Microsoft Unified Communications - Whats new in Communication Server 14 Presentation


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Unified communications (UC) broadly defines a highly integrated
communications environment that combines, or unifies, email, voice,
video, and data communications in innovative ways to provide process
and productivity improvement. Given that the competitive effectiveness of global manufacturing firms will be largely dictated by their ability to get the greatest performance out of their business
networks, UC technology represents an important enabling technology
platform. UC represents both immediate business benefit in the form of reduced travel and telecommunication costs and long-term returns through higher levels of information use, better decision making, and shortened process cycles.

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Microsoft Unified Communications - Whats new in Communication Server 14 Presentation

  1. 1. What’s New in Voice with Communications Server “14”? Microsoft® Corporation 1 Microsoft Confidential. Do not distribute. Delivered under NDA only.
  2. 2. Communications Server Roadmap 2H CY 2010 CY 2009 CY 2007 2
  3. 3. Software Powered Telephony Never buy another IP PBX Enterprise grade infrastructure Branch office and data center resiliency Call admission control Full Featured Voice Enhanced 911 (E911) support Call park and other PBX features Support for analog and common area devices Lower Cost of Ownership Integrated Mediation Server Low-cost standalone IP phones from partners Business owner management of Response Groups 3
  4. 4. Critical Voice Feature Coverage in “14” Building on a robust foundation 14 Delivers (2H 2010): • Survivable Branch Appliances • Call Admission Control • Enhanced 9-1-1 for North OCS 2007 R2 America • Single Number reach • More & cheaper phone models • Attendant Console • Call Park, Malicious Call Trace, 12% 17% • Response Groups and other features • SIP Trunking • Additional data center • Dial-in audio conferencing survivability options • Higher def video • Workflow activities for UC OCS 2007 • “Anywhere Access” • IM & Rich Presence 71% • Most common voice features • Unified messaging • Audio and video conferencing • Desktop integration
  5. 5. Enterprise Grade Infrastructure • Office Communications Server 2007 R2: − High Scalability − Server redundancy − Resilient media stack with adaptive codecs − Dial plan and routing, call detail and quality records • Communications Server “14” adds: − Call admission control − Branch office resiliency − Data center disaster resiliency 5
  6. 6. Call Admission Control Route and Bandwidth Management • Fully Configurable − Locations, topology, links, and limits − Preferred inter-location routes for voice and video − Policy rules by link and media type • Dynamically enforced − Full path assessed at session initiation − If session would exceed limits, re-route or failure − Voice calls may be re-routed to the PSTN − May use different links for voice and video if desired − May reserve WAN link for voice, and direct video over Internet • Cost Effective − No additional physical servers or roles − No requirement for specific network hardware or integration 6
  7. 7. Branch Office Survivability Features available via branch office appliance during a WAN outage R2 Options PSTN and other voice calls Hold, Retrieve, Transfer Authentication, Authorization Data Center WAN Resilient WAN Call Forwarding, SimulRing Boss-Admin, Team-call, DND Routing OCS Server & Call Detail Records (CDR) OCS OCS Gateway in branch Intra Site IM and A/V Edge Servers PSTN PSTN Audio Conferencing New in W14 Features Unavailable IM/V/W Conferencing Survivable Branch Appliance Presence Update Call Forwarding • Survivable Branch Appliance (SBA) settings • Includes PSTN gateway, mediation and registrar Response Group Service • Appliance form factor requires no local IT • Provided by Audiocodes, Dialogic, Ferrari, HP, and NET • If WAN fails, Appliance supports branch user calls • If Appliance fails, Communications Server in data center supports 7 branch user calls
  8. 8. Data Center Disaster Resiliency Option 1: Single Communcations Server “14” system split across two Data Centers Features available to users First Data Center Second Data Center In case of datacenter disaster PSTN Inbound calls Low-Latency PSTN Outbound calls WAN Intra-Site calls and Inter site calls CS “14” CS “14” CS “14” CS “14” Edge Hold, Retrieve, Transfer Edge Servers Servers Authentication, Authorization 2 Party Intra Site IM and A/V Call Detail Records (CDR) Call Forwarding, SimulRing Boss-Admin, Team-call Conferencing AA (through PSTN) • Pools operate as one logical system “Remote” user, inbound PSTN calls • Front end load sharing across data centers Conferencing (IM, A/V and Web) • SQL Geo cluster for backend Presence & DND based routing Updating Call Forwarding settings • Requires low latency WAN • In case of disaster, clients connect to other data center Features Unavailable • Nearly all features available Response Group Service • PSTN termination may affect inbound calls Voicemail Deposit (Redirect to Exchange UM in the datacenter) 8 Voicemail Retrieve (through PSTN)
  9. 9. Data Center Disaster Resiliency Option 2: Primary and Secondary Communications Server “14” systems in two data centers Features available to users Europe Data Center In case of datacenter disaster North America Data Center PSTN Inbound calls (if Carrier offers this resiliency) WAN PSTN Outbound calls Intra-Site calls and Inter site calls CS “14” CS “14” CS “14” CS “14” Hold, Retrieve, Transfer Edge Servers Servers Edge Authentication, Authorization 2 Party Intra Site IM and A/V Call Detail Records (CDR) Features Unavailable Call Forwarding, SimulRing Boss-Admin, Team-call • Pools operate as separate systems Conferencing AA (through PSTN) • Client DNS SRV request returns primary and backup “Remote” user, inbound PSTN calls SIP registrar; if primary fails, client connects to backup Conferencing (IM, A/V and Web) • Limited feature set upon failover Presence & DND based routing • Back-end data replication needed for full features Updating Call Forwarding settings • Automatic and manual modes for failover and failback Response Group Service Voicemail Deposit (Redirect to Exchange UM in the datacenter) 9 Voicemail Retrieve (through PSTN)
  10. 10. Full Featured Voice • Office Communications Server 2007 R2: − Most commonly used voice features − Anywhere access over nearly any IP network − Clients: Communicator, IP Phone and Attendant console • Communications Server “14” adds: − Enhanced 911 (E911) − Additional voice features needed by some users − Addition of delegate functions to Communicator 10 Microsoft Confidential. Do not distribute. Delivered under NDA only.
  11. 11. Enhanced 911 Summary • Emergency signaling and location conveyed from client via SIP trunks to 3rd party partner for PSAP routing − No P-ANIs required − Consolidated and extended emergency trunk − Connexon and Intrado have announced routing services • Location Information Server (LIS) added to Office Communications Server web components • Locations can be based on subnet, switch, port, WiFi access point, and are updated on each client registration or network change • No additional server roles to purchase or manage 11
  12. 12. E-911 Location Determination Switch: Port: 6/29 E911 SP 3910 163rd Ave NE #3222 Redmond WA 98052 425-706-1442 Kirkland 0016E3A558CA CS “14” 4 3 Pool 911 Router MSAG Redmond Customer 1 2 Site LIS Location Acquisition 1 – Map of network elements and locations created in Location Information Server (LIS) 2 – LIS addresses validated with Master Street Address Guide 3 – Premise connected client acquires LIS URI, emergency dial strings, and configuration setting, and sends Location Request with IP / MAC / BSSID address to LIS upon registrations or network change 4 – LIS returns civic address to client based on network address lookup in database 12
  13. 13. E-911 Call Routing Switch: E911 SP Port: 6/29 3910 163rd Ave NE #3222 1 Redmond WA 98052 2 425-706-1442 5 3 0016E3A558CA 4 Kirkland CS “14” Pool 911 Router MSAG Redmond Customer Site LIS 911 Routing 1 – Client initiates 911 call and includes location and E.164 number in SIP Invite 2 – CS “14” matches 911 number pattern and routes to SIP trunk connecting to E-911 SP 3 – E-911 Router references civic address to route call to correct PSAP 4 – Service provider optionally conferences in on-premises security to call 5 – PSAP able to call back using E.164 number 13
  14. 14. E-911 Client location • When in office, location is retrieved automatically from LIS • When elsewhere, may prompt user for location based on policy • User may select from previously entered locations • If no location is available, enhanced 911 is not possible 14
  15. 15. Traditional Voice Features Common Calling Features Communicator Dial by name/number/search R2 Rollover, Hold, Retrieve R2 Simul-ring, forward, redirect R2 Transfer (blind, safe, consultative*) R2 Conferencing (ad-hoc, scheduled) R2 Reverse Number Lookup R2 Manage calls for others (admin) W14 Music on Hold W14 Endpoint transfer (e.g., to mobile) W14 Malicious call trace W14 Calling Party Name Display (CPND) QFE2, W14 Call Park & Retrieval W14 Private Line (incoming calls) W14 Visual voice mail W14 Ringer cut off & distinctive ring W14 15 Response Group Agent Anonymity W14
  16. 16. Delegate Functions in Communicator • Used for Boss / Admin scenarios • Delegates may − Answer Incoming Calls − Initiate Calls on Behalf Of • New Contact group in Communicator “14” − “People I Manage Calls For” • Note: Attendant “14” client is specifically for the receptionist persona 16
  17. 17. Call Park and Retrieval • Simple Park Experience • Parking in Parking Lot/Orbit Assigned • Retrieve from Analog/Common Area Phones • Unretrieved calls return to user • IT Admin management of Orbit, park time 17
  18. 18. Lower Cost of Ownership • Office Communications Server 2007 R2 has: − Full set of UC and voice functions provided by one system − Interoperability with existing telephony infrastructure − Choice of Optimized USB and IP endpoints − Departmental call treatment via Response Groups • Communications Server “14” adds: − Mediation and other architectural improvements − Additional lower cost IP phone choices − Enhancements for Response group flexibility and manageability 18
  19. 19. Architectural Enhancements • Streamlined server deployment − No requirement for standalone mediation − Co-location of all server roles except monitoring • Optional number translation prior to routing • Eliminates need to configure translation rules on every gateway • Data center disaster recovery options − Single pool split across separate data centers − Automatic failover to secondary data center • Multi-level monitoring and alerting − Component, pool, and service level • Analog and Common Area device support
  20. 20. Broader Range of IP Endpoints • Aastra and Polycom announced new IP phones optimized for Communicator “14” • Common Area • Knowledge Worker Polycom CX3000 • Conference Room Polycom CX700¹ Polycom CX600 Aastra 6725 iP OPTIMIZED FOR Microsoft® Office Communicator Polycom CX500 Aastra 6721 iP 20
  21. 21. Response Group Agent Anonymity • Preserve Response Group agent anonymity on inbound calls • Enable agent to initiate anonymous outbound call for issue follow-up • Enabled on a per Response Group basis 21
  22. 22. System Level Price Comparisons Microsoft solution includes full UC, not just voice 22
  23. 23. For More Information Evaluate communications investments holistically  Messaging, telephony, IM, audio, video, and web conferencing  Single identity and managed directory  Put the person at the center of your focus Additional resources − VoiceCon Orlando keynote, Next Generation Telephony Whitepaper, and IP PBX RFP Response new.aspx − Partner Announcement Overview and links announce-solutions-to-complement-microsoft-communications- server-14.aspx Attend Tech Ed
  24. 24. Reference: Sample R2 Customers Company A.T. Kearney Case Study Link ase_Study_Detail.aspx?CaseStudyID=4 000006132 Sprint ase_Study_Detail.aspx?CaseStudyID=4 000003940 Royal Dutch Shell ess/?StoryID=118 Lion Bridge ess/?StoryID=100 Global Crossing ess/?StoryID=135 Real Page ess/?StoryID=117 Tieto ess/?StoryID=124
  25. 25. Voice Features Disclosure at VoiceCon Partner Announcements VoiceCon IP-PBX RFP Audiocodes, Dialogic, Ferrari, HP, and NET: Annual session includes full written response Survivable Branch Appliances to mock IP Telephony RFP, including list and • Local telephony in event of WAN outage budgetary pricing • Many supporting upgrades from existing qualified products Microsoft participated in 2010 session with traditional PBX and IP PBX vendors Aastra and Polycom: Optimized IP Phones • Common area and knowledge worker Full Microsoft written response is available at • Conference room (Polycom only) /us/whats-new.aspx Connexon and Intrado: E-911 Routing Microsoft response included full UC capabilities, not just VoIP, plus partner IP Quest and NICE Systems: Call accounting phones for all users specified, and was still and recording shown to be the most cost effective. See: ate-from-voicecon-orlando-2010.aspx SIP Trunking Announcements: Currently 10 qualified vendors including Verizon, Next Generation Telephony whitepaper also Swisscom, Sprint, and Global Crossing available
  26. 26. Enterprise voice Connecting from anywhere Call Admission Control E-911 Branch Availability • Fully Configurable with • Emergency call and • Survivable Branch locations, topology, links, location conveyed from Appliance (SBA) from and limits for voice & via centralized SIP trunk multiple suppliers video to 3rd party partner for • Includes gateway and • Dynamically enforced with PSAP routing software in an appliance full path assessed at • No P-ANIs required form factor session initiation • Integrated Location • If WAN fails, branch • If session would exceed Information Server (LIS) clients use PSTN gateway limits, re-route or failure • Locations can be based in appliance for calls • Voice calls may be re- on subnet, switch, port, • If appliance fails, branch routed to the PSTN Wi-Fi access point clients use data center as • May use different links for • Mobility fully backup voice and video if desired; supported, for hard • Automatic failover and e.g., re-route video over phones and soft phones failback Internet