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Top Stone Showcase

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Transcript

  • 1.
  • 2.
  • 3.
  • 4. The Client
    Kevin Thorn, LMS Administrator , AutoZone
    SharmilaVenkata, Director of Training and Organizational Development
    Ashley Pollock, Human Resource Generalist
  • 5. The Project
    Puts customers first
    Cares about people
    Strives for exceptional performance
    Energizes others
    Embraces diversity
    Helps teams succeed
    Leadership Values
  • 6. The Leadership Values Model
    Diagnose the Problem
    Name the Problem
    Gain Alignment
    Solve the Problem
    Follow Up
  • 7. The Learners
    The target audience for this course is approximately 4,000 store managers across the United States, Mexico, and Puerto Rico.
    85% males and 15% females
    age range 20s to 50s
    at least high school education
    mechanical abilities
    2 months to 30 years of experience with AutoZone
    0 to 30 years of experience as a manager
    855 have less than one year of experience as a manager
    2009-2010 24% (921) were new to management
  • 8. The Learning Environment
    Insert image of a manager working at the computer
    • delivered through LMS
    • 9. completed in the store
    • 10. 90 to 120 days after workshop
  • The Learning Environment
    SCORM compliant
    Completed in the store environment
    Store computers
    Non-audio environment
    Completed independently
    Available in Spanish
  • 11. SuhaTamim
    Analysis and Strategy
  • 12.
  • 13. Source: http://www.bio.unc.edu/Courses/2009Summer/Biol202/
  • 14.
  • 15.
  • 16.
  • 17.
  • 18. I wonder where Jacob is?
    He’s thirty minutes late coming back from his dinner break!
  • 19. Diagnose the Problem
    Click the button beside the option that you consider to be the best course of action for Jim.
    “Jacob, you’re awfully late coming back from your dinner break, and tonight has been really busy. You know it’s important for us to keep to our schedule so we can provide great customer service. It takes all of us to meet their automotive needs.”
    “Jacob, you’re awfully late coming back from your dinner break tonight. You’re usually so good about following the schedule. Can you explain why you were so late coming back from your break?”
  • 20. Luther Bradfute
    Image and Content Development
  • 21. Video clips from AutoZone Leadership Values workshop:
  • 22. Video clips from AutoZone Leadership Values workshop:
  • 23. Video clips from AutoZone Leadership Values workshop:
  • 24. Video clips from AutoZone Leadership Values workshop:
  • 25. Video clips from AutoZone Leadership Values workshop:
  • 26. . . . We grab a still frame from the video using QuickTime . . .
  • 27. . . . and lighten it up . . .
  • 28. . . . and take away Jacob and remove part of Allison . . .
  • 29. . . . and add a new manager . . .
  • 30. . . . and add another AutoZoner . . .
  • 31. . . . and here’s Bella . . .
  • 32. . . . and here are Bella’s feet . . .
  • 33. . . . and here’s Allen . . .
  • 34. . . . and the top part of Jacob can go here . . .
  • 35. . . . and now we crop out the other Allen, posterize it, and here’s the final image:
  • 36. But then we changed the arrangement a bit:
    And added a word balloon and put the image into the formatted PowerPoint unit.
  • 37. In our meeting this morning, I’d like to commend Jason for earning an Extra Miler award!
  • 38. I do feel pulled between multiple priorities. It’s frustrating!
    It is hard to balance customer service and our other tasks. We all face that problem!
    Please remember our customers are always our first priority. Our AutoZone value “Puts Customers First.”
  • 39. That’s an odd thing for Angie to say! I wonder if she understands how important being an Extra Miler is to us?
  • 40. Yeah, I’m sorry I was so late. I’ve been having trouble with my car lately. After I had dinner I couldn’t get my car to start.
    By the time I could get it to start, I was late coming back to work.
  • 41. Exactly! I’m glad you understand.
    Maybe now you’ll be more likely to look for opportunities to go the Extra Mile for a customer. It’s a very rewarding experience!
    I will do that.
  • 42. Linda Sadler
    Design, Development, and Evaluation
  • 43. Development Tools
    Structure of Each Module
    Thumbnail for Interface
  • 44. Storyboards
  • 45. Site Map? What site map?
  • 46. Interface and Navigation
  • 47. Formative Evaluation
    Dr. Tom Reeves, from the University of Georgia
    Heuristic Evaluation for E-Learning Protocol
  • 48. One-on-One Results
  • 49. Formative Evaluation Log
  • 50. Lessons Learned
    Importance of file management.
    Staying on task.
    Value of rapid prototyping.
    Need for more usability testing throughout.