Exchange Server 2010 and Outlook Web App provide a full-featured web-based interface for accessing email and calendaring. Key features include conversation view for emails, presence and instant messaging, unified messaging with voice mail access from the web, calendar sharing both internally and externally, and SMS synchronization for viewing and managing text messages from the browser. Outlook Web App allows users to be productive from any browser on any device while extending the functionality of Exchange Server.
3. Exchange Enterprise Topology
Enterprise Network Phone system
(PBX or VOIP)
Edge Transport Hub Transport
Routing and Routing and policy
AV/AS
External
SMTP
servers
Mailbox Unified Messaging
Storage of Voice mail and
mailbox items voice access
Mobile phone
Client Access
Web browser Client connectivity
Web services
Outlook
(remote user) Line of business
application
Outlook (local user)
4. Conversation View
• View conversations in context • View all messages
• Hide repeated information • Take action on conversations
5. IM and Presence
• See and set presence • IM log in from multiple locations
• Chat using instant messaging (IM) • Presence throughout Outlook Web App
• Start a chat from anywhere
8. Search and Filter
• Search • Filter
− Current folder − Default options
− Current and sub-folders − User-selected
− All folders − Use with search
− Advance search
11. Protected Voice Mail
Forwarding of the message (Icon identified)
Streamed voice means no is disabled
Protected audio mail accessattachments (Internet Explorer only)
15. Delivery Reports
• See whether a
message was
delivered
− Happens at the
transport role
− Not the same as a
read receipt
• Results:
− Pending
− Rejected
− Unknown
− Transferred
16. MailTips
Benefits
• Early warning system
− Out of office
− External recipient
− Reply all on BCC
− Moderated DL
− Restricted recipient
− Lots of recipients
• Know what you can’t do
− Restricted DL
− Message size
− Mailbox full
Examples
• Avoid heavy server load
• Prevent policy violations
• Custom MailTip
18. Calendar Sharing
• Share calendars internally or externally
• Trust can be set by user or by domain
• Once trust is set, everything is
transparent
• Admin control is provided
19. Calendar Sharing
Contoso Inc. Microsoft Federation Gateway Fabrikam Inc.
Exchange Server 2010 Exchange Server 2010
20. SMS Sync
• Send/Receive SMS text messages from Outlook Web App
• View SMS conversations
• Archive and search old SMS, or restore to phone
22. SMS Sync
SSL
User
SSL
Exchange Server 2010
Recipient
23. Recap
• Outlook Web App for Internet • Side-by-side calendar view
Explorer, Firefox, and Safari • Message tracking
• Conversation view • SMS Sync
• Ignore/Move conversation • Favorites folders
• Virtual list view • Advanced search
• Presence • Archiving
• Instant messaging • Distribution group creation
• Nickname cache • Information Rights Management
• Unified Messaging card • Delegate access
• Calendar sharing
24. Session Takeaways
• Outlook Web App is cross-browser compatible
• Outlook Web App now enables even more
Unified Communications scenarios
− SMS
− Instant messaging
− Voice mail
− Calendar sharing
• Outlook Web App extends desktop productivity
to the Web