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Engaging Citizens      Information technology and new media      Martin Stewart-Weeks      Internet Business Solutions Gro...
“Our processes should allow the                  community to provide input                  throughout the policy and ser...
Propositions © 2010 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential   3Education Virtual Event
Control?       Resilience?© 2010 Cisco and/or its affiliates. All rights reserved.                                        ...
Rapid, unpredictable change…risks and opportunities…transitions                                                   Resilien...
From PUSH to PULL…                                               The Big Shift in                                         ...
A new theory of the business © 2010 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential   7Education Vi...
“Edge organizations are characterized                  by the widespread sharing of                  information and the p...
Examples © 2010 Cisco and/or its affiliates. All rights reserved.              Cisco Confidential   9Education Virtual Event
#actvcc was great! Please do so again.                                                                                    ...
© 2010 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential   11
.   Cure Violence takes a 21st-century approach to “meeting people where they’re at” and invites the messengers to   ‘comm...
© 2010 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential   13
© 2010 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential   14
NATO’s                                                             Policy                                                 ...
© 2010 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential   16
© 2010 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential   17Education Virtual Event
© 2010 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential   18Education Virtual Event
© 2010 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential   19Education Virtual Event
βetaWorks is a website that gives ABS designers a place to showcase what      theyre working on, in order to gain feedback...
© 2010 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential   21
© 2010 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential   22
http://agimo.govspace.gov.au/page/gov2register/https://spreadsheets.google.com/spreadsheet/ccc?key=0Ah41IAK0HzSTdGZ4dkFaQ0...
Possibilities © 2010 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential   24Education Virtual Event
The network knows       more than we do... © 2010 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential  ...
Invitation to engage... © 2010 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential   26Education Virtua...
Dispersing power,                                           authority and control © 2010 Cisco and/or its affiliates. All ...
Communities and                                                networks, as well as                                       ...
Coherence, Scale,                                                      Accountability © 2010 Cisco and/or its affiliates. ...
Ten Ways E-government can Strengthen Democracy                                                                            ...
© 2010 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential   31
Convivial technology   Co-operation   Promotes collaboration between people and institutions   Transparency   Its origins ...
© 2010 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential   33
© 2010 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential   34
© 2010 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential   35
© 2010 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential   36
Mypolice does direct, open conversations between YOU and the police. MyPolice is a neutral space where you can tell your s...
Dialogue Cafe                 Lisbon                                    Rio de Janeiro   Ramallah   Tel Aviv              ...
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Anzsog national conference engaging citizens msw july 2011

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Transcript of "Anzsog national conference engaging citizens msw july 2011"

  1. 1. Engaging Citizens Information technology and new media Martin Stewart-Weeks Internet Business Solutions Group, Sydney, July 2011© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1
  2. 2. “Our processes should allow the community to provide input throughout the policy and service delivery process. Information technology can play a crucial role facilitating communication between citizens and governments.” Mr Terry Moran AO Secretary, Department of the Prime Minister and Cabinet Address to the Graduate School of Government, University of Sydney, May 2011 Surfing the next wave of reform© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2
  3. 3. Propositions © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3Education Virtual Event
  4. 4. Control? Resilience?© 2010 Cisco and/or its affiliates. All rights reserved. l Cisco Confidential 4
  5. 5. Rapid, unpredictable change…risks and opportunities…transitions Resilience Growth, inclusion, sustainability… Innovation Productivity The art and practice of connectedness… assets, culture, capabilities “Embracing the new instincts, cultures and capabilities of ‘connectedness’ is central to the ability of governments and the public sector to meet the new demands they confront. It is increasingly the human networks of knowledge, people and communities that will drive innovation for economic resilience, social inclusion and environmental sustainability.” The Future Course of Modern Government, IPAA, April 2011© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5
  6. 6. From PUSH to PULL… The Big Shift in Three Waves 1 Infrastructure 2 Knowledge flows 3 Institutions © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6Education Virtual Event
  7. 7. A new theory of the business © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7Education Virtual Event
  8. 8. “Edge organizations are characterized by the widespread sharing of information and the predominance of peer-to-peer relationships. Edge organizations have a fundamentally different power topology from traditional organizations. ... Edge organizations are, in fact, collaborative organizations that are inclusive, as opposed to hierarchies that are authoritarian and exclusive....Edge organizations are organizations where everyone is empowered by information and has the freedom to do what makes sense.”© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8
  9. 9. Examples © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9Education Virtual Event
  10. 10. #actvcc was great! Please do so again. Appreciated some humour and there seemed to be less spin, more honesty. #actvcc Interesting experiment - feed polluted with 2 many "is this a good idea" tweets, hiding real questions. Analysis can come afterwards! Disappointed to catch only the very end of the #actvcc - I had lots of questions to ask. Looking forward to the next one :) ACT Chief Minister Katy Gallagher says she is a bit nervous, and is not sure how well it will work. "I dont know whether you can summarise answers to questions in 140 characters, in fact that will probably be hard for many politicians," she said. "But its just another way of opening up government processes and the mystery of government processes to a larger group of people." Ms Gallagher says they may do it again if is successful. "Im not sure what were going to get out of it at the end of the day. Weve never done this before. Ive never participated in a group Tweet session before, so it is with some nervousness," she said. "But what Im#actvcc 665 tweets generated 541,305 trying to do here is show that there are different ways that theimpressions, reaching an audience of community can engage with their elected representatives.“104,686 followers according to http://www.abc.net.au/news/2011-07-26/act-twitter-community-@hashtracking cabinet/2810294/?site=canberra&source=rss© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10
  11. 11. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11
  12. 12. . Cure Violence takes a 21st-century approach to “meeting people where they’re at” and invites the messengers to ‘communicate with the tools they’re already using like social networking utilities and SMS technology to distribute firsthand text and multimedia responses to violence in their own cities. Users can comment and connect with one another and affect change through actionable content submitted by Cure Violence partners and local and national organizations who adopt it to organize and mobilize. Cure Violence content will be accessible via web, mobile device, broadcast, public projection and exhibitions. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12Education Virtual Event
  13. 13. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13
  14. 14. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14
  15. 15. NATO’s Policy Jam 4,000 participants 10,000 logins 124 countries 5 days 10 streams 26 online hosts 75 facilitators © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15Education Virtual Event
  16. 16. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16
  17. 17. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17Education Virtual Event
  18. 18. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18Education Virtual Event
  19. 19. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19Education Virtual Event
  20. 20. βetaWorks is a website that gives ABS designers a place to showcase what theyre working on, in order to gain feedback from the public and make sure what were doing is what the public needs© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20
  21. 21. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21
  22. 22. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22
  23. 23. http://agimo.govspace.gov.au/page/gov2register/https://spreadsheets.google.com/spreadsheet/ccc?key=0Ah41IAK0HzSTdGZ4dkFaQ0E3VHlNRDFZQzk0NzEyQkE&authkey=CMu-9f8E&hl=en_GB#gid=0© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23
  24. 24. Possibilities © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24Education Virtual Event
  25. 25. The network knows more than we do... © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25Education Virtual Event
  26. 26. Invitation to engage... © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26Education Virtual Event
  27. 27. Dispersing power, authority and control © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 27Education Virtual Event
  28. 28. Communities and networks, as well as organisations and institutions © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 28Education Virtual Event
  29. 29. Coherence, Scale, Accountability © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 29Education Virtual Event
  30. 30. Ten Ways E-government can Strengthen Democracy (Peter Shergold, AMPlify2011 Can eGovernment Save Democracy) 1. Make government more accessible 2. Enable the public to become more participatory 3. Take wider soundings of public opinion government can Strengthen Democracy 2011 Can eGovernment Save Democracy) 4. Strengthen political advocacy 5. Improve public amenity 6. Influence socially-responsible behaviour 7. Empower the coproduction of service delivery 8. Hold governments to account 9. Create democratic dialogue 10. Engage the public directly in policy development © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 30Education Virtual Event
  31. 31. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 31
  32. 32. Convivial technology Co-operation Promotes collaboration between people and institutions Transparency Its origins and ownership are clear. Its workings are intelligible to nonexperts. There is no asymmetrical advantage of knowledge to some of its users Decentralisation Its ownership, production and control are distributed. It is not monopolised by a professional elite Flexibility It is easy for users to modify, adapt, improve or inspect its core. Individuals may freely choose to use it or give it up Redundancy It is not the only solution, not a monopoly, but one of several options Efficiency It mininises impact on ecosystems. It has a high efficiency for energy and material and is easy to reuse Kevin Kelly, What Technology Wants, Viking, 2010 p264© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 32
  33. 33. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 33
  34. 34. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 34
  35. 35. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 35
  36. 36. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 36
  37. 37. Mypolice does direct, open conversations between YOU and the police. MyPolice is a neutral space where you can tell your story knowing the people who count will read it and it will make a difference http://www.mypolice.org/© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 37
  38. 38. Dialogue Cafe Lisbon Rio de Janeiro Ramallah Tel Aviv Toronto Amsterdam London Berlin© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 38
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