise employees yet still be allocate resources – from anywhere reachable – Ability to immediately reach – Easy call transfer: manager is on appropriate staff another internal extension rather than a cell phone Current Communication Gaps Reach the right people immediately Front desk staff and management can Two-way radio use a single system for both dispatch – Cannot reach or be reached by of maintenance, housekeeping, bell people on phones staff as well as telephone interaction – Coverage can have gaps Hotel Housekeeping with guests and restaurants, spa and Associate other depts with phones Cell phones – Limited to managers given cost Call additional staff to check in for large groups; move staff to where the – Potentially distracting queue is Voice only VoWLAN or Cordless Solutions Reach specific groups or departments with PTT talk groups – Voice only; 2nd device for data – Limited group calling PTT Enable new capabilities with custom capabilities application (leverage Windows Mobile) – PTT set-up not instantaneous MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2009
  16. 16. Muchas Gracias MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2007

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