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PLA Learning 2.0 Presentation

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Presentation given at Public Library Association meeting in Portland, OR March 25, 2010. ...

Presentation given at Public Library Association meeting in Portland, OR March 25, 2010.

The Impact and Benefits of Learning 2.0 Programs in Public Libraries
Thursday, March 25 10:30 AM - 11:45 AM

Room: Oregon Convention Center – Portland Ballroom, #253-254

Michael Stephens
Assistant Professor, Dominican University GSLIS

Warren Cheetham
Coordinator Digital and Electronic Library Service, City Libraries Townsville. Queensland, Australia.

Presents the results of 2009 research into an updated, best-practice application of the "23 Things" program in an Australian public library, while comparing the results of the program with other institutions. The panel offers an up-to-date analysis of the effectiveness of the program and recommendations for future development.

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    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 The Impact and Benefits of Learning 2.0 Programs in Public Libraries Michael Stephens, PhD Dominican GSLIS | CAVAL Visiting Scholar www.tametheweb.com | www.dom.edu/gslis Warren Cheetham Townsville City Libraries Image: http://www.flickr.com/photos/aaronschmidt/281619803
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Society has determined what the library of the past has been, and it is society that will determine what the library of the future shall be. Jesse Hauk Shera The Foundations of Education for Librarianship, Shera, 1972. Wiley-Becker and Hayes, p 135.
    • CAVAL 2009 Visiting Scholarship
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Web 2.0 http://www.flickr.com/photos/josefstuefer/55109059
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 http://flickr.com/photos/stabilo-boss/93136022/
    • http://blogs.forrester.com/groundswell/2008/10/new-2008-social.html
    • http://www.flickr.com/photos/25131367@N05/2955749197
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 http://twitter.com/meganmulherin/status/4128934554
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Current Challenges http://www.flickr.com/photos/flightlessxbird365/3740808686
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 http://www.flickr.com/photos/thespeak/122660947/ Public Perception
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 http://www.flickr.com/photos/escapist/283209148/ Institutional Culture
    • http://www.flickr.com/photos/smb_flickr/2123196801 Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Embedded staff.
    • Michael Casey | Michael Stephens | The Transparent Library | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Silos of knowledge?
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 http://www.flickr.com/photos/sam_and_ian/89836895/ Organizational structure?
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Barriers & Rules
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Technology
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Technolust http://www.flickr.com/photos/chrisheuer/352270858/
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Technostress http://www.flickr.com/photos/ndm007/510980765/
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Techno- divorce http://www.flickr.com/photos/margaretv/2766359549
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Technoshame http://www.flickr.com/photos/svenwerk/107267802
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Technophobia http://www.flickr.com/photos/shikasta/30604809/
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Social Web http://www.flickr.com/photos/josefstuefer/55109059
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Open Profiles Rich User Experience Participatory Acess/API Favorites Comments Memes Radical Trust Harnessing Collective Feeds Intelligence
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Open Profiles Rich User Experience Participatory Comments Favorites Learning Acess/API 2.0 Memes Radical Trust Harnessing Collective Feeds Intelligence
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 An Audience Poll
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Open Profiles Rich User Experience Participatory Comments Favorites Learning Acess/API 2.0 Memes Radical Trust Harnessing Collective Feeds Intelligence
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Open Profiles Rich User Experience Participatory Comments Favorites 2006 Acess/API Memes Radical Trust Harnessing Collective Feeds Intelligence
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 http://plcmclearning.blogspot.com/
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Image: http://www.flickr.com/photos/aaronschmidt/281619803 “...librarians need to know how to participate in the new media mix if libraries are to remain relevant.” Hanly, B. (2007) Public Library Geeks Take Web 2.0 to the Stacks. Retrieved February 12, 2009 from http://www.wired.com/culture/education/news/2007/03/learning2_0
    • http://www.flickr.com/photos/theskokieten/2093430767/ Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Program Components
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Free, easy and open across the Web.
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Learning 2.0 Across the Globe
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 “...the number is definitively over 700 and more then likely hovers somewhere just under 1000 organizations worldwide.” Blowers, H. (2009). WJ hosts 23 Things summit. LibraryBytes. Retrieved March 5, 2009 from http://www.librarybytes.com/2009/02/wj-hosts-23-things-summit.html
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 http://mrrllearning.blogspot.com/
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 http://community.ahml.info/bakersdozen/
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 http://maps.google.com/maps/ms?ie=UTF8&msa=0&hl=en&msid=101962518196533878534.000001122a2490d657a64
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 http://www.yarraplentyonlinelearning.blogspot.com/
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Institutional Impact
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 http://www.flickr.com/photos/stainedglasswaterfall/2615543276/ “I believe that this has been one of the most transformational and viral activities to happen globally to libraries in decades.” Stephen Abram
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 http://www.flickr.com/photos/stainedglasswaterfall/2615543276/ “To our knowledge, no formal evaluation of Learning 2.0 has been conducted. However, the take-up rate among libraries worldwide has been impressive and stands as an endorsement of the program.” Gross, J. & Leslie, L (2008). “Twenty-three steps to learning Web 2.0 technologies in an academic library.” The Electronic Library, 26:6 p790 - 802
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 http://maisonbisson.com/blog/post/12094/scriblio-feature-text-this-to-me “We learned our staff are willing and able to understand the new technologies that our patrons are using.” Hastings, R. (2007). “Journey to Library 2.0.” Library Journal. Retrieved February 15, 2009 from http://www.libraryjournal.com/article/CA6431957.html
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Blowers’ Ten Tips 1. Encourage networking and the learning will follow. 2. Allow participants to blog anonymously. 3. Use 1.0 methods to communicate. 4. Encourage group discovery. 5. Design the program for late bloomers. Blowers, H. (2008b). “Ten tips about 23 things.” School Library Journal. Retrieved February 14, 2009 from http://www.schoollibraryjournal.com/article/CA6600689.html
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Blowers’ Ten Tips 6. Focus on discovery, not skill building. 7. Reward staff for learning. 8. Online means hands-on, not hands-off. 9. Enable transparency and practice radical trust. 10. Continually encourage staff to play. Blowers, H. (2008b). “Ten tips about 23 things.” School Library Journal. Retrieved February 14, 2009 from http://www.schoollibraryjournal.com/article/CA6600689.html
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Transparency http://www.flickr.com/photos/mdumlao98/237755557/
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 http://www.wired.com/wired/archive/15.04/
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 http://vbpltalks.blogspot.com/
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 http://twitter.com/davehargett/status/8158168750
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 A Road Map to Transparency http://www.flickr.com/photos/scampion/2792352899/ http://www.libraryjournal.com/article/CA6510682.html
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Say “Yes” http://www.libraryjournal.com/article/CA6510682.html
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Immersive Learning & Play
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 PLAY
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Play— the capacity to experiment with one’s surroundings as a form of problem-solving. Jenkins Jenkins: Confronting the Challenges of Participatory Culture: http://www.projectnml.org/node/540
    • If you're not having Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 fun something is off. http://www.ideachampions.com/weblogs/archives/2009/12/50_ways_to_fost_1.shtml# http://www.flickr.com/photos/alefbetac/874362753/
    • http://www.flickr.com/photos/jennx/2513840755 University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Tame the Web | Michael Stephens | Dominican Make new mistakes. http://www.ideachampions.com/weblogs/archives/2009/12/50_ways_to_fost_1.shtml#
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 How will you reward failure and recovery? http://www.i2i-align.com/2009/12/a-culture-of-failure.html
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Curiosity. http://www.flickr.com/photos/broterham/37039048
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Research Questions
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 http://www.flickr.com/photos/stainedglasswaterfall/2615543276/ What does it mean to say that the program “has fundamentally changed the staff's way of thinking and working in the 21st century?” Titangos, H.-L. H. and Mason, G. L. (2009). Learning library 2.0: 23 things @scpl. Library Management, 30(1/2):44-56.
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 What factors create the most useful and successful L2.0 programme?
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Methodology
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Methodology International literature review of studies and articles about L2.0 Web survey of programme administrators in Australia. National survey of L2.0 participants concerning experience and impact of L2.0. Case study location: pre and post L2.0 surveys & site visit focus groups - Townsville City Libraries.
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Admin Survey Insights
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 41 Respondents 60% Public & State Libraries 40% University Libraries
    • http://www.flickr.com/photos/trucolorsfly/ Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Encouraged staff to work together: 94%
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Staff given work time for programme: 97%
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 http://www.flickr.com/photos/lscan/451636460 Offered incentives: 65%
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 http://www.flickr.com/photos/kruggg6/99414638 Open-ended completion : 55%
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 “We allowed 12 weeks for staff to complete - after the 12 weeks we offered staff to keep going at their own pace.”
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Recognized impact: 81% http://www.flickr.com/photos/gaspi/12944421/
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Staff are more comfortable and knowledgeable about the tools: 35% http://www.flickr.com/photos/28481088@N00/1932087056/
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 The library is now using web 2.0 tools to varying degrees: 30% http://www.flickr.com/photos/28481088@N00/1932087056/
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 It’s too soon to tell / No perceived impact / Need a more practical application of the tools to actually see impact: 30% http://www.flickr.com/photos/28481088@N00/1932087056/
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Preliminary Implications of the Admin Survey
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Management and administration must actively support the program -
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 - and participate in the learning.
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 IT must be involved / No blocks to access.
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Emerging tech planning and evaluation methods offer a roadmap.
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 “Upper management began, but never got much past week four.” Programme Admin
    • “Staff initially had about 10 weeks Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 to complete the program of 9 tasks. This was extended by a month when the IT dept cut off access to the Learning 2.0 program blog about 6 weeks in to the program.” Programme Admin
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 National Survey Insights
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 National Survey Details 384 Respondents 86% Female & 14% Male 29% 45-54 age range 28% 35-44 age range 25% Academic Libraries 22% Public Libraries
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0
    • Did you complete the programme? 85% 15% YES N=53 NO N=291 Total N=344
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 If you didn’t complete the program, why not?
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 No Time/Too busy 74% http://www.flickr.com/photos/tonivc/2283676770/
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Too hard / didn’t like it /not comfortable: 25% http://www.flickr.com/photos/caribb/118140540
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Already knew about the tools <1% http://www.flickr.com/photos/28481088@N00/1932087056/
    • Blocked sites <1% http://www.flickr.com/photos/za3tooor/65911648
    • “I also felt resistant to registering online to sites like Facebook or Myspace, because of concerns for personal security....” Academic Librarian
    • “Other demands on my time. I did use parts of the course later & am continuing with it now.” Public Librarian
    • “...time and other priorities and my percieved need for detailed knowledge about this...” Public Librarian
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Lasting Impact of Learning 2.0
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Better/Increased awareness of 2.0 Tools/ inclusive feeling for staff: 30% Image: http://www.flickr.com/photos/aaronschmidt/281619803
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Increased use of tools in Library: 21% Image: http://www.flickr.com/photos/aaronschmidt/281619803
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 No impact: 20% Image: http://www.flickr.com/photos/aaronschmidt/281619803
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 New ways of working/ service: 18% Image: http://www.flickr.com/photos/aaronschmidt/281619803
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Confidence/Helping Library Users 16% Image: http://www.flickr.com/photos/aaronschmidt/281619803
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 As a result of my participation in Learning 2.0…
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Created at wordle.com
    • I’m comfortable learning about new technologies. 54% / 33% http://www.flickr.com/photos/robertfrancis/352039124/ Total N=320
    • http://www.flickr.com/photos/robertfrancis/352039053 I’m confident I can learn new technologies. 53% / 36% Total N=318
    • I like to explore technology on my own. 44% / 32% http://www.flickr.com/photos/robertfrancis/352039198 Total N=318
    • The team/committee structures at my library have improved because of this training. 25% 4% 10% 40% Strongly Disagree (N=12) 21% Disagree (N=78) Sometimes Agree/Disagree (N=127) Agree (N=67) Strongly Agree (N=30) Total N=314
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Case Study Site
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Programme promoted a more personal awareness of tools for professional development.
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Staff more comfortable talking about or using tools in meetings and on service desk.
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Insights into what was working well and what was not.
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 “Probably if it was structured, if the teaching was more structured than what it was, more formal.” Non-Participant, Townsville
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 “It's not just hostility to this, it’s hostility to change in general.” Townsville Staff
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 “I never read a library blog until this I have to say and now I’m reading library blogs all the time, that must be a change.” Townsville Staff
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 “I feel more comfortable answering questions and talking about new technologies.” Townsville Staff
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Implications
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Success = (Support + Time) Perceived Usefullness
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Support = Admin + Co-workers + Programme Leaders + IT
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 It’s a personal change, not an organizational one.
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 “Personally, yes for me it was. The best ever thing, that RSS Feed.” Townsville Staff
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Going Forward.... Some Suggestions
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 http://www.flickr.com/photos/7185311@N03/1084349065/ Never too late.
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Map your Strategy http://www.flickr.com/photos/dunechaser/1721982928
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 http://www.flickr.com/photos/gragsie/2726960906 Promote core values.
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 http://www.flickr.com/photos/murdocke/4179429347 Trust
    • Be Transparent Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 http://www.flickr.com/photos/93896575@N00/698692268
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 http://www.flickr.com/photos/stephenpoff/3091258409 Self-directed Exploration
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 http://www.flickr.com/photos/stephenpoff/3091258409 Self-directed Work
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Break down barriers. http://www.flickr.com/photos/smb_flickr/2319127301/
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Have Fun http://www.flickr.com/photos/danorbit/1814156778
    • Tame the Web | Michael Stephens | Dominican Universityhttp://www.flickr.com/photos/22545434@N00/470892327/ GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Look for Connections
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Use Champions http://www.flickr.com/photos/tookie/183503927/
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 http://www.flickr.com/photos/81787495@N00/59415205/ Be Human
    • http://www.flickr.com/photos/svenwerk/858381180 Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Conversation
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Know it’s okay to fail.
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 http://www.flickr.com/photos/fahdad/1939397872/ Add new technologies.
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 http://www.flickr.com/photos/yahya/132963781/ Develop your Personal Learning Network
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Keep it going.... http://www.flickr.com/photos/nattu/3343229485
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Tweet Tweet
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 What are you doing?
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 What are you LEARNING?
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Let the heart drive change. http://www.flickr.com/photos/darwinbell/470473931/
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0
    • Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0 Thank you!
    • CAVAL 2009 Visiting Scholarship Find out more at: http://research.tametheweb.com