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Certus Solutions (Uk) Llp   Game Change   Evolution Of Shared Services Saa S Technology
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Certus Solutions (Uk) Llp Game Change Evolution Of Shared Services Saa S Technology

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Certus Solutions explore the future of Shared Services cloud technology against the on-going quest for further efficiency drives and cost savings in the public sector. The seminar will provide insight ...

Certus Solutions explore the future of Shared Services cloud technology against the on-going quest for further efficiency drives and cost savings in the public sector. The seminar will provide insight into what it really means for Shared Services operations and how the new technology delivered as Software as a Service (“SaaS”) will play a key role in the future.

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Certus Solutions (Uk) Llp   Game Change   Evolution Of Shared Services Saa S Technology Certus Solutions (Uk) Llp Game Change Evolution Of Shared Services Saa S Technology Presentation Transcript

  • Game Change – The Future is Here Evolution of Shared Services SaaS Technology Mark Sweeny Chief Executive Officer Tim Warner Chief Operating Officer www.certus-solutions.comPrivate & Confidential 2007-2012 © Certus Solutions (UK) LLP. All Rights Reserved Version: 1.0
  • Introducing Certus Solutions Who are we…  Company founded in 2007, its origins from HM Prison Service Phoenix Shared Services Programme 2005-2008  Successfully delivered 7 major IT enabled Shared Services business change projects for Ministry of Justice (MoJ) and National Offender Management Services (NOMS)  f  Specialist in the delivery of Enterprise Resource Planning (ERP) and Software as a Services (SaaS) enabled business change programmes  Shared Services - HR, Payroll, Finance and CRM specialists  Oracle E-Business Suite and Fusion Applications  Oracle Accredited Education Centre (OAEC)  Preferred supplier for delivery of Oracle HCM and Payroll courses in the UK  Only OAEC partner trained by Oracle in HCM and Payroll Fusion Applications  Xxx Chair of UK Oracle User Group Special Interest Group for HR and PayrollPrivate & Confidential 2007-2012 © Certus Solutions (UK) LLP. All Rights Reserved Version: 1.0
  • Game Change – The Future is Here Evolution of Shared Services SaaS Technology Objectives For Today…  Provide insight into the Cloud and emerging technologies  Expose the myths around legacy ERP systems  Answer What does this mean for Shared Services Operations?  Gain an understanding of what Software as a Service (SaaS) actually is  Demonstrate example of SaaS capabilities  Provide insight into the challenges and success factors regarding deploymentPrivate & Confidential 2007-2009 © Certus Solutions Ltd. All RightsRights Reserved 2007-2012 (UK) LLP. All Reserved Version: 1.0
  • Shared Services Model Creating Positive Customer Experiences  Consistent Advice  Accuracy of data  Repeatable Rigorous Processes  Enhanced Management Information  Enforcement of Policy  Reduced Operational Cost Slide Adapted : Copyright © 2012 SYS-CON Media, Inc. — All Rights Reserved.Private & Confidential 2007-2009 © Certus Solutions Ltd. All RightsRights Reserved 2007-2012 (UK) LLP. All Reserved Version: 1.0
  • Evolution of Applications Disruptive Change Occurs Every 10 Years Mainframe Client-Server Web 1.0 Web 2.0 Time Sharing On Premise On Demand 1980 1990 2000 2010 Slide: © Oracle Corporation UK Ltd 2012Private & Confidential 2007-2012 © Certus Solutions (UK) LLP. All Rights Reserved Version: 1.0
  • Emerging Technologies Lifecycle The “HypeCycle!” The Internet 3 Tier Client Server Network Computers Electronic Commerce 2 Tier Client Server The .Net and Java Platforms Grid Enterprise Cloud Computing ResourceVisibility Component Based Shared Services Planning Development Call Centres Database Mining Disparate Image & Workflow Internet Cafe Business Intelligence Bespoke Applications Virtual Reality Interactive TV Management Information Smart Cards Enterprise Application Integration Mainframe Speech Recognition Technology Peak of Technology Inflated Trough of Slope of Plateau of Trigger Expectations Disillusionment Enlightenment Productivity Time Slide Adapted : Gartner GroupPrivate & Confidential 2007-2009 © Certus Solutions Ltd. All RightsRights Reserved 2007-2012 (UK) LLP. All Reserved Version: 1.0
  • An Example of the HypeCycle Traditional ERP Systems The Claim The Reality ERP system implementations are They are the most difficult and complex programmes to deliver and straight forward programmes to deliver many fail to deliver the benefits stated and some fail to deliver at all, this is often down to poor business change activities. ERP projects are IT enabled business change projects, emphasis on business change You can implement the solution “out of Vanilla Package Implementations “do not” exist. ERP packages were the box” always designed to be configured and extended You can deliver Return On Investment “False prophets” – traditional ERP systems take between 9-12 within 3 months of a vanilla months to implement correctly implementation ERP systems contain best of breed They don’t!. “Best of Breed” like vanilla is a concept. “Best of Breed” processes is what works for you and your organisation We can deploy ERP systems faster You can’t the systems come with proven implementation using Rapid Application Development methodologies that are aligned to the package that do work. They are and Agile methodologies often based upon a waterfall approach, but do encompass the concept of prototyping ERP systems easily integrate into the Only in recent years have the vendors developed industry standard wider enterprise interfaces, and integration still remains difficult and costlyPrivate & Confidential 2007-2009 © Certus Solutions Ltd. All RightsRights Reserved 2007-2012 (UK) LLP. All Reserved Version: 1.0
  • Ok…the Cloud is the next big thing So the question is… Why is the Cloud and “Software as a Service” technology any better?Private & Confidential 2007-2009 © Certus Solutions Ltd. All RightsRights Reserved 2007-2012 (UK) LLP. All Reserved Version: 1.0
  • The New World  Cloud computing is internet based computing, where shared servers provide resources and services, on-demand  No software or hardware to install, cloud computing solutions are acquired on an as and when required basis  Scalable, secure, reliable and more affordable, cloud computing offers the simplicity and immediacy to ever changing business models  Different commercial proposition based upon a utility or pay as you use model, with low upfront costsPrivate & Confidential 2007-2009 © Certus Solutions Ltd. All RightsRights Reserved 2007-2012 (UK) LLP. All Reserved Version: 1.0
  • The 7 Elements of Cloud Computing Value Elastic Utility Resource Pricing Economic Elements Capacity Pay as you go Pay as you grow No CAPEX Managed Virtualised Architectural Elements Operations Resources Simple, Abstract Environment Strategic Elements Focus on core business 3rd Party Leave operations to Ownership Management someone else Automation Self- Service Provision Concept: Adapted from www.mwdadvisors.comPrivate & Confidential 2007-2012 © Certus Solutions (UK) LLP. All Rights Reserved Version: 1.0
  • Key Characteristics and Themes The Next Generation of Cloud SaaS products have…  Role Based User-Experience  Simpler Application Security  Intelligent Business Processes  Built for the mobile workforce supporting mobile devices  Integrates social media into the workplace  Services Orientated – Customer Driven User Experience  100% Open Standards for Integration  Unified, embedded real time Business Intelligence  Exception Based Management  Centralised Application Lifecycle ManagementPrivate & Confidential 2007-2009 © Certus Solutions Ltd. All RightsRights Reserved 2007-2012 (UK) LLP. All Reserved Version: 1.0
  • For Shared Services It’s All About Service and Service Design ! The Secret to Cloud Applications is understanding…  that you are procuring a SERVICE and not a system  the limitations and constraints of what is being offered  the SERVICE GAPS and finding innovative solutions for gaps in process  accepting you cannot customise, but you adopt and adapt process  finding ways to incorporate the technology into business processes  that you embrace social media concepts into the design  that you can get the customer to undertake more of the process through self servicePrivate & Confidential 2007-2009 © Certus Solutions Ltd. All RightsRights Reserved 2007-2012 (UK) LLP. All Reserved Version: 1.0
  • Shared Services - Changing the Game  Understand the Service Offering and the Service you are Offering  Buy a Service; and get the supporting system up and working asap  Demo functionality earlier and use the features of the system! Incorporate them into your service offering by adopting the system’s service and adapting your business process  Prototype, adopt and adapt, deploy…  Excel, Word, Powerpoint – we don’t customise, so why customise ERP ?Private & Confidential 2007-2012 © Certus Solutions (UK) LLP. All Rights Reserved Version: 1.0
  • Evolution to a New Operating Model Advantages…  Cloud apps are modern, accessible and user friendly  Don’t require CAPEX budget approval  Predictable monthly costs that covers all aspects of deployment  Greater control of everyday use  Opportunity to re-engineer and simplify business processes  Quicker deployment in comparison to traditional ERP systemsPrivate & Confidential 2007-2009 © Certus Solutions Ltd. All RightsRights Reserved 2007-2012 (UK) LLP. All Reserved Version: 1.0
  • Challenges to Overcome in a Shared Services Environment Key Challenges  Creating the business case to move to cloud technology  Ability to adopt a service and adapt business processes accordingly  Learn to compromise around gaps and find innovative solutions  Data Migration where required will remain challenging  Culture change in regard to using a standardised system  Overcoming security concerns regarding storing data in the cloudPrivate & Confidential 2007-2009 © Certus Solutions Ltd. All RightsRights Reserved 2007-2012 (UK) LLP. All Reserved Version: 1.0
  • Critical Success Factors of Technology enabled Shared Services Programmes The success factors are not around the technology…  Strong governance, ensure the customer is well represented  Drop emotional language, use every opportunity to bring people together  Understand the customer and the business operating environment  End-to-end Service design is everything ! Focus on the customer  Business Change only really works if the customer sees the benefit; buys-in & initiates the change themselves – Communication is key  Know your suppliers; their capabilities; limitations and desires & wants  Stakeholder Management, never take your eye off the political arena  Generate and control your own PR Private & Confidential2007-2012 © Certus Solutions(UK) LLP. All Rights Reserved 2007-2012 (UK) LLP. All ReservedPrivate & Confidential 2007-2009 © Certus Solutions Ltd. All RightsRights Reserved Version: 1.0
  • Game Change – The Future is Here Evolution of Shared Services SaaS Technology Objectives For Today…  Expose the myths around legacy ERP systems  Provide insight into the Cloud and emerging technologies  Answer – What does this mean for Shared Services Operations?  Gain understanding of what Software as a Service (SaaS) actually is  Demonstrate example SaaS capabilities  Provide insight into the challenges ahead regarding deploymentPrivate & Confidential 2007-2009 © Certus Solutions Ltd. All RightsRights Reserved 2007-2012 (UK) LLP. All Reserved Version: 1.0
  • Contact Information We look forward to hearing from you… Mark Sweeny Chief Executive Officer mark.sweeny@certus-solutions.com Certus Solutions Ltd 100 Pall Mall St James Tim Warner London SW1Y 5NQ Chief Operating Officer 0044 207 321 3858 Tim.warner@certus-solutions.com 0044 207 321 3880 www.certus-solutions.comPrivate & Confidential 2007-2009 © Certus Solutions Ltd. All RightsRights Reserved 2007-2012 (UK) LLP. All Reserved Version: 1.0