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Ch10

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organizational design, structure

organizational design, structure

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    Ch10 Ch10 Presentation Transcript

    • Chapter Ten Organizational Culture and Ethical Values
    • Levels of Corporate Culture Observable Symbols Ceremonies, Stories, Slogans, Behaviors, Dress, Physical Settings Underlying Values, Assumptions, Beliefs, Attitudes, Feelings
    • A Typology of Organizational Rites and Their Social Consequences Source: Adapted from Harrison M. Trice and Janice M. Beyer, “ Studying Organizational Cultures through Rites and Ceremonials,” Academy of Management Review 9 (1984), 653-659. Used with permission. Encourage and revive common feelings that bind members together and commit them to the organization Office holiday party Integration Refurbish social structures and improve organization functioning Organizational development activities Renewal Enhance social identities and increase status of members Annual awards night Enhancement Facilitate transition of person into new social roles and statuses Induction and basic training; US Army Passage Social Consequences Example Type of Rite
    • Relationship of Environment and Strategy to Corporate Culture Needs of the Environment Strategic Focus Adaptability Culture Clan Culture Bureaucratic Culture Mission Culture Flexibility External Internal Stability Sources: Based on Daniel R. Denison and Aneil K. Mishra, “ Toward a Theory of Organizational Culture and Effectiveness,” Organization Science 6, no. 2 (March-April 1995): 204-23; R. Hooijberg and F. Petrock, “On Culture Change: Using the Company Values Framework to Help Leaders Execute a Transformational Study,” Human Resource Management 32 (1993): 29-50; and R. E. Quinn, Beyond Rational Management: Mastering the Paradoxes And Competing Demands of High Performance (San Francisco: Jossey-Bass, 1988).
    • Ethical Values in Organizations
      • Ethics
        • Rule of Law
        • Managerial Ethics
        • Social Responsibility
        • Ethical Dilemma
    • Forces That Shape Managerial Ethics Is Decision or Behavior Ethical and Socially Responsible? Beliefs and Values Moral Development Ethical Framework Rituals, Ceremonies Stories, Heroes Language, Slogans Symbols Founder, History Government Regulations Customers Special Interest Groups Global Market Forces Structure Policies, Rules Code of Ethics Reward System Selection, Training External Stakeholders Organizational Systems Personal Ethics Organizational Culture
    • Formal Structure and Systems of the Organization
      • Ethics committee
      • Chief Ethics Officer
      • Whistle-blowing
      • Code of ethics
      • Training programs
    • Shop ‘Til You Drop Workbook Activity 9. Human resource development: 8. Service orientation: 7. Diversity of employees: 6. Dress: 5. Company loyalty: 4. Teamwork: 3. Reward system: 2. Individual initiative: 1. Mission of store: Department Store Discount Store Culture Item