Design for Usability Test

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    Design for Usability Test - Presentation Transcript

    1. DESIGN FOR USABILITY TESTING by Mumin Yu, User Experience Consultant, USER XING Jen Wang, User Experience Specialist, MiTAC
    2. What Are We Gonna Do Today
    3. Don’t worry. It is not that bad.
    4. A TYPICAL USABILITY TEST
    5. http://reportwritingskills.com/images/report_writing_skills11.jpg
    6. http://www.pod.usace.army.mil/images/I-Want-You-Flat.jpg
    7. http://theotherthomasotter.files.wordpress.com/2007/06/asug07-moraescreengrabs01.png
    8. http://reportwritingskills.com/images/report_writing_skills11.jpg
    9. PLANNING RECRUITING TESTING ANALYZING REPORTING
    10. PLANNING RECRUITING TESTING ANALYZING REPORTING
    11. GET OTHERS INVOLVED
    12. http://www.cyber-cinema.com/gallery/others.jpg
    13. Designers Top Managers Product Managers Sales Marketings Engineers Customer Services
    14. The more/earlier you communicate your plan, the better the result will be.
    15. GIVE ME A BREAK
    16. If you are feeling tired, so is the participant!
    17. Make no session longer than 2 hours.
    18. Do no more than 4 sessions a day.
    19. Allow at least 60 minutes break between sessions.
    20. Projects Sun Aug 30 – Sat Sep 5, 2009 (Taipei) Sunday 8/30 Monday 8/31 Tuesday 9/1 Wednesday 9/2 Thursday 9/3 Friday 9/4 Saturday 9/5 9am 10am Test Session Test Session Test Session 10am - 12pm 10am - 11:30am 10am - 11am 11am 12pm Test Session 12pm - 1pm 1pm Test Session 1pm - 2:30pm Test Session 2pm 1:30pm - 3:30pm Test Session 3pm 2:30pm - 3:30pm Test Session 4pm 3:30pm - 5pm Test Session Test Session 5pm 4:30pm - 6:30pm 4:30pm - 5:30pm 6pm 7pm 8pm
    21. Projects Sun Aug 30 – Sat Sep 5, 2009 (Taipei) Sunday 8/30 Monday 8/31 Tuesday 9/1 Wednesday 9/2 Thursday 9/3 Friday 9/4 Saturday 9/5 9am 10am Test Session Test Session Test Session 10am - 12pm 10am - 11:30am 10am - 11am 11am 12pm Test Session 12pm - 1pm 1pm Test Session 1pm - 2:30pm Test Session 2pm 1:30pm - 3:30pm Test Session 3pm 2:30pm - 3:30pm Test Session 4pm 3:30pm - 5pm Test Session Test Session 5pm 4:30pm - 6:30pm 4:30pm - 5:30pm 6pm 7pm 8pm
    22. Projects Sun Aug 30 – Sat Sep 5, 2009 (Taipei) Sunday 8/30 Monday 8/31 Tuesday 9/1 Wednesday 9/2 Thursday 9/3 Friday 9/4 Saturday 9/5 9am 10am Test Session Test Session Test Session 10am - 12pm 10am - 11:30am 10am - 11am 11am 12pm Test Session 12pm - 1pm 1pm Test Session 1pm - 2:30pm Test Session 2pm 1:30pm - 3:30pm Test Session 3pm 2:30pm - 3:30pm Test Session 4pm 3:30pm - 5pm Test Session Test Session 5pm 4:30pm - 6:30pm 4:30pm - 5:30pm 6pm 7pm 8pm
    23. Projects Sun Aug 30 – Sat Sep 5, 2009 (Taipei) Sunday 8/30 Monday 8/31 Tuesday 9/1 Wednesday 9/2 Thursday 9/3 Friday 9/4 Saturday 9/5 9am 10am Test Session Test Session Test Session 10am - 12pm 10am - 11:30am 10am - 11am 11am 12pm Test Session 12pm - 1pm 1pm Test Session 1pm - 2:30pm Test Session 2pm 1:30pm - 3:30pm Test Session 3pm 2:30pm - 3:30pm Test Session 4pm 3:30pm - 5pm Test Session Test Session 5pm 4:30pm - 6:30pm 4:30pm - 5:30pm 6pm 7pm 8pm
    24. THINK OUT OF THE LAB
    25. On Treadmill http://www.bodyqueststore.com/Commercial/Treadmills/Nautilus%20718%20Treadmill.jpg
    26. On Foot
    27. In Car
    28. PLANNING RECRUITING TESTING ANALYZING REPORTING
    29. PLANNING RECRUITING TESTING ANALYZING REPORTING
    30. SHOW THEM THE MONEY
    31. http://blogs.edmunds.com/greencaradvisor/money_stack.jpg
    32. Enough to motivate them, but not enough for them to pretend
    33. NT$1000 per hour seems to work just fine for now.
    34. What if you don’t have the money?
    35. GIFT CERTIFICATE
    36. FOOD http://www.singleandhappy.net/.a/6a00e554e9a52b88330112797c5b5328a4-320wi
    37. SCHOOL CREDIT
    38. THANK YOU http://upload.wikimedia.org/wikipedia/commons/thumb/6/6a/Heart_left-highlight_jon_01.svg/491px-Heart_left-highlight_jon_01.svg.png
    39. SNOWBALL EFFECT
    40. http://wpcontent.answers.com/wikipedia/commons/thumb/2/23/Giant_snowball_Oxford.jpg/180px-Giant_snowball_Oxford.jpg
    41. You still need to do the screening yourself
    42. PLANNING RECRUITING TESTING ANALYZING REPORTING
    43. PLANNING RECRUITING TESTING ANALYZING REPORTING
    44. A GOOD EXAMPLE OF A BAD EXAMPLE http://www.breadwig.com/uploads/sketches/bunnies/000554.jpg
    45. Shut Up and Listen/Watch!
    46. RULES OF ENGAGEMENT
    47. You need participants to move on to the next task because time is limited.
    48. You need to bring participants back on track because they have gone too far down the wrong path.
    49. Participants are stuck. You think you can learn more if they continue.
    50. Moderator, please give them more time.
    51. WATCH YOURSELF
    52. WATCH OUT FOR Less-than-neutral questions Unfocused sessions Annoying gestures Repeating words Facial expressions more...
    53. PLANNING RECRUITING TESTING ANALYZING REPORTING
    54. PLANNING RECRUITING TESTING ANALYZING REPORTING
    55. METRICS
    56. (!" '!" !"#$%&'%!()*+,)$-.+ &!" %!" $!" #!" !" )*+,-"#" )*+,-"$" )*+,-"%" )*+,-"&" )*+,-"'" )*+,-"(" )*+,-"." PERFORMANCE METRICS
    57. PERFORMANCE Task success Time-on-task Errors Efficiency Learnability
    58. )" (" !"#$%&'()'*+&,-.*+/01' '" &" %" $" #" !" *+,"-./"011" 7.-8501,"9:" *+,"-./"4-.?"3.?" 7.-8501,";9.5/" 23124.5/"6+-4" -;<+=;>.-"23.+210" /."@1/5@-"/." 03+AA+-=".A>.-0" 03.AA+-=" ISSUED-BASED METRICS
    59. ISSUES Producing an error Assuming a task is complete when it is not Preventing task completion Creating some level of confusion Not seeing something that should be noticed Assuming something is correct when it is not
    60. ()*+,-.*))" '!!" &!" %!" $!" #!" 607)+0871." !" /0)*"1+"()*" /0)*"1+"2*03.4.5" SELF-REPORTED METRICS
    61. SELF REPORTS After-Scenario Questionnaire (ASQ) Post-Study System Usability Questionnaire (PSSUQ) Computer System Usability Questionnaire (CSUQ) System Usability Scale (SUS) Questionnaire for User Interface Satisfaction (QUIS) Usefulness, Satisfaction, and Ease of Use Questionnaire (USE)
    62. BEHAVIORAL & PHYSIOLOGICAL METRICS http://www.simpleusability.com/images/heuga-home-eye-plot.jpg
    63. BEHAVIOR & PHYSIOLOGY Verbal behaviors Facial expression Eye-tracking Pupillary Skin conductance Heart rate
    64. PLANNING RECRUITING TESTING ANALYZING REPORTING
    65. PLANNING RECRUITING TESTING ANALYZING REPORTING
    66. Number of usability reports to read 5 4 3 2 1 1 2 3 4 5 Hours slept during office hours USABILITY REPORTS VS OFFICE HOURS SLEPT http://www.slideshare.net/gregbell/usability-20
    67. Not everyone needs to read a long report.
    68. So you need to have a more effective way to communicate your findings
    69. A VIDEO IS WORTH A THOUSAND WORDS
    70. CASE STUDY

    + Mumin YuMumin Yu, 4 months ago

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