Greeting Customers That friendly smile seems like a minor detail, but it's enough to make a person seem approachable and personable, and is a great way to convey confidence. Even if you can not assist the customer immediately, eye contact will let the customer know that you are aware that he/she is there.
Handling Objections Ignoring an objection will never make it go away. . . Ignoring an objection might make the customer go away! 4 Steps for Handling an Objection 1. Listen to the objection 2. Acknowledge the objection 3. Respond with a positive statement 4. Follow-up with a question