Mukul BiswasFF-3, Malibu Homes-2, Green Garden Layout,Munnekola, Kundanhalli Gate, Bangalore – 560037Mobile No: +919900585220Email: firstname.lastname@example.org SME ~ Business Analyst ~ Presales / Delivery Consultant ~ Program Manager Telecommunication Industry (BSS) Intend leveraging 5+ years of experience in Business Consulting involving Implementation & Post Production Consulting, Delivery Management, Project Management, Customer Relationship Management, ProductDevelopment, Strategic Planning, Business Development and Personnel Management in the Telecommunication Industry.Performance driven and committed Telecommunications SME with experience in business requirement analysis,solution design, cdr analytics and scenario based analysis backed with a BE in Electronics & CommunicationEngineering. Experience in executing fraud management solutions and telecom BSS & mediation solutions for clientsin Asia Pacific. Handled international projects such as Celcom - Malaysia, Telecom – Malaysia, Xlcom - Indonesia,INDOSAT - Indonesia, Geocell - Georgia, KCell - Kazakhstan, EtisalatDB (India) and Deutsche Telekom (Germany) fora POC. Possess sound knowledge in billing (Geneva) and revenue assurance.Expertise in framing SoP for end users. Develop RFI, RPF and RFQ responses. Formulate static & dynamic designs inUML. Performing reconciliations across all revenue generating streams. Advice on concept to market (C2M) and leadto cash (L2C). Coordinate technical meetings for developing new telecom products and functions. Logical, detailoriented and creative problem solver. Proactively adapt & deliver results in a high pressure environment. AREAS OF PROFICIENCYProduct Customization Technical Support Prototype SolutionsTelecommunication Domain Expert Process Documentation TroubleshootingRequirements Gathering Best Practices Implementation MIS/ReportingSolution Designing Root Cause Analysis Risk Assessment CAREER HIGHLIGHTS• Received award at Tech Mahindra for outstanding performance within a short time and at Subex for providing exceptional service to the customers.• Successfully implemented fraud management solutions for Celcom- Telekom Malaysia, KCell (Kazakhsthan) & Indosat (D’ Jakarta) at Subex. Received a “recommendation letter” from Head of fraud management and customer relations team in KCell.• Assisted Spark’s (mediation software of Subex Ltd), migration Reliance FMS System delivery team and PSO- Support team in migration of Production server at Celcom - Malaysia. Supported Xlcom FMS (customer) in successful FMS implementation. RESPONSIBILITIES HANDLED ACROSS CAREER SPANBusiness Consulting (SME)• Assumed responsibility for evaluating business process descriptions, use cases, scenarios, event lists, competitive products, task & work flow analysis and viewpoints.• Mapped business requirement s for process improvement and translated them into functional specifications.• Supported internal business partners and technical teams fine tune business strategies and supplementary operational processes.• Evaluated customer requirements. Devised strategic plans for enhancing business growth for client. Liaised with client for improved business relationship.• Compiled & presented a white paper on future fraud and credit risk. Handled reconciliations across all revenue generating streams: postpaid, prepaid, roaming, interconnect, networks and value added services.• Identified leakages, undertook root cause analysis and updated key stake holders for all the revenue generating streams on the findings.
Mukul Biswas Page Two• Handled offshore delivery of revenue assurance & fraud management services. Provided feedback & other relevant information to the Product Management Team for developing product features.• Assisted in product customization for various clients in line with international standards. Resolved bottlenecks and ensured qualitative standards are maintained.• Actively involved in conducting interviews, analyzing documents, coordinating requirements workshop, completing storyboards and undertaking site visits among others.• Devised and executed consulting programs for clients on a need basis, by analyzing emerging trends and optimizing existing operations.Project Management• Coordinated with clients for formulating project implementation plan. Evaluated project outlays and assessed project risks.• Documented project scope and objectives. Liaised with internal & external clients for requirements gathering.• Approved requirements specifications according to standard templates & tools and ensured accurate interpretation of work products.• Interfaced with technical teams for resolving problems. Ensured applications comply with requirements. Handled requirements traceability information.Implementation Consultant• Ensuring requirements specifications are interpreted correctly and liaising with technical team to resolve issues and ensure application conforms to requirements• Mapping business requirements for process enhancements and translating these requirements into functional specifications• Assisting internal business partners and technical teams to define and refine business strategy and supporting operational processes• Creating use cases from given requirements and translating these to a functional specifications document• Application fine tuning. Participate in System performance tuning.• Fraudulent activity identification by CDR analysis.• Conducting Periodic review of process documentation to ensure accuracy.• Supporting customer requests for documentation and training on required and best practices• Initiating and getting the Root Cause Analysis done for the issues coming after implementation along with the Release Manager• Analysing Risks and preparing the proper Mitigation plan around all the Features/Projects• Conducting User Acceptance test. PROFESSIONAL WORK EXPERIENCE• Associate Solution Designer, BT E2E Core Design Group (21CN), Tech Mahindra, 2011 to Present.• Solution Consultant (Implementation), Subex Ltd, 2006 to 2011. TRAINING PROGRAMS ATTENDED• Agile Implementation, Defect Management & Problem Resolution, OSS Design Bronze Accreditation, Telecom Fraud & Revenue Assurance Domain and Telecom Credit Management. TRAINING PROGRAMS CONDUCTED• Fraud Domain, Telecom Domain and User Training for Fraud Management Systems. ACADEMIC CREDENTIALS• B.E. in Electronic & Communication Engineering, SSEC (VTU), Bangalore, 2006. TECHNICAL PROFICIENCY• MS Office Suite 2007 and Visio.
Mukul Biswas Page Three PERSONAL INFORMATION• Date of Birth: 31st December, 1984. References furnished upon demand.• DesmondTambunan (Solution Architect -Nokia Siemens Network , Australia) Email: email@example.com• Shweta Rawat (Consultant for Fraud & Credit Management. TUFF Certified Professional) Email:firstname.lastname@example.org• Rajamani Natarajan (Senior Consultant at Wipro Technologies) Email: email@example.com
Details of Projects in AnnexureMukul Biswas Page Four ANNEXURE ‘A’Project 1 21CN Wholesale VoiceClient British TelecomDuration Feb 2006 to PresentHardware GenericRole E2E Solution DesignerDescription • Developed and implemented Telecom OSS solution for wholesale products of British Telecom in the voice domain.Responsibilities • Managed a team of 5 Component Designers. Coordinated technical meetings pertaining to new functionality, products and framework. • Ensured the developed design could be easily configured and reused. Evaluated resources and business value. • Provided inputs to delivery team. Liaised with multiple teams such as Product Line, Service Centre, Operations, Platform/Component Designers, Platform Architects, and Testing for requirements elicitation. • Described high level processes & provided recommendations on low level processes for the L2C/T2R/C2M journeys and ensured compliance with BT Matrix architecture & Platform architecture standards. • Created E2E design artefacts and updated it on WIKI & STORM. • Ascertained component requirements and functionality. Imparted technical advice on products & processes. Evaluated design artefacts developed by components team. Established guidelines & procedures for systems testing & E2E IVVT. • Drove functional teams to deliver business advantage.Project 2 Nikira (FMS) DeliveryClient INDOSAT, Indonesia, Etisalat (DB) India.Duration 2009 to 2010Hardware GenericSoftware GenericRole Delivery Consultant/ Business AnalystDescription • The project scope involved developing BSS product, data accumulation, requirement analysis and fraudulent activity identification through CDR analysis for fraud and revenue assurance management.Responsibilities • Handled 7 Components Designers. Actively involved in user acceptance test and business rule modification for FMS tuning.Project 3 Nikira (FMS) DeliveryClient KCell, Kazakhisthan; Geocel,GeorgiaDuration August 2008 to February 2009Hardware GenericSoftware GenericRole Solution Consultant (SME)Description • The project scope involved developing BSS product, data accumulation, requirement analysis and fraudulent activity identification through CDR analysis for fraud and revenue assurance management.Responsibilities • Handled 3 Component Designers. Performed user acceptance test & user training both on product and domain.
Mukul Biswas Page FiveProject 4 Nikira (FMS) PoCClient Deushe Telecom (T-Mobile)Duration 2006 to 2007Hardware Sun SolarisSoftware Nikira, Spark and JavaRole Business AnalystDescription • The project scope involved developing BSS product, data accumulation, requirement analysis and fraudulent activity identification through CDR analysis for fraud and revenue assurance management.Responsibilities • Provided assistance for developing & implementing test cases and coordinated with development team for resolving bugs.Project 5 Nikira (FMS) DeliveryClient Celcom Malaysia, Telekom Malaysia (PSTN) and Excelcom IndonesiaDuration 2006 to 2007Hardware GenericSoftware GenericRole Implementation Consultant/Solution DesignerDescription • The project scope involved developing BSS product, data accumulation, requirement analysis and fraudulent activity identification through CDR analysis for fraud and revenue assurance management.Responsibilities • Managed a team of 5 Component Designers. • Formulated use cases with the assistance of requirements and converted them into a functional specifications document. • Actively involved in systems performance tuning and rule modification for FMS tuning. • Reviewed process documentation periodically for accuracy. • Provided assistance for customer queries for documentation & training on required & best practices. • Coordinated with Release Manager for undertaking root cause analysis for resolving issues arising after implementation. • Assessed risks. Devised a mitigation plan for all features & projects.