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Unified communications (UC) broadly defines a highly integrated
communications environment that combines, or unifies, email, voice,
video, and data communications in innovative ways to provide process
and productivity improvement. Given that the competitive effectiveness of global manufacturing firms will be largely dictated by their ability to get the greatest performance out of their business
networks, UC technology represents an important enabling technology
platform. UC represents both immediate business benefit in the form of reduced travel and telecommunication costs and long-term returns through higher levels of information use, better decision making, and shortened process cycles.