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4 Travel Training

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Transcript

  • 1. Travel Operations
  • 2. Contents…!!
    • An Introduction
    • Travel Operations
      • Air Ticketing
      • Other Services
    • CRS
    • Travel Application
  • 3. SOME AIRLINE CODE IX AIR INDIA EXPRESS G9 AIRARABIA G8 GO AIR QR QATAR AIRWAYS UL SRILANKAN AIRLINES CX CATHAY PACIFIC AI AIR INDIA WY OMAN AIR IC INDIAN AIRLINES
  • 4. CALICUT : CCJ COCHIN : COK MANGLORE : IXE TRIVANTRUM : TRV BANGLORE : BLR CHENNAI : MAA COIMBATUR : CJB DELHI : DEL MUMBAI : BOM SHARJA : SHJ ALAIN : AAN ALBHA : ABT SOME CITY CODE BELJING : BJS BANKOK : BKK ADDISABBA : ADD ADELAIDE : ADL HONFGONG : HKG DJIBOUTI : DJB COLOMBO : CMB DUBAI : DXB ABUDHABI : AUH
  • 5.
    • CALICUT
    • COCHIN
    • MANGLORE
    • BANGLORE
    • KOLKATA
    SOME AIRPORTS IN INDIA . . .
    • TRIVANTRUM
    • COIMBATHUR
    • BOMBAY
    • DELHI
    • HYDERABAD
  • 6. Type of tickets
    • Conventional Tickets
    • Electronic Tickets
    • Internet ticket
  • 7. Elements in Ticket
    • Name Field
    • Itinerary
    • Carrier details
    • Flight / Class
    • Date of Travel
    • Time & Status
    • Fare Basis
    • PNR
    • Ticket Number
    • Coupon Not Valid After
    • Coupon Not Valid Before
    • Fare Calculation
    • Fare + taxes + fee+ charges = Total
    • Origin / destination
  • 8. FARE BASIS
    • YOW ONE WAY
    • Y1M ONE MONTH RETURN
    • Y3M THREE MONTH RETURN
    • YRT ONE YEAR RETURN
    • Y6M SIX MONTH RETURN
  • 9. CHECK BEFORE TICKET ISSUANCE…!! CHECK BEFORE TICKET ISSUANCE…!!
  • 10. Major Internet –TICKETS…
    • AIR INDIA EXPRESS – www.airindiaexpress.in
    • AIR ARABIA -- www.airarabia.com
    • AIR DECCAN -- www.airdeccan.net
    • GO AIR -- www.goair.net.in
    • KING FISHER -- www.flykingfisher.biz
    • SPICE JET -- www.spicejet.com
  • 11. Customer Service
    • Product Knowledge
    • Always convey the correct Information
    • Say the fact about the situation
    • Do things in time
    • Don’t delay the customer
  • 12. PASSPORT VISA CLEARANCES EMIGRATION CLEARANCE DOCUMENT ATTESTATION Other Services
  • 13. Passport ?? Requirements for taking Passport…
    • Proof of Age
    • Proof of identity
    • Proof of Address
    • Photographs
    • Fees
    • Application Form
  • 14. Procedure for Passport Submission
    • Filling up of Application form
    • Document need to be attached
    • Verification of signatures
    • Filling the documents
    • Cross verification
  • 15. ECNR stamp
    • Person going abroad in managerial capacity
    • All GAZETTED govt. servants
    • All income tax payers
    • All professional degree holders
    • Spouse & dependent children
    • All persons, staying abroad for more than Three years
    • Seamen who are in possession of Indian or foreign CDC ( Continues Discharge Certificate)
    • All holders of Diplomatic / Official Passport
    • Dependent children whose parents’ passport are classified as ECNR
    • Person holding permanent emigration visa
    • Person holding +2 certificate
    • Person holding 3 year Diploma Certificate
    • Person holding Certificate of Vocational training approved by Government
    • All persons above the age of 50 years
    • Children adopted by foreign nationals
  • 16. VISAS ??
  • 17. Type of Visa
    • Visit Visa
    • Employment Visa
    • Students Visa
    • Business Visa
    • Transit Visa
    • Single Entry Visa
    • Double Entry Visa
    • Multiple Entry Visa
  • 18. Elements in Visa
    • Type of Visa
    • Visa Number
    • Place & Date of issue
    • Entry Permit Number
    • Name
    • Passport Number
    • Profession
    • Accompanied by
    • Sponsor
  • 19.  
  • 20.  
  • 21. Visa Stamping ??
    • Saudi Visa Stamping
    • Kuwait Visa Stamping
    • European Visa Stamping
  • 22. Saudi & Kuwait Visa Stamping
    • Visa translation
    • Type of Visa
    • Visa validity
    • Visa processing Authority – Vakkalah
    • Medical Fitness Certificate
    • Stamping visa – Either in Delhi or Mumbai
  • 23. C R S ??
    • Amadeus
    • Abacus
    • Galileo
  • 24. Travel Application Travel & Ticketing system a glance….
  • 25. The Menus….
  • 26. The Menus….
  • 27. The Menus….
  • 28. The Menus….
  • 29. The Menus….
  • 30. Rail Ticketing
      • www.indianrail.gov.in.
      • www.irctc.co.in
  • 31.  
  • 32. Always remember CUSTOMER is our valuable Asset… PLEASE DONT GIVE ANY WRONG INFORMATION !!