This document discusses how cloud computing through Salesforce can help businesses by providing lower upfront and long term costs through a shared infrastructure. It allows businesses to scale systems with growth while enabling collaboration. Salesforce offers prebuilt CRM applications, tools to create custom applications, and an app marketplace. The Force.com platform provides a flexible tool to manage processes and share important data by adding necessary fields, controlling access, enabling collaboration, and creating customized dashboards and reports. Sagamore Hill Enterprises can help businesses select the right Salesforce solution and create custom applications to manage workflows and processes.

1. LEVERAGING CLOUD COMPUTING
to Manage Processes, Share Data
and Improve Performance
By Sagamore Hill Enterprises, LLC

2. What is Cloud Computing?
The Cloud, a metaphor for the Internet, represents a fundamental
shift in how enterprise business software applications
are developed and deployed.
 Lower Upfront Costs - Instead of
individual businesses bearing the
entire costs of development and
deployment, cloud computing offers
a shared infrastructure that
redistributes expenses among
those involved. Image Source: Wikipedia
 Lower Long Term Costs -- The shared infrastructure lowers costs for both
upfront and long term use fees, while enabling groups to share in real-time
as much information as makes sense for their businesses.
 Scalable Systems – The Cloud offers a system that can scale with the
growth of individual customers and overall network participation while
providing an environment that promotes collaboration.

3. How Can Cloud Computing Help?
CRM Applications
Salesforce.com includes prebuilt applications
ranging from salesforce automation to
partner relationship management,
marketing, and customer service.
Customized Applications
Developers can customize, create and
deliver any kind of business application
entirely on-demand and without software.
AppExchange Marketplace
Users can find hundreds of applications
created by Salesforce customers,
developers, and partners. Many are free
and all are pre-integrated with
Salesforce.com, enabling you to easily
and efficiently add functionality.
Cloud computing options from the
Salesforce Force.com platform
And More. . .
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4. Leveraging the Force.com Platform
The Salesforce Force.com platform offers a flexible tool to support
your standard operating procedures and sharing important data.
 Add the Data You Need -- The standard CRM applications come with
standard data fields ready for use. You can modify existing and add
new fields, relationships and data as needed.
 Secure and Share Your Information -- Control access to tabs, data,
reports, dashboards and fields based on job positions and user profiles.
Delegate data administration.
 Walk the Floor Virtually -- Chatter tool allows your staff to collaborate and
managers to monitor activity. Leverage the tool to promote healthy competition
among your sales teams.
 Adapt Application to Your Workflow, Sales and Approval Processes -- Add business
logic that can trigger automatic assignment of tasks, updates to fields, and send
messages and alerts through email.
 Create Specialized Dashboards and Reporting -- Create reports and dashboards that
allow you to analyze and manage performance.
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5. The Standard Salesforce CRM Application
Take advantage of standard options for customer
relationship management.
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6. An Example of a Custom Application
Having trouble managing and sharing data in Excel?
Consider another option. One solution created for a commercial broker:
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7. Managing a Process to Goals
Dashboards allow for charts, gauges and graphs that summarize
data. Program users can click into the listed items and find details
to review online or export to Excel.
A process management and reporting solution for a nonprofit organization:
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8. Sagamore Hill Enterprises Can Help
Whether you’re looking for help selecting a standard Salesforce
application or creating a custom application for a workflow or
process management solution, we can:
 Help your organization determine the most cost-effective licensing
to accomplish your goals
 Tailor salesforce CRM tools or create new applications to
manage your data and workflow needs
 Provide operating instructions, training and support
Call 1.888.616.1115 today for a free consultation or visit Strategy-team.com.
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