Marissa Saenz’s Final Project Social Software 17:610:598
needs assessment: a definition
A systematic process to acquire an accurate, thorough picture of a system's strengths and weaknesses, in order to improve it and meet existing and future challenges. (dictionary.com)
Step 1: Purpose
Q. What are the objectives for conducting the assessment?
A. Identify an area of the advising center that could benefit from utilizing a social software application.
Step 2: Resources
Q. What resources are currently available for conducting this assessment?
A. Employees, established policies and procedures, and currently used tech tools.
Step 3: Responsibility
Q. Who will be responsible for designing, implementing, and analyzing the assessment?
A. Myself initially and then the other advisors in the center.
Step 4: Questions
Q. What research questions will be included in the assessment?
A. What social software tools can be used to enhance the services offered in the advising center? How can a specific social software tool be used to enhance a particular practice in the advising center? What could be improved in the advising center with the help of a social software tool?
Step 5: Methodology
Q. What methodology will be used for distributing, collecting, and analyzing the assessment?
A. A survey (print or electronic) of advisors in the center.
Note: Since I am employed as an Academic Advisor in the College of Education Undergraduate Academic Advising Center I chose a particular need based on my work experience and chose a social software tool that I felt would meet that need based on my school experience.
Step 6: Timeline
Q. How much time should be devoted to each task?
A. Can vary. If a policy or procedure needs to be implemented by a certain date then the timeline will be based on meeting that deadline; initial product can always be updated. Assessment of the implemented social software application is also important.
Needs Assessment College of Education Undergraduate Academic Advising Center
A Few Things To Consider
advisor perceptions of what advising means
advising techniques and resources currently being used effectively
advising techniques and resources NOT being used effectively
identification of the professional development needs of the advising population
identification of additional resources needed by advisors.
To create a wiki to be used by the advising center staff in place of or in addition to a traditional hard copy advising guide/training manual/ handbook/policies and procedures statement, etc.
I figure having all of this information in one place that is accessible from any workstation at any time would be beneficial to advisors who work across different campus locations so they will not have to carry their information around with them all of the time.
I believe current staff should assist in the training of new staff. Having a collaborative wiki that is easy to access and easy to update allows current employees to work together to provide information to new employees that is also beneficial to each of the creators.
I feel that new advisors would want to join in on the collaboration as a part of the learning process. By contributing they can also develop a sense of belonging to the team. In addition, a fresh perspective can provide new insight to already established rules.
Folsom, P., Joslin, J., & Yoder, F. (2005). From advisor training to advisor development: Creating a blueprint for first-year advisors. Retrieved from the NACADA Clearinghouse of Academic Advising Resources Website : http://www. nacada . ksu . edu/Clearinghouse/advisingIssues/First-Year-Advisors .htm
Ford, S.S. (2007). The essential steps for developing the content of an effective advisor training and development program. Retrieved from the NACADA Clearinghouse of Academic Advising Resources Website: http://www.nacada.ksu.edu/Clearinghouse/AdvisingIssues/Adv-Trng-Steps.htm
Koring, H. (2005). Advisor training and development. Retrieved from the NACADA Clearinghouse of Academic Advising Resources Website: http://www.nacada.ksu.edu/Clearinghouse/advisingIssues/adv_training.htm#over
Musser, T. (2009). Get the horse before the cart: Conducting assessment of advisor development needs. Retrieved from the NACADA Clearinghouse of Academic Advising Resources Website: http://www.nacada.ksu.edu/clearinghouse/AdvisingIssues/Needs-Assessment.htm