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  • outsource statistics "The Indian software and services export is estimated at Rs 78,230 crore ($17.2 billion) in 2004-05, as compared to Rs 58,240 crore ($12.8 billion) in 2003-04, an increase of 34 percent." By 2015, Forrester Research estimates that as many as 3.3 million U.S. jobs and $136 billion in wages could be moved to such countries as India, China, and Russia. Meta Group predicts that offshore outsourcing will grow by more than 20% annually, pushing it from a $7 billion market in 2003 to a $10 billion market in 2005. The group also foresees all application outsourcing services, including the offshore component, reaching $15 billion by 2007. The vast majority of respondents are either "somewhat satisfied" (49.2%) or "very satisfied" (39.7%) with their outsourcing partner's performance. Only 1.6% reported being "very dissatisfied". Nearly one in five companies in Western Europe is thinking about offshoring activities to a foreign country in the next two years, according to a study by British real estate group Cushman and Wakefield. The survey revealed that 15% or respondents were considering offshoring their call center operations. Among the regions considered were Eastern Europe, other western European countries, China, India, Latin America and South Africa. Indian revenues from call centers have grown an estimated 107% over the past year. Indian call centers employ over 120,000 people today. Labor costs for setting up a call center in the U.S. works out to $57,600 a year, compared to $8,640 a year for setting up a similar facility in India. "To get high-quality service levels from top-tier vendors, customers should expect to pay in the $24 to $30 per hour range for offshore labor..." Industry experts predict that by 2015, offshoring by the US companies would represent $135 billion in wages and 3.3 million professional jobs. In the past 3 years, offshore programming jobs have nearly tripled, from 27,000 to an estimated 80,000 Analysts predict that as many as 2 million U.S. white-collar jobs such as programmers, software engineers and application designers will shift to lowcost centers by 2014 Large Human Resource with approximately 17 Million people available in IT industry by 2008. (Source: NASSCOM)
  • Maximum Cost Advantage. An independent report estimated that for every $1 invested in India via Off shoring, the American Economy gained $1.14 in direct and indirect benefits. (Source: NASSCOM) Incorporation of Quality Standards like globally recognized SEI-CMM, P-CMM Levels and ISO 9000 Certification by Indian IT companies to ensure quality services for their customers. As on 31 st March 2002, India had 42 companies at SEI CMM Level 5 assessment and 316 companies who have already acquired quality certifications worldwide. 38% 12% 36% 34% 17% 28% 13% of doctors in USA are INDIANS. scientists in USA are INDIANS. of NASA scientists are INDIANS. of Microsoft employees are INDIANS. of INTEL employees are INDIANS. of IBM employees are INDIANS. of XEROX employees are Indians In india, Daily internet users 50 lakhs in 1997 but in 2007 it becomes 1.114billion users In all over the world, English language websites 56.4% in 2002 German - 7.7% french - 5.6% Japnese - 4.9% In india websites in language wise Hindi - 18% Tamil - 5% Malayalam - 4% Telugu - 4% Marathi - 3% (source=juxtconsult) 2.1 million graduates and 0.3 million post-graduates pass out of India's nonengineering colleges According to India Infoline, the ITES-BPO segment recorded a growth of 59% in the year 2002 and touched US $2.3 billion in the year 2003. According to Gartner, a market research firm, the size of the global BPO market by 2007 would be $173bn, of which $24.23bn would be outsourced to offshore contractors. Of this, India has the potential to generate $13.8bn in revenue. North America will remain the dominant market for ITES-BPO services, accounting for nearly 60 percent of the total ITES-BPO market in 2006. The Western Europe ITES-BPO market is expected to account for 22 percent of the market by 2006. The Asia Pacific ITES-BPO market is expected to account for 18 percent of the total ITESBPO market in 2006.