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Organization and Policies Vision Vision Mission & Objectives Policy
Cost & Revenue
Tasks & Actions Implementation Measurement & Control I can make money by selling PCs! Mission statement is a short, clear description of the objectives of the organization and the values it believes in Combination of all decisions and measures taken to define and realize the objectives Implementing policies in the form of specific activities requires planning Realization of planned activities requires action Actions are allocated to personnel as tasks Direction & control provided by measurement
Planning Horizon Business Application Technical Infrastructure 1 year Time
IT Customer Relationship Mgmt Demand Supply Operational Tactical Strategic Department Managers Project Managers Users Budget Holders Business Manager Change Mgmt Incident Mgmt Service Desk Service Level Mgmt IT Mgmt Customer Organization IT Organization Support Service Levels Strategic Alignment IT Customer Relationship Mgmt Policy Report