Cathy Dorrian
Service Development Manager
National MH Programme
Scottish Centre for Telehealth &
Telecare, NHS 24
Overview of Presentation
•
•
•
•

Background – SCTT & NHS 24
National Delivery Plan 2012-15
Business Plan 2012-15
Teleheal...
Background - SCTT & NHS 24
• SCT funded by SGHD - operational 2007
hosted by NHS Grampian
• Reviewed in 2009 and merged wi...
The NHS in Scotland is facing growing
demand for its services and NHS boards
need to consider new models of care such
as t...
internet
phone

TV

mobile

telecare

video
SMS

Face
2
Face
Definitions…..
“Telehealth”
is the provision of health services at a distance using a range of digital and
mobile technolo...
Definitions…..
“Telecare”
is the provision of care services at a distance using a range of
analogue, digital and mobile te...
Definitions…..
• “Telehealthcare” is used as an overarching
term to describe both telehealth and telecare
together.
Teleneurology
• “ The use of modern communication
technology to enable neurology to be
practised when the doctor and patie...
• First piloted in Aberdeen 2005/6
• Study confirmed the feasibility of seeing patients
using videoconferencing technology...
Teleneurology Services
Shetland

August 2013
Orkney
Wick

W. Isles
Benbecula

Skye

Inverness

Glasgow

Aberdeen
Standard Statement 2 – Access to Neurological
Health Services – Quality Dimensions
•
•
•
•

Safe – feasibility established...
Carer in Inverness
“ I don’t think we would have been able to
see the Doctor (Neurologist) if we didn’t
have this appointm...
Prior neurology service
•

•

•

Bi-monthly neurologist visit to WIH, Stornoway
– 6 visits / year
– 18 clinics a year
Inpa...
New Conversational Service
• July 31st 2009
• Tandberg 880MXP @ Neurology, Glasgow
• Neurologist

• Tandberg 95Edge system...
Service outcome
•

Waiting times reduced – average 6 weeks

•
•

23/41 discharged
Further Follow Up
• 1 MS clinic
• 1 stan...
Question

Disagree

No opinion
either way

Agree

Patient feedback

Response %

0

1

38

Disagree 0%
Agree
98%
NOE
2%

I ...
Conclusions
• A conversational clinic works
• Patients
– High degree of satisfaction
• Service
– Targets and objectives ca...
Telecare & physical disability
• Using telecare effectively in the support of
people with severe physical disabilities and...
Examples of Telecare equipment – safety at home
Further information about Telecare….
•

Telecare National Development Programme in Scotland,
please contact the Joint Impr...
NHS Scotland – Digital TV Platform
•
•
•
•
•
•

Working to widen public access to NHS Scotland on new
channels on digital ...
NHS Scotland - Digital TV Platform
•
•
•
•
•
•
•
•
•

Service Delivery Benefits:
Helping people to self serve
Efficiency s...
NHS Inform – Team and Channels
• Delivered by Health Information Services team:
–
–
–
–
–

Strategists
Content Managers
Te...
Physiotherapy Led Web-Based Rehabilitation for People with Multiple Sclerosis
Date: 2/26/2013
piloted in NHS Ayrshire & Ar...
Tony McLaren: National Coordinator
Breathing Space and NHS Living Life
What is NHS Living Life?
Living Life is a free telephone service provided by
NHS 24 for anyone aged 16 and over who is fee...
Opening Hours:
Living Life is open from Monday to Friday 1pm -9pm
What to expect in the community?
You will be:
• asked to...
Scottish Government MH Strategy 2012 - 2015

• Commitment 6

– Effective use of new technologies

• Commitment 13

– Faste...
Wait time – Referral to IA (Days)
Oct ‘12
Nov ‘12
Dec ‘12
Jan ‘13
Feb ‘13
Mar ‘13
Apr ‘13

20
20
25
10
10
12
8
Feedback: What did you find useful?
•
•
•
•
•
•
•
•
•
•
•
•
•
•

Reading materials
Telephone sessions, being able to talk
...
Feedback
“ Without the help offered by
Living Life I would have been
unable to identify and deal
with issues that needed t...
"It gave me confidence to get
out of the door although I felt
happy that I didn't have to
visit any surgery.
Confidentiali...
Mission Statement

Breathing Space is a free, confidential
phone and web based service for
people in Scotland experiencing...
Call Volume
• Circa 7000 answered calls
per month
• Total calls – 650,000 since
February ‘04
• Open between 6pm and
2am Mo...
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•

Depression
Relationship difficulties
Alcohol and drugs
Gender Identity/Sexuality
Self-harm
...
Any questions?
Thank you!

cathy.dorrian@nhs.net
ms space North 2013: Telehealth and Telecare powerpoint presentation by Cathy Dorrian
ms space North 2013: Telehealth and Telecare powerpoint presentation by Cathy Dorrian
ms space North 2013: Telehealth and Telecare powerpoint presentation by Cathy Dorrian
ms space North 2013: Telehealth and Telecare powerpoint presentation by Cathy Dorrian
ms space North 2013: Telehealth and Telecare powerpoint presentation by Cathy Dorrian
ms space North 2013: Telehealth and Telecare powerpoint presentation by Cathy Dorrian
ms space North 2013: Telehealth and Telecare powerpoint presentation by Cathy Dorrian
ms space North 2013: Telehealth and Telecare powerpoint presentation by Cathy Dorrian
ms space North 2013: Telehealth and Telecare powerpoint presentation by Cathy Dorrian
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ms space North 2013: Telehealth and Telecare powerpoint presentation by Cathy Dorrian

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This presentation was given at ms space North 2013, an MS Society event for people living with MS.

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  • ms space North 2013: Telehealth and Telecare powerpoint presentation by Cathy Dorrian

    1. 1. Cathy Dorrian Service Development Manager National MH Programme Scottish Centre for Telehealth & Telecare, NHS 24
    2. 2. Overview of Presentation • • • • Background – SCTT & NHS 24 National Delivery Plan 2012-15 Business Plan 2012-15 Telehealth & Telecare in Scotland – multichannel approaches & examples • Questions?
    3. 3. Background - SCTT & NHS 24 • SCT funded by SGHD - operational 2007 hosted by NHS Grampian • Reviewed in 2009 and merged with NHS 24 in 2010 • Telecare (JIT) joined SCT in 2010 – now SCTT • National Delivery Plan launched for 2012-15 • SCTT Business Plan 2012-15
    4. 4. The NHS in Scotland is facing growing demand for its services and NHS boards need to consider new models of care such as telehealth to help manage current and future demand. Targeted appropriately, telehealth offers the potential to help NHS boards deliver a range of clinical services more efficiently and effectively. NHS boards should consider the use of telehealth when introducing or redesigning clinical services.
    5. 5. internet phone TV mobile telecare video SMS Face 2 Face
    6. 6. Definitions….. “Telehealth” is the provision of health services at a distance using a range of digital and mobile technologies. This includes the capture and relay of physiological measurements from the home/community for clinical review and early intervention, often in support of self management; and “teleconsultations” where technology such as email, telephone, telemetry, video conferencing, digital imaging, web and digital television are used to support consultations between professional to professional, clinicians and patients, or between groups of clinicians.
    7. 7. Definitions….. “Telecare” is the provision of care services at a distance using a range of analogue, digital and mobile technologies. These range from simple personal alarms, devices and sensors in the home, through to more complex technologies such as those which monitor daily activity patterns, home care activity, enable ‘safer walking’ in the community for people with cognitive impairments/physical frailties, detect falls and epilepsy seizures, facilitate medication prompting, and provide enhanced environmental safety.
    8. 8. Definitions….. • “Telehealthcare” is used as an overarching term to describe both telehealth and telecare together.
    9. 9. Teleneurology • “ The use of modern communication technology to enable neurology to be practised when the doctor and patient are not present in the same place, and possibly time” (Patterson 2005)
    10. 10. • First piloted in Aberdeen 2005/6 • Study confirmed the feasibility of seeing patients using videoconferencing technology • Demonstrated safety, effectiveness & acceptability to staff and patients • Since then: sustainable services to Orkney, Shetland, Banff, Wick, Ft. William, Portree, Stornoway, Benbecula and Dumfries & Galloway – • New service to Oban from SGH in development
    11. 11. Teleneurology Services Shetland August 2013 Orkney Wick W. Isles Benbecula Skye Inverness Glasgow Aberdeen
    12. 12. Standard Statement 2 – Access to Neurological Health Services – Quality Dimensions • • • • Safe – feasibility established Effective – evidence based Patient Centred – acceptable, high patient satisfaction rates Timely – reduces waiting times for patients and avoids Consultant travel • Efficient – reduces costs & the NHS Carbon footprint in rural areas • Equitable – delivering care regardless of patient geography and mobility issues
    13. 13. Carer in Inverness “ I don’t think we would have been able to see the Doctor (Neurologist) if we didn’t have this appointment……it would have just been too difficult for us to travel”
    14. 14. Prior neurology service • • • Bi-monthly neurologist visit to WIH, Stornoway – 6 visits / year – 18 clinics a year Inpatients – Care at WIH – Emergency transfers to INS, Glasgow Issues with the service: – Waiting times for outpatients – Waiting times for investigations – Wait for further review / results / rx – Retirement in 2009 – Need for change
    15. 15. New Conversational Service • July 31st 2009 • Tandberg 880MXP @ Neurology, Glasgow • Neurologist • Tandberg 95Edge system @ WIH, Stornoway / Benbecula • Patient + Nurse • No fresh installation costs
    16. 16. Service outcome • Waiting times reduced – average 6 weeks • • 23/41 discharged Further Follow Up • 1 MS clinic • 1 standard clinic review at Glasgow • 10 teleneurology fu – all accepted
    17. 17. Question Disagree No opinion either way Agree Patient feedback Response % 0 1 38 Disagree 0% Agree 98% NOE 2% I felt shy & nervous about speaking 23 6 10 Disagree 59% Agree 26% NOE 15% I could hear everything that the Neurologist said 1 0 38 Disagree 2% Agree 98% NOE 0% I was worried that others might be watching or listening 35 4 0 I felt the Neurologist understood my problems 0 0 39 Disagree 0% Agree 100% NOE 0% I felt the Neurologists explanation of my symptoms was satisfactory 0 3 36 Disagree Agree NOE 0% 92% 8% I felt the OP appointment with the Neurologist was useful 0 1 38 Disagree Agree NOE 0% 98% 2% I had confidence in the way that the Neurologist addressed my problems 0 1 38 Disagree Agree NOE 0% 98% 2% I found the neurology appointment via tele-link acceptable & would agree to be seen by this method again if necessary 1 4 34 Disagree Agree NOE 2% 88% 10% I was able to say all that I wanted Disagree Agree NOE 90% 0% 10%
    18. 18. Conclusions • A conversational clinic works • Patients – High degree of satisfaction • Service – Targets and objectives can be achieved • Environment – 83,120 minutes of gas-cooking – Cumulative benefit
    19. 19. Telecare & physical disability • Using telecare effectively in the support of people with severe physical disabilities and long-term chronic conditions • Telecare is not an alternative to direct care by carers, although it can reduce the need for check visits, ‘supervision’, or visits to clinics.
    20. 20. Examples of Telecare equipment – safety at home
    21. 21. Further information about Telecare…. • Telecare National Development Programme in Scotland, please contact the Joint Improvement Team via their website: http://www.jitscotland.org.uk/action-areas/telecare-in-scotland/ • Joint Improvement Team Area 3ER, St Andrew’s House, Regent Road, Edinburgh EH1 3DG T - 0131 244 3535 e - jit@scotland.gsi.gov.uk W- www.jitscotland.org.uk
    22. 22. NHS Scotland – Digital TV Platform • • • • • • Working to widen public access to NHS Scotland on new channels on digital TV NHS Scotland services on Freesat & Sky: Go to Channel 539 (Community Channel) Press RED NHS Scotland services on Virgin: Interactive Channel Also available to download as an app on android and iphones by texting postcode or 'NHS24' to 61061
    23. 23. NHS Scotland - Digital TV Platform • • • • • • • • • Service Delivery Benefits: Helping people to self serve Efficiency savings Fewer GP ‘no-shows’ Delivering services on popular devices Using trusted technologies to deliver health services for older people - TV Bridging the digital divide For more information about the service or how to be involved: Head of Health Information Services, NHS 24
    24. 24. NHS Inform – Team and Channels • Delivered by Health Information Services team: – – – – – Strategists Content Managers Technical Development and Design User Engagement and Partnership Health Information Advisors • Delivering services via the following channels: – – – – Website Digital TV Channel Mobile site Telephone line
    25. 25. Physiotherapy Led Web-Based Rehabilitation for People with Multiple Sclerosis Date: 2/26/2013 piloted in NHS Ayrshire & Arran Dr Lorna Paul Reader in Rehabilitation Nursing & Health Care School University of Glasgow • SCTT Learning Network webcast – open access http://www.video3uk.com/default.aspx http://www.video3uk.com/sctt
    26. 26. Tony McLaren: National Coordinator Breathing Space and NHS Living Life
    27. 27. What is NHS Living Life? Living Life is a free telephone service provided by NHS 24 for anyone aged 16 and over who is feeling low, depressed or anxious. The service can: • help you develop additional coping skills • support you with helpful workbooks and resources • provide telephone support sessions at times that suit you • refer you on to other services where appropriate If you would like to know more about Living Life ask your GP for a referral or alternatively call us directly on 0800 328 9655. You can also find further information at: www.nhs24.com/UsefulResources/LivingLife
    28. 28. Opening Hours: Living Life is open from Monday to Friday 1pm -9pm What to expect in the community? You will be: • asked to complete a short questionnaire to see if the service is best suited to your needs • Offered a series of telephone support sessions which occur weekly or fortnightly over 4-12 weeks.
    29. 29. Scottish Government MH Strategy 2012 - 2015 • Commitment 6 – Effective use of new technologies • Commitment 13 – Faster access to Psychological therapies • Commitment 14 – Equality of access to services
    30. 30. Wait time – Referral to IA (Days) Oct ‘12 Nov ‘12 Dec ‘12 Jan ‘13 Feb ‘13 Mar ‘13 Apr ‘13 20 20 25 10 10 12 8
    31. 31. Feedback: What did you find useful? • • • • • • • • • • • • • • Reading materials Telephone sessions, being able to talk Access form my house and in the evening Other materials recommended Everything explained clearly Focus was on looking forward; changing my mindset and thinking was a very positive experience Coach always phoned me and was always on time Prompt arrival of workbooks and materials Coach/Therapist was a good listener and a very helpful & understanding person to talk to Help with recognising my problems and identifying the emotions involved in situations Chance to break down my distress into manageable chunks and to work through these 1 by 1Therapist helped me accept my situation and build on my self-esteem Therapist was very understanding, supportive, patient and easy to talk to. Never felt rushed….
    32. 32. Feedback “ Without the help offered by Living Life I would have been unable to identify and deal with issues that needed to be dealt with. Living Life has aided my recovery." "I was able to work on tools and mind-set to help me deal with the life stresses that came my way.“ "I feel much happier. I am now a much stronger and more confident person."
    33. 33. "It gave me confidence to get out of the door although I felt happy that I didn't have to visit any surgery. Confidentiality was very important to me and the weekly talks were great. I was able to see progress." “The first time was really helpful, I was at a very low point and he (advisor) got where I was coming from and each point I made, he reacted to what I said and it was as if he had suffered depression himself or had been dealing with or worked with depressed people for a very long time, he had a deep understanding……”
    34. 34. Mission Statement Breathing Space is a free, confidential phone and web based service for people in Scotland experiencing low mood, depression or anxiety. We are here in times of difficulty to provide a safe and supportive space by listening, offering advice and information. It is our belief and hope that by empowering people they will have the resources to recover. Breathing Space is a COSCA (Counselling and Psychotherapy in Scotland) recognised counselling skills organisation.
    35. 35. Call Volume • Circa 7000 answered calls per month • Total calls – 650,000 since February ‘04 • Open between 6pm and 2am Mon – Thurs. From 6pm Fri to 6am Mon • Calls average 20 mins • 90% average call answer Inverness Caledonian FC support Breathing Space
    36. 36. • • • • • • • • • • • • • • • Depression Relationship difficulties Alcohol and drugs Gender Identity/Sexuality Self-harm Abuse Bereavement Unemployment/Debt Prison Issues Anxiety/Stress Trauma Mental Health Problems Rurality Isolation & Loneliness Spiritual/Existentialist Scene from previous TV Advert
    37. 37. Any questions?
    38. 38. Thank you! cathy.dorrian@nhs.net

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