Unified Communications
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  • * Unified communications (UC) is the integration of real-time communication services – mentioned above.* UC is not a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types.[1]
  • to simplify and integrate all forms of communications in view to optimize business processes and reduce the response time, manage flows and eliminate device and media dependencies. It should be possible to easily transfer any activity or message to another medium. For example, one can receive a voice mail message and choose to access it through email or a cell phone. If the sender is online according to the presence information and currently accepts calls, the response can be sent immediately through text chat or video call. Otherwise, it may be sent as a non real-time message that can be accessed through a variety of media.

Transcript

  • 1. Unified Communications
    Presented by,
    Sarah Deori
    Utkarsh Verma
    Vandan Joshi
    Vijay Deep Shukla
    ChineahRowin
  • 2. Customer Facing Impact
    43% of Global region firms expect biggest impact on sales & cust. service personnel
    Communications In Today’s WorkplaceEnvironment: Chaotic, Cost-conscious, fragmented, and demanding
    Changing Workforce
    Communication Chaos
    Average information worker gets >50 messages/day in up to 7 different places
    Talent shortages, ageism, and culture clash among them will force employers to rethink acquiring and managing talent.
    Globalization
    Process Inefficiencies
    78% of CEOs say their companies are going global to find new customers
    93% organizations missed deadlines resulting in loss revenue to competitors
    Increased Mobility
    87% of workers work outside their headquarters building
    Tag!
    ~60% of enterprise phone calls go to voicemail, driving additional phone calls, emails, IM, etc…..
    CXO Impact
    24% Global region companies expecting senior management would receive significant benefits form UC
  • 3. What Is Unified Communications?
    Instant messaging
    Presence information
    IP telephony
    Video conferencing
    Call control
    Speech control
  • 4. How its different from unified messaging.
    Unified communications refers to both real-time and non-real time delivery of communications based on the preferred method and location of the recipient
    Unified messaging systems picksmessages from several sources (such as email, voice mail and faxes), but holds those messages only for retrieval at a later time.
  • 5. Vision For Unified CommunicationsIncreased productivity through communications convergence
    Served
    Users
    Un-Served
    Users
    Under Served
    Users
    E-Mail
    Calendaring
    VoIP
    Across Devices
    Conferencing
    InstantMessaging
    Across Networks
    Team Workspaces
    Business Process Integration
    Identity & Presence
    Application Integration
  • 6. Business process integration
    Allows an individual to send a message on one medium and receive on another
    Main focus of Unified Communications is to reduce communication response time
  • 7. Multicast
    Unicast
  • 8. Components
    Multiple modes of business communications can be seamlessly integrated
    A solution which consists of various elements
    call control
    Multi mode communications
    Presence
    instant messaging
    unified messaging
    speech access and personal assistant
    conferencing
    collaboration tools
    Mobility
    business process integration
  • 9. Business benefits
    Streamline information delivery
    Ensure ease of use
    Faster interaction and service-delivery
    More direct collaboration between co-workers and with suppliers and clients
  • 10. Who is it for
    Unified communications is very useful for knowledge workers
    Information workers
    Service workers
    Facilitates always-available style of communication
    Can be tailored to each person’s specific job or to a particular section of a company
  • 11. Thank You