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Microsoft Unified Communications - Overview Presentation
 

Microsoft Unified Communications - Overview Presentation

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    Microsoft Unified Communications - Overview Presentation Microsoft Unified Communications - Overview Presentation Presentation Transcript

    • Unified Communications Overview Presenter Name Microsoft® Corp
    • Customers Tell Us … IT Pains Business Pains o Need to Simplify and o Communications Overload Reduce the Cost of Communications o Globally Distributed Customers and Partners o Maintain Compliance and Prevent Information Leakage o Maximizing Productivity and Innovation o Need to Support Diverse Users with Diverse Needs o Attracting and Retaining Talent o Extend Existing Investments
    • Diverse Users with Diverse Needs Highly Mobile Office Worker Task Worker Executive HR Plant Floor Worker Titles Sales Professional Financial Analyst Retail Sales Rep Teleworker Marketing Mobile within Always On the Go Single Primary Work Location Single Primary Location; May not have fixed desk Location; No Desk Usually has Dedicated Desk Multiple Projects, with Primarily within the Same Through Structured Collaboration Partners and Customers Organization Tasks & Processes Line of Business Anywhere Access to Communications, Collaborati Applications, Basic Communication & IT Tools on and Productivity Tools Communications Tools (e- Collaboration Tools PC or Laptop mail, Portals) Laptop & Smart Phone Shared PC; LOB device
    • Future of Communications Communications Today Instant Video Web E-mail and Audio Messaging (IM) Voice Mail Conferencing Telephony Conferencing Calendaring Conferencing Instant Telephony and Unified Messaging Voice Mail E-mail and Conferencing: Calendaring Audio, Video, Web Authentication Authentication Authentication Authentication Administration Administration Administration Administration Storage Storage Storage Storage Authentication Authentication Authentication Authentication Administration Administration Administration Storage Administration Storage Storage Storage Compliance On-Premises or in the Cloud
    • Credit Agricole “With the pilot, we’ve saved about 200,000 Euros in a few months… We’re aiming at two or three million Euros in savings…and the return on investment is going to be in less than one year.” Xavier Malherbet Vice Executive Manager Crédit Agricole S.A., Champagne Bourgogne
    • The Business Impact of Unified Communications How your company can survive and thrive today Decrease costs By reducing travel, communications, and IT costs Improve business outcomes By maximizing individual productivity and fostering team collaboration
    • Decreasing Costs Save Lower Messaging Costs 50–80% Save Reduce Travel Expenses 20–40% Save Reduce Telephony and Audio Conferencing Charges 20–40% Save Lower Real Estate and Facility Costs 30–40% Save Reduce Cost of Communications Systems 40–60% Note: Results are based on customer evidence. Visit www.microsoft.com/uc/ and www.microsoft.com/casestudies to learn more.
    • Improving Business Outcomes Improve End-User and Team Productivity Up to 30 min/day Complete Projects Faster Up to 10% Shorten Sales Cycle Up to 20% Resolve Customer Issues Faster Up to 20% Attract and Retain Employees Varies by customer Note: Results are based on actual Microsoft customer evidence and a composite case study of a 4,000-person company developed from interviewing 15 companies. Please see the Total Economic Impact™ of Microsoft Unified Communications white paper issued by Forrester Research.
    • Microsoft Unified Communications Across Devices PC, Mobile, Web Streamline Increase Efficiency Communications and Flexibility Unified Amplify Protection Identity, Presence, an Provide a Unified and Control d Inbox and Extensible Authentication Platform Maximize IT Administration Resources Storage Compliance with S+S On-Premises or in the Cloud
    • Microsoft Internal Deployment Microsoft IT Used Forrester’s Business Value Framework to Measure the Overall Impact of the UC Deployment at Microsoft o E-mail, IM, Presence, and Conferencing: 150,000 Users o Voice: 50,000+ users o Unified Messaging: 75,000 users Reduced Costs — annual savings of more than $212 million Reduced audio conference costs 50% reduction ($3 million) Reduced IT infrastructure costs $20 reduction/office move ($1.7 million) Reduced travel costs 10% reduction in trips/employee ($93 million) Improved Business Outcomes — ROI of 240% Improved user productivity 28 minutes saved/day/employee ($86 million) Shorten sales cycle 6.5% increase in proposals ($11 million) Reduced carbon emission 100 million miles in avoided air travel (17,000 metric tons) As of February 2010 | http://technet.microsoft.com/en-us/library/cc982178.aspx
    • Streamline Communications Click to Communicate from Office Applications Enable “Anywhere Access” Communications Bringing Conferencing to Everyone
    • Case Study: Royal Dutch Shell “Certainly we realized cost savings, but the ultimate value is greater flexibility for our user community with the improved working environment.” Johan Krebbers Group IT Architect, Royal Dutch Shell
    • Click to Communicate from Office Share presence withinIM a singleOutlook® Reply your desktop with View to to voice and video chat click Escalate e-mail with Microsoft
    • Enable Anywhere Access Connect in real time across devices mobile familiar or the Web Access messages through your PC, from a device, interface PC Mobile Web
    • Bringing Conferencing to Everyone Whatever You Choose Wherever You Are As Much As You Like Web Conferencing Office Communicator 2007 and webcam Inside your organization Video Conferencing • Tele-presence systems • Extending A/V-enabled rooms “R2” • Desktop with webcam Existing conferencing room with audio/video (A/V) capability Mobile workforce Audio Conferencing Customers/partners Remote workers Telepresence and room systems Outside the firewall
    • Amplify Protection and Control Achieve and Maintain Compliance Safeguard Sensitive Information Reduce the Risk of Malware and Spam
    • BGC Partners …“from a compliance standpoint, it allows Us to keep track of messages a lot easier, there is not 50 or 60 different places we have to do search”… Hansram Ramrup VU.S. Wintel Manager, BGC
    • Achieve and Maintain Compliance Preserve Data o Set Automated Policies for Moving, Deleting, or Holding Messages o Reduce the IT Burden of .PST Files with an Integrated Personal Archive Discover Data o Search Across Multiple Mailboxes o Delegate Access for Legal Compliance o Report on e-mail as Part of the Audit Procedure
    • Safeguard Sensitive Information Control the Distribution of Information o Guide Users with Automatic Alerts Before Sending with MailTips o Set Up Delivery Conditions, Actions, and Exceptions with Transport Rules Apply Rights Control to Messages o Apply Information Rights Management with Transport and Outlook rules o Extend Access Rights to Outlook, Outlook Web Access, and Microsoft Windows Mobile®
    • Reduce the Risk of Malware and Spam Hosted Service On-Premises Software Internet SMTP o Antivirus and Anti-spam Protection Via On-Premises or Hosted Service o Set Policies for Filtering and Monitoring e-mail, Voicemail, and IM o Protect Inbound and Outbound Messages, Including Public IM
    • Efficient, Flexible, and Reliable Simplify Management and Improve Administrator Productivity Provide Professional-Grade Reliability, Availability and Scalability Maximize IT Resources with Software-plus- Services
    • Subaru Canada “Now, thanks to reductions in disk utilization in Exchange Server 2010, we have a wider array of storage options and don’t necessarily have to purchase a bigger storage area network.” John Hamin Network Administrator Subaru Canada
    • Simplify Management and Improve Administrator Productivity Unified Administration o Single Management Tool o Provision Users with Single User Identity o Single Directory Empowered Users o Self-service Options for Messaging, Telephony, and Conferencing o Role-Based Access to Information o Inform Users Before they Make Mistakes
    • Provide Professional Grade Reliability, Availability and Scalability San Jose New York Replicate databases to DB1 DB1 DB1 Recover quickly remote data from disk and center DB2 DB2 DB2 database failures DB3 DB3 DB3 o Provide Full Redundancy Using as Few as Two Servers o Reduce Backup Frequency with Database Replicas o Choose from Flexible Storage Options to Fit Your Business and Budget
    • Maximize IT Resources with Software-plus-Services On-Premises Cloud Services Control and Ownership Highly Available Data Centers Customization Simplified Management
    • Interoperable and Extensible Platform Integrate and Extend Existing Investments Extend Communications Into Business Processes
    • Case Study: Schlumberger “We've had this vision of collaboration for 10 years but it's only now with…Microsoft Office Communicator infrastructure that we've been able to envision a real product built around this technology.” Eric Schoen Chief Software Architect, Schlumberger
    • Integrate and Extend Existing Investments Microsoft Investments Office Exchange Communications Server Server o Single User Identity Through a Single Directory o Click to Communicate from Familiar Microsoft Office Active Directory and SharePoint Applications Third-Party Vendor Technology o Interoperable With Room-Based Conferencing o Reduced Costs Using Session Initiation Protocol (SIP) Trunking
    • Extend to Business Processes Integrate Presence with Line-Of-Business Applications
    • Microsoft Is in the Leaders Quadrant Gartner Magic Quadrant for Unified Communications, 2009 The Magic Quadrant is copyrighted September 2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from Microsoft. SOURCE: Gartner, Inc., “Magic Quadrant for Unified Communications”
    • Right Tools for the Right Users Highly Mobile Office Worker Task Worker Rich Client Experience Rich Web Client Access to Rich Experience Across PC Experience Across PC, Web, and Messaging and and Web Mobile Phone Collaboration Anywhere access to: E-mail/Calendar E-mail/Calendar Presence/IM Presence/IM E-mail/Calendar Telephony Telephony Workloads Document Voicemail Voicemail Workspaces Unified Conferencing Unified Conferencing Document Workspaces Document Workspaces Microsoft Office Microsoft Office Laptop Shared PC, Kiosk, or Devices Desktop Computer Mobile Phone Handheld Device
    • Microsoft UC Roadmap Frequent Releases Add Value to Software Assurance 2009 2010 • Increased geographical availability • Upgrade to 2010 Wave (details under NDA)
    • Three Phases to Rolling Out UC • Get Current on e-mail • Deploy Unified • Deploy Enterprise Conferencing Voice • Deploy Presence and Instant Messaging • Consolidate Voicemail and Third-Party • Enable Deskless Solutions Workers
    • Getting Started Sign Up for a Business Value Assessment Measure the Cost Savings and Productivity Gains of Implementing Microsoft UC for Your Organization Get Started with Microsoft UC Technologies On-Premises or in the Cloud http://www.microsoft.com/uc/trials.mspx
    • © 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
    • Appendix Slides
    • Case Study: Sprint “When Microsoft Office Communications Server 2007 is fully deployed, the company expects to save $6 million per year in local carrier charges alone.” Joe Hamblin Manager of Unified Communications for Client Services Sprint Nextel
    • Case Study: Intel “As we scale out the deployment, we expect to save 20 percent or more from our audio conferencing expense. When you conduct a million minutes a day, that is significant.” Donald Clark Technical Services Manager Intel
    • Case Study: Dassault Aviation “With presence awareness, we’re more likely to contact the right person immediately, saving time.” Matthieu Willm IT Project Team Leader Dassault Aviation
    • Case Study: Siemens “A $3,500 per month communications cost went down to $650 per month,” says Minnick. “On average, we expect conferencing costs could decrease by 50 percent.” John Minnick
    • Case Study: British Telecom “From a business perspective, this product reduces the amount of money spent on audio and video conferencing charges, and it also makes video conferencing more accessible for a broader user base in the organization,” Mark Summerson Head of Sales British Telecom Global Services
    • Case Study: Volvo “Air travel alone calculations indicate that more than 900 metric tons of CO2 are saved every month. Users who are able to avoid driving to meetings deliver additional environmental benefits.” Niklas Gustavsson
    • Case Study: St. Luke’s Children’s Hospital
    • “Moving to Online Services will enable us to reduce our IT operational costs by roughly 30 percent of what we’re currently spending. The ability to introduce a variable cost subscription model for these collaborative technologies allows us to more rapidly scale or divest our investment as necessary.” Alastair Robertson, Vice President of Information Workplace GlaxoSmithKline Case Study: GlaxoSmithKline leads the way with Microsoft Online Services Customer Business Solution Customer Challenge Results/Benefits o Improve o Deployed Microsoft o Reduce operational collaboration with Business Productivity costs partners to improve Online Suite— effectiveness in including Microsoft o Drive innovation growing markets Exchange o Improve Online, SharePoint collaboration o Move away from Online, Office customized solutions Communications o Simplify user o Lower the cost of Online, Live experience operations and Meeting, and investments Deskless Worker Suite
    • “Microsoft lowered our cost of ownership by deploying standardized desktop infrastructure for 19,000 people, and provided us with a cost- effective and efficient productivity system.” John Kalka, Vice President, Deployment, Office of the CIO Ingersoll Rand Case Study: Ingersoll Rand increases business agility with Microsoft Online Services Customer Business Solution Customer Challenge Results/Benefits o Infrastructure was o Improved o Lower operating not addressing the infrastructure and costs company’s needs optimized IT platform through leveraging o Automated software o Acquiring Microsoft Exchange updates companies required Online consistent, adaptabl o Strategic IT focus e workflows that o Global messaging could quickly move and collaboration products to market platform
    • “With Microsoft Online Services, we can achieve that goal of doing more with less. The suite reduces IT costs while delivering more services than we could provide on our own. It’s a win all the way around.” Gordon Peterson, Director of Information Technology City of Carlsbad Case Study: City government uses online services for messaging, saves 40 percent annually Customer Business Solution Customer Challenge Results/Benefits o Needed to update o Avoided any on- o Increased budgeting or replace an aging premises investments flexibility messaging solution after choosing the Microsoft Business o Reduced costs o Employees required Productivity Online improved o Accelerated Standard Suite deployment collaboration o Constrained by a o Improved limited IT budget productivity
    • “With Microsoft Online Services, we can cut our data center costs and gain rock-solid disaster recovery, security, and server management services. Now we can focus on our people and not our technology.” Craig Hergenroether, Chief Information Officer Barry-Wehmiller Companies Case Study: Manufacturer saves $300,000 by moving to scalable, hosted online services Customer Business Solution Customer Challenge Results/Benefits o Upgrade e-mail and o Chose Microsoft o Cut costs to build a collaboration Business Productivity Lean Enterprise services to boost Online Standard Suite employee o Saved $200,000 in productivity o Deployed Microsoft hardware Business Productivity o Accomplish the Online Deskless o Saved $100,000 on upgrade cost Worker Suite, which archiving expenses effectively to meet includes Exchange o Empowered Lean Enterprise Online Deskless employees to drive initiatives Worker productivity o Simplify corporate o Built business agility acquisition process
    • “Our staff and volunteers are using Microsoft Online Services to increase the efficacy of our humanitarian projects through reliable communications that build cohesive, productive field operations.” Joakim Pettersson-Winter, Chief Technology Officer Swedish Red Cross Case Study: Humanitarian group expects to save 20 percent in overall costs with hosted services Customer Business Solution Customer Challenge Results/Benefits o Replace Lotus Notes o Chose Microsoft o Reduced overall costs e-mail service used Business Productivity by 20 percent by staff Online Standard Suite for employees o Saved $35,000 in o Find a cost- annual “push” e-mail effective, user- o Deployed Microsoft costs friendly e-mail and Business Productivity collaboration Online Deskless o Improved solution for staff and Worker Suite for productivity volunteers Swedish Red Cross o Increased e-mail, IM volunteers usage by 50 percent o Increase productivity o Simplify IT o Simplified IT management management
    • Total Economic Impact of UC The Forrester study shows more than 500 percent ROI for a 4,000-employee organization over a 3-year period Benefit Result Payback Period 2 months Improved Productivity 13 min saved/day/employee ($20 million) Saved Travel Costs 23% reduction ($15 million) Reduced Time to Complete Projects 10% reduction ($15 million) Shortened Sales Cycle 20% time saved ($5 million) Reduced Dial-in Conferencing 50% reduction ($0.6 million) Reduced Telephony Charges 40% reduction ($1.2 million) Source: Forrester, 2007
    • Reducing Costs with UC Source: UniComm Consulting, March 2009 Savings Category Microsoft UC Focus Savings Potential Reduce Out-of-Pocket Expenses Reduce Travel Expenses Unified Conferencing $913/Employee/Year Reduce Conferencing Service Costs Unified Conferencing $1,000/Employee/Year Reduce Telephone and Cell Phone Bills UC Desktop and Mobile Devices $744/Employee/Year Reduce Facility Costs Flex Work, Anywhere Access $6,000/Employee/Year Optimize Communications Infrastructure Consolidate Communication Systems UC and System Consolidation $400/Employee/Year Consolidate Messaging/Fax Systems Exchange 2007 Capabilities $300/Employee/Year Consolidate Application Packages Consolidated UC Solutions $100/Employee/Year Optimize Software Licensing E-CAL Suite Pricing $120/Employee/Year Optimize Human Capital Improve Staff Efficiency UC Productivity Gains $2,000/Employee/Year Streamline Workgroup Projects UC Collaboration Tools $17,500/Project HC/Year Simplify Governance and Compliance UC Enhancements and Tools $92/Employee/Year Microsoft’s UC Solution Can Allow Organizations to Save Over $11,669/Employee/Year
    • “Investment in unified communications can often be justified solely on the reduction of telecommunication and travel expenses…. However, an order of magnitude more value comes not just from the unification of communication mediums but also from the integration of information from enterprise applications.” Accelerating Decisions While Lowering Costs—IDC “Enterprises looking into UC…should understand the Microsoft portfolio because it represents a new paradigm for communication by a market leader.” Unified Communications Magic Quadrat 2008—Gartner “This paper highlights potential savings exceeding $5,000,000 per year for each 1,000 employees through the application of Microsoft Unified Communications to your business and IT operations.” Achieving Cost and Resource Savings with UC—UniComm
    • Gartner Magic Quadrant for Enterprise Wireless E-Mail Software Market The Magic Quadrant is copyrighted 2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from Microsoft.