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Unified Communications

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  • * Unified communications (UC) is the integration of real-time communication services – mentioned above.* UC is not a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types.[1]
  • to simplify and integrate all forms of communications in view to optimize business processes and reduce the response time, manage flows and eliminate device and media dependencies. It should be possible to easily transfer any activity or message to another medium. For example, one can receive a voice mail message and choose to access it through email or a cell phone. If the sender is online according to the presence information and currently accepts calls, the response can be sent immediately through text chat or video call. Otherwise, it may be sent as a non real-time message that can be accessed through a variety of media.
  • Transcript

    • 1. Unified Communications
      Presented by,
      Sarah Deori
      Utkarsh Verma
      Vandan Joshi
      Vijay Deep Shukla
      ChineahRowin
    • 2. Customer Facing Impact
      43% of Global region firms expect biggest impact on sales & cust. service personnel
      Communications In Today’s WorkplaceEnvironment: Chaotic, Cost-conscious, fragmented, and demanding
      Changing Workforce
      Communication Chaos
      Average information worker gets >50 messages/day in up to 7 different places
      Talent shortages, ageism, and culture clash among them will force employers to rethink acquiring and managing talent.
      Globalization
      Process Inefficiencies
      78% of CEOs say their companies are going global to find new customers
      93% organizations missed deadlines resulting in loss revenue to competitors
      Increased Mobility
      87% of workers work outside their headquarters building
      Tag!
      ~60% of enterprise phone calls go to voicemail, driving additional phone calls, emails, IM, etc…..
      CXO Impact
      24% Global region companies expecting senior management would receive significant benefits form UC
    • 3. What Is Unified Communications?
      Instant messaging
      Presence information
      IP telephony
      Video conferencing
      Call control
      Speech control
    • 4. How its different from unified messaging.
      Unified communications refers to both real-time and non-real time delivery of communications based on the preferred method and location of the recipient
      Unified messaging systems picksmessages from several sources (such as email, voice mail and faxes), but holds those messages only for retrieval at a later time.
    • 5. Vision For Unified CommunicationsIncreased productivity through communications convergence
      Served
      Users
      Un-Served
      Users
      Under Served
      Users
      E-Mail
      Calendaring
      VoIP
      Across Devices
      Conferencing
      InstantMessaging
      Across Networks
      Team Workspaces
      Business Process Integration
      Identity & Presence
      Application Integration
    • 6. Business process integration
      Allows an individual to send a message on one medium and receive on another
      Main focus of Unified Communications is to reduce communication response time
    • 7. Multicast
      Unicast
    • 8. Components
      Multiple modes of business communications can be seamlessly integrated
      A solution which consists of various elements
      call control
      Multi mode communications
      Presence
      instant messaging
      unified messaging
      speech access and personal assistant
      conferencing
      collaboration tools
      Mobility
      business process integration
    • 9. Business benefits
      Streamline information delivery
      Ensure ease of use
      Faster interaction and service-delivery
      More direct collaboration between co-workers and with suppliers and clients
    • 10. Who is it for
      Unified communications is very useful for knowledge workers
      Information workers
      Service workers
      Facilitates always-available style of communication
      Can be tailored to each person’s specific job or to a particular section of a company
    • 11. Thank You