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Final Draft Mgt.Theoryand Communications210 Group Project2010
 

Final Draft Mgt.Theoryand Communications210 Group Project2010

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  • Slide complete 04/03/2010 Pierre Omidyar founded eBay on a simple idea: People are basically good. This fundamental belief created a completely new kind of marketplace, forever transforming e-commerce. Today our values continue to guide how we do business and connect buyers and sellers around the world. Mission statement: "We help people trade practically anything on earth." eBay was founded with the belief that people are basically good. We believe that each of our customers, whether a buyer or a seller, is an individual who deserves to be treated with respect. We will continue to enhance the online trading experiences of all -- collectors, hobbyists, dealers, small business, unique item seekers, bargain hunters, opportunistic sellers, and browsers. The growth of the eBay community comes from meeting and exceeding the expectations of these special people." eBay Inc. pioneers communities built on commerce, sustained by trust, and inspired by opportunity. eBay brings together millions of people every day on a local, national and international basis through an array of websites that focus on commerce, payments and communications.
  • Slide complete 04/03/2010
  • How to explain this slide?
  • Slide finished -04/03/2010
  • Slide complete 04/03/2010 The Net Revenue including: eBay.com, Bill Me Later (online payments), PayPal (online payments), Rent.com (apartment and home rentals), Shopping.com (comparison shopping), 30% of Skype (Internet communications. EBAY sold 70% of Skype to a group of investors in a transaction valuing the business at $2.75 billion. ), and StubHub (online ticket sales). On October, 2005, eBay has acquired Skype, the global Internet communications company. In September, 2007 Skype delivered a third consecutive quarter of segment profitability. eBay paid $1.39 billion for Skype’s impairment goodwill (One of the Operating expenses). Skype underperforms in 2007. Did eBay made wrong decision? Geographically, all three major regions, Europe, North America and Asia exhibited robust revenue growth. Skype contributed $116 million in 2008, Skype has contributed $127 million of profit 2009. Sure, those are small contributions – less than 6% of eBay’s overall income–but Skype has the potential to generate huge profits if it can figure out how to monetize its 480 million users, who mostly access its free internet phone services. DE will talk about more about eBay’s globalization.
  • Slide complete 04/03/2010 As of December 2009, the marketplaces segment had 90.1 million active users (compared with 87.7 million a year earlier). This is a clear indication of how our company eBay thrived even in the midst of the global financial crisis of 2008.
  • 04/28/10 Slide complete 04/03/2010
  • Slide Complete-04/03/2010
  • Amazon.com, Google.com, Yahoo.com are powerful competitors in the online marketplace arena. eBay, Inc. is re-focusing it’s strategies to remain competitive. Acquisitions of companies like Skype and StubleUpon have not lived-up to expectations. http://bits.blogs.nytimes.com/2009/04/23/undoing-meg-whitmans-ebay/ eBay, Inc. is now moving in the direction of fixed-prices, free-shipping which are mainstays for competitors like Amazon which is somewhat of a departure from founder, Pierre Omidyar’s vision of five core values: 1) People are basically good. 2) Everyone has something to contribute. 3) An honest, open environment can bring out the best in people. 4) Everyone deserves recognition and respect as a unique individual. 5) You should treat others the way you want to be treated. http://www.nytimes.com/2008/08/20/technology/20ebay.html?_r=1 http://e-articles.info/e/a/title/A-Little-eBay-History/ Hyper-competition, pg.277 Scott’s conclusive arguments is to draw off of D’s Opportunities
  • Ease of Use: Easy to follow information is provided for both buyers and sellers. Payment Methods: What payment method should I use? How you pay for items you buy on eBay depends on the payment options offered by the seller. Before you bid, read the item description carefully to learn what kinds of payments the seller accepts.   Cash, checks, and other non-secure methods aren't allowed for most eBay purchases, with a few exceptions. All sellers offer at least one of the approved electronic payment methods—PayPal, ProPay, Moneybookers, or Paymate—or accept credit card payments through their merchant credit card account . (When you pay with a credit card to the seller's merchant account using the Pay Now button, your payment is securely processed without the seller seeing your credit card number.) http://pages.ebay.com/help/pay/pay-on-ebay.html
  • Competitve Advantage: Other online retailers gave the buyer or seller any information so all transactions would be suspect. Feedback scores and stars The Feedback score is one of the most important pieces of a Feedback Profile. It’s the number in parentheses next to a member’s user ID and is also located at the top of the Feedback Profile. Next to the Feedback score, you may also see a star.   A Feedback score of at least 10 earns you a yellow star The higher the Feedback score, the more positive ratings a member has received. As your Feedback score increases, your star will change color accordingly, all the way to a silver shooting star for a score above 1,000,000!
  • Slide complete 04/03/2010
  • WorldofGood.com Through WorldofGood.com, we give a weaver in the mountains of Tibet the same chance to make a livelihood as a work-at-home mom in Toledo. And consumers get to shop in a marketplace that's filled with ethically-sourced, Fair Trade and eco-friendly goods. Since launching in September 2008, WorldofGood.com has featured tens of thousands of unique items from more than 70 countries that span 75 different product categories. Built with our partner World of Good Inc., WorldofGood.com directly connects a growing market of socially responsible consumers to thousands of underserved producers around the globe. Independent organizations we call Trust Providers verify the positive impact of every product on people and our planet. By choosing to purchase products that are handmade, upcycled, organic, or Fair Trade, WorldofGood.com consumers help ensure economic empowerment and environmental sustainability through their shopping decisions. http://www.eim.ebay.eu/
  • http://www.ebayinc.com/sustainability eBay Green Team We believe small actions can make a big difference in the world. And that's what the eBay Green Team is all about: encouraging and empowering individuals to buy, sell and think green every day. Today, more than 2,300 employees around the world are eBay Green Team members, promoting green business practices within eBay, volunteering in our communities, and supporting environmental legislation. In early 2009, we invited consumers to join the cause, and in just six weeks, 100,000 people became members of the eBay Green Team. Although it's just a start, we see great things happen when we harness the power of eBay's community of buyers and sellers. Building a Greener Marketplace Collaborating more with our buyers and sellers remains an area of opportunity for us. We help our customers make smarter, greener choices by providing thoughtful tools and solutions. For example, in both 2007 and 2008, we offered a seminar for eBay buyers and sellers at eBay Live! about "greening" their businesses. One of the largest environmental impacts of our business model is the shipping that occurs between sellers and buyers. So, in 2007, we worked with the United States Postal Service to introduce new, environmentally friendly Priority Mail packaging. This co-branded packaging is Cradle-to-Cradle certified, and is available free through the USPS shipping hub on eBay.com. See ebay.com/greenteam for more on how we're encouraging consumers to shop green. Greener Campuses eBay Inc.’s businesses start from a greener place, but we don’t stop there. We are committed to running our business in ways that have less impact on the planet. That’s why we’ve set a goal to reduce our absolute greenhouse gas emissions by 15 percent by 2012 over our 2008 emissions. • Measurement for management: For the past three years, eBay Inc. has performed a greenhouse gas emissions inventory covering all Scope 1 and Scope 2 emissions, and a portion of Scope 3 emissions. • Renewable Energy: In early 2008, PayPal’s headquarters turned on a 650kW solar installation – the largest commercial installation in the city of San Jose California. The 3,248 panels cover more than a football field of roof space take up to 18 percent of that campus’ energy off the grid completely. • Data Centers: eBay’s state-of-the-art environmentally responsible data center in Salt Lake City, now under construction, will showcase the best and most innovative thinking in green data center design, technology, construction and operation. • Energy efficiency and green buildings: eBay’s newest headquarters building in San Jose, Calif., was designed and built to the U.S. Green Building Council’s LEED Gold standard – the first of its kind in the city. Partnerships for Change To guide our efforts and share best practices, we collaborate regularly with nonprofit advocates, government entities, and peer companies through organizations such as Ceres, Business for Social Responsibility, Sustainable Silicon Valley, and the World Resources Institute Green Power Market Development Group. We also lend our voice to begun to relevant public policy discussions, such as the Business for Innovative Climate and Energy Policy (BICEP), a coalition of consumer-facing brands in the U.S. advocating for aggressive climate legislation. This builds on our signature of the 2007 Bali Communiqué on Climate Change, the 2008 Poznan Communiqué on Climate Change and the 2009 Copenhagen Communiqué on Climate Change, all calling for a comprehensive, legally binding United Nations framework to address climate change eBay Giving Works Through eBay Giving Works and eBay for Charity, we are connecting customers in the U.S. and U.K. with the causes they care about by offering convenient and trusted ways to give to favorite nonprofits. Since 2003, these two programs have facilitated fundraising of more than $165 million. Here's how it works: Sellers can donate a percentage of their item's final sale price to a nonprofit organization certified for the program. Buyers can purchase these items, identified by the distinctive blue-and-yellow ribbon, or add a minimum $1 donation at checkout to any eBay purchase paid through PayPal. Nonprofits can receive donations and sell their own goods for free to raise funds on eBay. And through PayPal, all eBay members can make a direct cash donation at the nonprofit's Donate Now page. The power of these programs and the eBay community becomes most evident in times of crisis. When the South Asian tsunami hit in 2004, a disaster relief program was quickly established, and, together, eBay, the eBay Foundation and the eBay community contributed more than $6 million to aid the relief effort. MicroPlace Through MicroPlace, PayPal provides an easy and effective way for people to make investments in the world's working poor, helping to alleviate poverty. An investment of as little as $20 has the power to help someone on the margins of society become economically productive and potentially, transform lives. It will fund part of a loan that will enable recipients to start a business, build self confidence and support themselves and their families. Investors benefit as well, getting their money back – with interest – when the investment matures. With MicroPlace, PayPal provides a sustainable way to raise the dollars needed to provide microfinance services to a billion poor people. To date, MicroPlace has helped more than 150,000 people around the world. PayPal Nonprofits PayPal for Nonprofits is the fundraising vehicle of choice for cause-related organizations small and large, and supports their worthy efforts through discounts for registered nonprofits. In 2008, more than 100,000 organizations used PayPal to raise over $850 million. In partnership with Blackbaud, PayPal is helping new and growing nonprofits reach their fundraising goals with a point-and-click website builder, BlackbaudNow, with secure donation processing and the ability to send emails and record donors' giving histories. And when, in late 2008, PayPal and eBay teamed up to offer eBay customers the ability to donate a dollar at checkout, $1 million dollars was donated to a variety of nonprofits in just the first three months. Millions of people around the world know that PayPal is the faster, safer way to pay. It’s also better for the planet. PayPal’s balance-funded payments are transacted as transfer of funds between PayPal account holders, which means fewer greenhouse gas emissions than similar transactions made through traditional banking and credit card payments. eBay Foundation Illustrating yet another first, the eBay Foundation was established in 1998 using pre-IPO stock, underscoring the company’s longstanding commitment to philanthropy. One of the ways the Foundation contributes to the economic and social well-being of local communities is by engaging eBay employees through charitable giving and volunteerism. Through eBay Foundation GIVE Teams, employees are directly involved in recommending grants to deserving causes in their communities around the world. Recently, our China GIVE Team helped provide computers to a local elementary school, and the San Jose GIVE Team sponsored a "Share Your Lunch" campaign to benefit the local food bank. In addition, the eBay Foundation has supported efforts to alleviate poverty and support economic development, often through grants to microenterprise organizations. These programs directly helped over 1,200 individuals and indirectly supported an additional 1.5 million people.
  • Scott’s conclusive arguments is to draw off of D’s Opportunities Amazon.com, Google.com, Yahoo.com are powerful competitors in the online marketplace arena. eBay, Inc. is re-focusing it’s strategies to remain competitive. Acquisitions of companies like Skype and StubleUpon have not lived-up to expectations. http://bits.blogs.nytimes.com/2009/04/23/undoing-meg-whitmans-ebay/ eBay, Inc. is now moving in the direction of fixed-prices, free-shipping which are mainstays for competitors like Amazon which is somewhat of a departure from founder, Pierre Omidyar’s vision of five core values: 1) People are basically good. 2) Everyone has something to contribute. 3) An honest, open environment can bring out the best in people. 4) Everyone deserves recognition and respect as a unique individual. 5) You should treat others the way you want to be treated. http://www.nytimes.com/2008/08/20/technology/20ebay.html?_r=1 http://e-articles.info/e/a/title/A-Little-eBay-History/ Hyper-competition, pg.277 Scott’s conclusive arguments is to draw off of D’s Opportunities
  • What is an Energy Server? Built with our patented solid oxide fuel cell technology, Bloom's Energy Server™ is a new class of distributed power generator, producing clean, reliable, affordable electricity at the customer site. Fuel cells are devices that convert fuel into electricity through a clean electro-chemical process rather than dirty combustion. They are like batteries except that they always run. Our particular type of fuel cell technology is different than legacy "hydrogen" fuel cells in four main ways: Low cost materials – our cells use a common sand-like powder instead of precious metals like platinum or corrosive materials like acids. High electrical efficiency – we can convert fuel into electricity at nearly twice the rate of some legacy technologies Fuel flexibility – our systems are capable of using either renewable or fossil fuels Reversible – our technology is capable of both energy generation and storage Each Bloom Energy Server provides 100kW of power, enough to meet the baseload needs of 100 average homes or a small office building... day and night, in roughly the footprint of a standard parking space. For more power simply add more energy servers. --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------   Energy Server Architecture At the heart of every Energy Server™ is Bloom's patented solid oxide fuel cell technology. Each Energy Server consists of thousands of Bloom's fuel cells. Each cell is a flat solid ceramic square made from a common sand-like "powder." Each Bloom Energy fuel cell is capable of producing about 25W... enough to power a light bulb. For more power, the cells are sandwiched, along with metal interconnect plates into a fuel cell "stack". A few stacks, together about the size of a loaf of bread, is enough to power an average home. In an Energy Server, multiple stacks are aggregated together into a "power module", and then multiple power modules, along with a common fuel input and electrical output are assembled as a complete system.   For more power, multiple Energy Server systems can be deployed side by side. In addition to Bloom's unmatched performance, this modular architecture offers... easy and fast deployment inherent redundancy for fault tolerance high availability (one power module can be serviced while all others continue to operate) mobility   Solid Oxide Fuel Cells Fuel cells were invented over a century ago and have been used in practically every NASA mission since the 1960's, but until now, they have not gained widespread adoption because of their inherently high costs. Legacy fuel cell technologies like proton exchange membranes (PEMs), phosphoric acid fuel cells (PAFCs), and molten carbonate fuel cells (MCFCs), have all required expensive precious metals, corrosive acids, or hard to contain molten materials. Combined with performance that has been only marginally better than alternatives, they have not been able to deliver a strong enough economic value proposition to overcome the status quo. Some makers of legacy fuel cell technologies have tried to overcome these limitations by offering combined heat and power (CHP) schemes to take advantage of their wasted heat. While CHP does improve the economic value proposition, it only really does so in environments with exactly the right ratios of heat and power requirements on a 24/7/365 basis. Everywhere else the cost, complexity, and customization of CHP tends to outweigh the benefits. For decades, experts have agreed that solid oxide fuel cells (SOFCs) hold the greatest potential of any fuel cell technology. With low cost ceramic materials, and extremely high electrical efficiencies, SOFCs can deliver attractive economics without relying on CHP. But until now, there were significant technical challenges inhibiting the commercialization of this promising new technology. SOFCs operate at extremely high temperature (typically above 800°C). This high temperature gives them extremely high electrical efficiencies, and fuel flexibility, both of which contribute to better economics, but it also creates engineering challenges. Bloom has solved these engineering challenges. With breakthroughs in materials science, and revolutionary new design, Bloom's SOFC technology is a cost effective, all-electric solution. Over a century in the making, fuel cells are finally clean, reliable, and most importantly, affordable
  • CLEAN POWER ON DEMAND Bloom Energy’s ES-5000 delivers clean power to meet your base load electricity needs. Rain or shine, the ES-5000 seamlessly produces power in parallel with the utility grid. Your new power source will reduce your emissions and save you money. RELIABLE RISK MITIGATION The ES-5000 operates at unmatched electrical efficiencies. That means that it consumes less fuel and produces less CO2 than competing technologies. As the aging grid infrastructure and rising fuel costs cause utility prices to soar, the economic benefits of your ES-5000 will continue to increase. HIGH-TECH, LOW-COST Utilizing planar solid oxide fuel cell (pSOFC) technology first developed for NASA’s Mars program, the ES-5000 produces clean power at down-to-earth prices. Unlike other fuel cell technologies, Bloom’s SOFCs are well suited to high-volume, low-cost manufacturing. The ES-5000 employs a modular architecture that enables the total installation size to be tailored to your base load electricity demand. Installations can scale from 100 kW – 1 MW or more. ALL-ELECTRIC POWER The ES-5000’s superior electrical efficiency eliminates the need for complicated CHP systems, and expands the siting opportunities available to you. Your ES-5000 can be installed outdoors in hours rather than months or years. FUEL FLEXIBILITY The ES-5000 can run on natural gas, as well as, renewable fuels like biogas. You choose what works for you. Onsite fuels can provide added insurance for your critical loads, and the ES-5000 can switch between fuels on-the-fly. Future generations of Bloom Energy’s Energy Servers will offer the unique capacity to operate as an energy storage device, thus creating a bridge to a 100% renewable energy future. Welcome to clean, quiet electricity that’s always on. Welcome to the ES-5000 Energy Server. PRODUCT DATASHEET ES-5000 Energy Server About Bloom Energy Bloom Energy is making clean, reliable energy affordable. Our unique on-site power generation systems utilize an innovative fuel cell technology with roots in NASA’s Mars program. By leveraging breakthrough advances in materials science, Bloom Energy systems are among the most efficient energy generators; providing for significantly reduced operating costs and dramatically lower greenhouse gas emissions. By generating power where it is consumed, Bloom Energy offers increased electrical reliability and improved energy security, providing a clear path to energy independence. News & Awards • Newsweek’s Top 10 Eco-Friendly Companies • CNN/Money Ten Game Changing Startups • CNBC “Cutting Edge Energy” Headquarters: Sunnyvale, California For More Information: [email_address] Your facility’s main circuit breaker ES-5000 Energy Server © Bloom Energy Corporation 2010. All Rights Reserved. Printed on recycled paper Bloom Energy Corporation 1252 Orleans Drive Sunnyvale CA 94089 T 408 543 1500 www.bloomenergy.com ES-5000 UTILITY Fuel YOUR POWER IS SECURE The ES-5000 has been designed in compliance with Underwriters Laboratories (UL) and a variety of safety standards, and is backed by a comprehensive warranty. The ES-5000 actively communicates with Bloom Energy’s network operations center. Should the system require unscheduled maintenance, we’ll be deploying a solution before you even know there’s a problem. Technical Highlights Inputs Fuels Natural Gas, Directed Biogas Input fuel pressure 15 psig Fuel required @ rated power 0.661 MMBtu/hr of natural gas Water required (for startup only) 120 gallons municipal water Outputs Rated power output (AC) 100 kW Electrical efficiency (LHV net AC) > 50% Electrical connection 480V @ 60 Hz, 4-wire 3 phase Physical Weight 10 tons Size 224" x 84" x 81" Emissions NOx < 0.07 lbs/MW-hr SOx negligible CO < 0.10 lbs/MW-hr VOCs < 0.02 lbs/MW-hr CO2 @ specified efficiency 773 lbs/MW-hr on natural gas, carbon neutral on Directed Biogas Environment Standard temperature range 0° to 40° C (extreme weather kit available) Max altitude at rated power 6,000 ft. MSL Humidity 20% - 95% Seismic Vibration IBC 2003: Site Class D Location Outdoor Noise @ rated power < 70 DB @ 6 feet Codes and Standards Complies with Rule 21 interconnection standards Exempt from CA Air District permitting; meets stringent CARB 2007 emissions standards Product Listed by Underwriters Laboratories Inc. (UL) to ANSI/CSA America FC 1 Additional Notes Operates in a grid parallel configuration Includes a secure website for you to showcase performance & environmental benefits Remotely managed and monitored by Bloom Energy Capable of emergency stop based on input from your facility
  • For those of you less familiar with fuel cells, they’re like a chemical battery, which combines solutions to create a chemical reaction that delivers electricity. Fuel cells have been under development by hundreds of manufacturers in the consumer electronics and auto industries for decades, but have remained too expensive and have been unable to break into the mainstream. It will be a very difficult road for Bloom, and Fortune reports that Bloom Energy lost $85 million in 2008, “according to venture capitalists that have seen its business plan.” This is secretive fuel cell company Bloom Energy’s big week. Tonight 60 Minutes aired an exclusive look inside the Bloom Box , and on Wednesday the company is officially launching , after operating for 8 years and having reportedly raised around $400 million from kindof like an industrial-sized refrigerator, that sucks up oxygen on one side and fuel (natural gas, biomass, etc) on the other. The idea is to one day replace the big power plants and transmission line grid, the way the laptop moved in on the desktop and cell phones supplanted landlines. What is an Energy Server? Built with our patented solid oxide fuel cell technology, Bloom's Energy Server™ is a new class of distributed power generator, producing clean, reliable, affordable electricity at the customer site. Fuel cells are devices that convert fuel into electricity through a clean electro-chemical process rather than dirty combustion. They are like batteries except that they always run. Our particular type of fuel cell technology is different than legacy "hydrogen" fuel cells in four main ways: Low cost materials – our cells use a common sand-like powder instead of precious metals like platinum or corrosive materials like acids. High electrical efficiency – we can convert fuel into electricity at nearly twice the rate of some legacy technologies Fuel flexibility – our systems are capable of using either renewable or fossil fuels Reversible – our technology is capable of both energy generation and storage Each Bloom Energy Server provides 100kW of power, enough to meet the baseload needs of 100 average homes or a small office building... day and night, in roughly the footprint of a standard parking space. For more power simply add more energy servers. --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------   Energy Server Architecture At the heart of every Energy Server™ is Bloom's patented solid oxide fuel cell technology. Each Energy Server consists of thousands of Bloom's fuel cells. Each cell is a flat solid ceramic square made from a common sand-like "powder." Each Bloom Energy fuel cell is capable of producing about 25W... enough to power a light bulb. For more power, the cells are sandwiched, along with metal interconnect plates into a fuel cell "stack". A few stacks, together about the size of a loaf of bread, is enough to power an average home. In an Energy Server, multiple stacks are aggregated together into a "power module", and then multiple power modules, along with a common fuel input and electrical output are assembled as a complete system.   For more power, multiple Energy Server systems can be deployed side by side. In addition to Bloom's unmatched performance, this modular architecture offers... easy and fast deployment inherent redundancy for fault tolerance high availability (one power module can be serviced while all others continue to operate) mobility   Solid Oxide Fuel Cells Fuel cells were invented over a century ago and have been used in practically every NASA mission since the 1960's, but until now, they have not gained widespread adoption because of their inherently high costs. Legacy fuel cell technologies like proton exchange membranes (PEMs), phosphoric acid fuel cells (PAFCs), and molten carbonate fuel cells (MCFCs), have all required expensive precious metals, corrosive acids, or hard to contain molten materials. Combined with performance that has been only marginally better than alternatives, they have not been able to deliver a strong enough economic value proposition to overcome the status quo. Some makers of legacy fuel cell technologies have tried to overcome these limitations by offering combined heat and power (CHP) schemes to take advantage of their wasted heat. While CHP does improve the economic value proposition, it only really does so in environments with exactly the right ratios of heat and power requirements on a 24/7/365 basis. Everywhere else the cost, complexity, and customization of CHP tends to outweigh the benefits. For decades, experts have agreed that solid oxide fuel cells (SOFCs) hold the greatest potential of any fuel cell technology. With low cost ceramic materials, and extremely high electrical efficiencies, SOFCs can deliver attractive economics without relying on CHP. But until now, there were significant technical challenges inhibiting the commercialization of this promising new technology. SOFCs operate at extremely high temperature (typically above 800°C). This high temperature gives them extremely high electrical efficiencies, and fuel flexibility, both of which contribute to better economics, but it also creates engineering challenges. Bloom has solved these engineering challenges. With breakthroughs in materials science, and revolutionary new design, Bloom's SOFC technology is a cost effective, all-electric solution. Over a century in the making, fuel cells are finally clean, reliable, and most importantly, affordable

Final Draft Mgt.Theoryand Communications210 Group Project2010 Final Draft Mgt.Theoryand Communications210 Group Project2010 Presentation Transcript

  • e B a y , I n c . Management Theory and Communication 210 Group Project Project Team: Zheng Wang, Demetrius Cagampan, Scott Green ( Wednesday, April 28, 2010 )
  • Mission Statement (Founder’s Vision)
    • As the world's leading e-commerce company, eBay Inc.'s global portfolio of businesses enables hundreds of millions of people to buy, sell and pay online.
    • EBAY IS THE WORLD'S LARGEST ONLINE TRADING COMMUNITY
  • Corporate Mission Statement
    • "We help people trade practically anything on earth." eBay was founded with the belief that people are basically good. We believe that each of our customers, whether a buyer or a seller, is an individual who deserves to be treated with respect. We will continue to enhance the online trading experiences of all -- collectors, hobbyists, dealers, small business, unique item seekers, bargain hunters, opportunistic sellers, and browsers. The growth of the eBay community comes from meeting and exceeding the expectations of these special people." eBay Inc. pioneers communities built on commerce, sustained by trust, and inspired by opportunity. eBay brings together millions of people every day on a local, national and international basis through an array of websites that focus on commerce, payments and communications.
  • Corporate Organization (Flat Organization Hierarchy) As President and CEO of eBay Inc. since March 31, 2008, John has global responsibility for growing the company's e-commerce and payments businesses, which include eBay Marketplaces and PayPal. Ebay, the multibillion-dollar online auction company that changed e-commerce, all started with Pez. Software developer Pierre Omidyar was having dinner one night in 1995 with his girlfriend, an avid Pez collector. She bemoaned the lack of fellow collectors in the San Francisco Bay area, and he suggested using the Internet to find trading partners.
  • Quick Facts
    • Founded in September 1995 by Pierre Omidyar
      • An offshoot of concept companies, eShop (1991) & AuctionWeb (1995)
    • Over 16,000 employees
    • Built as online person-to-person trading community, using the World Wide Web
    • Operates the world's largest online trading community
    • Using “turnaround management” method in 2008, company survived under new management to improve profitability during economic instability
    • Presence in more than 1,000 cities around the world
  • Company Performance
    • Revenue generated as December, 2009 for eBay and its subsidiaries (PayPal, Rent.Com, Shopping.Com, StubHub.Com) was $8.73B
    • Estimated total gross merchandise volume $65.2 billion
  • Company Performance 90.1 million active users in the fourth quarter of 2009
  • Successful Management
    • Management model
    • - Manager roles & competency
    • SWOT
    • Global Philosophy
    • Managerial ethics
    • - eBay’s social responsibility
    • EBAY PLAN FOR THE FUTURE & FUTURE PROFITBILITY
  • Management Model
    • Aspects of Open Systems & Human Relations Model
  • SWOT Analysis
    • Competitors
    • -Threats: Amazon, Google, Yahoo
    • Acquisitions
    • Change in Direction
    • - Opportunities
  • Customer Experience
    • Ease of use
    • Payment Methods
    • Delivery Options
    • Rating System
  • Rating System
    • Competitive Advantage
    • Reputation
    • Feedback
      • Buyer
      • Seller
  • Segment Comparison
  • Global Philosophy
    • Global Market
      • WorldofGood.com
      • eBay International
  • Corporate Social Responsibility
    • eBay Green Team
    • eBay Giving Works
    • MicroPlace
    • PayPal Nonprofits
    • eBay Foundation
  • Conclusion and Closing Remarks:
      • Brief Recap
      • - Purpose for the Selection
      • - Founder and Corporate Management Vision in Reiteration
      • - Focused Management Plan and Strategy for Effective
      • Implementation of Stated Goal and Mission
      • - Current Positioning in Industry and Global Market
      • Strategic Foresight and Future Market Potential
      • - Continuance of Global Market Presence and Sustainability
      • - Maintain Core Philosophy and Principle Within Framework and
      • Concept of Global Expansion & Industry Viability – And Low Volatility
      • - Perpetuate Improved Enhancement of CRM (Customer Relationship
      • Management) To Further Promote Confidence in Integrity and
      • Functionality of System Among Buyers and Sellers
  • Conclusion and Closing Remarks:
      • CRM and CSR In Action
      • One small example how eBay is currently incorporating these concepts:
      • Alternative Energy Source For Carbon Neutrality: The Bloom Box
  • What is the Bloom Box? “The idea is to one day replace the big power plants and transmission line grid, the way the laptop moved in on the desktop and cell phones supplanted landlines.”
    • Developed by current CEO K. R. Sridhar
    • Fuel cells, similar to chemical batteries, which combines solutions to create chemical reactions that deliver electricity.
    • In operation for eight years
    • As of 2009, Bloom Energy has raised $400 million from investors
    • Each Bloom Energy Server provides 100kW of power, enough to meet the baseload needs of 100 average homes or a small office building
    • Over a century in the making, fuel cells are finally clean, reliable, and most importantly, affordable
  • Video Presentation (CBS News Special: 60 Minutes)
      • CRM and CSR In Action
    • Comparable in Size to an Industrial-Sized Refrigeration Unit Which Sucks Oxygen on One Side and Fuel (Natural Gas, Biomass, Etc.) on the Other
    • www.cbsnews.com/video/watch/?id=6228923n