Effective GlobalHR ManagementHelping US-Based HR Professionals Successfully  Support Multi-nationalsin the United Kingdom<...
2<br />
Overview<br />Increase intercultural understanding to effectively support multi-national/global organizations;<br />Identi...
Globalization<br />Why do firms internationalize?<br />Enhance market opportunities;<br />Achieve greater economies of sca...
Robert Morris University Illinois, 2011 Study Abroad<br />5<br />
Starting - Point<br />First rule – Assess the host country and organizational dynamics;<br />Second rule – Distinguish bet...
Starting - Point<br />Fourth rule – Build Trust & Cultivate Relationships.<br />Robert Morris University Illinois, 2011 St...
Comparative Geographical Region <br />The term “United States” when used in the geographical sense means the Continental U...
Comparative Geographical Region<br />United Kingdom  <br />Western Europe, islands including the northern one-sixth of the...
Robert Morris University Illinois, 2011 Study Abroad<br />10<br />
Assessing Culture<br />First Dimension <br />Individualistic societies value the development of and focus on the individua...
Assessing Culture<br />Second Dimension<br />“Power distance looks at the extent to which a society is hierarchical, with ...
Assessing Culture<br />Third Dimension<br />Uncertainty avoidance refers to the extent to which a society feels comfortabl...
Hofstede’s Cultural Dimensions<br />Robert Morris University Illinois, 2011 Study Abroad<br />14<br />
Business Etiquette and Protocol in the UK<br /><ul><li>A firm shake hand Is the norm;
There are no issues over gender;
People shake upon meeting and leaving;
Maintain eye contact during the greeting ;
Avoid anything prolonged;
Use courtesy titles or Mr., Mrs., or Miss,  and their surname;
Wait until invited before moving to first name basis;
Business cards are exchanged at the initial introduction without formal ritual. </li></ul>(Kwintessential, 2011)<br />Robe...
 Strategic HR<br />Cultural Analysis<br /><ul><li>Understand obvious and subtle variations that exists between locations;
Approach work in a systematic and confident manner;
Deliver policies, procedures and decision results in a legally compliant and locally appropriate fashion.</li></ul>Robert ...
Key Considerations<br />Identify local laws impacting current staff and workforce planning initiatives.<br />Employment Co...
HR’s Role<br />HR must manage a broader range of functional areas:<br />Clarifying taxation issues;<br />Coordinating fore...
Working in the UK<br />Immigrant Categories<br />High – value migrants<br />Skilled workers<br />Temporary workers<br />Do...
ID Differences<br />United States Photo ID<br />United Kingdom Photo ID<br />Robert Morris University Illinois, 2011 Study...
Employment <br />“If you are a Commonwealth citizen and at least one of your grandparents was born in the UK, you can appl...
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MGT 598, Boyd Jennifer

  1. 1. Effective GlobalHR ManagementHelping US-Based HR Professionals Successfully Support Multi-nationalsin the United Kingdom<br />Presented by:<br />Jennifer Elaine Boyd, MBA HRM<br />
  2. 2. 2<br />
  3. 3. Overview<br />Increase intercultural understanding to effectively support multi-national/global organizations;<br />Identify cross-cultural differences and challenges among UK businesses;<br />Employ effective communication systems in the multi-national working environment.<br />Robert Morris University Illinois, 2011 Study Abroad<br />3<br />
  4. 4. Globalization<br />Why do firms internationalize?<br />Enhance market opportunities;<br />Achieve greater economies of scale;<br />Production<br />Administrative<br />Competitive pressure from rival firms to enter foreign markets;<br />Acquisition activity;<br />Controlling ownership of foreign-based organization or subsidiary. <br />Robert Morris University Illinois, 2011 Study Abroad<br />4<br />
  5. 5. Robert Morris University Illinois, 2011 Study Abroad<br />5<br />
  6. 6. Starting - Point<br />First rule – Assess the host country and organizational dynamics;<br />Second rule – Distinguish between acceptable and unacceptable cultural norms (embrace cultural differences);<br />Third rule – “Recognize the role local zones play and the challenges they uniquely face” (Salisbury, 2010).<br />Robert Morris University Illinois, 2011 Study Abroad<br />6<br />
  7. 7. Starting - Point<br />Fourth rule – Build Trust & Cultivate Relationships.<br />Robert Morris University Illinois, 2011 Study Abroad<br />7<br />
  8. 8. Comparative Geographical Region <br />The term “United States” when used in the geographical sense means the Continental United States, Alaska, Hawaii, Puerto Rico, Guam, and the Virgin Islands of the United States. <br />Robert Morris University Illinois, 2011 Study Abroad<br />8<br />
  9. 9. Comparative Geographical Region<br />United Kingdom <br />Western Europe, islands including the northern one-sixth of the island of Ireland<br />Includes:<br />England<br />Northern Ireland<br />Scotland<br />Whales<br />Northwest of France<br />Robert Morris University Illinois, 2011 Study Abroad<br />9<br />
  10. 10. Robert Morris University Illinois, 2011 Study Abroad<br />10<br />
  11. 11. Assessing Culture<br />First Dimension <br />Individualistic societies value the development of and focus on the individual;<br />Collective societies value togetherness, harmony, belongingness, and loyalty to others.<br />(Mello, pp. 612, 2010)<br />Robert Morris University Illinois, 2011 Study Abroad<br />11<br />
  12. 12. Assessing Culture<br />Second Dimension<br />“Power distance looks at the extent to which a society is hierarchical, with an unequal distribution of power among its members, as opposed to one where there are few distinctions and power is more evenly distributed among Individuals.”<br />(Mello, pp. 612, 2010)<br />Robert Morris University Illinois, 2011 Study Abroad<br />12<br />
  13. 13. Assessing Culture<br />Third Dimension<br />Uncertainty avoidance refers to the extent to which a society feels comfortable with ambiguity, and values as well as encourages risk-taking.<br />Fourth Dimension <br />Masculine or feminine tendencies<br />Masculine society is one that is more aggressive and assertive, focused on achievements.<br />Feminine society is one that emphasizes interpersonal relationships and sensitivity toward the welfare and well-being of others. <br />Robert Morris University Illinois, 2011 Study Abroad<br />13<br />
  14. 14. Hofstede’s Cultural Dimensions<br />Robert Morris University Illinois, 2011 Study Abroad<br />14<br />
  15. 15. Business Etiquette and Protocol in the UK<br /><ul><li>A firm shake hand Is the norm;
  16. 16. There are no issues over gender;
  17. 17. People shake upon meeting and leaving;
  18. 18. Maintain eye contact during the greeting ;
  19. 19. Avoid anything prolonged;
  20. 20. Use courtesy titles or Mr., Mrs., or Miss, and their surname;
  21. 21. Wait until invited before moving to first name basis;
  22. 22. Business cards are exchanged at the initial introduction without formal ritual. </li></ul>(Kwintessential, 2011)<br />Robert Morris University Illinois, 2011 Study Abroad<br />15<br />
  23. 23. Strategic HR<br />Cultural Analysis<br /><ul><li>Understand obvious and subtle variations that exists between locations;
  24. 24. Approach work in a systematic and confident manner;
  25. 25. Deliver policies, procedures and decision results in a legally compliant and locally appropriate fashion.</li></ul>Robert Morris University Illinois, 2011 Study Abroad<br />16<br />
  26. 26. Key Considerations<br />Identify local laws impacting current staff and workforce planning initiatives.<br />Employment Contracts<br />Expatriate Management<br />“Imported” Labor to host country<br />Robert Morris University Illinois, 2011 Study Abroad<br />17<br />
  27. 27. HR’s Role<br />HR must manage a broader range of functional areas:<br />Clarifying taxation issues;<br />Coordinating foreign currencies;<br />Exchange rates;<br />Compensation plans;<br />Working with families of employees working overseas.<br />Robert Morris University Illinois, 2011 Study Abroad<br />18<br />
  28. 28. Working in the UK<br />Immigrant Categories<br />High – value migrants<br />Skilled workers<br />Temporary workers<br />Domestic worker<br />Sole representative of overseas firm<br />Representative of overseas newspaper, news agency or broadcasting organization<br />Robert Morris University Illinois, 2011 Study Abroad<br />19<br />
  29. 29. ID Differences<br />United States Photo ID<br />United Kingdom Photo ID<br />Robert Morris University Illinois, 2011 Study Abroad<br />20<br />
  30. 30. Employment <br />“If you are a Commonwealth citizen and at least one of your grandparents was born in the UK, you can apply to come here to work.”<br />(UK Border Agency, 2011)<br />Robert Morris University Illinois, 2011 Study Abroad<br />21<br />
  31. 31. European Union <br />Termination considerations<br />Typically more stringent – employee favor<br />Acquired rights<br />Collective redundancy<br />Work councils<br />Personal data protection <br />Robert Morris University Illinois, 2011 Study Abroad<br />22<br />
  32. 32. Managing Expatriates<br />Cultural preparations;<br />Family adjustment<br />Compensation and taxation factors;<br />Localization of permanent expats;<br />Repatriation. <br />Reverse culture shock<br />Reposition in home country <br />Robert Morris University Illinois, 2011 Study Abroad<br />23<br />
  33. 33. US Business Meetings<br />Punctuality is important;<br />Meetings appear relaxed, but taken quite seriously;<br />Meetings are typically followed by an agenda;<br />Meetings conclude with decision summary/minutes.<br />Visual aides are generally used;<br />Statistics are used to back-up business case;<br />Most impressed by data analysis.<br />Emphasis on controlling time.<br />(Kwintessential, 2011)<br />Robert Morris University Illinois, 2011 Study Abroad<br />24<br />
  34. 34. UK Business Meetings<br />Punctuality is important;<br />Meetings are often determined by the composition of attendees;<br />Same level – generally free flow of ideas;<br />Senior ranking – will generally do most of the speaking.<br />Exaggerated claims are avoided during presentations. <br />(Kwintessential, 2011)<br />Robert Morris University Illinois, 2011 Study Abroad<br />25<br />
  35. 35. Building Relationships <br />US<br />Formal;<br />Verbal communication is direct and straight forward;<br />Values logic and linear thinking<br />Does not insist on relationship history to conduct business;<br />Relationship develops upon contract signing;<br />Dress Code:<br />Varies upon geographic region;<br />‘Casual Friday’ is common. <br />UK<br />Quite Formal;<br />Verbal communication is direct, but modest;<br />Written communication follows strict rules of protocol;<br />Prefer long-standing relationships;<br />Younger generation not as rigid.<br />Dress Code:<br />Business dress attire is typically formal;<br />“Smart Casual.”<br />Robert Morris University Illinois, 2011 Study Abroad<br />26<br />
  36. 36. Works Cited<br />Bhagat, R.S. & Prien, K.O. Landis, D. (Ed); Bhagat, R.S. (Ed), (1996). Handbook of intercultural training (2nd ed). Thousand Oaks, CA , US: Sage Publications, Inc. <br />http://www.google.com/imgres?q=hr+managing+change+global+workforce+model&um<br />Kwintessential. (2011). UK language, culture, customs and <br /> etiquette. http.//www.kwintessential.co.uk/resources/global-etiquette/UK.html<br />Kwintessential. (2011). US language, culture, customs and <br /> etiquette. http://www.kwintessential.co.uk/resources/global-etiquette/usa.html<br />Mello, J. (2010). Global human resource management. In J.W. <br /> Calhoun (Ed.), Strategic human resource management <br />(pp. 610 – 623). Mason, OH: Cengage Learning.<br />Salisbury, M. GPHR. (2011, Mach 16). <br />Effective global hr leadership. Robert Morris University Illinois. Morris Graduate School of Management. PowerPoint lecture presented for SHRM-Morris Student Chapter. Chicago, IL. <br />UK Border Agency. (2011). Retrieved from<br />http://www.ukba.homeoffice.gov.uk/workingintheuk/<br />Robert Morris University Illinois, 2011 Study Abroad<br />27<br />
  37. 37. 28<br />
  38. 38. Robert Morris University Illinois, 2011 Study Abroad<br />29<br />
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