Exploring the prospect of operating low cost carriers and legacy carriers from the same main airport terminal - a service quality perspective.
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- Looking into the aspect of variation in service quality, delivered to the passengers of low cost carriers and legacy carriers across the world. ...
- Looking into the aspect of variation in service quality, delivered to the passengers of low cost carriers and legacy carriers across the world.
- Understanding the main deliverables in the service quality paradigm of airport terminals across the world, by means of a passenger questionnaire survey and Importance Performance Analysis.
- Establishing service quality criteria, analysing the needs of the customers, setting up minimum performance threshold matrix for service quality in airport terminals and assessing customer satisfactions
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