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Establishing an innovation programme in the Government Context
 

Establishing an innovation programme in the Government Context

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This presentation was developed for the 2010 Australian Innovation Festival. It was based on years of experience in establishing innovation programmes for government agencies and statutory ...

This presentation was developed for the 2010 Australian Innovation Festival. It was based on years of experience in establishing innovation programmes for government agencies and statutory authorities.

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    Establishing an innovation programme in the Government Context Establishing an innovation programme in the Government Context Presentation Transcript

    • Establishing and Innovation Programme
      In the Government Context
      An Innovation Catalyst™ Seminar
      Prepared and Presented by
      Marcus Tarrant
      Managing Director
      Mission HQ Pty. Ltd. ATF the Innovate Trust
    • Contact Details
      Marcus Tarrant
      Managing Director
      Mission HQ Pty. Ltd. ATF the Innovate Trust
      Marcus.tarrant@missionhq.com.au
      +61 3 9005 9710
      www.missionhq.com.au
      © Mission HQ Pty. Ltd. All Rights Reserved
      2
    • Copyright ©2010 Mission HQ.
      The format, structure and communication technique utilised in this document are the intellectual property of Mission HQ Pty. Ltd.
      This document is strictly classified as “Commercial in Confidence” and intended only for recipients expressly authorised by Mission HQ. Any modification or distribution under altered expression, by any means, in its entirety or in parts, to any person without written approval from Mission HQ is expressly prohibited.
      Natural Persons or bodies corporate may not copy, retransmit, distribute, publish or otherwise transfer any copyrighted material to third parties or contractors without the express permission of Mission HQ.
      This document is intended to reflect MISSION HQ’s high-level overview of the Innovation process. It does not constitute formal professional advice or a recommendation to potential licensors, tax advisors, inventors or other third parties as to a course of action in respect of the processes addressed, and should not be relied on as such. All care is taken in the preparation of this document but MISSION HQ bears no responsibility as to the contents of this document and disclaims any liability with respect to its use or misuse.
      Intellectual Property & Disclaimer
    • Seminar Agenda
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • Some inspiration
      Innovation is ugly, awkward, clunky, difficult and unknown. It lurks in garages, labs, fields, offices , cafes, pubs, the back of envelopes and around kitchen tables. Innovation is not about answers, but about finding the right problem. An innovation journey will take you through many loops, dead ends, and stale mates. It will force decisions you would rather not make. Innovation is a journey that changes both the destination and the traveller. Where will your journey begin?
      By Marcus Tarrant
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • About Mission HQ Pty. Ltd.
      © Mission HQ Pty. Ltd. All Rights Reserved
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      Some recent past clients of Mission HQ and the team:
    • Mission HQ Overview
      The team have undertaken the following projects
      Federal and State Government
      Department of Defence (DSTO) – Technology Transfer Advisory Group
      Department of Industry and Resources (WA) – Investor Ready Programme Design and Opportunity Evaluation Framework
      Department of Land ‘Landgate’ (WA) – Innovation programme design, and commercial engagement programme (Business Associations), technology commercialisation programme
      CSIRO – IP management process
      NICTA – Audinate Capital Raising 4.2m
      CRC’s
      CRC-ACS, CRC for Polymers, Dairy CRC
      VC’s
      Innovation Capital, Starfish Ventures – Austhink, Audinate, Ceram Polymerik etc.
    • How can we help?
      Innovation programme review
      Innovation training and workshops
      Ideation sessions
      Innovation process design and integration
      Opportunity assessment frameworks
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • Quote
      `“There is no sausage crank for innovation, but it’s possible to increase the odds of a ‘eureka!’ moment by assembling the right ingredients”.
      By Gary Hamel
      economic growth and social development are the result of invention and innovation, i.e. the result of systematically applied knowledge.
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • Innovation in the public sector
      Innovation in public services is very important, but unfortunately receives little study.
      Most research and analysis into innovation is at a policy facilitation level or focused on the private sector
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • What is innovation?
      Mini workshop – Creating an innovation mood board.
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • What is an innovation Programme
      Mini workshop – What does an innovation programme mean to us?
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • Some more ideas on innovation
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • Some macro drivers in public sector innovation
      Political Environment
      Changing public needs and modes of operation
      Changing policy , regulation and compliance requirements
      Reduced budget allocation
      New technologies
      Privatisation of government services
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • A new perspective on Innovation
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • You’re already doing it!
      © Mission HQ Pty. Ltd. All Rights Reserved
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      BAU
      Projects
    • Our dynamic innovation model
      © Mission HQ Pty. Ltd. All Rights Reserved
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      BAU
      Environ.
      Strategy
      Programmes
      Projects
    • Understanding Innovation
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • Breaking down the innovation models
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • Workshop - Models of Innovation
      © Mission HQ Pty. Ltd. All Rights Reserved
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      Open Innovation
      Closed Innovation
    • © Mission HQ Pty. Ltd. All Rights Reserved
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    • © Mission HQ Pty. Ltd. All Rights Reserved
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    • Innovation Programme Design
      The Innovation Hexagon™
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • The Innovation Hexagon™
      © Mission HQ Pty. Ltd. All Rights Reserved
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      2. Process
      1. Structure
      Innovation Programme
      Design
      6. Skills
      3. Information
      5. Technology
      4. Culture
    • 1. Structuring for Innovation
      Incentives
      Org Structure
      Programme Management
      Budget
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • 1.A. Incentives
      Incentives can be complex in government environments:
      Numerous human resources issues
      Budgetary issues
      Unions and impact of rewarding individuals
      Try to be creative:
      A letter from the director rewarding outstanding performance
      Invest in the idea, but make it public
      Public recognition and support of innovative ideas
      Offer more time to spend on innovative projects
      Small Gifts (Movie and dinner tickets)
      Create competitions
      Attendance at conferences
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • 1.B. Organisational Structure
      Break down silo’s
      Enable cross functional and cross level teams
      Allocate time (Innovation doesn’t just happen)
      Get people from remote locations together
      Hold offsite sessions to remove organisational constraints
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • 1.C Programme Management
      Programme management ties your functions together.
      A programme is the level at which benefits accrue.
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • 1.D. Budget
      A great place to start is by centralising a project budget
      Business Unit
      Site
      Department level
      Selling innovation as something new is hard. The facts are that innovation is already a part of what you do.
      All you are looking to do is give it a name and some support.
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • 2. Process
      © Mission HQ Pty. Ltd. All Rights Reserved
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      Develop Vision and Strategy
      Operational Processes
      Define business concept and long term vision
      Develop business strategy
      Develop long term vision
      Develop & Manage Products & Services
      Manage product and service portfolio
      Develop products and services
      Market & Sell Products & Services
      Understand markets & customers
      Develop go to market approach
      Develop sales strategy
      Develop & manage marketing plans
      Develop & manage sales plans
      Deliver products & services
      Plan for and acquire necessary resources
      Procure materials and services
      Produce/Manufacture/Deliver product
      Deliver service to customer
      Manage logistics and warehousing
      Manage Customer Service
      Develop customer care/customer service strategy
      Plan and manage customer service operations
      Measure and evaluate customer service operations
      Develop & Manage Human Capital
      Manage Information Tech.
      Manage Financial Resources
      Program & Portfolio management
      Manage knowledge & improvement
      Manage External relationships
      Support Processes
      Manage OH&S
      Develop & manage HR
      Manage information
      Perform planning & mgmt acct.
      Maintain project/ program methodology
      Determine environment
      Build Stakeholder relationsipos
      Create & manage organisational performance metrics
      Recruit, source & select employees
      IT Customer relationships
      Perform revenue accounting
      Develop OH&S Programme
      Manage Portfolio
      Manage gov.& ind. relationships
      Benchmark performance & manage change
      Develop & Counsel
      Continuity and Risk
      Perform general acct. & reporting
      Train & educate employees
      Manage board relations
      Manage Programmes
      Reward & retain employees
      Develop IT solutions
      Manage fixed assets & proejcts
      Monitor OH&S Programme
      Develop enterprise wide knowledge management
      Manage legal & ethical issues
      Re-deploy and retire employees
      Deploy IT solutions
      Process Payroll
      Ensure compliance
      Manage Projects & resource allocation
      Manage Innovation
      Manage Public Relations program
      Manage Employee info.
      Support IT services.
      Process payables & expenses.
      Manage remediation
    • 2. Sample innovation process: The Stage Gate
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • 2. Process Integration Points
      Prince 2
      PRINCE (which stands for Projects in Controlled Environments) was first developed by the UK government in 1989 as the standard approach to IT project management for central government. 
      PRINCE2 has been widely adopted and adapted by both the public and private sectors and is now the UK"s de facto standard for project management. 
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • 2. Process Integration Points (Cont.)
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • 3. Innovation Information
      Who are our customers?
      What do they think of what we do?
      What else could we do for them?
      Internal K Base
      Water Cooler
      Intranet
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • 4. Innovation Culture
      Meaningful work
      understanding how each person’s activity fits with the overall strategy and goals.
      Risk taking culture
      tolerance of failure as a pathway to learning
      Customer orientation
      seeking to deliver value rather than just deliver.
      Agile decision making
      nothing kills a culture of innovation faster than slow decisions. Maintaining momentum is key
      Organisational intelligence
      having the ability to integrate requirements from a number of sources
      Open communication
      innovation often stems from cross functional collaboration
      Empowerment
      Providing a level of independence in decision making
      Planning
      Understanding and working with resource constraints
      Learning organisation
      the share and capture of new knowledge and encoding of existing knowledge.
      Books
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • 4. Innovation Culture
      Some Crowd-sourced thoughts
      Create diversity
      compelling need | relevance;
      Innovation drives culture (opposite to: culture drives
      innovation)
      Foundation, risk aversion
      Intangible, language key determinant
      Fearful cultures crush innovation
      What goes on when management is not looking?
      Ability to make mistakes
      How do you react to failures?
      Relaxed environment - Physical environment
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • 4. Innovation Culture
      More Crowd-sourced thoughts
      Innovation and risk taking – willing to experiment, take risks, encourage innovation
      Outcome orientation – oriented to results vs oriented to process
      People orientation – degree of value and respect for
      people. Are people considered unique talents, or is an engineer an engineer
      Individual vs Team orientation – are individuals most highly noted, or are collective efforts
      Aggressiveness -- taking action, dealing with conflict
      Stability – openness to change
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • 5. Technology
      What support tools do we have?
      Intranet
      Innovation Portal
      State government innovation resources
      Federal innovation resources
      The web
      Software programmes?
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • 5. Technology
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • 5. Technology
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    • 5. Technology
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • 5. Technology
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • 6. Skills
      What training resources do we have:
      Attendance at conferences and events
      Onsite bespoke training
      Access to reading materials (online subscriptions)
      Books on innovation (The Innovation Library)
      Internal blogs on innovation (Intranet)
      Postings and articles online
      Power users
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • Where to focus and where not to focus
      when establishing an innovation programme
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • Where to focus
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • Where to focus (Cont.)
      A formal proposal evaluation process that involves all relevant functions
      Escalation mechanisms to defend rejected ideas, sending them to the innovation leader
      Cross functional sponsors assigned to each idea
      Idea tracking from inception to implementation
      Process discipline and continuous visibility of idea sharing status
      Supplier reward system to ensure suppliers are fairly rewarded for ideas that contribute to sustainable business success.
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • Where not to focus
      Wrong Motivation.
      Disgruntled employees looking for a way to vent their issues.
      Lack of Training.
      Don't’ assume that employees know how to generate innovative ideas.
      Incremental Innovation.
      Employees tend to only generate ideas related to their immediate sphere of influence.
      Often cross functional or cross process ideas generate the greatest ROI
      Irrelevant to Customer Needs.
      No mechanism for incorporating the voice of the customer
      Irrelevant to organisational Needs.
      No alignment between the ideas and organisational strategy or policy
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • Where not to focus
      Too Many Ideas and Poor Processes.
      Most ideas never go anywhere (often for good reason), this leads to employees feeling despondent
      Overwhelmed Managers.
      An unpopular policy or faulty process can lead to a deluge of almost identical ideas, leaving the innovation manager overwhelmed.
      Lack of Transparency.
      A suggestion box is not transparent.
      Lack of Oversight.
      Often a selected idea is given to others to manage through the delivery process
      Wrong Message.
      They encourage limited, anonymous ideation in isolation and without any feedback, as opposed to open and collaborative ideation that leads to breakthrough innovation and adds real value.
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • Some real roadblocks to innovation
      FUD – fear, uncertainty, doubt
      Trust – talking to right people
      Funding – budget
      Lack of needs identification
      People – biggest roadblocks: resistance to change | corporate culture
      Lack of knowledge and listening
      Bureaucracy – political process
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • Implementing an Innovation Process
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • Planning Your Innovation Programme
      What do we want to achieve from an innovation agenda?
      What can we learn from other innovation models and experiences?
      Why has it taken us so long to get our innovation programme moving?
      How will resource the programme and fund associated initiatives?
      How will we prioritise our projects?
      What kinds of innovation are we looking for, how do we know if it is “good”?
      What capabilities do we posses in house?
      What capabilities do we lack and can these be supported via training?
      Are we considering open or closed innovation models?
      How does our innovation programme fit within our landscape of existing projects.?
      Managing how will we manage competing priorities?
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • Case Study
      Our experiences with the WA Government
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • what are intangible assets?
      Programme Parameters
      Leverage statutory authority status
      >1m PA allocated for innovation programme establishment
      Quick wins a core component of the early activity
      Plan was to leverage existing Intellectual Assets initially and invest further in product development
      Increase ROI on $110m allocation PA and reduce allocation over time.
    • The programme in their own words
      The Innovation Program is a first for government in Western Australia. It is based on the research of best practice trends and information gathered from both internal and external sources, including public and private enterprises.
      Many organisations have recognised the need for innovation and implemented a system with various degrees of success.
      The challenge has been to develop a program that maintains the initial impetus and allows success to occur in a repeatable way.
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • Why Innovate?
      It is recognised by global businesses that the key to increasing commercial revenue and remaining competitive, and therefore sustainable, is innovation. Innovation harnesses enthusiasm and allows staff to be creative. It motivates people to be involved, by allowing them to be heard, and breaks down internal silos bringing people together to share ideas.
      An innovation program allows for the incorporation of all our values; creativity, excellence, growth and learning, community, sustainability and celebration.
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • Conclusions
      Establishing an innovation programme is a journey not just a destination.
      There needs to be support from the Corporate Executive and funding availability.
      Innovation is a mindset not a business unit, although centralised funding is recommended.
      The more people who are able to be involved the greater the momentum and the higher the chance of success.
      Innovation cannot become a part of the culture if the lag between idea and production is too great.
      © Mission HQ Pty. Ltd. All Rights Reserved
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    • How can we help
      Provision of innovation training services
      Innovation process design and integration
      Innovation programme establishment
      Outsourced management of innovation programmes
      Establishment of objectives and metrics for innovation management
      Facilitation of the creation of an innovation culture.
      © Mission HQ Pty. Ltd. All Rights Reserved
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