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Our Partners Key Partners masFlight has partnered with leading aviation data companies to further develop our platform and analytics. We use information provided by these partners, as well as our own proprietary sources, to compile the information in this report. OAG is a global provider of flight FlightStats provides day-of-travel data schedule and flight status data. services and applications to the travel OAG’s leading aviation databases are industry and public. The company unrivaled in their scale, accuracy and specializes in real-time global flightcomprehensiveness. OAG specializes in tracking, weather and other data services aviation data compilation, analysis and that power many of the world’s mostforecasting tools, timetable and mapping popular travel applications. The company applications, and tools for aviation and also provides its own web and mobile disruption management. applications to passengers worldwide. 3
Contents Monthly Performance Report U.S. Carriers, December 2012Section Contents SlideIntroduction Methodology 5Glossary of Terms Explanation of aviation terms used 6Key Metrics December 2012 By Carrier, Rankings 8Airport Summaries Top 5 Departures, Arrivals 11Individual Carrier Metrics Summary & detail for individual carriers 13 To receive this report by email each month, please visit masflight.com 4
Introduction Monthly Performance Report: December 2012 The masFlight Monthly Performance Report summarizes United States airline performance.Differences from DOT ASQP (“On-Time”) Reports. We collect flight information for most scheduledcarriers, including both “mainline” hub-and-spoke airlines and their regional affiliates. DOT’s on-timedata reports differ from ours because:(1) Some carriers are excluded from DOT reports. Only airline certificates with 1% or greater share of scheduled-service domestic passenger revenue report on-time data to DOT. Many low fare and regional carriers are therefore excluded. Our report captures most of these carriers.(2) Our report includes international flights by U.S. carriers. DOT includes only domestic flight operations in its report, since carriers do not report international flights.(3) DOT reports on-time performance by operating carrier, not by marketing carrier. For example, both United and Delta market regional flights that are operated by SkyWest. We report performance by operating carrier (e.g. SkyWest as a discrete entity) and by marketing carrier.(4) DOT reports focus on on-time arrivals only. We focus on three operational statistics. “D15” performance is the percent of flights that depart the gate within 15 minutes of schedule. “A14” performance is the percent that arrive at the destination gate within 14 minutes of schedule. “CF” (or Completion Factor) is the percent of flights scheduled that arrive at their destination, net of cancellations and non-completed diversions. 5
Definitions Terms Used Italicized terms are the key definitions usedTerm DefinitionCF% (Completion Factor) The percent of flights scheduled that arrive at their destinationD0% Flights that depart from their origin by the scheduled departure timeD15% (On-Time Departures) Flights that depart from their origin within 15 minutes of the scheduled timeA0% Flights that arrive at their destination on or before scheduled arrival timeA14% (On-Time Arrivals) Flights that arrive at their destination within 14 minutes of scheduleGate Turn Time The “on-gate” time between gate arrival and gate departure for a given aircraftScheduled Gate Turn Turn time defined by scheduled arrival to scheduled departure timeActual Gate Turn Turn time defined by actual arrival to actual departure timeTaxi-Out Time Time from gate departure to runway takeoffTaxi-In Time Time from runway landing to gate arrivalGround Delay Program FAA delays for flights at departure airport for flights into a specific facility 6
Key Metrics U.S. Airline System Performance Metrics December 2012 Departures Arrivals U.S. Airline Tracked Category Flights Completed On Schedule On-time On Schedule On-time CF% D0% D15% A0% A14% All U.S. Airlines 689,014 98.1% 58.4% 79.0% 57.6% 77.1% Mainline Airlines 236,506 99.1% 60.5% 82.9% 62.4% 81.3% Low Fare Airlines 152,208 99.0% 47.5% 73.8% 52.5% 74.0% Regionals 300,300 96.8% 62.5% 78.6% 56.4% 75.3%All U.S. Airlines include all U.S. carriers tracked by masFlightMainline Airlines include American, Alaska, Continental, Delta, Hawaiian, United, and US AirwaysLow Fare Airlines include JetBlue, AirTran, Frontier, Spirit and SouthwestRegionals include Pinnacle, Colgan, Trans States, CommutAir, Compass, ASA, GoJet, PSA, American Eagle, Comair, SkyWest, Executive,Piedmont, Horizon, Chautauqua, Shuttle America, ExpressJet, Cape Air (United), Mesaba, Mesa, Republic, Silver, and Air Wisconsin. 7
Key Metrics U.S. Carrier Summaries December 2012 All Flights Mainline Only Regional CarriersAirline Tracked CF% D15% A14% Tracked CF% D15% A14% Tracked CF% D15% A14%American 106,558 97.7 78.5 76.2 57,894 98.2 77.6 76.2 48,728 97.1 79.7 76.3Alaska 24,398 98.7 87.3 84.5 13,245 99.4 88.2 83.6 11,153 97.9 86.2 85.6United 158,634 97.3 73.9 72.5 55,041 99.2 77.4 78.4 103,602 96.3 72.0 69.2Delta 145,409 98.5 84.9 82.4 66,972 99.7 86.9 85.5 78,438 97.4 83.1 79.8Frontier 8,989 98.0 68.2 61.3 6,773 99.3 69.3 63.6 2,217 94.4 64.8 53.8US Airways 92,743 97.7 84.7 80.1 36,581 99.3 88.2 83.3 56,162 96.6 82.3 78.0AirTran 17,606 98.5 84.9 82.4JetBlue 23,506 99.6 73.1 70.3Hawaiian 6,474 99.9 95.4 91.8Southwest 92,448 98.8 72.3 75.0Spirit 7,030 98.3 60.2 58.0Virgin America 4,845 99.9 83.3 81.7(a) Mainline flights marketed by Continental and United are operated by UnitedIncludes flights to, from and within North America onlyCF% = Completed Flights (not cancelled or diverted)D15% = On-time Flight DeparturesA14% = On-time Flight Arrivals 8
Key Metrics Top Ten Airlines by Marketing Carrier December 2012Rank Airline On-Time Arrival Percentage 1 Hawaiian Airlines 91.8% 2 Alaska Airlines 84.5% 3 AirTran Airways 82.6% 4 Delta Airlines 82.4% 5 Virgin America 81.7% 6 US Airways 80.1% 7 American Airlines 76.2% 8 Southwest Airlines 75.0% 9 United Airlines 72.5% 10 JetBlue Airways 70.3% Arrivals at gate within 14 minutes of schedule (A14%) Includes all flights marketed by the carrier: domestic, regional affiliate flying, and international operations. Excludes codeshare flights operated by other airlines. 9
Key Metrics Top Ten Airlines by Operating Carrier December 2012 Rank Airline On-Time Arrival Percentage 1 Hawaiian Airlines 91.8% 2 Mesa Airlines 86.9% 3 Horizon Air 86.3% 4 Delta Airlines 85.5% 5 Compass Airlines 84.0% 6 Alaska Airlines 83.6% 7 US Airways 83.3% 8 PSA 83.1% 9 AirTran Airways 82.6% 10 Virgin America 81.7% Arrivals at gate within 14 minutes of schedule (A14%)Includes all flights operated by each carrier, including domestic and international operations to/from North America. Regional affiliate flying for different airlines is grouped under the regional airline. 10
Best & Worst Airports: Departures Best Performing Major Airports by Departure Performance December 2012 (All Flights) Airport Flights From: CF% D0% D15% CLT Charlotte Douglas 98.8% 66.5% 86.2% SLC Salt Lake City 99.4% 65.7% 84.8% SEA Seattle/Tacoma 99.1% 57.7% 84.8% MSP Minneapolis/St. Paul 98.2% 69.0% 84.3% DTW Detroit Wayne Metro 98.0% 67.0% 83.1% Worst Performing Major Airports by Departure Performance December 2012 (All Flights) Airport Flights From: CF% D0% D15% MDW Chicago Midway 98.2% 38.2% 68.2% DEN Denver Int’l 98.3% 42.2% 69.0% EWR Newark Liberty 97.0% 48.4% 70.7% SFO San Francisco Int’l 97.4% 47.7% 71.5% FLL Ft. Lauderdale/Hollywood 99.5% 53.3% 72.6%For definitions, see notes at beginning of presentation. 11
Best & Worst Airports: Arrivals Best Performing Major Airports by Arrival Performance December 2012 (All Flights) Airport Flights To: A0% A14% CLT Charlotte Douglas 62.5% 84.2% ATL Atlanta Jackson Hartsfield 66.1% 83.8% DTW Detroit Wayne Metro 66.1% 82.4% SEA Seattle/Tacoma 58.5% 82.1% MSP Minneapolis/St. Paul 65.3% 81.9% Worst Performing Major Airports by Arrival Performance December 2012 (All Flights) Airport Flights To: A0% A14% SFO San Francisco Int’l 47.9% 65.9% FLL Ft. Lauderdale/Hollywood 48.6% 68.2% EWR Newark Liberty 54.5% 69.4% LGA New York LaGuardia 55.2% 71.5% PHL Philadelphia Int’l 53.7% 71.9%For definitions, see notes at beginning of presentation. 12
About masFlight and Marks SystemsmasFlight, a Marks Systems product, is an analyticsplatform focused on aviation operations. We integratemultiple data sources to create reliable, end-to-end Marks Systems is a privatelyrecords for 82,000+ global flight operations daily. held company based in themasFlight data can be used to gain insight to aviation operations questions Washington, DC area.through improved competitive environment context and transparency.masFlight goes far beyond U.S. DOT and typical FLIFO data sets. Wecollect and consolidate operational data for virtually all U.S. carriers and for Marks Systems Inc.many global airlines, allowing apples-to-apples comparisons. 4833 Rugby Avenue Suite 301We link contextual information including published Bethesda, MD 20814schedules, weather, airport configuration, and fleet registries to individual (888) 809-2750 Toll-Freeflights, allowing analysts to focus queries on relevant metrics or constraints.We are a team of experienced aviation operations analysts who www.masflight.comunderstand the importance of data integrity and accuracy. We multi-sourceour information and extensively validate and reconcile new data. Press Contact: firstname.lastname@example.orgOur portfolio of solutions makes accessing masFlight data easy. Web application Direct cloud SQL access Reports & dashboards Custom data requests Consulting solutions 36
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